Tel. : 07811851365 E-Mail : leigh.joiner@yahoo.co.

uk

An accomplished and results oriented Senior Manager with extensive experience in operations management, business development, product, facilities and services management within blue chip organisations in highly competitive international markets. Highly developed leadership skills coupled with a strong customer insight approach, consistently delivering profitable solutions. Adept at managing large operations and presenting at board and senior executive level. Highly developed interpersonal and communication skills with an excellent ability to motivate and lead teams in line with the strategic vision and corporate goals. Account management Asset management Balance Budgeting Business development Business strategy Cash management Concept development Customer relations Facilities management Government Health & safety / security Human resources Logistics Marketing Project Management Negotiating / purchasing Training QC/QA Control Senior management
Director of Sales & Business Development 2009 - 2012 Kukbo Design , Ho Chi Minh City The only foreign employee in the whole company Generated 67,000,000 of business interests in first year Only member of company to ever sign foreign contracts Covered all of Vietnam and South Korea Project management of fit out projects Compiling technical & commercial proposals Contract negotiation Locating & generating new business Use of available media to reach target audiences Generating leads for sales & marketing team Planning sales and marketing targets, objectives & strategies Training team on customer service & sales techniques Building & maintaining client relationships International client presentations Leading company with international standards & techniques Client Liaison Manager 2008 - 2009 Royal Mint Court , London Manager of a 32,000 m2 Grade II listed building (owned by The Crown) and three others in the heart of London Only Manager to consecutively beat targets on a monthly basis Responsible or over 300 clients Facilities management - Representing the companies interests to high level clients Meeting the daily needs of all clients Carrying out health & safety procedures Meeting & beating targets Training team to meet company standards Maintaining the highest possible standards set by the company Being the sole contact for onsite clients & external contacts Leading a large team on a daily basis Negotiating contracts Implementing sales strategies Assisting clients with business operations Aftersales Advisor 2004 - 2008 Porsche , East London. Hired to pilot a new opening hours concept (the only one in UK) The most productive team in dealership Managing & sole responsibility of whole dealership Highest customer satisfaction levels Advising and maintaining customer service needs set by Porsche worldwide Dealing with problematic customer queries and complaints Warranty processing Training staff Meeting customer service level & productivity targets Processing financial transactions Leading and motivating a technical team environment Maintaining and clearing work in progress Customer Service Team Manager 2003 - 2004 Mercedes Benz , Canary Wharf, London. Only member of staff qualified to slot into every position in dealership Never had outstanding/aged invoices on work in progress Instrumental in operations change over by Mercedes Benz Dealing with customer queries and complaints Contract/Warranty processing Training staff Designing and implementing new procedures set by Mercedes Benz Meeting high customer service level targets Processing wages Advising customers on vehicle maintenance costs and maintenance actions Working on own initiative Leading a technical and administrative team Customer retention concentration Finding new business Maintaining and clearing work in progress Man hour and workshop utilisation Budgeting Accounts English Language Teacher 2000 - 2003 Ho Chi Minh City ,Vietnam. Became the face of the company and used for all marketing campaigns Highest student pass rate Leader of in-house teaching seminars and workshops Teaching oral and written English Leading classes of adults and children Training other teachers Preparing stimulating and fun classes Abiding to strict time constraints Taking exams Grading students Marketing for school Supplying discipline and an example to students Helping students reach their full potential

Aftermarket and Sales Advisor 1997 2000 Mercedes Benz , Newcastle Upon Tyne. Recovered $60,000 from warranty claims that company had written off Sole contact with Mercedes Benz HQ UK Contract/Warranty processing Training staff Designing and implementing new procedures to streamline department Processing wages Vehicle and contract sales Advising commercial transport companies and individuals on service packages Dealing with ministry of transport laws Dealing with customer problems especially when on continent Customer Advisor Team Leader 1996 1997 Eagle Star Direct , Newcastle Upon Tyne. Gained three promotions in one year Continually highest achiever on sales floor Advising customers on insurance policies Dealing with customer queries and complaints Marketing representative Selling motor, home and travel insurance Issuing legal documentation Meeting weekly and monthly targets Working , leading and motivating a telephone sales team environment Customer Service & Sales Co-Ordinator 1993 1996 Volvo UK Ltd. , Watford , Herts. Group administration manager (covering four dealerships) Only point of contact for several large haulage companies Logistics supervision whilst clients on sub continent Account handling Preparing contracts Selling vehicles and service contracts Calculating budgets, profits and man-hour utilisation Liaising directly with customers instead of via third party Providing emergency customer assistance Processing wages Logistical control of manpower and equipment Training and development of staff Date Of Birth Health 7/10/1975 Excellent Driving Licence Nationality Full/Clean British Marital Status Smoker Married No

1992 - 1993 Oaklands College, Hertfordshire 1987 1992 Astley Cooper Secondary School, Hemel Hempstead

Diploma Construction Studies

Pass

GCSE Art & Design A English Literature B English B History B Science C Business Studies C Graphic & Product Design C Maths B French D

Software Packages Used : Excel Word Lotus PowerPoint Kerridge Autocad MPP Hobbies and Interests : Marathon Running Skiing Walking Cinema Debating Travel to off beat places Other : Qualified English TEFL Teacher

Available upon request