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Company Overview
Founded in 2003, first funded in 2010 95+ employees 170+ customers: service provider, public sector, enterprise HQ in Reston, offices in Austin, London 64% per year CAGR 2004-2011 Backed by NEA
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Target Markets
Service Providers Hosting providers MSPs Cloud providers Managed video providers System integrators
Mid-large Enterprises
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Centralized IT operations and dynamic cloud management via a single software product that correlates critical IT functions
Accurate, actionable views of IT service delivery across any mix of physical, virtual and cloud environments Increased IT operations efficiency Customizable platform for service providers and corporate IT to create differentiated services that generate new revenue streams
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Big 4 Frameworks
Single code base, database and web UI Fully multi-tenant Extensible to support any device without engineering effort Highly customizable Rapid time to value
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Product Overview
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Apps
Apps
Virtualization
OS
Systems
Storage
Network
Border
Physical
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Rich Increased Reliable Clear Ease of Interactive = Video & + Service + ROI Use Experience Adoption
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Business Reality
Challenges in Managing Video IT strain growth in video can overwhelm and strain IT resources Visibility limited view of the complete service Mixed vendor environment adds complexity to video management Trouble detection / Troubleshooting proactively detect video endpoint, infrastructure and/or network issues Integrating video management disparate toolsets not fully integrated
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Compute Infrastructure
(UCS)
Dashboards Ticketing
Reports
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Key Benefits
Heterogeneous support for broad device coverage across major 3 vendors Help monitor video expansion Provide foundation for managed video Monitor and report on availability, utilization and service quality Health and availability Performance, config and asset inventory Comprehensive set of event policies Historical call quality and CDR metrics (Endpoints) Dashboards and customer portal Complete set of reports
Key Features:
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Increase Visibility into Video Operations Improve MTTR Increase IT productivity Proactively troubleshoot issues Detailed call and performance history Provide trending information for planning purposes Real-time views Ensure network is meeting SLAs No probes required
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Operating Efficiency: Reduce swivel chair management (one system to manage them all) Multi-tenancy: Onboard new customers and provide custom services for each one using the same product Customer Portal: Provide revenuegenerating enhanced service offerings Service Consistency: Across multi-vendor products Differentiation: Enable SPs to differentiate their telepresence service offerings with best-in-class monitoring Visibility: Provide complete visibility into telepresence and video conferencing deployment Reporting: Simplify and automate customer reports
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Remote Monitoring
Operational Support Services Provide visibility into video equipment Provide visibility into each call Trouble Detection ScienceLogic Value ScienceLogic monitors all major vendors video equipment ScienceLogic monitors every call on a minute by minute basis to ensure quality ScienceLogic has a multitude of event policies that provide details of the trouble before customer complains ScienceLogic provides ability to send events to whomever, leveraging standard technologies (email, SMS, etc.)
Trouble Notification
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Operational Support
Remote Monitoring Services Help Desk ScienceLogic Value ScienceLogic provides a ticketing system to support a help desk and integrates easily with third-party systems ScienceLogic provides many features to support trouble management including Auto ticket creation based on events Scheduled tickets Escalation policies Reports available to customers ScienceLogic provides extensive reporting capabilities. These can be automatically provided to customers on a periodic basis and made available via a customer portal.
Trouble Management
Usage Reporting
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TelePresence Services
ScienceLogic Value Monitor support for all Cisco TelePresence endpoints and infrastructure
Monitor all TelePresence calls
Reporting
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Endpoint Usage
Endpoint Health
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Topological Map
Jitter
Device CDRs
Packet Loss
Device Logs
Interface Usage
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22
Case Study
Company: Video conferencing & managed services provider Offering: Managed video service Advantages:
Offer value-add proactive monitoring of the videoconferencing systems they supply Support Cisco TelePresence, Tandberg, Polycom & LifeSize Network monitoring Event & fault management Asset & configuration tracking Knowledgebase User dashboards & reports
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Admin Portal
VNOC or IT Operations
Hosted Infrastructure Equipment
Data Store
Primary Database
Collection
Collector Pool
Messaging Pool
Enterprise B - Managed
Remote Collector
Enterprise A - Hosted
Infrastructure Equipment
II
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Cisco (Tandberg)
Cisco (Tandberg) CSeries Cisco (Tandberg) MXP Series Cisco (Tandberg) E Series
Polycom
HDX
LifeSize
Express/Room/Team
Endpoint
VSX
Passport
QDX Roadmap
Conference TBD
CTMS, TPS
Codian MCU
MSE 8000
Infrastructure
VCS Codian GW Tandberg AMG IP GW CTRS CTS-Man, CUVC Content Server IPVCR TMS
Roadmap Roadmap
TBD TBD
Roadmap Roadmap
TBD TBD
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Telepresence Endpoint
Device Summary
Device discovery signatures
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Call Settings
QoS Settings
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Set of Reports for LifeSize, Polycom, Tandberg and Cisco TelePresence Endpoints
Usage reports (Chart and Table) Availability report (Chart and Table) Unavailability report (Chart) Call Detail (CDR) report Inventory report
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One view into the complete video solution plus the underlying IT infrastructure Heterogeneous support for Polycom, LifeSize, Tandberg, Cisco TelePresence In-Call and historical call quality stats Alerts for an array of availability and performance conditions Customizable dashboards for technicians and IT managers Easy to install; rapid time to value
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