BRIAN REED

Chandler, AZ 85249 (602) 320-9817 breed25@q.com

INFORMATION TECHNOLOGY MANAGER

Infrastructure / User Interface / Customer Relations / Project Implementation & Management Telecommunications / PBX / VoIP / LAN & WAN / Budgets / IS / Vendor Relations
Throughout my career, I have improved business processes, performance, and profitability for small and large (Fortune 500) financial services companies. I deliver technical solutions on time and within budget across various aspects of IT, with a strong emphasis on implementation of strategic voice and data projects. My strengths include: Architecting and integrating information technology systems Completing projects within strict time-sensitive conditions Developing and utilizing change management system tools and standards Enforcing system security standards Designing and implementing systems to monitor end-users internal and external experience Ensuring SOX and NSA audit compliance guidelines are met I earned a BS in Business Administration from The University of New Mexico. My colleagues would say that I am action-oriented, willing to try new approaches, well respected, versatile and remain calm under pressure. I grasp technical matters quickly and simplify complex problems.

SELECTED ACCOMPLISHMENTS
Implemented in-house IT department, slashing costs from outsourcing. 1 National Bank of Arizona was spending excessive money on outsourcing IT services. Built internal staff from scratch to manage and support LAN, Desktop and IT projects. Reduced costs 30% and enhanced customer service. Identified solution, reducing expenses. 1 National Bank was expanding rapidly, causing costly challenges in implementation / support of telecom equipment. Recommended and installed VoIP as telecommunications solution and partnered with equipment supplier. Decreased cabling costs 33% per location or $1.5M total across 60 sites. Upgraded IT system, increasing production. Consolidation of Western/Midwestern Mutual of Omaha Contact Centers complicated by out-dated workstations. Installed new workstations for all contact center agents. Increased monthly call capacity by 4K, reduced average call time 15% and customer wait time 10%. Converted staff's technology 40 days ahead of schedule. Mutual of Omaha set 10 week deadline to convert all Motorola smartphones for 200+ staff to Blackberries. Assembled team of local technical staff and vendor reps. Converted and trained entire staff with complete Blackberry functionality in only four weeks. Relocated data center without interruption to business. 1 National Bank needed to move Corporate Data Center over weekend, giving IT department 52 hours to complete massive project. Coordinated activity of vendors and outside consultants. Completed task 12 hours early and under budget.
st st st

CAREER HISTORY
Consultant / Project Manager, Wells Fargo (a $93B Fortune 50 global financial services company), 2010 to present. Contracted to lead IT project teams associated with contact/data centers. Define and clarify complex project requirements, including scope, design, plans and schedules. Manage $1.5M budget. Information Services Manager, Mutual of Omaha, 2008 to 2010. Supervised all technology projects ranging from $100K to $5M. Oversaw WAN expansion, including new construction, staff, and equipment/communication infrastructure. Directed MAC and Tier 2/3 Support for Desktop/Telecom. Managed $1M budget and 12 staff. Vice President: Telecommunications, 1 National Bank of Arizona, 2005 to 2008. Hand-picked to lead task force commissioned to address complex tech issues with the telecom systems. Repaired/maintained issues pertaining to VoIP server/gateway and network infrastructure. Managed voice/data projects. Oversaw 16 staff and $1.5M budget. Vice President: Information Services, 1 National Bank of Arizona, 1999 to 2005. Developed, implemented and managed all IT components, including LAN, WAN, data center and telecommunications. Directed tech aspects of all project initiatives as well as Tier 2 & Tier 3 Support for IT elements. Oversaw 25 staff and a $3M budget. Earlier: Telecom Engineer, Norwest Bank; Project and Provisioning Manager, Genuity(dot)com. Additional: I enjoy strength training, walking, hiking, wood working and international travel.
st st