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Jonathan Wainberg Vice President GE Retail Finance Mike LaChapelle Vice President GE Commercial Finance
The goal of our ACFC initiative is to bring the entire GE toolkit to our Customers to help ensure their success..whatever GE capabilities are most important to them and will have the biggest impact on their bottom line.
Jeffrey Immelt Chairman and CEO, GE
Our Toolkit
AccessGEs Tools & Methodologies
A set of game changing tools and process improvement methodologies proven successful within GEand with customers Collaborative Problem Solving (Work-Out) Change Management (CAP) Acquisition Integration Strategic Growth Workshop GE Learning Center (Crotonville) CFO Day Acquisition Integration Roundtable Leadership for Customers Team Development Innovation Facilitation Tools Strategic Planning Essentials Lean Overview / Simulation Kaizen Events including 5S Value Stream Mapping SMED / Quick Changeovers Six Sigma Executive Overview / Simulation Green Belt Training Project Coaching Process Mapping Project Management Training
Our Toolkit
AccessGEs People & Experience
Access GE experts to leverage our industry breadth & functional knowledge Function / Process HR Performance Management Integrity & Diversity Finance - Treasury & Hedging Sourcing & Outsourcing Call Center Management Environmental, Health, Safety New Product Introduction GE Operating Rhythm Shipping & Logistics Sales Force Effectiveness IT & Digitization Shared Services Payroll, T&L Marketing & Branding GE Core Businesses Infrastructure Aircraft, Rail, Energy Industrial Appliances, Lighting Healthcare NBC Universal GE Money Commercial Finance *Operations in 100 countries Staff Industry Expertise Aerospace, Auto, Chemicals, Communications and Entertainment, Construction, Food/Beverage, Forest Products, Manufacturing, Healthcare, Media, Retail, Steel, Transportation Emerging Markets China India Eastern Europe Russia Brazil GE Initiatives Growth as a Process Net Promoter Score Ecomagination Globalization Enterprise Selling
GE Retail Partners
Luxury, Discounters, Apparel, Jewelry, Home Furnishings, Consumer Electronics, Auto/Tire, Sporting Goods, Health & Personal Care
ACFC Engagement
GE facilitated a 2 day CAP Session
Customer Benefit
Detailed Action Plan for Successful Launch of Rebranding Initiative "Very valuable - learned a great deal that I will apply. Director of Services, Retail "Very well done....extremely professional and you did a very good job calibrating the pace and level of detail to the audience and situation. - Director of Business Transformation "Greatly exceeded expectations. Facilitators had great insight into our goals and mission. Director of Retail Transformation
Company Highlights
Tourneau is the worlds leading retailer of luxury watches We operate:
34 stores in 13 states Watchgear: 8 stores in 4 states Outlets: 3 in 3 states 6 stores in the Caribbean and China
Each Senior management member has at least 20 years retail experience with an average of 8 years with the Company
GE Tool: Lean
Lean- White Plains Backroom Project Objective: Streamline Back Office Processes and Organize Record Keeping in Tourneaus White Plains Store
What is 5S?
1. Sort Eliminate unneeded items 2. Simplify A place for everything 3. Shine or Sweep Keep the workplace clean 4. Standardize Identify work standards 5. Sustain or Self Discipline Keep it going!
Before
During
After
Details
Tourneau Lean 5S Event: Store Back Office Results Unnecessary Paperwork and Promotional Items Eliminated Space Freed Up Retained Items Labeled for Easy Retrieval and Timely Disposal Paperwork Handling Processes Improved
Re-define your context to find new customers and markets. Map the system of players in the industry to innovate more holistically. Explore customers lives and motivations to uncover unmet needs. Look at the customers entire experiences to find ways to create value at every touchpoint. Unstick your thinking and get clearer about how to test and evaluate your idea. Diagnose your strengths and weaknesses on innovation traits. Explore the types of environments that will best reinforce your innovation goals. Learn the nine essential roles in innovation, and who in your organization can play each role.
Explore various types of innovations to clarify your own innovation goals. Discover the mindset and behaviors essential to effective innovation. Ask the simple questions that challenge our most basic assumptions about the world around us. Look at how major trends are affecting our business and providing new opportunities. Sharpen your hypothesis and determine the factors that will lead to success.
HYPOTHESIS MAPPING
Trace the potential impact of an idea to get ahead of the changes it spawns.
COMMITMENT
We choose and we buy specific goods, knowledge, or services.
USAGE
We use, enjoy, repurchase, and share our experiences with others.
AWARENESS
By focusing on universities, Dell became widely used and known by students who spread word about the brand to their friends and family.
COMMITMENT
Dell wanted to offer customers cheap, customizable PC s, so they reinvented how consumers select and purchase by selling directly through an online portal.
USAGE
Dell backs up their purchases with 24 hour online and phone support, and onsite visits for the problems they cant solve over the phone.