Employment Report

2010 Master OF Business Administration

Name; Asif Younas Reg. No. 08-Arid-1559 Specialization; Finance Telephone; 0332-5177647, 051-4471986 E-Mail; asif.younas2009@gmail.com University Institute Of Management Sciences

University of Arid Agriculture Rawalpindi Company Name; BankIslami Pakistan limited Telephone No. 051-2804271-4

Report Date; February 17, 2010

Evaluation

Asif Younas
BankIslami Pakistan Limited
Employment report submitted for the Final Evolution in Partial Fulfillment of the requirements for the Degree of Masters in Business Administration

It is certified that, the Employment report and work contained in it Conforms to all the standards set by the Institute for the evolution of any such work.

X
Miss Bushra Nasreen Assistant Professors

X
Ammar Asghar Lecturar

University Institute of Management Sciences

University of Arid Agriculture Rawalpindi

2010

Dedication I dedicate all this work to my beloved mom, who prays all the time for my success.

Table of Contents,
Executive Summary. Company Background. Sponsors. BankIslami Pakistan Limited.. (Vision, Mission, & Core Values) Shariah Supervisory Board.. Products and Services..
Value Added Services. Corporate Banking Consumer Banking Retail Banking.

Corporate Information Management. SWOT Analysis. Recommendations References.

Executive Summary;
After the completion of my graduation from Punjab university in 2008, I started my career from BankIslami as a service and quality coordinator (Front Desk Officer) in September, 2008. Initially I was posted all main branch blue area Islamabad, but after few weeks I was transferred to the regional office Islamabad. My job descriptions including To coordinate in all the region of 24 branches. To take a backup of Regional manager. The HR activities like, to receive CVs, to conduct interviews, to submit employment application forms, take joining of successful candidates after selection. To provide initial information to walk in customers. To maintain record of all incoming and out going mails. To supervise bank genatorial staff to fulfill and ensure quality.

I really feel myself lucky to join the prestigious programe of MBA, which helped me a lot in excelling my expertise in terms of management. Iwill try my level best to explain what I have learnt in my job and how I applied the knowledge I gained during my MBA programme. BankIslami Pakistan is the 2nd largest full fledge Islamic bank of Pakistan . The bank envisioned to focus primarily on the Wealth Management as the core area of business in addition to the Shariah compliant Ratail Banking Product, Proparity and third party product, and integrated financial planning services.

BankIslami Pakistan Limited

Serving you, the right way

Company Background
BankIslami- The Idea

The epochal idea of the BankIslami was conceptualized by the Jahanghir Siddidi Company and DCD group in lat 2003. Mr. Hassan A Bilgrami was appointed as an advisor to the sponsor to the advisor on March 16, 2004 to formalize the idea. He presented the concept paper of BankIslami to the sponsors on March 24, 2004. A detailed business plan was then prepared and a formal application was submitted to the State Bank of Pakistan on May 24, 2004. On September 26, 2006, Dubai bank joined the sponsors and became one of the founding shareholders of BankIslami by investing 18.75% in total capital.

Accreditation by the State Bank of Pakistan

The State Bank of Pakistan was issued no objection certificate in no time on August 19, 2004 and BankIslami Pakistan Limited, the second full-fledge Islamic Commercial Bank in Pakistan, was incorporated on October18, 2004 in Pakistan. BankIslami Pakistan Limited was the first bank to receive the Islamic Banking license under the Islamic Banking Policy 2003 on March 2005. The bank envisioned to focus primarily on the Wealth Management as the core area of business in addition to the Shariah compliant Ratail Banking Product, Proparity and third party product, and integrated financial planning services.

Initial Public Offering of BankIslami

Bankislami Pakistan Limited made a public offering of Rs. 400.00 Million, at par, from 6th to 8th March. This was the first primary issued by a bank in over a decade in Pakistan. The initial public offering (IPO) of the bankislami received overwhelming response from the general public as the applications received ware nine times higher the offered, fetching nearly Rs.3.5 Billion, against the demand of Rs.400 Million.

Inauguration & Network Expansion

The State Bank of Pakistan declared BankIslami Pakistan Limited as a Scheduled bank effective from March 17, 2006. BankIslami started its operation from 7th April 2006, with its first branch in SITE, Karachi. By the end of 2006 bank had 10 branches, nine in Karachi and one in Quetta. The bank further concentrated in building a nation wide network and by the end of 2007, its branches network grew up to 36 branches in 23 cities of Pakistan. In 2008, bank opened 66 new branches which grew the network up to 102 branches in 49 cities. This gives the BankIslami the distinction of having the fastest expending network in Pakistan as well as offering the widest network by the any Islamic Bank in Pakistan.

Sponsors;
BankIslami is a joint venture among three financially sound and progressive shareholders, namely, DCD Group, Dubai Bank and Jahangir Siddiqui & Co. Ltd. A short introduction of all companies is given below.

DCD Group;
The DCD Group's core business activities are concentrated in the Real Estate and Banking sectors. The Real Estate division of the DCD Group concentrates on enhancing and delivering long-term gains for the Group and its Partners internationally. The Group has built its trackrecord primarily in the UK and USA, then spread to the Middle East and a select number of Far East and African destinations. Over the past three decades, the Group's real estate investments have produced a consistent, attractive IRR. The Group takes a proactive hands-on Asset Management role and is responsible as a managing partner for all or a portion of the equity required in any given transaction. As of June 2007, the total value of properties owned and/or managed by the DCD Group, was in excess of US $3.0 Billion. The DCD Group's interests in the Banking sector comprise of various niche holdings internationally, including a stake in Dallah Albaraka Bank Limited in South Africa which was formed in 1989 . More recently, the Group played a pioneering role with QIIB (Qatar International Islamic Bank) in the formation of the Islamic Bank of Britain PLC (IBB) and retains its shareholding in the Bank. DCD also remains a founding shareholder in the European Islamic Investment Bank PLC (EIIB), which raised approximately 200 million pound, pre and post listing on the LSE.In 2007; the Group was founding investors in The Islamic Bank of Asia in Singapore, with DBS Development Bank of Singapore as the principle promoter. For further details visit www.dcdgroup.com

Dubai Bank;
Dubai Bank PJSC which commenced operations in September 2002, is one of the UAEs most dynamic financial institutions and closely associated with Dubai's plans of establishing itself as the regions financial and trading centre. The Banks focus is to be a leading financial institution that is a flagship for Dubai, the UAE, the GCC and beyond. Dubai Bank is 70% owned by Dubai Banking Group, with the remaining 30% being held by Emaar Properties. Dubai Banking Group was launched in May 2008 under the directive of HH General Sheikh Mohammed bin Rashid Al Maktoum to consolidate the existing Shariah-compliant investments of Dubai Holdings and form a global Islamic investment company. Dubai Banking Group is managed by Dubai Group, the leading diversified financial services company of Dubai Holding. Emaar Properties is the largest real estate developer in the GCC region and have managed large-scale projects in Dubai such as: Dubai Marina, Burj Dubai, Dubai Mall. The Company has a collective presence in over 36 markets spanning the Middle East, North Africa, Pan-Asia, Europe and North America. Dubai Bank has identified Islamic Banking as a promising area. On January 1,2007, the Bank became a Shariah compliant financial institution. The members of Shariah Supervisory Board of Dubai Bank consists of Justice (R) Muhammad Taqi Usmani, Sheikh Nizam Yaquby, Dr Mohamed Elgari and Dr Mohamed Daud Bakar For further details visit www.dubaiBank.ae

Jahangir Siddiqi and Company Limited;

Jahangir Siddiqui & Co. Ltd. ("JSCL") is the holding company for one of the largest and most diversified financial services groups in Pakistan, involved in investment Banking, broker-dealer operations, proprietary trading, insurance, Banking and asset management. The Company was established in 1991 and was the first Pakistani financial services company to boast a Wall Street pedigree due to its previous joint venture with Bear Stearns and Co. It is also the only securities company to be a primary dealer for Government securities in Pakistan and is one of the largest bond trading firms in Pakistan. JSCL is a listed company on the Karachi Stock Exchange. JSCL subsidiaries include JS Global Capital Ltd, JS Bank., and JSInvestment Ltd. JSCL also has holdings in the sugar, sugar derivatives, specialty textile, specialty steels and insurance sectors through significant minority holding in leading companies in these sectors. These strategic investments and associated companies include, EFU General Insurance, EFU Life Assurance, Allianz EFU Heath Insurance, Azgard Nine and Al Abbas Sugar Mills amongst others. For further details visit www.js.com

Shareholding Founding Sponsors Dubai Bank PJSC Jahangir Siddiqui & Co. Ltd DCD Group Mr. Hasan A Bilgrami Chief Justice(R) Mahboob Ahmed Total General Public* Grand Total

Rs. (Million) 1,310.53 1,112.56 1,028.48 5.81 1.31 3,459 1,821 5,280

% 24.82 21.07 19.47 0.11 0.02 65.50 34.49 100

BankIslami Pakistan Limited Vision;

The Vision of BankIslami is to be recognized as the leading Authentic Islamic Bank.

Mission;

The Mission of BankIslami is to create value for our stakeholders by offering Authentic, Shariah Compliant and technologically advanced product and services. We differentiate ourselves through:

Authenticity Innovation Understanding our client's needs Commitment to excellence, and

Fast, efficient and seamless delivery of solution. As a growing institution, the foundation for our performance lies on our human capital and BankIslami remains committed to becoming an employer of choice, attracting, nurturing and developing talent in a transparent and performance driven culture.

Core Values;
BankIslami is strongly committed towards its core values of:

Product authenticity Customer focus Meritocracy Integrity Team work Humility Innovatio

Shariah Supervisory Board;

The Shariah Board of BankIslami consists of three renowned and distinguished Shariah scholars namely Justice (R) Mufti Muhammad Taqi Usmani, Prof. Dr. Fazlur Rahman and Mufti Irshad Ahmad Aijaz. Mufti Irshad Ahmad is also the Shariah Adviser of the Bank who works full-time with the management and guides them in issues pertaining to the Shariah. Here is the short introduction of these advisors.

1. Justice (R) Mufti Muhammad Taqi Usmani;

Justice (R) Muhammad Taqi Usmani is the Chairman of Shariah Supervisory Board of the Bank. He is a renowned Islamic Scholar of Pakistan and has held a number of positions in board of prestigious Islamic institutions. Presently, he is the Permanent member of International Islamic Fiqh Academy, Jeddah, Vice President of Darul Ulloom Karachi, Chairman International Shariah Standard Council of Accounting and Auditing Organization of Islamic Financial Institutions (AAOFI), Bahrain; Chairman of Shariah Board Bahrain Monetary Agency (BMA), Bahrain; Chairman of Shariah Board, Abu Dhabi Islamic Bank, UAE; Chairman of Shariah Board, Meezan Bank, Pakistan; Chairman of Shariah Board, Islamic House of Britain plc, UK; Chairman of Shariah Board, HSBC Amanah Finance, Dubai.

2. Prof. Dr. Fazlur Rehman;

Professor Dr. Fazlur Rahman is the member of Shariah Supervisory Board of the Bank. He is a renowned scholar and has over 30 years of teaching experience in various countries of the world including Malaysia and Saudi Arabia. Presently, he is the Director of Islamic Guidance Trust and Shariah Adviser of Atlas Asset Management's Atlas Islamic Fund. He is also a faculty member of Sir Syed University in Karachi. He has contributed several articles on interest, Muslim personal laws, and human rights etc. Moreover, one of his writings, "a study of commercial interest from the point of view of Fiqh and History", is of great repute in literary circles and has been extensively quoted by Federal Shariah Court in its Judgment in 1991 and again in 1999.

3. Mufti Irshad Ahmed Ijaz;

Mufti Irshad Ahmad Aijaz is appointed as the full time Shariah Adviser to the Bank. He comes from a leading family of scholars. His father, Maulana Muhammad Ashfaque Ahmad, is better known for translating in English the famous Tafseer e Usmani.He graduated from Jamia Uloom Islamiyyah, Binnori Town, Karachi and he has done his Shadat-ul-Aalamia (Masters in Arabic and Islamic Studies) from there as well. Afterwards, he completed his Takhassus fi al-Iftaa (Specialization in Islamic Jurisprudence and Fatwa) from Jamia Darul Uloom, Karachi .Mufti Irshad Ahmad is well versed in Islamic economics. Mufti Irshad has passed an Islamic economics course Contemporary Business and Banking and its critical evaluation in the light of Shariah from the Centre for Islamic Economics, Jamia Darul Uloom, Karachi.

Products and Services

1. Consumer Banking
Muskun Home Financing;
The MUSKUN Home financing facility is based on the principle of Diminishing Musharakah and Ijarah. The Diminishing Musharakah transaction is based on Shirkat-ul-Milk where you and the Bank participate in ownership of a property. The share of the bank is then leased to you on the basis of Ijarah and is divided into a number of units. It is then agreed that you will buy the units of the bank periodically, thereby increasing your own share till all the units of the Bank are purchased by you which will make you the sole owner of the property. Till that time, you pay the Bank rent for its units leased to you. The rent keeps on decreasing as your ownership in the property increases and that of the Bank decreases. The following options is available for the customer in home Muskun Financing. Home Purchase Home Construction Home Renovation Home Replacement

Islami Auto Ijara;

BankIslami's Auto Ijarah facility is based on the concept of Ijarah. It is a Shariah compliant alternative to Conventional leasing where Bank acts as a Lessor and you act as a Lessee. The Bank requires you to pay a monthly rent for the use of the Vehicle. In this while, the ownership of the vehicle remains with the Bank, only the rights of use is transferred to you. At the end of the Ijarah Agreement, you will be given a choice whether to return the vehicle to the Bank and receive back the security deposit paid by you at the beginning* or to purchase it at a price as low as the security deposit.

2. Retail Banking;
Islami Current Account;
With our Islami Current Account, you can have complete peace of mind that your funds are safe and utilized in Halal avenues only. Islami Current Account is ideal for customers who have frequent transaction needs and require unlimited access to their account to meet their personal or business expenses. Also, you have access to our entire online network of 102 Branches in 49 Cities for convenience of instant and secure intercity transactions. So enjoy full control over your funds in a Shariah compliant manner. The Islami Current Account offers you the following Key salient features:

o o

A minimum balance of Rs. 1,000/- only to open the account Joint Account facility up to four joint account holders

o o o o o o o o o o o o

Access to the entire online branch network 102 Branches in 49 Cities Free unlimited online intercity transactions Free 1 Card, BankIslami's ATM & Debit card Access to all ATMs linked to MNET and 1 Link throughout Pakistan InterBank Funds transfer facility through ATM Facility of making instant payments at Orix terminals for grocery, fuel ,dining and other purchases Free Internet Banking service Round the clock phone Banking through 111-ISLAMI (475-264) or 111-BIP (247)-111 Personalized service from Customer Relationship Officers Free Account statement facility Hold mail and Stop payment facility Safe deposit lockers (subject to availability)

Islami Foreign Currency Account;

BankIslami Islami Foreign Currency account is ideal for businesses and individuals who would like to diversify their investment in different currencies to ensure security against currency fluctuations or want to keep foreign currency account to meet their business needs. Also, you can have easy access to foreign currency with no hassles of foreign exchange conversion when you have to travel abroad or remit funds abroad to meet education, leisure or business needs. Key Features: o o o o o o o o o Safe Deposit Lockers Hold Mail & Stop payment facility Available in USD, GBP & EURO A minimum balance of USD 100/-or equivalent in GBP or EURO to open the account Joint Account facility up to four joint account holders Free Account statement facility Free Internet Banking service Round the clock phone Banking through 111-ISLAMI (475-264) or 111-BIP (247)-111 Personalized service from Customer Relationship Officers

Islami Bachat Account;

Our Islami Bachat account is a bundle of benefits. It helps you keep up with your tradition of savings with the convenience and safety of a professional and understanding bank. Also, you earn highly attractive profits on your savings with the flexibility of making as many transactions on your account as you want. Islami Bachat Account is ideal for customers who need to draw money for monthly expenses but would also like to earn on your hard earned savings. Corporate Employers can also avail this account to provide convenience, flexibility and halal profits to their employees by opening their salary accounts with us. The Islamic Bachat Account offers you the following key salient features:

o o o o o o o o o o o o o o o o o

Monthly profit/loss payment on daily product basis Differential and specific pool allocation possible for large deposit holders Profit announcement at the end of every month A minimum balance of Rs. 5,000/- only to open the account Joint Account facility up to four joint account holders Access to the entire on line network of 102 Branches in 49 Cities Unlimited over the counter deposits and withdrawals, free of charge No restrictions on intercity transactions Free 1 Card, BankIslami's ATM & Debit card Access to all ATMS linked to MNET and 1 Link throughout Pakistan Facility of making instant payments at Orix terminals for grocery, fuel ,dining and other purchases Free Internet Banking service Round the clock phone Banking through 111-ISLAMI (475-264) or 111-BIP(247)-111 Personalized service from Customer Relationship Officers Free Account Statement facility Hold mail and Stop payment facility Safe deposit lockers (subject to availability)

Islami Mahana Munafa Account;

Long term investments yield high returns but delayed profit payment. With our Islami Mahana Munafa Account you don't compromise on any. Now you can enjoy the freedom of halal monthly gains for a prosperous present while building your wealth for a secure future. Also, Islami Mahana Munafa Account will provide you with security, convenience and flexibility of investment tenure to suit your needs. o Free Internet Banking Service

o o o o o o

Hold Mail & Stop payment facility Safe Deposit Lockers 100% interest free Available in Pak Rupees Tenure of investment are 1, 2, 3, 5 & 10 years Minimum amount of investment is Rs. 10,000/- only

Islami Amdani Certificate;

Why take interest when you can earn Halal profit on your investment. With Islami Amadni Certificate your hard earned investment works harder to yield high expected profits so you can build your wealth for a prosperous future. You get the best of both worlds in a safe, secure and flexible package to perfectly meet your needs. If you are a salaried individual, a businessperson or a corporate entity with some long term investment funds to spare, our Islami Amadni certificate is an ideal solution for you. With our Islami Amadni Certificate, the higher your investment the higher will be your return and that too in a Shariah compliant manner. Also, you have the flexibility to choose amongst various investment tenures to suit your personal or business needs. Islami Amadni Certificate offers you the following key salient features:

o o o o o o o

Available in Pak Rupees Investment can be done for 1, 3, 6, 12, 24, 36 or 60 months Minimum amount of investment is Rs. 10,000/- only Payment of profit/loss and amount of investment on the maturity date Quarterly profit payment for investment of 12 months and above Differential and specific pool allocation possible for large deposit holders Profit announcement at the end of every month

3. Corporate Banking;
You are the major drivers of our economy and we are glad to be at your service. All of your financial needs are within the reach of our highly qualified professionals who are fully capable and committed to understand your business and provide timely and effective financial services on an on going basis. We offer the following products and services to help you achieve your business objectives: o Account Services

o o o o o o

Trade Services Working Capital Finance Project Finance Musharakah Finance Mudarabah Finance Ijarah

4. Value Added Services;

Online Banking;
BankIslami's has a wide network of all of which provide Online Banking services. Online Banking means that our entire are connected with each other so that you can instantly access your account and make transactions in any BankIslami Branch. The following are the key benefits that you will get out of using our online branch network:

o o o o

Cash Deposit for immediate credit to a remote branch. Remote Cheque Encashment from any Online branch. Instant Funds Transfer between any 2 Online branches. Balance Enquiry and Statement of Account from any Online branch.

Inter Bank Fund Transfer;

Do you want to provide ease and convenience to your friends, family, colleagues and business associates? With our Interbank funds transfer (IBFT) facility you can easily transfer funds in their accounts via your ATM. Now, when dealing with you they can ensure hassle free funds transfer in their accounts. No nuisance of waiting for Cheque clearance or going to the branch to deposit Cash or Cheque. IBFT facility enables you to send and receive funds Online from and to any Account holder of 1Link IBFT participating member Banks. Following are the key benefits that you will get out of using our IBFT facility: o o o o o Convenience Easy to use Instant Transfer i.e. Online Secure 7x24 Facility- Round the Clock

IBFT totally eliminates the use of cheques and the transactions can be processed Online

Internet Banking;
Now you can access your account information and view your transactions history at home or office on your personal computer/Laptop. BankIslami Internet Banking provides you the facility to access and manage your accounts and transactions securely via Internet 24 hours a day, 7 days a week. BankIslami Internet Banking provides you the following key features:\ o o o o o o o o o Access to your Account mini/full statement Funds transfer from one BankIslami account to another Access to transaction history. Transaction enquiry by Cheque No., transaction amount or date. Complaint registration. Request feature for updating contact information. Activity log to track your transactional activities performed on Internet Banking Personalization of Internet Banking Term Deposit enquiry.

ATM/ Debit Card;

One Card is a Shariah compliant ATM/Debit card, all in one, which acts as a complete replacement for cash. Now you have the freedom to access your Bank account 24 hours a day to make instant and cashless payments at a multitude of shops, outlets and restaurants in addition to its use on our ATM network. One Card - Your ATM Card: You can withdraw cash anytime and anywhere from around 2,500 ATMs countrywide linked to both the MNet and 1-Link switches. One Card - Your Debit Card: You can buy grocery, fill fuel, dine-out and make purchases at over 3,600 retail outlets linked to the Orix Network countrywide.

Biomatric ATM;
Enjoy secure and safe ATM transactions with BankIslamis Biometric ATM based on BankIslamis One Card, which provides maximum security since it uses the most authentic way to verify your identity. How?

Apart from a pin-code, you can also use your finger or thumb impression for identification purposes. After all, your fingerprints are yours and they cannot be copied. Amazing! Isn't it? Built with the state-of-the-art technology, these ATMs are the first of its kind in Pakistan.

24/7 Phone Banking;

We are just a call away!!!. We are there for you 24 hours a day, 7 days a week. We don't even take breaks on Holidays and Sundays. If you need any information on any of our Products & Services, If you need to lodge a complaint or if you just need to give feedback on any of our Products or Services, just dial 111ISLAMI (475-264). We promise you will get the same level of personalized service and attention that you would expect from our branches. You may choose to speak to us at anytime, just dial 111-ISLAMI (475-264).

E-Statement;
eStatement is a facility that not only helps you in viewing their statements whenever and wherever required but also brings an end to filing the Statements and keeping a paper stack. It is a convenience that offers you ease of use along with a worldwide access to your banking transactions. You can register by just 5 steps. o o o o o Call 111 ISLAMI (111-475-264) Speak to a Phone Banking Officer Request for eStatement Activation Specify the Account Specify the Statement Frequency

Available Statement Frequencies o o o o Daily Weekly Monthly Semi Annually

Self Service Phone Banking;

BankIslami offers Banking at your finger tips. Forget about rushing off to the Bank during office hours or waiting in queues - switch to Banking that's quick, secure and so very convenient. BankIslami Self Service facility provides you the convenience and ease of making transactions or getting your account details by just making a call to 111-Islami (475-264). You can avail the following Phone Banking self service facilities by following a series of simple menu choices. o o Balance Inquiry Transaction details Pak Rupee Fund transfer

Lockers;
Let us make this world safer and secure for you and your family. Our Safe Deposit Locker facility enables you to store your valuables in strong heat resistant steel lockers with 24 hour security. Be it jewellery, passports, share certificates or title deeds, you can rest assured that your valuables are not prone to loss, fire or theft. You can also nominate/authorize your dear and loved ones to operate the Locker. Now you can live a carefree & stress free life while we take care of your valuables while retaining your privacy. Following are the key benefits that you will get out of using safe deposit locker facility o Absolute privacy to operate your locker in a comfortable, centrally air-conditioned environment. Protection against weather conditions & power failures with smoke-sensor's, backed by fire fighting equipment and 24 hour manned security. A Locker custodian to offer friendly and personalized assistance. Maximum of four (4) deposit operators per Locker. Safety of your valuables from loss, fire and theft. Unlimited free visits to your Locker. Availability of different Locker sizes (Small, Medium and Large) to suit and accommodate your needs. Takaful coverage of up to Rs. 25,000 for medium Lockers and Rs. 100,000 for large Lockers.

o o o o o

o o

Locker Rent payable annually and in advance (as per schedule of charges). Key Deposit payable in advance as a condition for Locker facility.

Corporate Information;
Board of Directors
Chief Justice (Retd.) Mahboob Ahmed.. Chairman Mr. Ahmed Goolam Mahomed RandereeDirector Mr. Ahmed Mohammed EI ShallDirector Mr. Ali Raza SiddiquiDirector Mr. Hasan A. Bilgrami Chief Executive OfficerPresident & CEO Mr. Mohamed Amiri*.Director Mr. Shabir Ahmed Randeree..Director

Audit Committee
Mr. Ahmed Mohammed EI Shall Chairman Mr. Ali Raza Siddiqui Member

Mr. Shabir Ahmed Randeree.. Member

Executive Committee
Chief Justice (Retd.) Mahboob Ahmed.. Chairman Mr. Ahmed Goolam Mahomed Randeree Member Mr. Ahmed Mohammed EI Shall. Member Mr. Hasan A. Bilgrami. Member

Human Resource & Compensation Committee

Mr. Ali Raza Siddiqui Chairman Mr. Ahmed Goolam Mahomed Randeree Member Mr. Ahmed Mohammed EI Shall Member Mr. Hasan A. Bilgrami Member

Company Secretary
Mr. Syed Shah Sajid.. Hussain

Auditors
Ford Rhodes Sidat Hyder & Co. Chartered Accountants

Legal Adviser
Haidermota & Co. Barrister at Law

Management;
Mr. Adnan Hamid Ali Head, Administration & General Services Mr. Arsalan Vohra .Head, Risk Management Mr. Asad Alim Head, Information Systems Mr. Khawaja Ehrar ul Hassan .Head, Compliance Mr. Faisal Shaikh ..Head, Product Development Mr. Farooq Anwar .Head, Operations Mr. Hasan A. Bilgrami ..Chief Executive Officer Mr. Muhammad Furqan Head, Credit Administration

Mr. Muhammad Imran ..Head, Consumer & Retail Banking Mr. Muhammad Shoaib Khan ..Head, Treasury & Financial Institutions Mr. Rehan Shuja Zaidi ..Head, Internal Audit Mr. Shamshad Ahmed .Head, Trade Finance Ms. Sheba Matin Khan ..Head, Human Resources Mr. Syed Akhtar Ausaf ..Head, Credit Mr. Syed Mujtaba H. Kazmi .Head, Corporate Finance Mr. Syed Shah Sajid Hussain ..Head, Finance

SWOT Analysis
Internal Analysis; Strengths;
1. BankIslami has largest network of branches, spread all over the country. 2. Its is the bank which caters the needs of people from all walk of life, because of its people friendly policies. 3. The sponsors of BankIslami are very strong. 4. Bankislami uses latest technology for the facilitation of customer. 5. The centralize organizational structure give a quick response to the customer.

Weaknesses;
1. Numbers of the trained staff members is very low. 2. There is no long history.

3. Lankness of authority because of too much centralization. 4. The administrative expenses are very high.

External Analysis; Opportunities;

BankIslami should use more publicity tactics through different media, to reach up to the masses. BankIslami should use paperless technology. BankIslami should increase its competency in the market through thoughtful and well executed policies. BankIslami should conduct more training & development programs for its staff, in order to complete the services of other Islamic banks.

Threats;
1. All other commercial, especially Islamic banks are the threat to BankIslami.

2. Lesss number of well trained staff is a threat because Bankislami could loose its customer base if the services are not upto the mark.

Recommendations;
My recommendations to BankIslami are the following, Bankislami should improve its services through better customer oriented policies. BankIslami should train and develop its employees through conducting seminars, workshops and different activities that could polish the skills & enhance the knowledge of its employees. Bankislami should use specialized accounting and software in order to make the working convenient and to increase the overall efficiency. BankIslami has to utilize its large network of branches through gaining more customers, and it could only be done by implementing new, more attractive, and customer oriented policies. BankIslami should hire young, energetic and well trained employees to put further dynamism its future.

References;
www.bankislami.com.pk www.dcdgroup.com www.dubaiBank.ae www.js.com www.google.com