1 What is Streamyx?

Streamyx is a high-speed broadband Internet access service which provides 'always on' connection to the Internet with speed/bandwidth from 384kbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.

2 What is "always-on" connection?

"Always-on" connection is always established and never disconnects, which will ensure fast and instant access to the Internet without any dial up process. This type of connection is suitable for users who regularly download or upload large files over the Internet.

3 What are the technologies used?

The technology used for Streamyx is xDSL. The xDSL types chosen to support Streamyx network are ADSL and SDSL technologies.

4 How fast is Streamyx?

The packages range from 384kbps up to 4Mbps Internet access speed and it is on best effort basis.

5 What is "best effort"?

"Best effort" describes a service that is provided without any service level assurance. Streamyx subscribers should receive at least 70% of the subscribed speed within TM domain & subject to certain factors. If the speed falls below 70%, TM will investigate it as a fault and restore the connection accordingly. Subscribers who need a 1:1 service and exclusive access to their bandwidth should go for Internet via leased line.

6 Does Streamyx cost more than dial-up service?

If you are a heavy Internet user and your average Internet usage is more than 2 hours/day, it is more economical for you to use Streamyx than dial-up.

7 Can I resell the services?

No.

8 What happens if I receive a call while accessing the Internet?

You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition is applicable for ADSL subscriber only. SDSL does not support telephony.

9 What is the Streamyx minimum subscription period?

Minimum subscription period is 12 months for all packages except with modem rental and other promotion packages. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.

10 Can I have more than one Streamyx connection to my premise?

Yes, as long as you have extra telephone line because each Streamyx connection requires one direct/dedicated telephone line.

11 What are the differences between ADSL and SDSL?

ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.

12 What are the differences between xDSL connection and Dial-up connection?
xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to Internet.

13 What are the differences between xDSL technology and ISDN?

ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 4Mbps) compared to ISDN which only have limited range of bandwidth.

14 What are the differences between xDSL and Leased Line?

Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is categorized as best effort service while leased line is premier or guaranteed bandwidth service.

15 What is the minimum PC requirement needed to apply for Streamyx?

For Windows OS computers, you need to have a PC with minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard disk space) and Network Interface Card (NIC). For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment) Also of course, you need to have an active telephone line to connect to the Streamyx modem.

16 Do I need a special modem?

Yes. You need to use certified DSL modem, which is compatible with Streamyx that can be purchased from your nearby outlet.
Click here for certified DSL modem

17 Do I need to purchase a modem?

TM will provide the xDSL modem for customers who subscribed for Streamyx with modem and with modem rental packages. Only modems approved by TM will work finely with Streamyx. Note: Upon termination of Streamyx, customers have to return the provided modems/splitters/microfilter to TMpoint. TM will impose charges for unreturned modems/splitters/microfilter. For Streamyx without modem packages, TM will not provide the modem. Customer needs to buy the modem, splitter & microfilter from your nearby outlets.

18 If I do not have a telephone line, how do I subscribe to Streamyx?

You need to apply a phone line before you can enjoy the service. (The above condition applies for Streamyx ADSL packages only).

19 Do I need additional wiring at my house / office?

Streamyx will be installed at where the telephone line is terminated. You need to do the additional wiring should you want to use the service at other part of your premise than where the phone line is terminated at your own cost.

20 Do I need to install a network card?

Yes. You need the Network Interface Card (NIC) in order for your PC to communicate with the modem.

21 Is Streamyx available nationwide?

Streamyx can only be provided in areas where TM exchange has available ADSL ports to push the service to your home.

22 Can I change the package before installation?

You are not allowed to change the package before installation. Should you need to do so, kindly cancel your application and reapply.

23 What is the mailbox space/capacity allocated for Streamyx users e-mail?

TM has upgraded Streamyx users mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare at https://tmbill.tm.net.my.

24 Can I enjoy Streamyx if my telephone line is using fiber connection?

Yes. You can still apply for Streamyx even if your telephone line is using fiber connection. However, the service is only available at selected areas.

25 Will I enjoy fast speed at all times?

Streamyx download and upload speed varies and is dependant on the following factors: Location of website - user may experience slow response from international websites. Capacity of visited web server - some web servers cannot cope with huge traffic demand from users. In addition, some sites restrict download speed of their users to ensure fair level of service among them. Network congestion - high level of traffic at peak times causing some slowdown. Running other application simultaneously - using other application (e.g P2P) at the same time can degrade download performance..

26 What is Peer-to-Peer (P2P)?

Peer-to-peer is a type of Internet network allowing a group of computer users with the same networking program to connect with each other for the purposes of directly accessing files from one another's hard drives. P2P speed of download and upload depends on customer network cloud. It will be faster if the seeders (person who share their files) are in the same local cloud as the leechers (person who download the files). Example of P2P applications that are commonly used by Internet users are Kaza & Bittorent. Streamyx maximum download and upload speed is not guarantee for P2P or any international traffic connection. TMs policy had restricted and enforced the P2P regulations to avoid heavy congestion for Malaysia Internet cloud. Currently P2P is consuming greater bandwidth than other normal Internet applications (e.g. web browsing) for Malaysias local internet cloud.

27 What is the 1st month charges for Streamyx?

For standard package, 1st bill received will include : RM75 for activation; RM88 for installation (If applicable); 1st & 2nd months advanced subscription fee; and RM10 for stamp duty fee.

28 How to search Streamyx installer/contractor & check jumpering status?

Kindly refer below link "http://sams.tm.net.my/MarketingCenter/search.asp". For those order which requested TM contractor for the Streamyx installation, this link may help you to find out the installer's name & contact number. You can search by 'ADSL Service Number(Streamyx tel no.)' ; 'CASS Order Number' or 'Customer Login'. To search by ADSL Service Number, you need to key in the number as follow : for klang valley - 00312345678; for East Malaysia - 08200123456; for others - 00701234567. Beside, you can check the jumpering status from this page. From the indicator 'J': For copper line, if the symbol 'tick' in red colour means Jumper setting haven't done; if in green colour means Jumper setting done. For fiber line, if the alphabet 'F' in red colour means Jumper setting haven't done; if in green colour means Jumper setting done.
Search installer or jumpering status

29 How to check Streamyx service availability?

With the link "https://mips.tm.net.my/SelfCare/SelfcareMain.jsp", you can check the telephone no is under streamyx coverage or not. (Note: Pls check it until you get to know the service availability; not to key in customer's information through this website. This is TM Online Registration website. If you done all the thing in this page, you will lost you commission. Because your order has submitted to TM directly).
Check service availability

30 Streamyx-In-A-Box (SIB)
This is a DIY package for FREE or WITH MODEM packages; and it is for those subscribers who would like to do self installation. With Streamyx-In-A-Box, you can knock off the installation fee as well. If youve opted for self-installation when you registered for a Streamyx package (with modem), well send you everything you need in a box so you can set it up at your own convenience. Streamyx-In-A-Box is available when you subscribe for the Streamyx from 384k (with modem) to Streamyx 1.0M (with modem) packages. Streamyx-In-A-Box is NOT available for online registrations. Normal installation fee will be waived. The account will be automatically activated 7 days after registration. IMPORTANT NOTE : Some of the package e.g Combo package, the auto-activation period is 24 Hours.

Telephone
1 What is the standard charges to apply a new residential telephone fixed line?
Deposit - RM75(For Malaysian citizen) or RM1075 (For Non citizen); Activation fee - RM50; Stamp duty - RM10 will be charge in 1st bill. And installation of RM30 cash will be paid to the installer. For new wiring, RM50 will be charged for first 5 meter. And every additional wire will be charge RM5 per meter.

2 What is the standard charges to apply a new business telephone fixed line?
Activation fee - RM50; Stamp duty - RM10 will be charge in 1st bill. And installation of RM30 cash will be paid to the installer. For new wiring, RM50 will be charged for first 5 meter. And every additional wire will be charge RM5 per meter. Deposit for business line (per line), pls refer below: Berhad - RM500; Sdn Bhd - RM400; Enterprise/Trading - RM300; Private name - RM200; Professional - RM300; Club/School - RM300.

3 What documents required to register a residential telephone fixed line?

Photocopy of identification card (Citizen) or passport (Non citizen); telephone line application form with applicant signature.

4 What documents required to register a business telephone fixed line?

For Berhad and Sdn Bhd : Form 49,24 & 9; copy of IC or passport of company director and representative; telephone line application form with director's signature & company stamp. For Enterprise/Trading/Professional/Club@school : Form A & D; Certification form; telephone line application form with applicant's signature & company stamp.