In The Uncertain Age, Opinions

Are Widely Divided.

Is Zero Defect Enough?

Nothing Wrong Did Not Mean
Anything Right
Maximize Value Understand Needs
Design +Q in
Minimize Defects Understand Causes
Analyze -Q out
1

Do We Need an Audit?

There is no such thing as a bad result in

Audit......

.....an apparently bad result is a good result

as it reveals potential for improvement!
2

Your attitude, not your aptitude, will

determine your altitude.

Different angles viewpoint, get

different cognition

The people who only live in the world which they

understood
With what kind of understanding, decide what
kind of eyesight.
With what kind of eyesight, decide what kind of
the world that we see.
The world that you see, it just the world that you
realized!

The Pattern of Business, it is decided by

Leaders Change Management.

How good we are?

Where we are?
3

The Certification Bodies

IPC

ACB

TV

BSI

IRCA

CCAA

BSI

British Standards Institution

ACB

Accreditation Certification Board (CSQ/Taiwan)

IPC

International Personnel Certification Association

IRCA

International Register of Certificated Auditors

TAF

Taiwan Accreditation Foundation

TV

TV Rheinland Group

,ISO 19011 (CNS 14809) 3.1

:,
,,
;3.2
:
3.3


,
:
1. , ,

2. ,,
3. ISO 3rd party,.
4. ,,

SQM

(On Job Training),

,,,
, ,


ISO 190113.10 :
,

,,,

,,
,
,
,,
,

How to get the Auditors?

The qualification of auditors
Creativity+ Knowledge
Audit Techniques
Quality Characteristics

The Myth
Creativity+ Knowledge
Creativity: Easier said than done (?)
Logical and lateral thinking.
Assumption and Test VS Disciplines
Knowledge: You do it, you learned. (?)
Knowledge shall be the experience can be
explained by evidence and theoretical
research/patent.
Verification and Validation.
9

Audit Techniques:

Check The Effectiveness and Efficiency

Think right first.
Do the right things. (, )
Do the things right. (, )
Auditor Checklist

Please show me the evidences

Records, WI/SOP/SIP, controlled documents
with date/version control/management
Random sampling
Find the common language VS Bias/
Variation
10

()

52

40

24

20

15

15

ISO 19011

11


,,ACB

::
ISO 9000, QC 7 tools, , , SPC,
FMEA, ,
,EQ
,

12

, why?

ACB
ISO 9000, 19011

20
ACB

,,
,

13

TTA NT$18,375 /,
20. (,
)
SGS TAIWAN LIMITED, NT$25,000()
NT21,000
,NT$20,000(
)
CSQ 290,000/22, 13,182 / (
, : 23,000/, 22,000/)
,

14

PC PC
QA- QA
MFG-MFG
PCH-PCH
RD-RD
ENG-ENG

Purpose:
1. Build up the Audit
Capability of internal audit.
2. CAR
3. Lessons Learnt
4. Discovery the best practice
5. Form the KM system
6. Continuous improvement

Site A

Site C
Site B

15

,,

IPC (International Personnel
Certification Association) , CSQ
, TV(),BSI,IRCA
,TAF () IPC.

16

5.0

Please focus on the

Quality Characteristics
"It is not enough to teach a man a specialty. Through it he
may become a kind of useful machine but not a harmoniously
developed personality. It is essential that the student acquire
an understanding of and a lively feeling for values. He must
acquire a vivid sense of the beautiful and of the morally good.
Otherwise he - with his specialized knowledge - more closely
resembles a well-trained dog than a harmoniously developed
person. He must learn to understand the motives of human
beings, their illusions, and their sufferings in order to acquire
a proper relationship to individual fellow-men and to the
community. (Albert Einstein)
,
,
, . ()
17

The Auditor Characteristics

Storyteller in the open meeting

Be honest
Be objective
Listener but not a gossiper judge
Show the bravery of moral
Get the respect of auditees, the
questionnaire of customer satisfaction for
personnel improvement.
18


Continue the auditors training
Execute the Same function but different
locations Audit
Build up the professional audit team in
organization.
Audit Certification

19


CCAA
,

BSI

British Standards Institution

CSQ

Chinese Society For Quality

IPC

International Personnel Certification

Association

IRCA

International Register of Certificated

Auditors

TAF

Taiwan Accreditation Foundation

TV

TV Rheinland Group

20

The End

21

Q&A