HITEL BUSINESS CONSULTING

Breakthrough Transformation Ideas • Key Partnering Initiatives

Proposal to:

HON. BOYET M. GONZALES
Mayor, Mandaluyong City
for the conduct of:

APPRECIATIVE LEARNING PROGRAM
among key employees / stakeholders of the

Mandaluyong City Government
by:

HITEL Business Consulting
720 P. Gomez Street, Mandaluyong City 1550 Philippines Tel. Nos. (632) 533-5114 / 578-2709 / Mobile: 0916-4158957 Email: hitelconsulting@yahoo.com

HITEL BUSINESS CONSULTING
Breakthrough Transformation Ideas • Key Partnering Initiatives

February 28, 2005

HONORABLE BOYET M. GONZALES
Mayor, Mandaluyong City City Hall Complex, Mandaluyong City Dear Mayor Gonzales: As the City Government renews its commitment to a culture of excellence in the rendition of public service, we are delighted to offer you our Appreciative Learning Program, a distinct integrative workshop for individual and organizational change that can help the city achieve a new level of institutional capability. The Program upholds and leverages the fundamental value of the individual as it unlocks among participants the infinite human capacity in transforming their organizations and the global environment. It is a competency-building and action planning exercise that supports the values of social sensitivity, continuous learning, and strategic thinking in organizations. The Appreciative Learning Program is an adaptive learning framework that blends well with the imperatives of desire to change, ability to change, and permission to change. A copy of our new program proposal is attached for your most auspicious consideration. Over our earlier proposal on the same discipline, we are very happy to let you know that the Appreciative Learning Program represents a substantial enhancement as it: • encapsulates and consolidates all essential transformation variables in a 3-day workshop, giving great premium on participative visioning and action planning • offers very significant cost improvement --- a lower price per participant with all-inclusive coverage (i.e. hotel, meal and transport accommodation) an

At your most convenient schedule, we will be glad to meet with you for a more detailed discussion of our proposal. Thank you very much for your kind and immediate attention. Sincerely yours,

Ronald C. Manalastas Managing Director

exploring new sources of knowledge. objectives and values. Appreciative Learning Program A high-value program for organizational and individual change --. creating new learning opportunities. sharing vision. sharing. aligning systems and relationships. and developing new competencies in the borderless expansion of intellectual capital A winning platform for discovering and maximizing immense human capabilities. and utilization …… nourishing people and organizations with life-enhancing renewal abilities .. and crafting innovations in evolving desired future for the organization a An intervention strategy that draws strength from the infinity of knowledge acquisition.

Appreciative Learning Program TABLE OF CONTENTS Topic Specific Proposal Content & Structure Rationale for the Proposal Objectives Page 1 2 3-4 5 3 3 3 Post-Workshop Engagement Key Company / Employee / Community Benefits Suggested Qualifications of Participants The Necessity of Change Human Factor in Transformation Power of Human Community Power of Continuous Learning Power of Strategic Thinking Appreciative Inquiry Financial Aspect / Terms and Conditions 5 6 7 8 9 10 11 12 13 14 .

Page 1 HITEL BUSINESS CONSULTING Breakthrough Transformation Ideas • Key Partnering Initiatives SPECIFIC PROPOSAL To conduct among key employees and stakeholders of the Mandaluyong City Government the Appreciative Learning Program a high-content competency-building and action planning activity developed and advocated by: HITEL Business Consulting. statements. reproduced.HITEL Business Consulting Profile 15 . circulated or adopted. conceptual frameworks. or HITEL-developed graphics in the program document or slide presentation may be used. complete with the following learning retention and change implementation tools: . No pages. in whole or in part. by any person or organization without the written consent of HITEL Business Consulting.22 This entire program / presentation is an intellectual property of HITEL Business Consulting.

• • • Comprehensive Training Handouts Post-Workshop Management Report Post-Workshop Consulting Services Page 2 Appreciative Learning Program CONTENT & STRUCTURE MODULES HUMAN DIMENSION OF TRANSFORMATION • The Necessity of Change • Infinity of Human Capacity • Power of Human Community • Power of Continuous Learning • Power of Strategic Thinking • APPLICATION OF APPRECIATIVE INQUIRY Selecting Positive Focus • Appreciating What is Best • Envisioning the Future • Co-constructing the Future • Sustaining the Future Workshop Duration: Three (3) days .

Common Experience of People • A totally new environment reshaped by the diversity and complexity of dynamic changes in the socio-cultural. economic. interviews. and limited competencies requiring new skills • Expanded roles of employees. Harnessing the Human Factor . discontinuities. culture of maintenance.Training & Development Tools: Tutorials. technological. discussions. and high public expectation of government and private sector initiatives 2. advent of new technologies. breakout sessions Change Management Survey Culture Perception Survey One-to-One Interviews Shared Imaging and Planning Exercises Management Support Assessment Handouts on Core Training Subjects Page 3 Appreciative Learning Program RATIONALE FOR THE PROPOSAL 1. and legal-political fields • A societal condition of problems. dialogues. and dysfunctions needing new change paradigms • Bureaucratic constraints.

As illustrated below. Rest. Ease. globalization. No Error Unfreeze Refresh COMFORT ZONE Acceptance. knowledge management. Adventure. Risk. Liberality. High Goals. Many Choices.g. new technologies. Compromise. Teams. Loose Deadline. Trial. Status Quo. economic dislocations) can be managed for operational and strategic advantages if important paradigm shifts can be sustained such as: Security. Safety. Globalization. Courage. New Rules. Opportunity. Untried Process. E-Commerce Empower Stimulate CHALLENGE ZONE Hard Moments. Familiarity. the human being remains to be the most reliable and effective system for ensuring organizational renewal and sustainability: Complex. Higher Duty. Major Paradigm Shift High-impact changes (e. Relaxation. diverse and dynamic changes in the environment Organizational Capacity Individual Capacity STRATEGIC INTERVENTION Page 4 HUMAN BEING Dimension Body Mind Heart Spirit Function To Live To Learn To Love To Leave a Legacy RATIONALE FOR THE PROPOSAL 3. Accountability. Trust. etc. New Processes . Alliances. Freedom. Openness. Fear.

Plan and implement. accountability. Leverage best experiences in envisioning and shaping the desired future 5. systems. Influence stakeholder thinking in favor of continuous integrative learning 4. unity. to actualize the vision POST-WORKSHOP ENGAGEMENTS . decisiveness. and high performance --. leadership.every stakeholder enjoys a Page 5 great sense of fulfillment with the winning culture they have. based on strength and reality. Dramatize the infinity and high transformation value of human capacity 3.New World of Fulfillment A new learning organization strongly powered by trust. Page 5 Appreciative Learning Program OBJECTIVES 1. Illustrate changing organizational context and the necessity for change 2. sharing.

unity. knowledge and wisdom High group morale. structures. which management report shall include the following essential information: • • • • • • • • • Organizational Change Readiness Prospects for Organizational Learning Best Organizational Experiences of People Dominant Transformation Themes Shared Goals and Vision of the Future Stakeholder’s Key Strategic Statements Group Output: Action / Strategic Plans Individual / Group Competencies Identities of Potential Change Leaders 2.1. and relationships Best practice processes and high group performance Paradigm shifts to culture. and sense of ownership New organizational effectiveness. Submission of the Appreciative Learning Resume within 30 workdays after the workshop. sharing and collaborative learning environment Aligned vision. Conduct of post-workshop consultations for a total of 32 hours over a maximum period of three (3) months from end of workshop Page 6 Appreciative Learning Program Key Company Benefits • • • • • • • Open. integrity and value Image of competence. values. efficiency and sustainability Key Employee Benefits .

accounting. relationships. relationship. human resources. gaming personnel. public . processes.• Deep appreciation of personal roles in the organization that enhances work ethic and broadens performance horizon • New competencies. teamwork. and professional integrity • Intense appreciation of continuous learning. Clerical. Supervisory.g. accountability. values. portability. organizational and strategic skills) with strong systems thinking orientation Key Community Benefits • • • • Delivery of superior value to people and organizations Competitive and productive manpower complement Public trust and confidence in business and government Renewal of public hope on the national development agenda Page 7 Appreciative Learning Program SUGGESTED QUALIFICATION OF PARTICIPANTS Education: Job Level: Location: Preferably a university or college degree holder Rank and File. operations. executive office.g. and superior delivery • Winning leadership attributes (e. behavior and attitude that heightens individual utility. mindset. Managerial. Unit Head Any work unit e. planning.

important or contributory to the success of the change process Above average knowledge of oral and written English Page 8 -. Function: Language: Any staff or line work assignment relevant.information.Organizational Development and Transformation -(A HITEL Business Consulting Training Material) THE NECESSITY OF CHANGE . program management. etc.

Page 9 “ To stay as we are is more of a threat HUMAN FACTOR IN ORGANIZATIONS (A HITEL Business Consulting Training Material) Page 9 .” How do we renew and bring the organization to a level of performance that creates our desired future? The diversity. leadership infrastructure. dynamics and complexity of changes in the environment very often becloud transformation initiatives in organizations --. and management support.especially where there is absence or lack of learning discipline. team organization.than to move forward with new ideas .

What the mind can conceive and believe. in apprehension how like a god!. 10 to the power of 12 for the biggest supercomputer • No known upper limit in capacity • Man has used only 1% of his brain capacity “ What a piece of work is a man! How noble in reason! How infinite in faculty. it can achieve ." …… William Shakespeare. HUMAN BRAIN • 100 billion brain cells • 10 to the power of 8. Hamlet Page 10 POWER OF HUMAN COMMUNITY (A HITEL Business Consulting Training Material) .000 vs.

the organization is as strong as its weakest part. • Personal success comes by sharing one’s knowledge with others and helping them become successful.An All-time Transformation Imperative --- . Page 11 ORGANIZATIONAL LEARNING --. improved. or changed because failure of one part can have fatal effect on the life of the organization --. a strong collaborative culture catapults the organization into high performance. • Organization is a system of interconnected parts that need to be strengthened. When sharing becomes a collective effort.• Organization is a group of people joined together by a common purpose and a set of rules that defines their interrelationships.

Page 12 .(A HITEL Business Consulting Training Material) Organizational renewal becomes elusive and difficult when people fail to update. learn. “A man who has failed to learn how to learn is lost in the rich and bright universe of new knowledge. He loses his path to wisdom and becomes a burden to his organization. and be an actionable team. Individual and group capacities both cease to grow.” One of the most important and most neglected truths about organizational learning is that: There is no learning without action.

POWER OF STRATEGIC THINKING (A HITEL Business Consulting Training Material) The empires of the future are the empires of the mind. Sir Winston Churchill Page 13 .

APPRECIATIVE INQUIRY --. Ronald Reagan. Former President of the United States of America Discovering and leveraging the best in people.. and in everything … when the organization was performing at its best ….Maximizing the Best Organizational Experiences --(A HITEL Business Consulting Training Material) “Surround yourself with the best people you can find.” ……. delegate authority. values. sharing and learning environment. never interfere. beliefs. Individual interviews of participants to let them go through the process of: DISCOVERY • DREAM • DESTINY DESIGN • in the shared creation of a desired future for the organization Page 14 . so that the ideal future can be envisioned and realized in an open. structures. processes..

Effective Start of Program Within 30-45 days from contract signing and receipt of 50% downpayment. Manner of Payment • 50% downpayment on total contract value upon signing • 40% of total contract value on or before start of workshop • 10% of contract value upon rendition of post-workshop report 3. preparatory interviews and coordination with client are made in this period PROPOSED SIZE OF ATTENDANCE .Appreciative Learning & Transformation Workshop SEMINAR FEE PER PARTICIPANT PhP 24. and printed training reference including: • Hotel and meal accommodation for participants (inclusive of 3 regular meals and 2 snack meals) Cost of workshop venue / training facilities • 2. test designs and materials.000. Price Coverage Price quotation includes all professional services.00 TERMS AND CONDITIONS 1.

Minimum of 30 and maximum of 40 participants per batch Page 15 HITEL BUSINESS CONSULTING Breakthrough Transformation Ideas • Key Partnering Initiatives CHARTER We are focused on providing high-value intellectual capital to our clients for the improvement of their business. We are energized by the fact that it takes a simple creative brilliance to transform an idea into a strategic success. In the exercise of our profession. We uphold the consistent delivery of content and superior value in every engagement because we want a lasting legacy of excellence and usefulness --. our country. quality and confidentiality.with our clients. systems. ORGANIZATIONAL RESUME • a 5-year old consulting company with more than 120 man-years of business development and strategy experience • a globally competitive group of creative thinkers. roadrunners and business builders with solid private and public sector experience . we are guided by the principles of integrity. We leverage information. and financial resources for organizational transformation. and the global community. people. technologies.

• a business improvement evangelist that combines technical skills and experience with new management tools. new technologies and new processes --.whether for start-up. expansion or turnaround initiatives Page 16 FIELDS OF SPECIALIZATION Business Development Agency / Business Representation Investment & Partnering Proposals Feasibility / Market Studies Development of Start-up Businesses Business / Marketing Plans Business Transformation Business / Organizational Analysis Human Resource Development Change Management Intervention Application of Appreciative Inquiry Organizational Transformation Sales and Marketing Product / Service Development Value and Brand Development Location & Distribution Studies Franchise Development & Marketing Public Relations Program Development & Management Policy Development & Advocacy Organizational Communication Newsletter Development HITEL SERVICE DIFFERENTIATORS • deep-bench research and strategic analysis • reality and strength-based recommendations • extended post-workshop action engagements .

Page 17 COMMUNITY OF TRAINING ENGAGEMENTS CORE DISCIPLINES • Organizational Development • Strategic Transformation • Research & Planning • Organizational Learning • Competency & Leadership • Business Development COMMUNITY OF CLIENTS .

K. Poblacion.COMMUNICATION & IT • • • • • • • • • PLDT Globe Telecom Piltel Alcatel Digitel Bayantel Nokia Eastern Telecom Enhanced Electronics FINANCE • • • • • • • • • BPI Far East Bank Standard Chartered Rural Bank of Solano Sungate Group of Companies Philamlife Western Union SGV Consulting Malayan Insurance MARKETING & SALES • • • • • • • Nissan Gallery Monark Equipment FERN DHL Philippines Mitsui O. Scholastica College STI Zamboanga Xavier School Central Colleges of the Philippines MANUFACTURING • • • San Miguel Yamamura Nestle Philippines Philips Consumer Electronics RELIGIOUS ORGANIZATIONS • • • 2003 World Meeting of Families Archdiocese of Manila and Iloilo Catholic Bishops Conference of the Philippines HOTELS • • Westin Philippine Plaza Hyatt Hotel NON-GOVERNMENTAL ORGANIZATIONS • • American Chamber Foundation Highlanders Athletic Association. Mandaluyong City Brgy. GOVERNMENT SERVICES • • • • Bangko Sentral ng Pilipinas Pasay City Government Brgy Addition Hills.S. Manalastas Managing Director (Business Strategy & Transformation) . Mandaluyong City Page 18 PROFESSIONAL RESUME Ronald C. Lines Lux Marketing LBC Air Cargo RETAIL • • • National Book Store Hallmark Chowking EDUCATION • • • • • Assumption College St. Inc.

Business Development. Sales. Inc. Telecommunications. International Trade & Investment. Telecommunications. Consumer Electronics. Enterprise Technology. Strategic Planning. and Publishing International and Local Training • • • • Strategic Planning Change Management Quality Programs Frontline Leadership ٠ Sales & Marketing ٠ Business Development ٠ Project Management ٠ Technology Management Page 19 PROFESSIONAL RESUME Roberto L. Mktg & Branch Operations. Organizational Development. and Public Relations Industry Experience Business Consulting. Broadtel Philippines. Industrial Products & Services. Ateneo de Manila University Bachelor of Arts in Economics. RCPI / Bayantel Business Unit Manager. Marketing. Project Development. President. Duque Senior Advisor . Ateneo de Manila University Bachelor of Laws. Sales. Jose Rizal University Master of Arts in Economics (Graduate Units). Vice-President.Educational Accomplishment • • • • Master in Business Administration. Philips Electronics Functional Specialization General / Regional Management. Asian Strategic Development Center (Present) Managing Director. University of the Philippines Employment Engagement • • • • • • • Managing Director. Inc. Hitel Business Consulting (Present) Chief Executive Officer. Business Development. Timenet / Bayantel Vice-President.

(Present) Associate Commissioner. Inc. Pamantasan ng Maynila • Bachelor of Science in Electronics & Communications Engineering Don Bosco Technical College (Registered ECE) Employment Engagement • • • • • • • • President. Engineering. Strategic Planning. Systems / Application Development. ICC / Bayantel Director. / Bayantel Chief Executive Officer. (Present) President. Globe Telecom Functional Specialization General Management. Special Projects. International Relations & Project Management Industry Experience Telecommunications.(Technology Development & Management) Educational Accomplishment • Master in Business Administration. Facilities & Technology Management. TEC Consultants. RCPI / Bayantel Vice-President. SMART Communications Managing Director. Engineering & Operations. Information Technology & Business Consulting Page 20 PROFESSIONAL RESUME Benjamin T. Leogardo Consultant . Wireless Works. Engineering & Operations. Timenet. Inc. Inc. National Telecommunications Commission Head .

Manalastas Consultant . Malayan Insurance Company. Training and Development. Insurance. Organizational Development. Training & Empowerment. Marketing Services. The Philippine American Life Insurance Company Functional Specialization Strategic Planning. Quezon City Employment Engagement • • • • • • • Management Consultant. Inc. Human Resource Development. Philippine Seminars. Organizational Communications. Management Consultant. Inc General Manager. Human Resources Officer. Organizational Change Consultants International. Diliman. Inc. General Manager. White Company. Special Assistant to the President. Bell Enterprises President. Non-Profit Organizations. Trading Page 21 PROFESSIONAL RESUME Karen Claire A. Inc. Change Management. MBM Consultants.(Human Resource and Organizational Development) Educational Accomplishment • Bachelor of Science In Business Administration College of Business Administration University of the Philippines. Performance Planning & Evaluation. and Marketing Industry Experience Business Consulting. Inc.

Brand Management. Inc. Getz Bros. Level Up. Project Page 22 PROFESSIONAL RESUME .(Marketing and Brand Management) Educational Accomplishment • Master of Arts in Communications Major in Integrated Marketing Communications University of Asia and the Pacific (With Diploma from the International Association of Advertising Agencies) • Bachelor of Arts in Humanities Major in Communications University of Asia and the Pacific Employment Engagement • • • Brand Manager. McCann Erickson Functional Specialization Creative Development. (Ragnarok) Associate Product Manager. Philippines. and Public Relations Industry Experience Fast Moving Consumer Goods. Marketing Communications. Inc. Business Consulting Management. Non-Profit Organizations. Account Management Resident.

Meridian Associates. Academic Community . Public Relations.College of St. University of the Philippines.DOREEN HANNAH G. Functional Specialization Research and Communications. Inc. (Advertising and Public Relations) Assistant Events Manager. Major in Interdisciplinary Studies De La Salle University --. and Training & Facilitation Industry Experience Marketing Communications. TOLENTINO Associate Consultant (Advocacy & Policy Development) Educational Accomplishment • • Master of Arts in Philippine Studies. Major in External Relations (graduating) Asian Center. Perceptions. External Affairs. Benilde Employment Engagement • • PR Coordinator. Advertising. Inc. Non-Profit Organizations. Quezon City Bachelor of Arts. Program & Event Management. Diliman.

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