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Enterprise Asset Management: Survey Instructions
Welcome to the SAP Enterprise Asset Management Benchmarking survey. Here are a few tips before you get started: Survey structure: The sunrey has a main section called "Survey" which should be completed by all companies. For utilities companies, there is an additional set of questions on a separate page "Utilities". This section should not be completed by non utilities companies. Numeric responses: For numeric responses, please use a {period} as a decimal divider (example: 20.5 million = twenty and a half million! twenty point ve million}, please do not enterdividers {commas} to show thousands, millions etc. (example: 2 million = 2000000, not 2,000,000}. Glossary: An online glossary is in placeto address the most common questions. The glossary can be accessed by clicking on the glossary link given in front ofthe section headers. What to do in case of additional questions: lfyou have additional questions. please send an email to benchmarking@sag.com, and a benchmarking team member will contact you. Survey submission and next steps: Once you have provided your survey information, please move to the next page and hit the "Validate Completeness" button. This will do a last check to ensure that all mandatory information {marked with a red asterisk} has been provided. After the validation is completed, please hit the nish button to submit your survey. A benchmarking team member will contact you to validate the survey entry, and discuss the benchmarking results with you. Please verify your contact information: Resp o nse First Name Last Name Company Positionf Title Business Email Address Business Phone Business Address City State.-l Province Zip Code Country

Enterprise Asset Management: Participant Prole [mil

* Mandatory Questions 1.* Please state the name of the company! division you are completing this survey for: 2.* Please indicate if this sunrey covers your entire company or a part ofyour business: F" Entire Company F []i\,15i@|-1,' Rggiggl Entity Division! Regional Entity {please specify}: |

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Please indicate the country that the survey primarily applies to: Please indicate any ether countries that this survey applies to: Please indicate your primary industry: Others, please specify: l Please indicate your primary sub-industry: Please add ether sub-industries that the survey applies to: I I Please indicate which currency you will be using fer the monetary responses as part of this survey:

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Note: please be sure to provide all monetary answers in the currency you have indicated above. If referabl rolling 12 months. ONLY forthe divisions! Please provide the following basic nancial information {based on most recent annua igures - p y geographies in scope}: llvletric Answers i
IEE

How many production facilities does your organization operate? Note: Please leave as blank if this does not apply to your business. Which of the following best describes your production process in your plant for primary products Note: Please leave as blank ifthis does not apply to your business. Would you like to add comments! clarications for the information provided above

l J?
Annual Revenues [in million currency} |~ Operating Income [in million currency] |~

lcoesr cos [in million currency] |

Annual Capital Expenditure [in million currency} Number or Shifts! Day Number Of Worl-c-days In A Year

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Enterprise Asset Management: Prole
9. Please indicate all assettypes for which you are currently using EAlul: PY

JIM?
Asset Type! Class Plant And Equipment |Facilities,_EIuildings_ Elevators, Plumbing, HVAC {Vehicles Of Any Type Infrastructure (highways, dams. bridges, transmission and distribution. networks. etc.) {IT Assets (computers, printers, software, etc.)

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10a.* How would you describe your organization's maintenance approach! practices? Allocate 100% across the following categories lulaintenance Approach Percentage Reactive Maintenance [in %] |Preventive Maintenance [in %} HI Predictive Maintenance [in ital

IE2 TOTAL {in lti 0

Note: Please ensure that above mentioned maintainence approaches sum upto100% 10b. Which of the following strategies do you include in your maintenance approach? lulaintenance Strategy Yes No Operator Based Maintenance f" I" Reliability Centered Maintenance f" I" lTotal Productive Maintenance F F lFinancial Optimization F F lContinuous Improvement T 1" llzailure Modes And Effects Analysis T 1" lflisk-based Inspections T 1"

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10c. What proportion of the contract maintenance work is for the following reasons: Reasons For Contract Maintenance Percentage Cost Advantage |Specialized Skills Not Available In House Peak Demand [shutdowns, turnarounds etc.)-

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11 Please indicate the importance and achievement of the following Enterprise Asset Management" objectives in your organization Importance: 1 = Not important; 5 = Extremely important Achievement: 1 = Net achieved; 5 = Fully achieved Please indicate NA if particular objective is not applicable to your organization: EAM Objectives Gain competitive advantage Achieve operational cost reduction Increase compliance and regulatorytransparency Produce a safer work environment Improve equipment reliability Reduce product cycle time Drive standard operations and best practices across the organization Increase length of asset life Improve product quality through equipment calibration Reduce energy consumption Reduce emissions Number OfMaintenance Personnel Total Number Of Employees [in 'UUUs} Number Of Mobile Enabled Workers For Maintenance

Importance Achievement

mimmrr 5
Annual Maintenance Direct Labor Costs [in 'U[][]s currency}
(T (T (T (T (T

Answe rs Would you like to add comments! clarications forthe information provided above?

Enterprise Asset Management: Key Performance Indicators

Annual Maintenance Support And Administration Staff Costs [in '[][]Us currency} 12 Please indicate the following corporate and nancial indicators for the plantl division in scope: Annual Maintenance Parts And Materials Costs [in 'U[1[]s currency} Annual Maintenance Employee Outsourcing {Contracting} Costs [in '[][]Us currency} Annual Maintenance Other Costs [in U005 currency} Total Maintenance Costs [in 'U[][]s currency} Annual Return On Assets [ROA} [in '3-'5} Monetary Value OfPenalties And Fines Per Year [please report the settled penalty and not the initial proposed penalty} [in 'UUUs currency} Total Lost Time Days Perr'ear Accident Frequency Rate Number of OSHA Related Incidents Annually (pertotal man hours worked}

IEEL

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13. Please indicate the tollowing effectiveness and efficiency indicators forthe plantf division in scope: ful etri c Answe rs Weekly Maintenance Schedule Attainment Rate [in '15} IL Planned Maintenance Budget Vs. Actual Cost Of Maintenance Performance [in %} Note: Greater than 100% depicts over budget i (e. g. actual costs of St millioru planned budget ot $I"5El,t'Jt'JEl = I33

%J

Order Backlog (I-E of total orders} Average Number Of Weeks Of Order Backlog Overtime Hours ['1-E of total hours} Wrench Time (productive timet total time} [in %} Rework Time [% oftotal maintenance time spent} Total Asset Productivity (its oftotal system capacity} Annual Service And Maintenance Costs [% of revenue} Expedited MRO Inventory [% oftotal MRO Inventory} Inventory Tums For Service And Maintenance Parts Number Of Stock Outs OfCriticaI Parts Resulting In Downtime Per i Year Gross Value Of Machinery And Equipment [plant assets} [in '[][][]s M currency} Average Age Of Assets (in years} UnPIanned Downtime Or Outages [in E-{1} Average Duration Per Downtime Or Outage Occurance [in days} Average Asset Utilization If Not Measuring OEE [in I-{1} LEE Metric Best Case Worst Case Equipment Equipment Operational Equipment Effectiveness [OEE}- Availability [in 3-fa} I IOperationaI Equipment Effectiveness [OEE} - Performance [in %} I

i
Operational Equipment Effectiveness [OEE}- Quality [in %}

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Would you like to add comments! clarications forthe information provided above?

Enterprise Asset Management: Information Technology Deployed

14. 15. 15

Please indicate annual IT spend on EAM related productst solutions Iin million currency}: Please indicate the IT system you are currently using for any of your maintenance processes: lfyour are not using SAP, then please indicate the IT systems! application platform that you are using for maintenance How integrated is your maintenance system with your core ERP?
T

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18. Which ofthe following tools and techniques are being used for asset maintenance in your organization? Please rankthe usage ofeach tool in terms ofimportance and degree of utilization: lmportance:l = Not important; 5 = Extremely important Utilization: 1 = Organization does not use this tool; 5 = Tool is fully used across the organization and is integrated across processes Please indicate NA for both importance and coverage ifthe tool is not applicable to your organization:

F=

ll Importance Utilization

Tools And Techniques is L ||r

NA123I45NA123=1l5

Illrlobilef handheld devices and solutions I" F" f" F" f" f" I" F" f" f" .....|

Real time data integratlon and correlatlon |nto systems that support F F F F F F F F F F condition monitoring and reliability [SCADA. LIMS etc.) lGeographical information systems I" F" I" F" F" F" I" F" F" F" lGlobal positioning systems I" F" f" F" f" f" I" F" f" f" lEiar code and data collection F f" F F" f" f" F f" f" f" lRadio frequency identication technology F F" I F" F F F F" F F llntegrated engineering! CAD system 1" F" 1 F" T T 1" F" T T l\i'isual representation of plant! asset in EAM system 1" F 1" F T T 1" F T T Voice recognition I" F" I" F" F" F" I" F" F" F"

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Would you like to add comments! clarications forthe information provided above?

Enterprise Asset Management: Best Practices

On a scale of1-5, please rank each best practice in terms ofimportance and degree of coverage: Importance: 1 = Not important; 5 = Extremely important Coverage: 1 = No coverage today - Organization does not employ this best practice; 5 = Best practice is fully adopted Please indicate NA for both importance and coverage if best practice is not applicable to your organization 19' Importance J Coverage EAIuI Strategy And Governance

NAF 2 I3 | 4 MEEEE
_ _ I I - - '||iiii"i'i'i

Enterpnse asset management IS acore component ofthe corporate F F F F F F F F F. F strategy . . . . |. Asset.-l malntenance performance indlcators are llnked to corporate F F F F F F F F F F performance indlcators When problems occur they are solved at the root level I" F" f" F" f" f" I" F" F" f" Continual training is provided for maintenance technicians and F F F F F F F F F F operators

.....I

Maintenance personnel tra|n|ng level IS planned and monltored and F F F F F F F F F F sl-olls are documented |n the system _ The current enterprise asset management system is integrated into ll F F F F F F F F F F corporate business processes Standardized business processes are used for EAM across the F F F F F F F F F F organlzation All the facilities trackthe same KF'l's to measure comparable F F F F F F F F F F
performance IL

A process exists to systematically derive the maintenance planning parameters for a signicant percentage of assets e.g. FIVIEA and! or F I F F t F F F I t

RCM

l
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20' _ _ lm ortance

21. P R rt AdA It epe ing n nayics NA 1 |T| 3

Damage and cause codes are captured in the majority ofcases and analyzed on a regular basis

I
Operating asset performance can be monitored in real time and can be analyzed to identify trends as well as risks, to increase asset F reliability and safety Resource level planning is integrated with work plans, equipment P and materials for efcient workload analysis Sophisticated reliability based maintenance procedures and tools are utilized on a regular basis to increase asset availability Tools are available to optimize schedule and duration of shutdowns t-. or maintenance procedures while minimizing costs The company has the abilityto systematically assess and review the performance of its spare parts suppliers on pricing. quality. F service and risk parameters Return on investment (ROI) is analyzed for all assets and taken into ll F. account during the development of multi year capital plans Cost and nancial analysis is regularly conducted to track and analyze all expenses associated with an asset and to minimize the F variance from the initial budget Company has complete visibility into spare parts inventories across the organization and can conduct regular inventory analyses to C minimize carrying costs L Safety and the environmental data and systems are fully integrated with the asset management functions for regulartracking and 1" analysis ||_ Company has access to standardized regulatory reports and has full [,_. visibility into all regulatory violations Maintenance Execution NA Maintenance management process is streamlined through the automation of monitoring. notication. and maintenance problem C resolution processes Coverage minimized and maintenance costs reduced through predictive and Operational equipment effectiveness is maximized. breakdowns preventive maintenance Automated tracking of maintanence man-hours and materials used l

. . . cc

is managed within the ERP system Low percentage ofmaintenance work orders are opened under a P prioritythat would be identied as emergency or urgent A majority of maintenance work orders are generated om the F. preventive and predictive maintenance inspections When un-planned maintenance events occur. upcoming planned maintenance is also evaluated and completed on the non-productive F equipment while it is down l Maintenance planning takes into account skill required, material

_ _ _ _ _ _ cc
required, tools required, and EpE1C|C]Ob instructions More than 90% ofthe plant's critical equipment is covered by a F. preventive maintenance program Critical maintenance materials {MRO} is stocked in the warehouse l [,4-\. or in a location readily accessible when the material is required Overall equipment eectiveness is calculated on key assets and [,_. facilities Maintenance costs are clearly and accurately tracked for all assets F Maintenance systems are fully integrated with inventory management. MRO purchasing. reliability engineering. planning Sc C

scheduling. nance and maintenance reporting Root cause analysis is carried out for all the reactive maintenance [,4-\. issues and addressed proactively in the future

cc cc cc cc cc cc cc cc

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22. Please describe other best practices your company has adopted to drive leading performance:

Copyright SAP. All Rights Reserved

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This section is relevant only for power generation and distribution companies. lfthis section is not applicable to the company.-division forwhich you are lling the survey, then kindly skip this section.

Power Generation: Key Performance Indicators id

1. Please indicate the following metrics for the plantl division in scope: Metric Answers lPlant Load Factor (in %} Cost Per lvlegawatt [in selected currency} lGross Station Heat Rate [in Eltu per net kWh} Auxiliary Consumption [in %}
IE1

Would you like to add comments} clarications forthe information provided above?

Distribution: Key Performance Indicators

2. Please indicate average loading these assets are subjected to: Metric Answers Average Loading OfThe Network [in %]| ||Average Loading Ofihe Povveriransformers [in %} Average Loading Of Distribution Transformers [in '1-E} 3. Please indicate the following metrics tor the planti division in scope: Metric Answers Tranformer Failure Rate (in %} ii System Average Interruption Duration Index [SAlDl} ii System Average Interruption Frequency Index [SAlFl} CustomerAverage Interruption Duration Index (CAlDl} iii Network Failure Rate iii IE2 Would you like to add comments} clarications forthe information provided above? Copyright SAP. All Rights Reserved

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Enterprise Asset Management: Survey Submission
lfyou are readyto submit your survey, please do a last checkto ensure that all mandatory questions are provided by clicking on the "Validate Completeness" button below. Please then hit the "Finish" button at the bottom ofthis page. A benchmarking team memberwill contact you to validate your survey entry, and discuss your benchmarking results with you. Copyright SAP. All Rights Reserved