MPDBA-103 business communication 1) Discuss the importance of business communication in management?

A skilled business manager must be able to manage, he must also be able to delegate, spearhead new ideas and assess business successes and failures. However, to be able to do any of this successfully, a business manager must be able to communicate. According to the Psychologically Healthy Workplace Program, "Communication plays a key role in the success of any workplace program or policy." Business managers who know how to communicate successfully may improve the chance of success of the program/area that they're managing. According to the Psychologically Healthy Workplace Program, two types of communication are important for managers: top-down communication and bottom-up communication. In other words, managers should be able to communicate policies, procedures and instructions clearly to their employees; however, they should also be able to listen to communication from employees and make changes based on issues that the employees face. Business managers also need to be able to communicate in a number of different ways, including in large groups, face to face, online and in writing. 2) Explain the process of communication. Give examples

If we look at the figure given above we can derive the elements of communication as follows: a) Communication involves at least two persons (I)The addresser and (II) The addressee. b) The topic: the contents of the message. c) The channel: the medium through which the message travels e.g. letter, telephone, e-mail, etc. d) The code: the language of the message e.g. English, French, Hindi, etc. e) The message form; the selection of particular grammar and lexical choices of the message. f) The setting: the social and physical setting. The Role of the Decoder The process of decoding by the addressee is not passive as some people think. His/Her role is an active one. Language, it is said, does not have meaning; it has potential for meaning and it is the decoder who is actively engaged in making meaning on the basis of his/her background knowledge and the context of communication e.g. the knowledge of the subject, topic, addresser-addressee relationship, knowledge of the code, the physical and social context, etc. 3) Discuss the important parameters of telephone etiquette.

4) Elucidate the importance of curriculum vitae.

Job hunting is a very competitive process often because of the sheer volume of candidates in the job market and the speed with which desirable positions are filled. In the first instance, it is your CV that will put you ahead of other candidates and get you the interview, where you can show your suitability for the job. Hence, getting a positive response from your CV upon application is key. The best CV will ensure that you stand out from other applicants, show what you can do for them and how you match what the recruiter is looking for. Once you are aware that your CV is a selling tool, which will help you obtain the job, interview or agency support you want, and you are aware of the formal requirements of CV formatting and content restrictions, you will then have a greater understanding of the inherent challenges involved in encapsulating your background and strengths within this one concise document. When short-listing recruiters look to match CVs to the skills or experience requirements of their vacancy and may well have a list of must have and also desirable qualities. It is against this wish list that they will perform an initial short-list and is important that the content and format of your CV allows your application to match what they are looking for. For short-listing success it is extremely important to tailor your CV for each role or company you are applying to. If your CV does not specify the musts on a recruiters list it will not matter how perfect you are for the job or how fantastic your CV is, as you will not make it past the initial hurdle of the short-listing process.

5) Role of manager The role of a manager is closely related to the powers that are given at different levels of the organization - top level, middle level and lower level management. The function of a manager can be divided into formal and informal aspects. Formal functions are to win contracts, delegate duties, express opinion and takes judicious decisions. Informal functions of a manager are related to personal style, ability to influence/charisma, concern for colleagues at all levels i.e. - the way a manager interacts with other people. A manager leads the team with example and takes the business towards the goals in spite of expected or unexpected changes. In the process s/he achieves personal as well as the companys objectives. A manager should be able to deal intelligently with tricky situations keeping in mind existing conflicts of interest in the organization. For this the executive should be able to resolve or manage his/her inner conflicts so that his/her decisions are strongly grounded in reality. Greater attention must be given to the organizational structure and creating a strong feeling of security or the organization will greatly suffer. 6) Discuss the criteria of conducting a successful meeting Meetings should be short, not more than an hour. Six is the optimum number of participants for a good working meeting. Larger meetings can be productive as brainstorming sessions for ideas, provided participants can speak freely without feeling they will be judged. A successful meeting always leads to action. Decisions should take up the bulk of the minutes of the meeting, including the name of the person delegated to each task, and a deadline for its completion. I. Be Prepared II. Forewarn III. Write briefing notes IV. Dress the part V. Arrive early VI. Make notes and ask questions VII. Learn from your performance

7) Explain the importance of the minutes of the meeting

Taking Minutes forms an essential part of most meetings. Their purpose is firstly to record Action Points, ie, what actions have been decided upon, who is responsible and what the milestones and deadlines are. Secondly they record summaries of the discussions held at the meeting. Taking minutes is a skilled job because the minute taker has to follow what can be confusing and inarticulate debates and summarise accurately what was said. After the meeting the minutes should be checked with the chairperson to confirm accuracy and then circulated to all attendees and anyone else affected by any decisions taken at the meeting. Uses agree A date to send a copy of the minutes to all attendees after your meeting through your saved event file. One single email can be sent to everyone present at the meeting, plus anyone else who needs to be informed. Minutes are required in order to: a) Confirm any decisions made b) Record any agreed actions to be taken c) Record who has been allocated any tasks or responsibilities d) Prompt action from any relevant attendees e) Provide details of the meeting to anyone unable to attend f) Serve as a record of the meeting's procedure and outcome
8) What is the role of body language in making effective presentation Body language plays a major role to make the presentation effective by using the following symptoms to make it a successful presentation. Slouching Shows that you are friendly & approachable Eye contact Helps you to be more clear and effective Smile Make for better understanding Gestures Shows disinterest Posture Enhances the comfort level Proximity Helps counter boredom Variation of voice Signals interest in others

9) Discuss the structure of a presentation? The commonly used structures in presentations are: 1. Topical: This is when you have several ideas to present and one idea seems naturally to precede the other. This is one of the most common types of patterns, and it is especially useful for informative presentations. 2. Chronological: This uses time sequence for a framework. This structure is useful in informative and persuasive presentations, both of which require background information. 3. Classification: Puts things into categories. For example you might want to talk about three aspects of a product- finance, marketing and production. 4. Problem/Solution: This is used mostly for persuasive presentations. The first part of the speech outlines a problem and the second part presents a solution. 5. Cause/Effect can be used for persuasive speeches. The first part describes the cause of a problem and the second describes its effect. 10) How does one overcome podium panic?

Before doing a listening .task, you must take care of the following: See that your equipment is in order Read through the questions quickly Listen to the tape and answer the questions-as much as you can. Listen again, to complete answering as well as to check any mistakes.