TERRY A.

WARKENTIEN
Worthington, OH 43085 terwark@aol.com HEALTHCARE MANAGEMENT / CONSULTING Healthcare Leader with a progressive track record of generating reduced costs, improved safety and quality, increased productivity / ROI and enhanced customer satisfaction utilizing healthcare operations expertise Motivational leader, team builder and Kellogg MBA with strong technical background and results-focused healthcare consulting experience. Analytical and adept at diagnosing problems, evaluating alternatives, and developing cost effective solutions. Superb interpersonal, problem-solving, negotiation, and communication skills. Areas of expertise include: Workload Measurement / Staffing Lean / Continuous Improvement Process Improvement Strategic / Business Planning Management Action Planning Project Management PROFESSIONAL EXPERIENCE PREMIER, INC., Charlotte, NC A performance improvement alliance of more than 2,500 U.S. hospitals and 73,000-plus other healthcare sites, and a world leader in helping deliver measurable cost-effective improvements in care. Director and Sr. Consultant (2006-2011) Delivered executive consulting services focused on increased customer satisfaction and reduced costs through process improvement and project management. Evaluated operational effectiveness problems focusing on the emergency department and perioperative services for a large university affiliated health system. o Improved response times, hospital throughput and customer service by implementing process flow improvements as part of a nucleus of consulting process engineers and hospital-based six sigma black belts. o Activity focused on the systems flagship medical center and for several of the systems outlying community medical centers. Identified significant cost savings, typically over $200,000 per department, by managing and conducting over 50 hospital department operational assessments. o Results included a Management Action Plan for each department, summarizing recommendations and the financial and staffing impact. Conducted emergency department assessments for multiple hospitals focusing on process improvement, intradepartmental and hospital throughput, staffing, expense reduction and customer satisfaction. Identified $20 Million of labor savings and $40 Million supply savings while playing an integral role in the project management office for a large, health system transformation project involving 13 hospitals. o Activities involved project planning, coordinating schedules, preparing reports and client presentations, and resolving problems. VHA, INC., Irving, TX A nationwide network of community-owned health care systems and their physicians. Manager (2004-2006) Provided on-site hospital operations consulting for a multiple site medical center, focusing on workload measurement and staffing evaluations, benchmarking, process improvement, and enhanced customer service. Evaluated a diverse range of departments and functions to include Physical Medicine, Pharmacy, Materials Management, Organizational Quality, Imaging, Operating Room, Inpatient Nursing, Laboratory and the Sexual Assault Center. Identified potential cost savings in excess of $300,000 related to operational changes while improving customer service. Statistical Analysis Sales / Marketing Client Management Office: 614.436.9004 Mobile: 614.214.0534

TERRY A. WARKENTIEN WARKENTIEN ASSOCIATES, Columbus, OH A Management Consulting Services firm serving the healthcare industry.

Page 2

Principal (1989-2004) Assisted healthcare organizations to achieve total operational and financial effectiveness through process analysis, productivity improvement and organizational analysis. Prepared operations manuals and operational visions in the pre-design phase of major hospital construction projects to formally document intended work processes, interdepartmental coordination, patient flow, service expectations, and other factors that influence operational success. Provided hospital operations expertise to architectural firms in facility planning projects; (e.g. calculated ED room requirements applying statistical analysis that led to project savings of over $200,000). Directed or performed all marketing, sales, client management, project management, data collection and analysis, report writing, client presentations and office management activities. Served as Special Assistant to the COO for a regional medical center, functioning as the hospitals representative in joint ventures with other hospitals in developing business plans for new services and negotiating vendor contracts for food service, environmental services and obstetrical services. Planned, coordinated and implemented a comprehensive reorganization of Patient Financial Services consisting of more than 250 managers and staff for a seven-hospital healthcare system. CHI SYSTEMS, Columbus, OH A healthcare consulting firm focusing on hospital operations, strategic planning and facilities planning. Vice President (1986-1989) Delivered executive consulting services including nursing resource management, operations and systems improvement, organizational analysis, and role restructuring. Provided executive-level management in the area of hospital operations and facilities planning. Played a key role in expanding the capabilities of the organization in nursing consulting services. Generated ROI of 5:1 or greater by managing / conducting productivity improvement projects. Hired, directed, coached and evaluated five senior consultants. Prepared marketing materials, proposals. Identified and followed up on leads. Conducted marketing visits. Prepared and presented proposals. Negotiated up to the point of sale. Previous healthcare consulting experience included roles with the METROPOLITAN CHICAGO HEALTHCARE COUNCIL, and A.T. Kearney, Chicago, IL. EDUCATION MBA (Majors in Health Services Management and Organizational Behavior) NORTHWESTERN UNIVERSITY KELLOGG GRADUATE SCHOOL OF MANAGEMENT, Evanston, IL BS in Industrial Engineering BRADLEY UNIVERSITY, Peoria, IL