Devjyoti Devgupta

Phone: (033) 23214864 (R), 09830728327 (M) ~ E-Mail: dev_devgupta@yahoo.com ~ Banking Sales & Operations ~ Relationship Management ~ Client Servicing ~ Sector: Banking / BPO / Financial Services / Broking / Airlines PROFESSIONAL SYNOPSIS

A dynamic professional with around 9.6 years of total experience; including over 5.6 years in Banking Operations Management, Client Servicing and Team Management. Presently from 20th september 2011 associated with AXIS BANK LTD, Behala Chowrasta Branch Kolkata, as Relationship Manager (Priority Banking), Hands on exposure in managing banking sales & operations with key focus on profitability by ensuring optimal utilization of resources. Track record of consistently achieving the projected/set targets at branches, building, identifying high-yielding services and products during the career span. Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals. Possesses excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.

EMPLOYMENT HISTORY Since May 2010 to May 2011 HDFC Bank, Kolkata Department: Retail Banking (Preferred Relationship Manager) Key Result Areas Banking Operations Monitoring overall operations of branch; responsible for planning and achieving set branch targets from time to time.

Handling various operations related to retail banking. Managing opening fixed deposits. Managing various banking operations related to Account Opening, Account Closing, etc.
Conducting product presentations; promotional activities; market development & brand visibility.

Sales & Marketing

Establishing branch strategies and budgets for achievement of the targets. Implementing business development plans for achievement of organizational goal in terms of revenue and
profitability targets.

Facilitating solutions involving mapping of business requirements and in depth evaluation of customer feedback and
discussing them in appropriate forum.

Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs to the
management for fine tuning marketing strategies. Client Relationship Management

Handling customer centric banking operations, forwarding customer instructions to the concerned department &
ensuring customer satisfaction by achieving delivery & service quality norms / standards.

Interfacing with high networth clients for understanding their requirements & suggesting the most viable solution and
cultivating relations with them for customer retention & securing repeat business. Team Management Training leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Creating and sustaining a dynamic environment to foster development opportunities and motivates high
performance amongst team members. PRECEDING ASSIGNMENTS Jan06-April10 with Standard chartered Bank Ltd, Kolkata as Personal Financial Manager The Highlights Awarded letter of appreciation from Regional Head, Branch Banking for becoming one of the highest revenue earner in insurance during March 24th to March 28th 2009.

 Received a Certificate of Excellence from Branch Manager in recognition of scoring maximum points as a team
during January March 2009.

Attained a certificate of recognition from Regional Head, Branch Banking for highest value sourced in Business
Installment Loan during January March 07 Nov99-Apr02 with World Network Service, Mumbai as Fares Auditor Department: British Airways Gross Fares Audit Keeping a stock on ticketing and giving feedback to the British Airways. Enabling smooth coordination between the airline and Agents for quality control. Handling cash recoveries from Sales Agents on outstanding for the airline. The Highlights

Received certificates for workshop on topics like Time Management, Communication Skills; course in Fares
Recognition and Proration.

Got a Silver Coin from British Airways for good performance.

Mar99-Oct99 with Prominent Tours & Travels, Mumbai as Marketing Executive Dealing with corporate clients regarding different tours and travel packages - both leisure & official. Suggesting the cheapest package keeping in mind the industry competition. SCHOLASTICS 2005: MBA (Marketing & Human Resource) from Institute of Engineering and Management, Kolkata, West Bengal University of Technology, approved by A.I.C.T.E. with first class (68%). 1997: B.Com. (Hons) from Vinoba Bhave University. 1994: 12th (Commerce) from Gurunanak College Dhanbad, under Bihar Intermediate Education Council (B.I.E.C.). 1992: 10th from Indian School of Learning, Dhanbad, Jharkhand, CBSE.

Other Qualifications AMFI certified (Association of Mutual Funds of India). Diploma course in Tourism and Travel Management (one year) from Modern Management (IMM), Kolkata in 1997. Diploma Course conducted by International Air Transport Association / Universal Federation of Travel Agents Associations (IATA / UFTAA) from Geneva in 1999. Training course in Computerized Reservation System (C.R.S.) for Airlines (Amadeus) from Sita Travel & Tourism Academy, New Delhi in 1998. Summer Trainings Retail Chain and Consumers Survey for Vodka Segment at Shaw Wallace Distillers Ltd., Kolkata. PERSONAL DOSSIER Date of Birth Address Languages References : : : : 8th January 1978 D 19/4, Karunamoyee Housing Estate, Salt Lake City, Kolkata - 700091, India. English, Hindi, and Bengali Available upon request