Roger Chapanis, CSM, CPC

Sammamish, WA 98075 http://www.linkedin.com/in/rogerchapanis

(425) 557-5387
rchapanis.jobs@gmail.com

SENIOR TECHNICAL WRITER

What sets me apart from other writers is that I constantly look for ways to reduce errors and streamline productionsaving time, conserving resources, and maximizing output.

Accomplishments (summary)
Improved efficiency Demonstrated initiative Produced on time Delivered on budget

Unique Skills
Identifying unspoken needs Communicating compassionately Building rapport Using Agile methodologies (Certified Scrum Master (CSM) Proposing creative solutions to meet needs Reducing pain with empathy Cultivating relationships Resolving conflicts Applying 25 years of experience

Technology Used
Microsoft
Exchange Office (2010 and earlier) SharePoint SQL Server

Other
Adobe Creative Suite Master Collection Adobe Technical Communication Suite Agile (SCRUM) Software Development Life Cycle (SDLC)

Deliverables Produced
Guides (User; Operator; Programmer), Online help, Manuals (Installation; Configuration), Policies, Procedures, Proposals, Quick reference cards, Readme files, Release notes, References (SDKs; functional specifications), Statements of work, and White papers.

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EXPERIENCE
Technical Writer

1987present 2012 -- present

Danya Institute
Work in Progress Writing and editing articles for a health care newsletter Tools Used: Mirosoft Office 2010

Wasser Studios
Accomplishments

2006 2009

Developed training materials for an EPIC-based information system used by a local hospital. These materials probably removed 50% of the training burden from Subject Matter Experts (SMEs). On my own initiative, wrote a manual that described how to customize and use all documentation tools. This manual helped to eliminate about 25% of our production errors. Created a SharePoint site, which allowed me to share information quickly and easily. Participated in the development of a guide for editorsimproving the consistency of editing by about 30% Tools Used: Adobe FrameMaker 6.0, Microsoft Visual SourceSafe

SolutionsIQ
Accomplishments

2004 -- 2006

Participated in an agile development project that employed SCRUM. Compared to the traditional waterfall approach, the agile approach helped to shorten the project life cycle by 30% Revised technical documents such as workflows and functional specificationsimproving their clarity and consistency by as much as 50%. Created a variety of documents, such as letters, flowcharts, and procedures. These served as guides for othersimproving the consistency of such documents by as much as 70%. Tools Used: Microsoft Office, Microsoft Visio 2000

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Mercury Interactive
Accomplishments

2003-2004

Updated a users guide and installation manual for OptiBench, software for optimizing the performance and reliability of J2EE applications. Completed the project on time and under budget. Tools Used: Adobe FrameMaker 6.0, Jasc Paint Shop Pro 6.0, Bugzilla (a bug-tracking database), CMS (a document-archiving database)

Leszynski Group
Accomplishments

2002 -- 2002

Created a users guide and technical reference for an environmental management system used by an automobile manufacturing companyhelping to reduce errors on the shop floor. On my own initiative, improved the usability of HTML help for a tablet PC by converting a feature-based design to a task-oriented designimproving usability by 50%. Tools Used: Microsoft Word, HTML Help Workshop, Help Image Editor, and Visual SourceSafe

Transalliance
Accomplishments

2000 -- 2000

Created a users guide and technical reference supporting a software system called Downtime, which helped to track problems in a network of Automatic Teller Machines (ATMs). Before accepting this job, I proposed a revised schedule for completing it. This schedule was longer than the one initially proposed by the manager. However, the manager accepted the proposal, and the project was completed precisely according to that schedulepromoting accuracy and completeness. Tools Used: Microsoft Word and Help Image Editor

Netstock Direct Corporation

Accomplishments

2000 -- 2000

Prepared documentation supporting a patent application that exceeded all expectations. Wrote a guide for the Quality Assurance group describing how to deploy an email outsourcing system. This guide helped to reduce errors in the installation and operation of the system. Tools Used: Microsoft Word and Visual SourceSafe

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Microsoft Corporation
Accomplishments

1991 -- 1997

Created and updated online help topics for Microsoft Visual Test and Visual Studio 97. The help topics for Visual Studio 97 included overviews, answers to frequently asked questions, procedures for creating VBScript macros and Visual Studio add-ins, and reference material covering objects, methods, properties, and events that supported in the Visual Studio object model. Wrote help topics describing how to create and use files based on the InfoTech Storage System (ITSS) Application Programming Interface. Created and updated online help topics for Microsoft Visual FoxPro version 3.0, updated the Microsoft Visual FoxPro Developer's Guide, and updated the Microsoft Visual FoxPro User's Guide. Added material to the Microsoft Electronic Forms Designer Developer's Guide, which described how to create electronic forms for Microsoft Mail for Windows. Participated in creating the award winning Help system for Microsoft Access version 2.0. Updated the Microsoft SQL Server Database Developer's Companion. Wrote a chapter about Windows programming for the Microsoft COBOL v4.5 Advanced Topics & Utilities Manual, and revised the Microsoft COBOL v4.5 Installation Guide. Tools Used: Microsoft Word, Microsoft Help Image Editor, Microsoft Project, and Windows Help Compiler

The Boeing Company and Cimage Corporation

Accomplishments

1989 -- 1990

Created a programmer's reference describing the API used by a software system called GeoRec. GeoRec served as a front end for CATIA, a Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) system used by the Boeing Company. Using GeoRec, technicians could scan mechanical drawings into a computer and then manipulate them using CATIA. On my own initiative, proposed and created a Programmers Guide that explained how to use the API and an Operators manual that described how to scan the drawings. Tools Used: Ventura Publisher

Puget Sound Energy (formerly Puget Power

1987 1987

Revised a data processing standards and procedures manual for the Management Information Systems (MIS) department--dramatically reducing errors in the execution of standards and procedures.

ESCA Corporation

1986 1987

Wrote a programmer's guide and revised a user's guide for an engineering environment called Habitat, which customers used to monitor and control power flowing through electric power grids. On my own initiative, automated work processes by writing macros using the scripting language built into the Extensible VAX editor.

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