SCHEME OF WORK

Trainer Chris Atherton Programme Personalisation Dates - 22/2/11, 1/3/11, 8/3/11, 15/3/11, 22/3/11, 29/3/11 Aims of the Course To understand personalisation from the viewpoint of service users, families, employees, providers and commissioners. To self-evaluate their current service offering in relation to the personalisation agenda. To develop an action plan for their service to help further develop a personalised service. Dates Objectives for Session. Activities & Resources Refreshments, Attendance Sheets Icebreaker x2 Skills set scan Learning Profiles handout PowerPoint Flipchart Handouts Refreshments, Attendance Sheets PowerPoint Flipchart Handouts Assessment Criteria Observation Discussion Assessment papers Q&A Number of learners 6 Contact Hours 24 Number of Sessions 6 Venue VOISE Training Room

Session 1; To introduce the learners to the course, and to make them comfortable. 22/2/11 To establish what personalisation is. Demonstrate how successful services can be at becoming personcentred. Identify the 8 areas of a service that need to be considered when ensuring a service meets the personalisation service. Session 2; Understand personalisation in relation to Leadership & Strategy 1/3/11 To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Understand personalisation in relation to a Person-Centred Culture To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Session 3; Understand personalisation in relation to the Community 8/3/11 To self-evaluate their current service offering in this context To consider what improvements could be made to meet the

Observation Discussion Q&A

Refreshments, Attendance Sheets PowerPoint Flipchart

Observation Discussion Q&A

SCHEME OF WORK
personalisation agenda in this area. Understand personalisation in relation to Support Planning and Reviews To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Session 4; Understand personalisation in relation to Finance 15/3/11 To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Understand personalisation in relation to Human Resources To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Session 5; Understand personalisation in relation to Marketing of the service 22/3/11 To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Understand personalisation in relation to reviewing service quality To self-evaluate their current service offering in this context To consider what improvements could be made to meet the personalisation agenda in this area. Session 6; To combine individual self-evaluations 29/3/11 To devise an action plan to improve the services personalisation. To facilitate networking between learners To evaluate learners training experience Flipchart Discussion Evaluation Forms Refreshments, Attendance Sheets PowerPoint Flipchart Handouts Observation Discussion Q&A Refreshments, Attendance Sheets PowerPoint Flipchart Handouts Observation Discussion Q&A Handouts