Carlos Oliveira is a mercenary formerly hired by the Umbrella Biohazard Countermeasure Service (UBCS).

He was a member of the Alpha Squad within the Delta Platoon and was the team's Heavy Weapons specialist, and also charged with rear security. A young mercenary with Native-American blood in his veins, he was active in anti-government guerilla operations in South America. After government forces wiped out his organization, he was scouted by Umbrella Corporation to join their UBCS special ops unit. He is an expert in heavy weaponry and vehicle operation, making him a valuable asset. He is warm-hearted and is known to joke around. Perhaps as a result of being raised amidst violence, he is brave and always willing to throw himself in the middle of danger. He uses an M4A1 carbine and a SIG Pro SP2009, and wears a green fatigue shirt and a black tactical vest with the Umbrella logo displayed predominantly on the back. When news of the Tyrant virus outbreak hit, Carlos was sent in with a company of 120 men to the heart of the disaster zone, being told that their objective was the rescuing of any survivors. However, in the heat of battle, Carlos was forced to fight for his own life. He managed to acquire a radio (possibly from his Unit's communications officer), where he transmitted a plea for help. Former S.T.A.R.S. member Jill Valentine heard the transmission in the Raccoon City Police Department. However, by the time she met Carlos, he was only one of as little as three Platoon Delta members. The other two, Delta Platoon leader; Lt. Mikhail Victor and B Squad member Sgt. Nicholai Ginovaef, had taken cover in a train, while Carlos searched for help. Jill was reluctant to trust Carlos, due to his affiliation with Umbrella and macho attitude, but she quickly learned that Carlos was almost unaware of the company's nefarious deeds and was simply an expendable pawn to them. The two teamed up and managed to escape the Downtown area of the city and into the St. Michael Clock Tower, where Jill fought an experimental Tyrant known as the Nemesis T02. Carlos attempted to help Jill in battling Nemesis but the Tyrant overpowered him. As a result of the battle, Jill became infected with the t-virus after being struck by one of the Nemesis' tentacles. Carlos regained consciousness and saw Jill fall unconscious after the battle. He brought the unconscious Jill inside the chapel of the clock tower to take refuge.

Last escape

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Remaining at the Clock Tower afterwards, Carlos guarded Jill, who was still unconscious for the next two days, in the chapel from the Nemesis. He might have wandered inside the Clock Tower and hoped for Jill's recovery on that day although this was uncertain. Carlos was told by Jill, who finally regained consciousness, that she was infected by the virus. He forced himself to find the cure to prevent her in becoming one of the undead. Carlos was also asked by Jill that if she turned into a zombie then he should not hesitate to kill her. Carlos went

to the Raccoon General Hospital and managed to prepare a vaccine to save Jill from infection. He also spotted Nicholai inside the Hospital only to find that he was a traitor that killed most of his fellow UBCS members. Carlos also discovers that Nicholai also planned to kill Jill. He managed to escape Raccoon General Hospital after the building had been completely demolished by a bomb set by Nicholai in order to destroy all the vaccines. He returned to the chapel meeting the still alive nemesis and gave Jill the vaccine. Carlos told to Jill that Nicholai was still alive and warned her not to trust him because he was on the way to kill her. Afterwards, he proceeded to the Abandoned Factory near Raccoon Park. Carlos managed to contact Jill and warned her about the presence of nuclear missiles that would strike the city and destroy everything. While searching for a possible escape plan, Carlos learned that there was a chopper headed towards the factory on its way and wanted to rescue them. After Jill defeated the Nemesis in a final battle and went up to the balcony, Carlos showed up and told Jill that there was an awaiting helicopter went by for the chance but she had not believe because there was no way for them to escape. He signaled the awaiting helicopter and it was ready to pick them up for safety. Luckily, Carlos and Jill finally escaped Raccoon City via helicopter and Jill was surprised that the one who piloted the helicopter was none other than Barry Burton. They witnessed the annihilation of Raccoon City done by the missiles. It is unknown what happened to Carlos after the incident.