Application of MIS in Banking

A bank acts as a place, where the financial services are offered, which may include provision for the retail banking, investment banking, personnel banking etc. The factors which the customers consider before choosing a particular bank can be summarized as follows a. The ease of doing the business. b. The quality of the personnel and the service. c. The range of the financial services. The following points should necessarily be addressed during the designing of an MIS for a bank a. Customer database The factors which greatly influence the service expectations and the perceptions can be summarized as follows i. Customer ii. Operator iii. Range of the service which is being or is to be provided iv. Class of the customers v. Working hours b. Service to the account holders The Management Information Systems must give the following reports to the management: i. The non moving account. ii. The account with the balance more than say Rs. 50,000/iii. The account going down below the minimum balance. iv. The routine payments not made. v. The routine credits not arrived. vi. The defaults on loan repayment. vii. The delays on crediting cheques amounts. viii. A sudden rise and fall in the account movement. c. Service for business promotions The Management Information Systems should lay a great stress on the collection of the data from the various sources, in order to analyze and conclude the future business strategy. With the help of such information, banker is able to move out to talk to the customer and as a result of this; he is also able to get some type of business for the bank. So it can be said that it is very important to have an in depth knowledge about the trend in the business industry.

For example of Standard Chartered Bank in Pakistan

Relationship of MIS with TPS: MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

Organization computing resources

Software Resources:Following softwares are used for the functioning of our information system and organization Application Software:Following application softwares are used in our organization and functioning of our information system Microsoft Office NOD32 Anti-Virus Adobe Reader

System Software:
Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes.

Hardware Resources:
Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes

Conclusion:
A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. This report discuses all the activities that the Management Information System perform in our selected organization Standard Chartered Bank (Pakistan).