Escolar Documentos
Profissional Documentos
Cultura Documentos
A U T O C A R
Volume 1 2012
IN THIS ISSUE
4,000 Green Machines and Going Strong!
Service Department Making Positive Changes Xpert...The Newest Member of the Autocar Family
X P R E S S
P R E M I E R
E D I T I O N
REAL PRIDE!
As the years pass I think we all get a little wiser, make better decisions, and hope to make a difference with our efforts. In todays difficult economic environment, taking a business from ground zero and making it a viable entity truly can make a difference.
Always provide products that deliver the best value. Always provide the best service. Always provide a complete solution for our customers needs. Always do the work right the first time. Always act proactively, timely, and simply.
These guiding principles are meant to enhance our customers experience as well as improve our product and company. Our mission is to satisfy you, the customer. Because at Autocarthe customer is our boss!
James winning submission features the reflection of an Xpeditor in operation taken from the vantage of his car mirror. For capturing this great action shot, James has won a trip to the 2012 Waste Expo in Las Vegas.
Small, but mighty! The photo you see above shows a group of people who really make a difference! They are the smallest, yet fiercest work force of any of the major competitors. But of the one percent of volume they produce in comparison to their competitors, ninety percent of those products are made and sold into one industry. And that industry is probably one of the toughest to be involved in the refuse industry. So, how is it that Autocar now has ten years under its belt, has released two new truck platforms in the last two years, and has proven itself to be not only viable, but successful? Some companies give lip-service to it, some companies even market it, but they all proclaim it one way or anotherit is our people! When I was approached to write the Presidents column in the inaugural edition of our new magazine, my subject was easily chosen; it is all about our people and their dedication to do the right thing for you, our customer. It is not just talk at Autocar. We have made massive system, process, and product improvements and will continue to do so. We listen to our customers and plan to open the lines of communication with them even more. But of the factors that have and will continue to drive this company to success, hands-down, it is the people in this picture that make the difference! Watch, and you will see these people grow, shine, and prosper. Truly. I invite you to come and see us in Hagerstown, Indiana. Meet the people who design, build, and service your Autocar truck. These people possess something you cannot buy, train, transfer, or contract out they have PRIDE! And the only way you can have true pride, free and clear, is to have earned it. Jim Johnston President
The runner-up photo portrays a bright orange Xpeditor shot from an angle highlighting the Xpeditors best-in-class features. For his efforts, Alan has been awarded a Dale Jarrett Racing Adventure from Waste Advantage Magazine. Be sure to check out our Facebook page to see these and other great photo and video submissions and join in on some Autocar-related conversations. We also encourage you to Like us! Thanks to all of the contest entrants and congratulations again to James and Alan! Be on the look-out for more contests as 2012 unfolds!
mobile application that connects users directly with factory-based, technical service support. It is the mobile version of Web-Link direct. We also offer Tech Docs Direct, an online, ever-expanding library of videos, schematics, and trouble-shooting trees, as well as our parts catalog. Led by Cory Roberson, Autocars service team has been hand-selected, combining more than 200 years of experience in the refuse industry. Their focus is to simplify and strengthen the connection between the customer and factory support services and personnel ultimately preventing issues when possible and resolving them if not. Autocars service team has extensive experience in the heavy-duty truck industry and is dedicated to making sure your truck is Always Up. For immediate service assistance, please use the Solutions tool on www.autocartruck.com and click on the Web-Link Direct icon. You will receive assistance within minutes. Nowhere else can you receive 24-hour support from people who know how to get the job done.
XPERT HIGHLIGHTS
premium ride, ViSibility and FunCtionality
Our new cab design features more interior room than competitive cabs including a spacious storage area behind the seats and 360 sightlines.
WE ARE FAMILY...Supporting Our New Employees and Celebrating the Seasoned Veterans!
2011 brought both change and growth to our Autocar family. We are excited to welcome our new members, both here in Hagerstown, Indiana and across the country. We would like to take this opportunity to acknowledge and thank them for joining the Autocar team: Dick Addington Jag Amberkar Dayna Caldwell John Cline Susan Collins Clint Cross Chip Derry Carrie Emerick Ed Ervin Beth Gebhart Mike Hammel Bonnie Henson Vickie Hunt Mike Johnson Jim Lockie Marcus Marcum Rob May Robert Miller Mario Moreno Ashish Sadhu Hendrik van der Walt Ben Weintz Noah Yoder
Our engineers designed the Xperts frame rails to be the strongest and most durable in their class. Our standard 120 KSI rails offer an impressive 1.7M RBM strength without liners.
We also want to thank and acknowledge members of the Autocar team that have supported and promoted its growth for five years or more. We appreciate your hard work and diligence! Marie Beaulier Jeff Black Jim Bogue Vernon Brown Cliff Buck Kenneth Burris Brad Davidson Bill Dolesh Gerhard Engelbrecht Mike Goodpaster Doug Groff Jim Grubaugh Linda Hale Shannon Henry Tom Henry Ken Hermann Mike Hopper Kim Horton Judy Hymer Beth Jepson Sally Johnson Jim Johnston Joe LaSpina Tim McGinnis Darla Miller Matt Miller Mark Neale Robert Nugent Gene Parker Mark Piekutowski Sunder Rajendran Nate Redden Tina Richardson Dennis Riddle Gene Ritter Cory Roberson Teresa Roberts Brent Roy Julene Schoettmer Eric Schwartz Bobby Siders Rob Strange Jo Theart Rick Thurston Willem van der Smit Tom Vatter Heidi Wales
Whether it is a truck down situation, a request for technical information or a need for in-depth troubleshooting advice, our 24/7 web-based Solutions tool puts you in touch with the Autocar experts.