210 West Grant Street #410 Minneapolis, MN 55403

D. Ann Douglas

(612) 221-3737 adouglas@usfamily.net

SUMMARY

Experienced Business Professional with strong communication skills, solid organizational abilities, and participative management style. Works effectively with people across all levels of an organization.

EXPERIENCE

Operations Coordinator CRONSTROMS HEATING & AIR CONDITIONING, INC.

1998 to 2011 Minneapolis, MN

Coordinated personnel, training, tools, policies and procedures to produce

$500,000 - $600,000 revenue annually. Recruited, hired, trained and coached employees. Handled personnel terminations in accordance with the Policy and Procedure Manual. Purchased HVAC equipment and tools, including newly introduced instruments to keep technicians abreast of changes in the industry. Achieved a 23% reduction in labor/materials costs in 4 years using employee coaching to increase revenues and decrease the costs of doing business. Purchased new company vehicles, sold used ones and scheduled vehicle maintenance ensuring vehicles were operational, safe and attractive. Functioned as the company Safety Officer reducing Workers Compensation costs with training, use of safety equipment and accommodations to return people to work with light duty assignments. Resolved customer challenges and/or inquiries quickly, increasing customer satisfaction and significantly decreasing complaints to the corporate office, the Better Business Bureau and Angies List.

Office Manager CHANGE MASTERS, INCORPORATED

1996 to 1998 Minnetonka, MN

Managed all office operations and administrative functions for 4 executives, including scheduling, correspondence and special projects. Set up and maintained computerized scheduling system, company database and accounts payable. Planned, organized and coordinated business relocation to minimize the impact on day-to-day operations.

D. Ann Douglas
(612) 221-3737 page 2

SKILLS

Extensive company-sponsored and on-the-job training in: accounts payable (Peachtree) accounts receivable (Peachtree) computerized scheduling systems (Successware) database maintenance demography ISO 9001 auditing logistics payroll presentations (Powerpoint Publisher) procurement project management (Harvard Project Manager) recruitment report preparation safety spreadsheets (Excel) supervision tax reports training travel arrangements

EDUCATION

CARDINAL STRITCH UNIVERSITY Minneapolis, MN Bachelor of Science Management, summa cum laude Certificate in Human Resource Management