EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

PERSONAL SWOT ANALYSIS STRENGTHS I have a strong will power I am sincere and punctual I have a good habit of imparting knowledge I am a good team player I have good computer skills I am a quick learner WEAKNESS Lacks decision making ability Gets impatient with least participating members Lacks confidence when i host a crowd At times emotions affects the academics

OPPORTUNITIES Computer and library facilities available at two campuses Highly qualified local tutors and faculties to consult Assessments are such, that develops more skills and knowledge Module emphasises on team management

THREATS Competition from other colleagues Internet connection failures Lack of required books in the library Lack of research time due to the college events Other organisations not entertaining our surveys

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

HT32421: Learning Plan Name: Minjur Dorji, Matriculation No.: 40071 892
What do I want/need to learn (learning outcome)? By the end of the module: 1. I should have incorporated the supervisory skills and leadership qualities necessary to step into the industry. What will I do to achieve this? 1. Attend all the lectures without missing any of it. 2. Actively take part in tasks given by the tutors. 3. Emphasise more on personal SWOT analysis, so as to incorporate new skills. What resources or support will I need? 1. Good support from my local tutors. 2. Proper research facilities like access to the library and computer lab. 3. Strong support from my fellow colleagues. How will I measure my success? 1. Through the feedbacks given by the faculty members and fellow colleagues after taking initiative of heading some events. What is my target date for completion? Week 13 Week 14

2. I should be able to take up training sessions on the practical activities of the industry

1. Regularly attend the training sessions that takes place. 2. Practice the lessons several times. 3. Follow up the tutors to clear every bit of doubts.

1. Proper demonstration of the practical sessions. 2. Easy access to the necessary areas and equipments required. 3. A good theory backup for the practical activities.

1. By comparing the grades that I targeted at with the ones that I actually get on the practical coaching session.

Week 10 Week 14

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892 What do I want/need to learn (learning outcome)? 3. I should be able to critically analyse the practical industry cases and provide solutions What will I do to achieve this? 1. Go through numerous case studies and try to analyse it. 2. Submit each my analysis (side works) to my tutor. 3. Provide various solutions to my analysis and share it with other colleagues. What resources or support will I need? 1. Various books on case studies. 2. Easy access to the library and computer labs. 3. Good internet facility How will I measure my success? 1. By the grades that I obtain in my case study assessment. 2. Feedbacks that I get after submitting the analysis and providing solutions. What is my target date for completion? Week 8

4. I should be able to identify ways in which the taught theories can be used in a hospitality situation.

1. Try to apply the theories in the real life activities and different situations. 2. Differentiate the theories that can and cannot be applied in a real life situation.

1. Good assistance from the tutors. 2. Access to the library and computer lab. 3. Lessons on applying theories on a practical life situation.

1. By self analysing the results of a theory application on a real life situation. 2. By putting theories to practise within the college itself.

Week 15

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

INTRODUCTION The report is basically emphasized on highlighting the positive and the negative aspects of my behavior. It also depicts my learning outcomes both as an individual and a group member and provides a short discussion on whether I have met my learning objectives or not. Further on, it even discloses an unpredicted learning outcome that I gained and finally shows a plan of how I will apply the learning experience of working in a group in the mere future. THE KEY ASPECTS OF MY BEHAVIOUR THAT I AM PLEASED WITH AND WHY? Some of the key aspects of my behavior that I am pleased with includes my will power, sincerity and punctuality. These keys helped me in getting good outcomes with regards to the module as once I set my mind in doing a particular thing, I sincerely dedicate myself towards achieving that. These particular qualities helped me in doing researches and compiling the given work on time. Though I dont have an excellent communication skill, I am still pleased with what I have because it proved to be effective and efficient when I had to communicate with my group members. I am even pleased with my reading and writing skills as it was helpful for me in grasping the sole of the questions, collecting materials and writing the assessments. These key aspects eventually saved a lot of time; hence, I could allocate it for some other tasks. THE KEY ASPECTS OF MY BEHAVIOUR THAT I DID LEAST WELL IN AND WHAT MAKES ME THINK THAT? The only key aspect of my behavior that I did least well in is my decision making ability. When it comes to making decisions, I really tend to get stuck up. Even during the course of the module while working with the group members, I realized that I lacked decision making abilities, as most of the decisions were made by my colleagues. The reoccurrence of these incidents highlighted the decision making ability as my weakness.

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

LEARNINGS BOTH AS AN INDIVIDUAL AND AS A MEMBER OF A GROUP During the entire course of the module there has been enormous learning both as an individual and as a member of a group. As an individual I have learned that there is a vast difference of work burden that fall upon you than when you are working in a group. I have learned how to tackle situations without laying hands onto the others. I have even learned better ways of managing time and planning the work in obtaining a competent result. Moreover I have also learned how to overcome the pressures that fall upon. Now as a member of a group, I have learned and understood the true meanings of some words such as co-operation and co-ordination. When you are in a group it is ones utmost responsibility to co-operate and co-ordinate with the other members. Even your patience does count as when you are working in a group, each individual will lay down their own view, hence making it more difficult to finalize decisions. I did in-fact learned to trust the other members while in a group for better results. I have also learned how to tackle conflicts that usually arises due to a least/ non-participation of other members in the group. HAVE I MET MY LEARNING OBJECTIVES AND WHY DO I THINK SO I do realize that I have met all the learning objectives that had been set earlier. Now I feel that I am even ready for the implication of these learning in a real life situation or an industry. These positive outcomes would not have been possible without: The exposure of the students to the library facilities and the computer facilities provided by the college and even the easy access to these facilities. The full support of our tutors in clearing every bit of doubts. Those support from my colleagues in-terms of sharing knowledge, which was indeed very helpful in accomplishing my objectives. The interest and commitment that I showed in learning the module lessons. 5

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

ANY ADDITIONAL LEARNING OTHER THAN THE PREDICTED OBJECTIVES AND WHY? Other than the predicted objectives, there are even more learning outcomes that I havent thought of but at last gained. These includes learning such as building trust among the colleagues, conflict and obstacle resolving techniques, building confidence, improving communication and decision making abilities. All these came in complementary to the predicted objectives as the module provided us with the opportunity of working in groups, giving presentations, etc. Moreover, I got to learn mast of the things from the coaching plans and the practical coaching sessions, which I had never thought of. As stated earlier these additional learning were possible only because the module facilitates it and so we grasped the opportunity. MY APPLICATION OF THE GROUP WORK EXPERIENCE IN FUTURE Not only the group work but also the other learnings from this module would be of a great use in the mere future. Whatever the module taught us, like supervising a particular task, providing training to a group or an individual, motivating your colleagues, effective ways of managing changes, planning and organizing, team work management, decision makings, co-operating and coordinating are widely applicable to what I will be doing in the future. At that point of time when I actually put this learnings into work, I am sure that things would flow smoothly and would be much more effective. The experience that I gained by working in a team was amazing though there were some hurdles on the way. Particularly the practical coaching session helped me a lot in perceiving team performance knowledge. I would certainly be applying this while working in the industry, as at some point of time my knowledge would come into play. I am even more confident to work in a team of people from different places and under different circumstances. At times of being subordinates, I will contribute my best and at times of becoming a leader, I will impart my knowledge at the best possible.

EDINBURGH NAPIER UNIVERSITY IAM KOLKATA HOSPITALITY SUPERVISION AND TRAINING SKILLS MINJUR DORJI 40071 892

CONCLUSION Coming to an end, the learning outcome of this module has been immense and so would have enormous effect on my work when I join the industry. By carrying out a personal SWOT analysis, one could determine the weakness and hence, can be worked upon. Also framing a set of learning objectives and plans helps us to work consequently, therefore, further helping in judging our learning outcomes. Finally I would say that the learning outcomes of this module would be strongly implemented in the future courses of action.