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  • Tpad Business - Benefits of Call Recording For Your Business

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    steven_johns_4
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    Tpad Business: Benefits of Call Recording for Your Business In order to assist in reducing the incidence of market abuse in the UK markets and also increase market confidence and protect consumers the FSA have brought in regulations for compliance with call recording. Calls must be kept for a minimum of 3 years from the date of creation and kept in such away they at easily accessed for future reference. Tpad On Demand Call Recording On demand call recording, unlike other kinds of call recording, focuses on recording outbound call only. This gives your business a simple way of analysing and observing how your calling agents handle their outbound calls. You can identify strengths and weaknesses of the agents. On demand call recording records and stores the data from outbound calls only. This has different benefits to the other types of call recording, but which one you choose depends on your business and requirements. If you chose to go with hardware call recording we will always provide call recording devices when you buy the product. This can be built into your computer or phone system so none of your hardware has to change unless you would like to purchase a new phone system where call recording is already on it. Tpad also offers security services to businesses when using call recording. If someone leaves a voicemail unattended or if someone provides private information over the phone, the raw data is easy to access by anyone, which is not good for confidentiality purposes, so encryption can protect your customers and your business. You can start the recording easily at the touch of a button whenever you like with ad hoc call recording, or you can have bulk call recording on all the time. Either way, you get to choose whether you would prefer a network or hardware system too, so it links in with all the other kinds of call recording. With it being so easy, you do not need extra staff for this system. You can choose whoever you want to record and when. If there is one person who you feel needs some observation, whether it is checking up on a calling agent you are unsure about, or you need to provide evidence to or against a customer, you can select and record that call only. The call recording can be set up wherever the calls geographical location might be. Employees who work from home on the phone system can be recorded. And you can also record off site call centres. Anything that is linked to your company or business can be recorded, Not only can you record the calls with Tpad On demand call recording, you are able to listen in on the call too. This might be very useful to some businesses but not to others. Examples are police observation methods, training purposes for new employees and businesses with suspicions about some of their call workers. The system that Tpad will provide is very easy to use. It is not like the old style systems where you would have to buy new hardware every so often to keep it up to date, it can now be started and stopped using the IP based telephone system with one button on your computer or phones system. When you have a number of calls saved, it is really easy to access your recorded calls and listen to them over a secure internet, preferably broadband, connection. The software Tpad provides allows you to view any of the details such as time and date. As another option, you can set up the recording system so that the data automatically gets saved into a folder of your choice on your network or computer system.

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    Tpad Business: Benefits of Call Recording for Your Business In order to assist in reducing the incidence of market abuse in the UK markets and also increase market confidence and protect consumers the FSA have brought in regulations for compliance with call recording. Calls must be kept for a minimum of 3 years from the date of creation and kept in such away they at easily accessed for future reference. Tpad On Demand Call Recording On demand call recording, unlike other kinds of call recording, focuses on recording outbound call only. This gives your business a simple way of analysing and observing how your calling agents handle their outbound calls. You can identify strengths and weaknesses of the agents. On demand call recording records and stores the data from outbound calls only. This has different benefits to the other types of call recording, but which one you choose depends on your business and requirements. If you chose to go with hardware call recording we will always provide call recording devices when you buy the product. This can be built into your computer or phone system so none of your hardware has to change unless you would like to purchase a new phone system where call recording is already on it. Tpad also offers security services to businesses when using call recording. If someone leaves a voicemail unattended or if someone provides private information over the phone, the raw data is easy to access by anyone, which is not good for confidentiality purposes, so encryption can protect your customers and your business. You can start the recording easily at the touch of a button whenever you like with ad hoc call recording, or you can have bulk call recording on all the time. Either way, you get to choose whether you would prefer a network or hardware system too, so it links in with all the other kinds of call recording. With it being so easy, you do not need extra staff for this system. You can choose whoever you want to record and when. If there is one person who you feel needs some observation, whether it is checking up on a calling agent you are unsure about, or you need to provide evidence to or against a customer, you can select and record that call only. The call recording can be set up wherever the calls geographical location might be. Employees who work from home on the phone system can be recorded. And you can also record off site call centres. Anything that is linked to your company or business can be recorded, Not only can you record the calls with Tpad On demand call recording, you are able to listen in on the call too. This might be very useful to some businesses but not to others. Examples are police observation methods, training purposes for new employees and businesses with suspicions about some of their call workers. The system that Tpad will provide is very easy to use. It is not like the old style systems where you would have to buy new hardware every so often to keep it up to date, it can now be started and stopped using the IP based telephone system with one button on your computer or phones system. When you have a number of calls saved, it is really easy to access your recorded calls and listen to them over a secure internet, preferably broadband, connection. The software Tpad provides allows you to view any of the details such as time and date. As another option, you can set up the recording system so that the data automatically gets saved into a folder of your choice on your network or computer system.

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    26 visualizações2 páginas

    Tpad Business - Benefits of Call Recording For Your Business

    Enviado por

    steven_johns_4
    Tpad Business: Benefits of Call Recording for Your Business In order to assist in reducing the incidence of market abuse in the UK markets and also increase market confidence and protect consumers the FSA have brought in regulations for compliance with call recording. Calls must be kept for a minimum of 3 years from the date of creation and kept in such away they at easily accessed for future reference. Tpad On Demand Call Recording On demand call recording, unlike other kinds of call recording, focuses on recording outbound call only. This gives your business a simple way of analysing and observing how your calling agents handle their outbound calls. You can identify strengths and weaknesses of the agents. On demand call recording records and stores the data from outbound calls only. This has different benefits to the other types of call recording, but which one you choose depends on your business and requirements. If you chose to go with hardware call recording we will always provide call recording devices when you buy the product. This can be built into your computer or phone system so none of your hardware has to change unless you would like to purchase a new phone system where call recording is already on it. Tpad also offers security services to businesses when using call recording. If someone leaves a voicemail unattended or if someone provides private information over the phone, the raw data is easy to access by anyone, which is not good for confidentiality purposes, so encryption can protect your customers and your business. You can start the recording easily at the touch of a button whenever you like with ad hoc call recording, or you can have bulk call recording on all the time. Either way, you get to choose whether you would prefer a network or hardware system too, so it links in with all the other kinds of call recording. With it being so easy, you do not need extra staff for this system. You can choose whoever you want to record and when. If there is one person who you feel needs some observation, whether it is checking up on a calling agent you are unsure about, or you need to provide evidence to or against a customer, you can select and record that call only. The call recording can be set up wherever the calls geographical location might be. Employees who work from home on the phone system can be recorded. And you can also record off site call centres. Anything that is linked to your company or business can be recorded, Not only can you record the calls with Tpad On demand call recording, you are able to listen in on the call too. This might be very useful to some businesses but not to others. Examples are police observation methods, training purposes for new employees and businesses with suspicions about some of their call workers. The system that Tpad will provide is very easy to use. It is not like the old style systems where you would have to buy new hardware every so often to keep it up to date, it can now be started and stopped using the IP based telephone system with one button on your computer or phones system. When you have a number of calls saved, it is really easy to access your recorded calls and listen to them over a secure internet, preferably broadband, connection. The software Tpad provides allows you to view any of the details such as time and date. As another option, you can set up the recording system so that the data automatically gets saved into a folder of your choice on your network or computer system.

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    Compliance

    There has been a recent increase in the requirement to record calls in the financial services sector. Companies providing financial services must be able to record calls and keep a permanent and traceable record of a phone based transaction. Tpad Call Recording is able to support this requirement using a smart solution, where the call recording complies with data protection legislation (PCI and FSA compliance).

    Archiving
    Tpad Call Recording enables calls to be archived to DVD media, or LAN servers for real time playback. Calls can be automatically deleted from network storage at the end of a predetermined period.

    The Global Phone Network


    Call Recording

    SEARCH CALL SUMMARY


    Agent Name Call Type Phone No. Call Date
    Andrew Gordon All Calls 0996658745
    From To

    Tpad PBX

    2012-02-06 00.00.00

    2012-02-09 00.00.00

    Range

    Search

    Clear

    Call Summary
    Call date
    2012-02-08 17:34:17 All Calls 2012-02-08 17:34:10 2012-02-08 17:26:30 2012-02-08 17:34:10 2012-02-08 17:01:20 2012-02-08 16:11:32 2012-02-08 16:10:33

    Show

    25

    enteries

    Export PDF

    Export CSV

    Print Page

    Channel
    Billing 0234567891 <0234567891> Billing 0759863215 <0759863215> Sales 0365478952 <0365478952> Sales 0845921468 <0845921468> BB Setup 0265478955 <0265478955> BB Setup 0223688499 <0223688499>

    Agent Name
    Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon

    Telephone #
    0234567891 0759863215 0845697245 0365478952 0845921468 0265478955 0223688499

    Dst Name
    Andrew Gordon Andrew Gordon UK national Crewe Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon

    Ring Group
    1406 503 1406 503 1406 504

    Call Type
    Inbound Inbound Outbound Inbound Inbound Inbound Inbound

    Duration
    00:00:00 00:31:13 00:02:38 00:00:00 00:24:58 00:00:00 00:04:43

    Recording

    The system quickly lists all calls that meet the criteria.

    W: www.tpad.com T: +44 (0) 845 122 1746 F: +44 (0) 845 122 1747

    Tpad_call_recording.indd 1

    2/27/2012 6:09:39 PM

    Tpad Call Recording Solutions


    The Tpad call recording solution has been developed to assist organisations in meeting the ever increasing requirements for UK companies to record business phone calls. Whether the requirement is for compliance, training, dispute resolution, or the need to record calls for call management analysis, the facility to be able to retrieve calls and attach them to data systems, has never been more relevant than it is in todays fast moving digital arena.

    Benefits of Call Recording


    The benefits of a professional call recording solution include:

    Performance Management

    The perfect performance management tool. Listen to your inbound and outbound calls to identify training needs, telesales techniques and levels of customer service.

    Quality Control Sharing Data

    The ability to review calls to ensure that all clients have been dealt with professionally and to companys minimum standards.

    Quickly and efficiently share the details of conference calls and online meetings with your colleagues.

    Demonstrate Compliance

    Many organisations now have a legal obligation to demonstrate effective call recording and compliance is in place and being used.

    Dispute Resolution
    USER LOGIN
    Username Password Login

    Access logged calls quickly and have the ability to email an extract from a call to your client to confirm important contract details or clarify outstanding issues. Choose from a range of three call recording solutions, each designed to meet the varying levels of use, from basic call recording, to feature rich call retrieval and archiving.

    Call Retrieval
    SEARCH CALL SUMMARY

    Log in screen

    Over 20 User Solution Up to 20 User Solution


    Suitable for multi site businesses, who need to record calls across a range of users and locations. Additional features and security parameters. Complete scalability, enabling an organisation to add additional users, locations and sites in a seamless and efficient manner.

    Up to 8 User Solution
    Ideal for demand driven or low volume call recording. Designed for the smaller contact centre or where the requirement is to have the functionality to record calls on request or to set the system in place to permanently record calls from a range of extension numbers. Ideal for any company operating in the financial services sector. Our site based call recording solution offers enhanced functionality, providing instant retrieval, parameter driven reporting and archiving tools.

    Compliant with PCI legislation and unlimited call handling capability.

    Tpad call recording saves calls by using a series of unique call identifier tabs. These tabs are used to easily retrieve calls from the system. The additional information is stored with the file and linked to a master data record. The functionality is also used to hold reportable information like agent ID, inbound caller number, outcome of the call, as well as the date and time of call.

    Agent Name Call Type Phone No. Call Date

    Andrew Gordon All Calls 0996658745


    From To

    2012-02-06 00.00.00

    2012-02-09 00.00.00

    Range

    Search

    Clear

    RECORDING
    Export PDF Export CSV Print Page

    Call Summary
    Call date Channel

    Show

    25

    enteries

    Agent Name
    Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon

    Telephone #
    0234567891 0759863215 0845697245 0365478952 0845921468 0265478955 0223688499

    Dst Name
    Andrew Gordon Andrew Gordon UK national Crewe Andrew Gordon Andrew Gordon Andrew Gordon Andrew Gordon

    Ring Group
    1406 503 1406 503 1406 504

    Call Type
    Inbound Inbound Outbound Inbound Inbound Inbound Inbound

    Duration
    00:00:00 00:31:13 00:02:38 00:00:00 00:24:58 00:00:00 00:04:43

    Recording

    Billing 0234567891 2012-02-08 17:34:17 <0234567891> All Calls Billing 0759863215 2012-02-08 17:34:10 <0759863215> 2012-02-08 17:26:30 2012-02-08 17:34:10 2012-02-08 17:01:20 2012-02-08 16:11:32 2012-02-08 16:10:33 Sales 0365478952 <0365478952> Sales 0845921468 <0845921468> BB Setup 0265478955 <0265478955> BB Setup 0223688499 <0223688499>

    Download

    Close

    This screen will appear when the recording icon is clicked in the list and by selecting the play button

    Tpad_call_recording.indd 2

    2/27/2012 6:09:41 PM

    Call Recording

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