AT&T Mobility Certification Day 1

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Lifecycle of a Business Customer LIF150

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Objectives
By the end of this session you will be able to: Describe how business customers start service with AT&T Mobility. Identify the different services provided by Business Mobility Customer Care (BMCC). Describe the different activation methods for Individual Responsible Users (IRUs).

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Agenda
Lesson 1: Review of Pre-Work Review key concepts from LIF150 Course Lesson 2: Test Your Knowledge Questions to test your understanding of the subject Lesson 3: Review

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Review of Pre-Work

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Business Mobility Customer

The Global Business Services (GBS) group serves the wireless and wire line needs of both large and mid-sized enterprise customers.

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Lifecycle Overview

ACTIVATION

SUPPORT
2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Global Business Mobility Customer Functions

Match the name of the Global Business Services with their responsibility. A. Global Business Service End User Care (GBS-EUC) B. Business Receivable Management (BRM) C. National Business Ordering (NBO) D. National Business Service (NBS) 1. Supports TCMs of medium and large corporations 2. Supports Individual Responsible Users (IRUs) of medium and large corporation 3. Manages receivables for Corporate, Business, Government and WIN Advantage billed accounts 4. Assists business accounts key contacts

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

New Services for Individual Responsible Users (IRUs)

Individual Responsible Users (IRU) An end user who, although part of a business account, pays the bill for the service used. May also be called a sponsorship employee. Individual Responsible Users (IRUs) can call Small Business EUC or Global Business Services EUC:
To have appropriate international features added. For assistance with changes to the plan and features. To change account information such as billing or service address or contact information.

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Activation Options
SBAS Representative:
By placing a phone order with the ACP

National Business Ordering (NBO):

By placing a phone order with the ACP

Premier:
An Internet portal that allows the business customer to place their order at their convenience

Retail:
A visit to a company-owned retail store

Porting:
By transferring an existing wireless number to AT&T

Enrolling:
By switching an existing service to a corporate plan
2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Test Your Knowledge

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Test Your Knowledge

What three things happen in the activation process? 1. Select a plan 2. Assign monthly billing cycle 3. Order new equipment and/or accessories

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Test Your Knowledge

Individual Responsible Users (IRUs) reach out to which department for assistance with changing rate plans? A. GBS/SB End User Care B. Business Receivable Management (BRM) C. SBAS/National Business Ordering (NBO) D. Small Business Key Contacts (SBKC)/National Business Service (NBS)

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Test Your Knowledge

Individual Responsible Users (IRUs) receive technical assistance for poor audio quality or dropped calls directly from: A. B. C. D. GBS/SB End User Care Business Receivable Management (BRM) SBAS/National Business Ordering (NBO) Small Business Key Contacts (SBKC)/National Business Service (NBS)

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Review
2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Review
You should now be able to: Describe how a business customers starts service with AT&T. Identify the different services provided by Business Mobility Customer Care (BMCC). Describe the different activation methods for Individual Responsible Users (IRUs).

2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.