Breakthrough Transformation Ideas • Key Partnering Initiatives

Proposal to:

Mayor, Mandaluyong City
for the conduct of:

among key employees / stakeholders of the

Mandaluyong City Government

HITEL Business Consulting
720 P. Gomez Street, Mandaluyong City 1550 Philippines Tel. Nos. (632) 533-5114 / 578-2709 / Mobile: 0916-4158957 Email: hitelconsulting@yahoo.com

Breakthrough Transformation Ideas • Key Partnering Initiatives

February 28, 2005

Mayor, Mandaluyong City City Hall Complex, Mandaluyong City Dear Mayor Gonzales: As the City Government renews its commitment to a culture of excellence in the rendition of public service, we are delighted to offer you our Appreciative Learning Program, a distinct integrative workshop for individual and organizational change that can help the city achieve a new level of institutional capability. The Program upholds and leverages the fundamental value of the individual as it unlocks among participants the infinite human capacity in transforming their organizations and the global environment. It is a competency-building and action planning exercise that supports the values of social sensitivity, continuous learning, and strategic thinking in organizations. The Appreciative Learning Program is an adaptive learning framework that blends well with the imperatives of desire to change, ability to change, and permission to change. A copy of our new program proposal is attached for your most auspicious consideration. Over our earlier proposal on the same discipline, we are very happy to let you know that the Appreciative Learning Program represents a substantial enhancement as it: • encapsulates and consolidates all essential transformation variables in a 3-day workshop, giving great premium on participative visioning and action planning • offers very significant cost improvement --- a lower price per participant with all-inclusive coverage (i.e. hotel, meal and transport accommodation) an

At your most convenient schedule, we will be glad to meet with you for a more detailed discussion of our proposal. Thank you very much for your kind and immediate attention. Sincerely yours,

Ronald C. Manalastas Managing Director

and utilization …… nourishing people and organizations with life-enhancing renewal abilities . aligning systems and relationships. Appreciative Learning Program A high-value program for organizational and individual change --. objectives and values. and developing new competencies in the borderless expansion of intellectual capital A winning platform for discovering and maximizing immense human capabilities. creating new learning opportunities. sharing. and crafting innovations in evolving desired future for the organization a An intervention strategy that draws strength from the infinity of knowledge acquisition.. sharing vision.exploring new sources of knowledge.

Appreciative Learning Program TABLE OF CONTENTS Topic Specific Proposal Content & Structure Rationale for the Proposal Objectives Page 1 2 3-4 5 3 3 3 Post-Workshop Engagement Key Company / Employee / Community Benefits Suggested Qualifications of Participants The Necessity of Change Human Factor in Transformation Power of Human Community Power of Continuous Learning Power of Strategic Thinking Appreciative Inquiry Financial Aspect / Terms and Conditions 5 6 7 8 9 10 11 12 13 14 .

conceptual frameworks. statements. in whole or in part. Page 1 HITEL BUSINESS CONSULTING Breakthrough Transformation Ideas • Key Partnering Initiatives SPECIFIC PROPOSAL To conduct among key employees and stakeholders of the Mandaluyong City Government the Appreciative Learning Program a high-content competency-building and action planning activity developed and advocated by: HITEL Business Consulting.22 This entire program / presentation is an intellectual property of HITEL Business Consulting. or HITEL-developed graphics in the program document or slide presentation may be used. circulated or adopted. complete with the following learning retention and change implementation tools: . No pages. by any person or organization without the written consent of HITEL Business Consulting.HITEL Business Consulting Profile 15 . reproduced.

• • • Comprehensive Training Handouts Post-Workshop Management Report Post-Workshop Consulting Services Page 2 Appreciative Learning Program CONTENT & STRUCTURE MODULES HUMAN DIMENSION OF TRANSFORMATION • The Necessity of Change • Infinity of Human Capacity • Power of Human Community • Power of Continuous Learning • Power of Strategic Thinking • APPLICATION OF APPRECIATIVE INQUIRY Selecting Positive Focus • Appreciating What is Best • Envisioning the Future • Co-constructing the Future • Sustaining the Future Workshop Duration: Three (3) days .

and dysfunctions needing new change paradigms • Bureaucratic constraints. discontinuities. economic. discussions. technological. and high public expectation of government and private sector initiatives 2. dialogues.Training & Development Tools: Tutorials. Common Experience of People • A totally new environment reshaped by the diversity and complexity of dynamic changes in the socio-cultural. advent of new technologies. Harnessing the Human Factor . and limited competencies requiring new skills • Expanded roles of employees. breakout sessions Change Management Survey Culture Perception Survey One-to-One Interviews Shared Imaging and Planning Exercises Management Support Assessment Handouts on Core Training Subjects Page 3 Appreciative Learning Program RATIONALE FOR THE PROPOSAL 1. and legal-political fields • A societal condition of problems. interviews. culture of maintenance.

Relaxation. Status Quo. Higher Duty. Rest. Ease. Fear. High Goals. economic dislocations) can be managed for operational and strategic advantages if important paradigm shifts can be sustained such as: Security. Trust. Alliances. Safety. Teams. Untried Process. Adventure. Loose Deadline. Openness. new technologies. Major Paradigm Shift High-impact changes (e. knowledge management. New Processes . diverse and dynamic changes in the environment Organizational Capacity Individual Capacity STRATEGIC INTERVENTION Page 4 HUMAN BEING Dimension Body Mind Heart Spirit Function To Live To Learn To Love To Leave a Legacy RATIONALE FOR THE PROPOSAL 3. Trial. Opportunity. New Rules. etc. Familiarity. Globalization. the human being remains to be the most reliable and effective system for ensuring organizational renewal and sustainability: Complex. Freedom. No Error Unfreeze Refresh COMFORT ZONE Acceptance.As illustrated below. Accountability. Many Choices. Liberality. Risk. globalization. Compromise. E-Commerce Empower Stimulate CHALLENGE ZONE Hard Moments. Courage.g.

Dramatize the infinity and high transformation value of human capacity 3. to actualize the vision POST-WORKSHOP ENGAGEMENTS . decisiveness. systems. leadership. Page 5 Appreciative Learning Program OBJECTIVES 1. Influence stakeholder thinking in favor of continuous integrative learning 4.every stakeholder enjoys a Page 5 great sense of fulfillment with the winning culture they have. accountability. unity.New World of Fulfillment A new learning organization strongly powered by trust. Illustrate changing organizational context and the necessity for change 2. Plan and implement. Leverage best experiences in envisioning and shaping the desired future 5. based on strength and reality. and high performance --. sharing.

1. Submission of the Appreciative Learning Resume within 30 workdays after the workshop. and relationships Best practice processes and high group performance Paradigm shifts to culture. and sense of ownership New organizational effectiveness. integrity and value Image of competence. efficiency and sustainability Key Employee Benefits . structures. knowledge and wisdom High group morale. unity. values. which management report shall include the following essential information: • • • • • • • • • Organizational Change Readiness Prospects for Organizational Learning Best Organizational Experiences of People Dominant Transformation Themes Shared Goals and Vision of the Future Stakeholder’s Key Strategic Statements Group Output: Action / Strategic Plans Individual / Group Competencies Identities of Potential Change Leaders 2. sharing and collaborative learning environment Aligned vision. Conduct of post-workshop consultations for a total of 32 hours over a maximum period of three (3) months from end of workshop Page 6 Appreciative Learning Program Key Company Benefits • • • • • • • Open.

public . behavior and attitude that heightens individual utility. organizational and strategic skills) with strong systems thinking orientation Key Community Benefits • • • • Delivery of superior value to people and organizations Competitive and productive manpower complement Public trust and confidence in business and government Renewal of public hope on the national development agenda Page 7 Appreciative Learning Program SUGGESTED QUALIFICATION OF PARTICIPANTS Education: Job Level: Location: Preferably a university or college degree holder Rank and File. Unit Head Any work unit e. values. portability. gaming personnel. mindset. operations.g. and professional integrity • Intense appreciation of continuous learning. Supervisory.• Deep appreciation of personal roles in the organization that enhances work ethic and broadens performance horizon • New competencies. accounting. executive office. human resources. relationships. teamwork. Clerical. Managerial. processes. and superior delivery • Winning leadership attributes (e.g. accountability. relationship. planning.

Function: Language: Any staff or line work assignment relevant.information. important or contributory to the success of the change process Above average knowledge of oral and written English Page 8 -. etc.Organizational Development and Transformation -(A HITEL Business Consulting Training Material) THE NECESSITY OF CHANGE . program management.

and management support. leadership infrastructure.than to move forward with new ideas . dynamics and complexity of changes in the environment very often becloud transformation initiatives in organizations --. team organization.especially where there is absence or lack of learning discipline.” How do we renew and bring the organization to a level of performance that creates our desired future? The diversity. Page 9 “ To stay as we are is more of a threat HUMAN FACTOR IN ORGANIZATIONS (A HITEL Business Consulting Training Material) Page 9 .

000 vs. it can achieve . Hamlet Page 10 POWER OF HUMAN COMMUNITY (A HITEL Business Consulting Training Material) ." …… William Shakespeare. HUMAN BRAIN • 100 billion brain cells • 10 to the power of 8. in apprehension how like a god!. 10 to the power of 12 for the biggest supercomputer • No known upper limit in capacity • Man has used only 1% of his brain capacity “ What a piece of work is a man! How noble in reason! How infinite in faculty.What the mind can conceive and believe.

• Organization is a group of people joined together by a common purpose and a set of rules that defines their interrelationships. When sharing becomes a collective effort.An All-time Transformation Imperative --- . a strong collaborative culture catapults the organization into high performance. improved. • Personal success comes by sharing one’s knowledge with others and helping them become successful. or changed because failure of one part can have fatal effect on the life of the organization --.the organization is as strong as its weakest part. Page 11 ORGANIZATIONAL LEARNING --. • Organization is a system of interconnected parts that need to be strengthened.

(A HITEL Business Consulting Training Material) Organizational renewal becomes elusive and difficult when people fail to update. and be an actionable team. Individual and group capacities both cease to grow. He loses his path to wisdom and becomes a burden to his organization.” One of the most important and most neglected truths about organizational learning is that: There is no learning without action. learn. “A man who has failed to learn how to learn is lost in the rich and bright universe of new knowledge. Page 12 .

POWER OF STRATEGIC THINKING (A HITEL Business Consulting Training Material) The empires of the future are the empires of the mind. Sir Winston Churchill Page 13 .

processes. Ronald Reagan. Individual interviews of participants to let them go through the process of: DISCOVERY • DREAM • DESTINY DESIGN • in the shared creation of a desired future for the organization Page 14 . delegate authority.. so that the ideal future can be envisioned and realized in an open.” ……..Maximizing the Best Organizational Experiences --(A HITEL Business Consulting Training Material) “Surround yourself with the best people you can find. never interfere. structures. values. beliefs. Former President of the United States of America Discovering and leveraging the best in people. sharing and learning environment.APPRECIATIVE INQUIRY --. and in everything … when the organization was performing at its best ….

Appreciative Learning & Transformation Workshop SEMINAR FEE PER PARTICIPANT PhP 24. Price Coverage Price quotation includes all professional services.000. test designs and materials. preparatory interviews and coordination with client are made in this period PROPOSED SIZE OF ATTENDANCE . and printed training reference including: • Hotel and meal accommodation for participants (inclusive of 3 regular meals and 2 snack meals) Cost of workshop venue / training facilities • 2.00 TERMS AND CONDITIONS 1. Effective Start of Program Within 30-45 days from contract signing and receipt of 50% downpayment. Manner of Payment • 50% downpayment on total contract value upon signing • 40% of total contract value on or before start of workshop • 10% of contract value upon rendition of post-workshop report 3.

quality and confidentiality. roadrunners and business builders with solid private and public sector experience . people. We uphold the consistent delivery of content and superior value in every engagement because we want a lasting legacy of excellence and usefulness --. We leverage information. and financial resources for organizational transformation. we are guided by the principles of integrity.Minimum of 30 and maximum of 40 participants per batch Page 15 HITEL BUSINESS CONSULTING Breakthrough Transformation Ideas • Key Partnering Initiatives CHARTER We are focused on providing high-value intellectual capital to our clients for the improvement of their business. In the exercise of our profession. and the global community. systems.with our clients. We are energized by the fact that it takes a simple creative brilliance to transform an idea into a strategic success. our country. technologies. ORGANIZATIONAL RESUME • a 5-year old consulting company with more than 120 man-years of business development and strategy experience • a globally competitive group of creative thinkers.

whether for start-up. expansion or turnaround initiatives Page 16 FIELDS OF SPECIALIZATION Business Development Agency / Business Representation Investment & Partnering Proposals Feasibility / Market Studies Development of Start-up Businesses Business / Marketing Plans Business Transformation Business / Organizational Analysis Human Resource Development Change Management Intervention Application of Appreciative Inquiry Organizational Transformation Sales and Marketing Product / Service Development Value and Brand Development Location & Distribution Studies Franchise Development & Marketing Public Relations Program Development & Management Policy Development & Advocacy Organizational Communication Newsletter Development HITEL SERVICE DIFFERENTIATORS • deep-bench research and strategic analysis • reality and strength-based recommendations • extended post-workshop action engagements . new technologies and new processes --.• a business improvement evangelist that combines technical skills and experience with new management tools.

Page 17 COMMUNITY OF TRAINING ENGAGEMENTS CORE DISCIPLINES • Organizational Development • Strategic Transformation • Research & Planning • Organizational Learning • Competency & Leadership • Business Development COMMUNITY OF CLIENTS .

Mandaluyong City Page 18 PROFESSIONAL RESUME Ronald C. Manalastas Managing Director (Business Strategy & Transformation) . Inc. Poblacion.COMMUNICATION & IT • • • • • • • • • PLDT Globe Telecom Piltel Alcatel Digitel Bayantel Nokia Eastern Telecom Enhanced Electronics FINANCE • • • • • • • • • BPI Far East Bank Standard Chartered Rural Bank of Solano Sungate Group of Companies Philamlife Western Union SGV Consulting Malayan Insurance MARKETING & SALES • • • • • • • Nissan Gallery Monark Equipment FERN DHL Philippines Mitsui O. GOVERNMENT SERVICES • • • • Bangko Sentral ng Pilipinas Pasay City Government Brgy Addition Hills.K.S. Lines Lux Marketing LBC Air Cargo RETAIL • • • National Book Store Hallmark Chowking EDUCATION • • • • • Assumption College St. Mandaluyong City Brgy. Scholastica College STI Zamboanga Xavier School Central Colleges of the Philippines MANUFACTURING • • • San Miguel Yamamura Nestle Philippines Philips Consumer Electronics RELIGIOUS ORGANIZATIONS • • • 2003 World Meeting of Families Archdiocese of Manila and Iloilo Catholic Bishops Conference of the Philippines HOTELS • • Westin Philippine Plaza Hyatt Hotel NON-GOVERNMENTAL ORGANIZATIONS • • American Chamber Foundation Highlanders Athletic Association.

Inc. Timenet / Bayantel Vice-President. RCPI / Bayantel Business Unit Manager. Philips Electronics Functional Specialization General / Regional Management. Telecommunications. Sales. Industrial Products & Services. Business Development. International Trade & Investment. Enterprise Technology. Inc. Sales. Vice-President. Project Development. Strategic Planning. Consumer Electronics. Marketing. Duque Senior Advisor . Asian Strategic Development Center (Present) Managing Director.Educational Accomplishment • • • • Master in Business Administration. Jose Rizal University Master of Arts in Economics (Graduate Units). Ateneo de Manila University Bachelor of Laws. Telecommunications. Mktg & Branch Operations. Ateneo de Manila University Bachelor of Arts in Economics. Organizational Development. University of the Philippines Employment Engagement • • • • • • • Managing Director. Broadtel Philippines. and Publishing International and Local Training • • • • Strategic Planning Change Management Quality Programs Frontline Leadership ٠ Sales & Marketing ٠ Business Development ٠ Project Management ٠ Technology Management Page 19 PROFESSIONAL RESUME Roberto L. Hitel Business Consulting (Present) Chief Executive Officer. Business Development. and Public Relations Industry Experience Business Consulting. President.

Information Technology & Business Consulting Page 20 PROFESSIONAL RESUME Benjamin T. / Bayantel Chief Executive Officer. Wireless Works. Globe Telecom Functional Specialization General Management. Strategic Planning. Inc. National Telecommunications Commission Head . SMART Communications Managing Director. Engineering & Operations. Pamantasan ng Maynila • Bachelor of Science in Electronics & Communications Engineering Don Bosco Technical College (Registered ECE) Employment Engagement • • • • • • • • President. Timenet. (Present) Associate Commissioner. International Relations & Project Management Industry Experience Telecommunications. Inc. Engineering & Operations. Leogardo Consultant .(Technology Development & Management) Educational Accomplishment • Master in Business Administration. RCPI / Bayantel Vice-President. TEC Consultants. (Present) President. Inc. Facilities & Technology Management. Systems / Application Development. ICC / Bayantel Director. Special Projects. Engineering.

Special Assistant to the President. Diliman. Inc. Training and Development. Human Resources Officer. Trading Page 21 PROFESSIONAL RESUME Karen Claire A. The Philippine American Life Insurance Company Functional Specialization Strategic Planning. Malayan Insurance Company. Insurance. Change Management. Inc. Inc. Inc. Quezon City Employment Engagement • • • • • • • Management Consultant. Inc General Manager. Human Resource Development. General Manager. Training & Empowerment. MBM Consultants. Organizational Communications. Management Consultant.(Human Resource and Organizational Development) Educational Accomplishment • Bachelor of Science In Business Administration College of Business Administration University of the Philippines. Non-Profit Organizations. Manalastas Consultant . Bell Enterprises President. and Marketing Industry Experience Business Consulting. Organizational Change Consultants International. White Company. Marketing Services. Philippine Seminars. Performance Planning & Evaluation. Organizational Development.

Marketing Communications. (Ragnarok) Associate Product Manager. Level Up. Account Management Resident. McCann Erickson Functional Specialization Creative Development.(Marketing and Brand Management) Educational Accomplishment • Master of Arts in Communications Major in Integrated Marketing Communications University of Asia and the Pacific (With Diploma from the International Association of Advertising Agencies) • Bachelor of Arts in Humanities Major in Communications University of Asia and the Pacific Employment Engagement • • • Brand Manager. Brand Management. Non-Profit Organizations. Getz Bros. Business Consulting Management. Project Page 22 PROFESSIONAL RESUME . Inc. and Public Relations Industry Experience Fast Moving Consumer Goods. Philippines. Inc.

Perceptions. Major in External Relations (graduating) Asian Center. Functional Specialization Research and Communications. Diliman. Program & Event Management. Major in Interdisciplinary Studies De La Salle University --. University of the Philippines. Meridian Associates. External Affairs. TOLENTINO Associate Consultant (Advocacy & Policy Development) Educational Accomplishment • • Master of Arts in Philippine Studies. Benilde Employment Engagement • • PR Coordinator.College of St. Inc. Non-Profit Organizations.DOREEN HANNAH G. (Advertising and Public Relations) Assistant Events Manager. Inc. Quezon City Bachelor of Arts. and Training & Facilitation Industry Experience Marketing Communications. Public Relations. Advertising. Academic Community .

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