elife Double Play

Introduction
Fiber is the future and Etisalat is leading the path of innovation, taking the UAE into a new world with endless possibilities where dreams come true, where life is fun and people are connected. eLife is making the potential of high-speed broadband connectivity a day-to-day reality, enhancing the quality of life. eLifes highspeed connectivity makes it ideal for online gaming and other bandwidth intensive activities.

Benefits
eLife Double Play is the combined offering of Telephone and Broadband Internet services in one bundled offer for home users only

eLife Current Benefits

Higher speed for smooth video streaming (at least 1Mb for one stream) Supports Multiple PCs in the home, all requiring fast speeds for streaming and downloads One form, One installation and One bill to pay Customers can increase their speed many times over for a relatively small increase in monthly rental. Excellent value for money during the promotion period and after. Very high internet speed that fits the different family members needs and ages Different speeds with convenient price tiers. eLife service is delivered up to the supersonic speed of 30 megabits per second. One application form with one installation and one bill for eLife double play bundle. The broadband could be enjoyed outside your home through the Free HotSpots hours which are included within the different packages. Migration from Al-Shamil or landline to eLife is smooth and at no extra charge.

eLife features

Broadband Experience: Better performance of eLife broadband to serve the day-to-day increasing demand for speed, such as web browsing, applications, video streaming, media downloads and online gaming. 24/7 Phone Support: A hassle free service, where you can contact our support team to help you with all inquiries related to eLife bundle. After-Promotion Features: Additional add-ons (a 2nd landline and extra hotspot hours) will be activated for customers according to the selected packages as shown on the table below. Each month, eLife customers will benefit from using the 20 minutes of international calls included in the monthly rate plan. Also, they will benefit from Caller ID service as well as access to the Voice Mail-box, included in the bundle.

ELife 2P Packages

Package Download Mbps Upload Mbps Promotion Price (First 3 Months Only) Permanent Promotion Regular Rate CPE (Currently Aztech HW-550 Only) Data Limit/Month (Not Yet Implemented) Services included Email Accounts Hotspots Usage Free International Calls (IDD) (Minutes Per Month) No. of add-on service options included Add-ons provided currently

Starter 1 0.256 164 259

Go 4 0.512 184 279

Master 8 1 204 299

Premier 16 1 264 359

Max 30 3 364 499

Onetime payment purchase: AED 288 Installment purchase (12 months): AED 24 per month Migrating customers do not require a new modem, however they can buy one too if they wish to. 6GB Unlimited Usage Local calls NIS 3 emails 500MB 4 Hrs Hotspot 20 Min/mth 0 Not applicable 5 emails 2GB 4 Hrs Hotspot 20 Min/mth 1 add-on 4 Hrs Hotspot 5 emails 2GB 8 Hrs Hotspot 20 Min/mth 1 add-on 8 hours hotspot after promotion period 5 emails 3GB 8 Hrs Hotspot 20 Min/mth 5 emails 5GB 8 Hrs Hotspot 20 Min/mth

2 add-ons 2nd landline & 8 hours hotspot after the promotion period

* FREE Aztech HW550-3G GPON/ADSL2+ Wireless Gateway Promotion to NEW and Existing (who upgrades to) Al Shamil/eLife 30Mbps subscribers. ** The Hotspots Add-ons are additional to the original included services (e.g. customer having master package and has already 8 hours hotspots, after the 3 months promotion expire, he will have an option to add more 8 hours hotspots which will become 16 hours in total.

Notes:

New customers get free installation & first month rental free (Effective 13/7/2010) eLife Safe Custody is now available (Effective 3/11/2010) Customers cannot upgrade/downgrade during the promotional period. Customers have to give a 30 day notice before cancelling the service otherwise they'll be charged one month extra charges Migration from Al Shamil, Dial-Up and/or Landline to eLife is absolutely free. Customers can apply for additional Telephone Socket. Charges will be AED:150/If customer migrate to 3P during the promotional periode he/she will lose the 2P promotion Paying for elife Account Payment for elife account can be done either through the Etisalat BC, Etisalat Outlets, PCPM & e4me.ae website. Additional Landline is now available for eLife Premier (16Mb) and Max (30Mb) eLife Double or Triple Play customers. All benefits provided with first line will not be available with the second line. Change of Ownership is now possible.

eLife 2P Promotions :
Customers subscribing to eLife 2P receive the following benefits:

New customers to eLife 2P get free installation & free first month rental (Effective 13/7/2010) Existing AlShamil/Landline/DialUp customers migrating to eLife 2P get free installation & reduced rental for the first three months. All eLife 30Mpbs customers get a free Aztech HW-550 WiFi DraftN router worth AED:288/Customers disconnecting their connections before completing the 1 Year as per the contract need to pay back any promotional benefits received.

eLife Exit Charges

Exit Charges before completing One Year (12 months) Contract for new customers

Without One month Notice = AED:180/- for Installation + Any benefits received + Any pending bill + Additional One month charge With One month Notice = AED:180/- for Installation + Any benefits received + Any pending bill

Exit Charges before completing One Year (12 months) Contract for customers who migrated to elife

Without One month Notice = Any benefits received + Any pending bill + Additional One month charge With One month Notice = Any benefits received + Any pending bill

Exit Charges after Completing One Year (12 months) Contract

Without One month Notice = Any pending bill + Additional One month charge With One month Notice = Any pending bill

Miscellaneous Charges

Service Installation Charge Migration Charge Safe Custody Shifting Internal/External Upgrade Downgrade Exit within 1 year Technician Visit New Password Change Username Change of Landline number Additional Socket Voice Mail PWD Reset For Landline Change of Ownership

Charge AED 180/Migration from Al Shamil, Dial-up and/or Landline to eLife is free! AED-75 per month for up to 2-months per calendar year AED-100 within a region Upgrade is free AED-100 Any benefits received during the promotion period AED-100 AED-50 AED-50 AED-100 AED-150 AED-25 (Only from BC) AED-100 (Only from BC)

Voice Value Added Services (VAS)

Voice VAS Star Package (Now Available) Advanced Star Package (Now Available) Call Conference Call Forwarding on Busy Call Forwarding Unconditional Call Forwarding No Reply Call Barring "00" Call Barring "0 +00" Do Not Disturb Call Waiting

Monthly Rental (AED) 10 20 5 5 5 5 8.33 8.33 5 5