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HP is a good cultural fit. Theres only so much that processes and systems can do for you. At the end of the day, it comes down to the people. HP takes a personal interest in the success of AOL. Thats what makes our relationship work.
Ned Worthington, Director, Accounting Services, AOL
Objective
Improve speed, accuracy and cost-efficiency of finance and administration (F&A) business processes
Approach
Provided expertise, flexibility and support for shared service center and Enterprise Resource Planning (ERP) system implementation Helped develop F&A transition plan including repeatable processes, proven methodologies, and a Best Shore global delivery strategy Established service level agreements (SLAs) aimed to improve cost-efficiency, accuracy and speed Managed Source-to-Pay, Order-to-Cash and Record-to-Report services within F&A Ensured performance and transparency by implementing a Service Excellence Dashboard
services to HP improved processing turnaround time and accuracy while dramatically reducing operating costs
Business benefits
Processed 100% of purchase orders,100% of billing contracts and 99.85% of invoices within just three business days Completed travel and expense audits with 100% accuracy ensuring accurate employee reimbursement Automated F&A processes, reducing opportunity for errors while enhancing quality and speed Consolidated disparate F&A functions and enhanced knowledge sharing capabilities Enhanced F&A accuracy, productivity, visibility and cost-efficiency
Industry: Communication,
Media & Entertainment
The beginning of the AOL-HP relationship was much more formal and driven by specific deliverables in the contract. As we learned to work with one another, trust and confidence grew, enabling much more work to be migrated than originally thought. Ned Worthington, Director, Accounting Services, AOL
When AOL began exploring outsourcing services, our functions were dispersed throughout the business, says Ned Worthington, AOLs Director of Accounting Services. We wanted to consolidate those functions under a shared services umbrella. In addition to dramatically reducing operating costs, implementing shared services would improve knowledge transfer, enhance process consistency, provide significant scale benefits and boost productivity. Driven by cost savings and efficiency initiatives, AOL sought an experienced, collaborative outsourcing partner to provide F&A services. HPs capabilities, transition expertise and Best Shore strategy for global delivery provided the flexibility that AOL needed for its ambitious F&A transformation. HP came in and worked with us to evaluate opportunities, says Worthington. HP helped guide us through process areas and the ERP system implementation.
Part of the reason we chose HP was because it eats its own cooking, so to speak. HP went through a similar transformation, did its own work offshore, and used its own services. Ned Worthington, Director, Accounting Services, AOL
HPs new role included managing and monitoring everything from procurement and billing to collections and general accounting. Throughout the transition, HP worked with AOL to evaluate progress and ensure the transition was on track and meeting expectations.
To ensure high service quality, HP implemented a Service Excellence Dashboard. The dashboard provides AOL with a transparent view into F&A effectiveness while providing HP with real-time performance feedback. In addition, HP provided weekly reports on volumes and conducted monthly governance reviews to discuss SLA performance. HP consistently met SLAs, says Worthington.
With the help of HP, AOL processes 100% of purchase orders and 100% of billing contracts within just three business days despite fluctuations in transaction volumes. HP processes $40 to $55 million worth of invoice transactions in a single month. Whats more, HP processes 99.85% of these invoices within just three business days and with 99.55% accuracy. To ensure that employees are quickly reimbursed for their legitimate claims and AOL doesnt pay non-reimbursable claims, HP helps AOL complete employee travel and expense audits with 100% accuracy. Thats 10% higher than the minimum SLA.
The F&A transformation let HP take the wheel so we could focus on business outcomes.
Ned Worthington, Director, Accounting Services, AOL
HPs flexible, collaborative approach to outsourcing enables AOL to retain control over its F&A operations and adjust to dynamic business needs as they arise.
HP has been an excellent partner. It provides the flexibility to move quickly as AOLs needs change even month to month.
Ned Worthington, Director, Accounting Services, AOL
HPs global economies of scale, proven process reengineering methodologies and comprehensive F&A solutions enhance AOLs business agility and quality while dramatically reducing finance and accounting costs, enabling AOL to re-invest savings back into its business. With newly automated processes, reduced opportunities for errors, increased operational visibility and improved scalability, AOL is geared for business growth.
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Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA3-2500ENW (100150-RCS), Created January 2011