Hotel Classification From 1 To 5 Stars in English

Introduction With this report, the SRI team is pleased to provide the Tourism Affairs Directorate with a comprehensive,
quality-oriented, internationally comparable and accepted hotel classification and rating system. The principal project objectives of this initiative included: Development of a clearly defined classification/rating system and a set of standards for Bahrain which are comprehensive of all major categories of properties or accommodation establishments. Establishment of a process whereby the standards of existing and future properties can be measured systematically and objectively. Establishment of an enforcement/inspection system that is eventually supported by law or decree. Provision of evaluation ratings for each hotel and tourist-related accommodation in Bahrain. With a new system that is consistent with international standards, prospective visitors, travel agents, tour operators and others planning or booking visits to Bahrain should be able to clearly understand and differentiate between the different types and degrees of quality of accommodations in Bahrain. In addition, current and prospective hotel investors in Bahrain will also be able to invest and develop according to a clearer system. The system should be easy to use in re-evaluating the existing hotels and service apartment establishments, as well as the two resort complexes and new properties that are being established. Given the Governments increasing emphasis on tourism, particularly family-oriented tourism, the system includes careful consideration of infrastructure and services amenities relevant to this growing segment. Drawing from other countries experience in developing new classification systems, the team developed a system based on the following considerations: International Classification Practices: The highlight of which is a move toward including qualitative criteria in modern rating systems. International Hospitality Trends: A heavy emphasis on the quality and size of guest bedrooms over other hotel amenities. Arabian Gulf and Local Preferences: These criteria will need to reflect local designs and services that reflect Arab and Bahraini tastes and preferences.
New Classification & Rating Standards for Bahrain Based on a review by the SRI team and input from the Government and private sector in Bahrain, SRI has prepared a set of new classification and rating standards for hotels in Bahrain. The new system combines both quantitative criteria and qualitative criteria. The draft classification and rating system proposed is based largely on international standards. These standards draw from a range of international systems, including Switzerland, Scotland, Lebanon, France, and New Zealand. The New Zealand and Swiss systems main attractions are that they have a good balance between objective infrastructure criteria and quality factors. Moreover, its quality factors can be easily expanded as the Bahrain industry matures. This system also categorizes hotels using the internationally recognized five-star rating system. The system includes a basic set of requirements that all hotel properties will have to meet in order to be eligible for a certain star rating. Once a hotel meets the minimum standards detailed, it is subject to an evaluation according to the point-scheme that includes many qualitative factors. For example, a hotel that meets the minimum standards for a four-star category would still have to be evaluated according to the scoring criteria below to see whether it adds up enough points to actually qualify for four-star category. If it does not meet the minimum number of points that a four-star hotel should have (80), it cannot be considered a four-star hotel.
RATING STANDARDS FOR HOTELS 5 STARS BUILDING/CONSTRUCTION The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs. The hotel must be built as a separate building(s), with a luxurious facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only. The construction should match the first class standards from inside and outside, including the finishing. SECURITY General Security Standards and Procedures The hotels safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted. Security officer. The hotels entrances are controlled and locked during the night. Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements. Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including each floor and the distance from the guests rooms not more than 30 meters The land area should be minimum of 1500 m2 to each 100 rooms The hotel must have a professionally designed and well-arranged garden. Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such
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Fire Safety Rules
EXTERIOR AND GROUNDS Land Garden PUBLIC AREAS

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Hotel Entrance
Front Office Desk Minimum Lobby Size Public outlets
RATING STANDARDS FOR HOTELS 5 STARS as entrances leading to clubs, the swimming pool and other facilities. Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas. Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances. 24/24 hours for reception 500m2 The area allocated for public outlets should not be less than 1.5 square meter per bed except the areas for restaurants. Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls The hotel must provide a fully furnished luxury waiting area in the lobby The furniture has to be of first class quality and the floor fully carpeted or covered with high class flooring material i.e. marble. Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective. Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets. Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene. Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for women and men. Separate toilets must be provided for management and the staff members. The hotel must provide access ramps for handicapped guests. For buildings of more than two levels (including ground floor) the hotel should have at least 3 electric elevators. They should be able to hold a minimum of ten people. A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and the restaurant are on two different floors
Furnishings in common areas

Comment [SW1]: Need to see thermostat
Temperature in public areas
Bathrooms in public areas
Handicapped facilities Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators)
RATING STANDARDS FOR HOTELS 5 STARS Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good standard. A staff restaurant must be provided. It must be of a good standard and must always be hygienic. The general manager must have a high qualification in hotel management in addition to 5 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security. An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in Arabic and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department. 100 Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be -double room 30m2 -single room 20 m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2 meters for bathrooms. The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms. Minimum one for every thirty rooms.
Management and staff
Minimum number of rooms Dimensions (including hall)
Suites
Minimum Number of Handicap Accessible Rooms (Accessible means someone
RATING STANDARDS FOR HOTELS 5 STARS in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably. Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction Bed: doubles at least 200 cm wide x 210 cm; singles at least 120 cm wide x 200 cm. With a headboard. Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm. The number of beds must equal at least 10% of the total number of rooms Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 20 with a remote control, satellite and the local channel in addition to an in-house video system. A telephone with international direct dialling and internal communications. Wastepaper basket that should be cleaned, covered, and fireresistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in noticeable place. Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit.
Arrangements
Key cards installed Temperature Control
RATING STANDARDS FOR HOTELS 5 STARS In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire. All electrical fittings must be of high quality. There must be separate switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed. Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest Recommended Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C All the rooms shall have a central air-condition with a separate control. Windows should have luxurious lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room. Each door must have a primary lock and a secondary lock. View port recommended Individual safe in room Safe deposit boxes at reception with proper envelopes Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours. Public telephone booths that can be used for local and international calls must be located in a convenient place. A litter processing room should be in use in coordination with the Municipality. Each floor must have a service room. The rooms must have cupboards to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys. Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily. Blankets changed every three days. Bath linen changed daily, and upon the guests departure. In-house laundry and dry cleaning services provided or subcontracted.
Windows Doors Safe deposit box/Security Telephone
Litter processing Service Room Cleaning and Linen Replacement Laundry/Dry cleaning Service (daily except for
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RATING STANDARDS FOR HOTELS 5 STARS the weekend) BATHROOMS Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror Hair dryer Paper tissue Five superior types of towels for different uses Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket A coffee shop open for 24 hours per day At least two super class restaurants at the establishment serving a wide range of international dishes with a la carte and table dhote menus. At least one restaurant open for at least 18 hours per day. A copy of the menu kept in a prominent place near the restaurant entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. Comprehensive menu available 24/24 Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes. Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day
Bathroom Arrangement
Bathroom Items
FOOD AND BEVERAGE SERVICES Coffee Shop Hotel Dining

Food Menu
Bar
Room Service
Kitchen and Services Departments
RATING STANDARDS FOR HOTELS 5 STARS A service lift leading to guest rooms The kitchen must meet health requirements of the Ministry of Health and Municipality.
FACILITIES AVAILABLE TO GUESTS In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters. Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of four credit cards accepted. A reservation service for plays, concerts and other entertainment events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour Operator, Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request A well equipped health club with facilities such as sauna and jacuzzi must be provided. An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres. Toilets, showers, changing rooms, a beverage and snack bar must be provided. One business centre required Medical services and a doctor provided on request. A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics The hall must have five toilets for men and five for women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must be provided Soap, towels and a hand dryer
Reception
Leisure Facilities
Business Center Emergency medical services Meeting/ Conference Room
Function Room Toilets
RATING STANDARDS FOR HOTELS 5 STARS Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
RATING STANDARDS FOR HOTELS 4 STARS BUILDING/CONSTRUCTION The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs. The hotel must be built as a separate building(s), with a deluxe facade and impeccable appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only. The construction should match the highest possible from inside and outside, including the finishing. SECURITY General Security Standards and Procedures The hotels safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted. Security officer. The hotels entrances are controlled and locked during the night. Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements. Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including each floor and the distance from the guests rooms not more than 30 meters The land area should be minimum of 1500 m2 to each 100 rooms The hotel must have a professionally designed and well-arranged garden.
Fire Safety Rules
EXTERIOR AND GROUNDS Land Garden PUBLIC AREAS

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RATING STANDARDS FOR HOTELS 4 STARS Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and buses. Valet parking must be made available. The main entrance must remain open for 24 hours a day. It must be separate from Hotel Entrance other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities. Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas. Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances. 24/24 hours for reception Front Office Desk Minimum Lobby 400m2 Size The area allocated for public outlets should not be less than 6 square meter per bed except the areas for restaurants. Public outlets Ventilation means have to be installed in all public areas. Separate parking area for conferences and banquet halls The hotel must provide a fully furnished luxury waiting area in the lobby. The furniture has to be of first class quality and the floor fully carpeted Furnishings in or covered with high class flooring material i.e. marble. common areas Walls have to be covered with wallpaper, wood or other cover that suits the beauty of the building and the windows should be heat reflective. Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common Temperature in areas. Separate control units must be provided in rooms, halls, public areas restaurants and other outlets. Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene. Bathrooms in Toilets for the handicapped must be provided. public areas Restaurants, conferences and banquet halls must have separate toilets for women and men. Separate toilets must be provided for management and the staff members. The hotel must provide access ramps for handicapped guests. Handicapped facilities For buildings of more than two levels (including ground floor) the Elevators hotel should have at least 2 electric elevators. They should be able to (According to hold a minimum of eight people. Directorate, the A separate service elevator must be located in the service area. Municipality
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requires all buildings of 2 or more floors to have elevators)
RATING STANDARDS FOR HOTELS 4 STARS A dumb waiter is recommended for service in case the kitchen and the restaurant are on two different floors
Management must have separate offices Staff must be provided with a parking area. Staff accommodation must be provided and must be of a good standard. A staff restaurant must be provided. It must be of a good standard and must always be hygienic. The general manager must have a high qualification in hotel management in addition to 4 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security. An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another. All members of staff must wear badges stating their names in Arabic and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department. 80 Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be -double room 25m2 -single room 16 m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2 meters for bathrooms. The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.
Minimum number of rooms Dimensions (including hall)
Suites
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RATING STANDARDS FOR HOTELS 4 STARS
Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
Minimum one for every thirty rooms.
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction Bed: doubles at least 200 cm wide x 200 cm; singles at least 120 cm wide x 200 cm. With a headboard. Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm. The number of beds must equal at least 10% of the total number of rooms Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Every room must have a dining table. Mini-bar refrigerator which is stocked daily A TV set not less than 16 with a remote control, satellite and the local channel in addition to an in-house video system. A telephone with international direct dialling and internal communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in noticeable place.
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Key cards installed Temperature Control Windows Doors Safe deposit box/Security Telephone
RATING STANDARDS FOR HOTELS 4 STARS Arabic-English telephone directory Chests of drawers of a suitable size in each room. A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. Hotel stationary and a sewing kit. In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire. All electrical fittings must be of high quality. There must be separate switches for lights beside the beds and others for reading lights. There should be a central switch beside the bed. Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest Recommended Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 16 and 25C All the rooms shall have a central air-condition with a separate control. Windows should have luxurious lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room. Each door must have a primary lock and a secondary lock. View port recommended Individual safe in room Safe deposit boxes at reception with proper envelopes Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours. Public telephone booths that can be used for local and international calls must be located in a convenient place. A litter processing room should be in use in coordination with the Municipality. Each floor must have a service room. The rooms must have cupboards to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys. Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily. Blankets changed every three days.
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Litter processing Service Room Cleaning and Linen Replacement
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Laundry/Dry cleaning Service (daily except for the weekend) BATHROOMS
RATING STANDARDS FOR HOTELS 4 STARS Bath linen changed daily, and upon the guests departure. In-house laundry and dry cleaning services provided or subcontracted.
Bathroom Items
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue Towels changed daily Soap Hotel-branded Shampoo and conditioner Hotel-branded Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket A coffee shop open for 24 hours per day At least two super class restaurants at the establishment serving a wide range of international dishes with a la carte and table dhote menus. At least one restaurant open for at least 18 hours per day. A copy of the menu kept in a prominent place near the restaurant entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. Comprehensive menu available 24/24 Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their
FOOD AND BEVERAGE SERVICES Coffee Shop Hotel Dining

Food Menu
Bar Room Service
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Kitchen and Services Departments
RATING STANDARDS FOR HOTELS 4 STARS prices and taxes. Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day A service lift leading to guest rooms. The kitchen must meet health requirements of the Ministry of Health and Municipality.
FACILITIES AVAILABLE TO GUESTS In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters. Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of three credit cards accepted. A reservation service for plays, concerts and other entertainment events organized outside the hotel must be provided Commercial shops or offices within the hotel will be: Tour Operator, Rent-a-car, gift shop, bookstore selling magazines, tobaccos, flowers and other items A hairdresser for men and women A baby sitter available upon request Medical services and a doctor provided on request A well equipped health club with facilities such as sauna and jacuzzi must be provided. An outdoor or an air-conditioned indoor swimming pool and a children's pool. The pool area must not be less than 100 square metres. Toilets, showers, changing rooms, a beverage and snack bar must be provided. One business centre required Medical services and a doctor provided on request. A hall for parties, banquets, conferences and other occasions. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics The hall must have four toilets for men and four women. A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must be provided
Reception
Leisure Facilities
Business Center Emergency medical services
Meeting/ Conference Room
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RATING STANDARDS FOR HOTELS 4 STARS Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
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RATING STANDARDS FOR HOTELS 3 STARS BUILDING/CONSTRUCTION The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs. The hotel must be built as a separate building(s), with an attractive faade and very good appearance suitable for use as a hotel. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only. SECURITY General Security Standards and Procedures The hotels safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted. Security officer. The hotels entrances are controlled and locked during the night. Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements. Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including each floor and the distance from the guests rooms not more than 30 meters
Fire Safety Rules
EXTERIOR AND GROUNDS Land The land area should be minimum of 1000 m2 to each 100 rooms Total parking spaces equivalent to 500 m2 A parking area should be provided with at least one parking lot per two rooms. A parking area for each 20 square metres of the area allocated for restaurants and waiting halls Note: the Traffic Committee of the Ministry of the Interior usually designates the parking areas. Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The entrance must be within easy reach. On the outside it must have a covered forecourt to protect guests from weather conditions as they arrive or depart. The area must be large enough to accommodate cars, taxis and
Parking Lots & Garages (each space =10m2)
PUBLIC AREAS
Hotel Entrance
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RATING STANDARDS FOR HOTELS 3 STARS buses. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities Nightclub and bar entrances should be from inside the hotel. Availability of separate corridors linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas for newly constructed properties) Restaurants, souvenir stores, conference/function halls and nightclubs should have their own entrances 24/24 hours for reception 300m2
The area allocated for public outlets should not be less than 1.5 square meter per bed except the areas for restaurants. Separate parking area for conferences and banquet halls Two WC (1 men's and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene. Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for women and men. Separate toilets must be provided for management and the staff members. The hotel must provide access ramps for handicapped guests For buildings of more than two levels (including ground floor). They should be able to hold a minimum of seven people A separate service elevator must be located in the service area. A dumb waiter is recommended for service in case the kitchen and the restaurant are on two different floors
Management must have separate offices Staff must be provided with a parking area. Staff accommodation and/or allowance must be provided The general manager must have a high qualification in hotel management in addition to 3 years experience in the field of work. The hotel must have qualified managers, skilled, experienced and of good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human
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RATING STANDARDS FOR HOTELS 3 STARS Resources, Maintenance, Housekeeping, Purchasing and Security. An experienced team qualified to work in the hotel business A full uniform to all staff. The uniform must differ from one department to another All members of staff must wear badges stating their names in Arabic and English Staff who controls food must have food hygiene training. All service staff must be certified as fit food handlers by the Ministry of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department. Minimum number of rooms Dimensions (including hall) 60
Suites
Connecting and single rooms Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be -double room 16m2 -single room 13m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2 meters for bathrooms. The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms.) In suites there should always be two telephones, one in the bedroom and one in the sitting room. The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms. The number of single rooms should not be more than 5% of the total number.) Minimum one for every thirty rooms.
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Arrangements
Key cards installed Doors Safe deposit box/Security
RATING STANDARDS FOR HOTELS 3 STARS Guest rooms, toilets, and corridors leading to them must be kept out of public sight required for new properties. Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard. Extra beds for guests on request, the size of the bed must be at least 200cm x 100 cm. The number of beds must equal at least 10% of the total number of rooms Children cots or portable beds provided on request Two pillows per person General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator A TV set not less than 16 with a remote control, satellite and the local channel A telephone with international direct dialling and internal communications. Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in noticeable place. Arabic-English telephone directory Chests of drawers or wardrobe A luggage rack. Drinking water A writing desk with drawers, a chair, and suitable lighting. A dressing table, a mirror, set of drawers, and a stool Bedrooms must have a full mirror not less than 160 cm in height. Each room ought to have a wardrobe with at least ten hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire. Walls decorated with paints or pictures. Alarm clock Bag for guests' dirty linen Documentation about the hotel in Arabic and English. Two armchairs and additional chair per guest Recommended Each door must have a primary lock and a secondary lock. View port recommended Individual safe in room Safe deposit boxes at reception with proper envelopes
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Telephone
Litter processing Service Room Cleaning and Linen Replacement Laundry/Dry cleaning Service (daily except for the weekend) BATHROOMS
RATING STANDARDS FOR HOTELS 3 STARS Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours. Public telephone booths that can be used for local and international calls must be located in a convenient place. A litter processing room should be in use in coordination with the Municipality. Each floor must have a service room. The rooms must have cupboards to store linen and detergents. In addition, each service room must have a table and an area designated for cleaning trolleys. Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily. Blankets changed every three days. Bath linen changed daily, and upon the guests departure. In-house laundry and dry cleaning services provided or subcontracted.
Bathroom Items
Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a constant supply of hot and cold water The commode must be equipped with a flush system and bidet. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in plastic near the toilet door A rail for towels One razor outlet A telephone in each guest bathroom Electrical point for shaver and dryer beside the mirror. Hair dryer Paper tissue Toilet paper with spare roll and sanitary bags Hair dryer Paper tissues Waste basket Continental breakfast served in the dining room or restaurant until at least 10 am. Availability of continental breakfast service in rooms is
FOOD AND BEVERAGE SERVICES Breakfast Service

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Hotel Dining
Hotel Kitchen Bar
Room Service
RATING STANDARDS FOR HOTELS 3 STARS suggested. One restaurant or food outlet required. A bar providing food, beverages, coffee and snacks. The hotel must provide a restaurant open for all meals, serving a wide range of international dishes with a la carte menu. It must be open 24hrs a day. Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one chair per bed and the area allocated for the restaurants not less than 1,3 square meters per chair. The kitchen must meet health requirements of the Ministry of Health and Municipality. No requirement to have a bar Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes. Staff dressed in departmental uniform. Three meals or more offered daily, dinner served until midnight. Snacks and beverages available 24 hours a day
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RATING STANDARDS FOR HOTELS 3 STARS FACILITIES AVAILABLE TO GUESTS In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters. Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted. A reservation service for plays, concerts and other entertainment events organized outside the hotel must be provided A baby sitter available upon request Recommend that there be made available a well equipped health club with facilities such as sauna and jacuzzi must be provided. Recommend that there be made available an outdoor or an airconditioned indoor swimming pool and a children's pool. The pool must not be less than 100 square metres. Recommend that there be made available Toilets, showers, changing rooms, a beverage and snack bar One business centre required Medical services and a doctor provided on request. Two function room for functions with an area not less than 1.5 metres per room. One big and one small. The service area must not be visible to guests Different types of lighting for different occasions The area between the ceiling and the floor not less than 2.5 metres Central air-conditioning with a separate unit control per hall Carpeted floor or covered with good quality ceramics A washing hose must be provided next to each toilet. Adequate number of washbasin of high quality brands A litter basket , which must be clean, covered and fire resistant, must be provided Soap, towels and a hand dryer Toilets marked by signs distinguishing between women and men Hangers for toilets and washbasin Toilets for handicapped provided with proper handles Secure locks for toilet doors The toilets must be well ventilated
Reception
Leisure Facilities
Business Center Emergency medical services
Meeting/ Conference Room
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RATING STANDARDS FOR HOTELS 2 STARS BUILDING/CONSTRUCTION The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs. The hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only. SECURITY General Security Standards and Procedures The hotels safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted. Security officer. The hotels entrances are controlled and locked during the night. Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements. Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers and sprinkler systems. Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including each floor and the distance from the guests rooms not more than 30 meters The land area should be minimum of 1000 m2 to each 100 rooms A parking area should be provided with at least one parking lot per two rooms. Note: the Traffic Committee of the Ministry of the Interior usually designates the parking areas. Separate from hotel restaurant or other establishment. Separate service entrance and for receiving goods. The main entrance must remain open for 24 hours a day. It must be separate from other entrances, which are open only for guests, such as entrances leading to clubs, the swimming pool and other facilities. Nightclub and bar entrances should be from inside the hotel. Recommendation for new properties that separate corridors are available linking rooms to the swimming pool and the beach so that guests do not have to pass through public areas.
Fire Safety Rules
EXTERIOR AND GROUNDS Land Parking Lots & Garages (each space =10m2) PUBLIC AREAS
Hotel Entrance
25
RATING STANDARDS FOR HOTELS 2 STARS 24/24 hours for reception 200m2 The area allocated for public outlets should not be less than half square metre per bed except the areas for restaurants. Ventilation means have to be installed in all public areas. Central air conditioning and heating system that maintains comfortable temperature (16-25 degrees Centigrade) throughout the year in common areas. Separate control units must be provided in rooms, halls, restaurants and other outlets. Two WC (1 men and 1 women's) in or near reception area. which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene. Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for women and men. Separate toilets must be provided for management and the staff members. The hotel must provide access ramps for handicapped guests. For buildings of more than two levels (including ground floor).

Temperature in public areas
Management must have separate offices The general manager must have a qualification in hotel management in addition to experience in the field of work. The hotel must have qualified managers, skilled, experienced and of good reputation for each of the following: front office, Sales and marketing, Food and beverage (including kitchen and restaurants), Human Resources, Maintenance, Housekeeping, Purchasing and Security. A team qualified to work in the hotel business A full uniform to all staff. All members of staff must wear badges stating their names in Arabic and English Staff who control food must have Food Hygiene training. All service staff must be certified as fit food handlers by the Ministry of Health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department.
26
RATING STANDARDS FOR HOTELS 2 STARS Minimum number of rooms Dimensions (including hall) 30 Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be -double room 14m2 -single room 12m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2 meters for bathrooms. The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms. In suites there should always be two telephones, one in the bedroom and one in the sitting room. The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms. The number of single rooms should not be more than 5% of the total number. At least one room.
Suites
Connecting and single rooms Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
Arrangements
Guest rooms, toilets, and corridors leading to them must be kept out of public sight. Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. With a headboard. Extra beds for guests on request The number of beds must equal at least 5% of the total number of rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Mini-bar refrigerator recommended Television
27
Key cards installed Temperature Control Windows Doors Safe deposit box/Security
RATING STANDARDS FOR HOTELS 2 STARS A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non-smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in noticeable place. Arabic-English telephone directory A luggage rack. Drinking water Bedrooms must have a mirror. Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points. In adherence to the regulations of the Civil Defence Department, each room must have a map marking the easiest exit in case of fire. There should be a central switch beside the bed. Walls decorated with paints or pictures. Recommended Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C All the rooms shall have a central air-condition with a separate control. Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room. Each door must have a primary lock and a secondary lock. Safe at reception Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours. Public telephone booths that can be used for local and international calls must be located in a convenient place. One public telephone with emergency numbers accessible during emergencies at reception office. A litter processing room should be in use in coordination with the Municipality. Each floor must have an area designated for cleaning trolleys. Bedrooms cleaned on daily basis Beds must have double sheets, which have to be changed daily. Blankets changed every five days. Bath linen changed daily, and upon the guests departure. In-house laundry and dry cleaning services provided or subcontracted.
Telephone
Litter processing Service Room Cleaning and Linen Replacement Laundry/Dry cleaning Service (daily except for the weekend)
28
RATING STANDARDS FOR HOTELS 2 STARS BATHROOMS Each room equipped with a non-slip bath area with two handles on the sides, shower curtain or sliding door and bath mat Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. There should be sufficient lighting and the switch preferably covered in plastic near the toilet door A rail for towels One razor outlet Electrical point for shaver and dryer beside the mirror. Toilet paper with spare roll and sanitary bags. Waste basket Continental breakfast served in the dining room or restaurant until at least 10 am One restaurant or food outlet required. The hotel must provide a restaurant open for all meals, serving international dishes with a la carte menu. Chairs for children. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby could be allocated for serving food A proper cloakroom to keep guests' coats and bags. Note: the number of chairs in the restaurants must not be less than one chair per 2 beds and the area allocated for the restaurants not less than 1, 3 square meters per chair. The kitchen must meet health requirements of the Ministry of Health and Municipality. No requirement to have a bar Room service with a properly equipped answering machine. Provide each room with a typed menu of food and beverage items along with their prices and taxes. Three meals or more offered daily.
Bathroom Items

Hotel Dining
Hotel Kitchen Bar Room Service
29
RATING STANDARDS FOR HOTELS 2 STARS Snacks and beverages available 24 hours a day. FACILITIES AVAILABLE TO GUESTS In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 6 X 3 meters. Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted. Recommend that a referral be available to a health and fitness centre No requirements Medical services and a doctor provided on request.
Reception
Leisure Facilities Business Center Emergency medical services Meeting/ Conference Room
Not required
RATING STANDARDS FOR HOTELS 1 STAR BUILDING/CONSTRUCTION The building must be constructed according to the general requirements or regulations for construction projects as issued by the Directorate of Public Work Affairs. The hotel must be built as a separate building(s), with an impeccable appearance suitable for the use of a hotel purpose. In addition, the hotel should form one unit with its own entrances, corridors, elevators, staircases, and all used by the hotel only. SECURITY General Security Standards and Procedures The hotels safety practices must conform to Civil Defense Directorate regulations concerning safety standards. Emergency telephone numbers posted. Security officer. The hotels entrances are controlled and locked during the night. Hotel fire prevention and alarm practices must conform to Civil Defense Directorate and municipal fire safety requirements. Smoke detectors in each guest room. Means of escape to emergency exits specified in each room and hallways in English and Arabic. Fire fighting equipment available including portable fire extinguishers and sprinkler systems.
Fire Safety Rules
30
RATING STANDARDS FOR HOTELS 1 STAR Notices in all bedrooms and public areas for emergencies. Note: the fire escapes should be distributed to the entire hotel, including each floor and the distance from the guests rooms not more than 30 meters EXTERIOR AND GROUNDS Land Parking Lots & Garages (each space =10m2) PUBLIC AREAS Hotel Entrance Front Office Desk Minimum Lobby Size Public outlets Furnishings in common areas Temperature in public areas Separate from hotel restaurant or other establishment. Separate service entrance. Nightclub and bar entrances should be from inside the hotel. 24/24 hours for reception
The land area should be minimum of 1000 m2 to each 100 rooms Total parking spaces equivalent to 200 m2 A parking area should be provided with at least one parking lot per six rooms. Note: the Traffic Committee of the Ministry of the Interior usually designates the parking areas.
20m2 The area allocated for public outlets should not be less than half square metre per bed except the areas for restaurants. Outlets and rooms must have high standard soundproof facilities. The furniture has to be of good quality and the floor properly carpeted or covered with good quality materials. Central air conditioning and heating system that maintains comfortable temperature (18-25 degrees Centigrade) throughout the year in common areas. Two WC (1 men and 1 women's) in or near reception area. Which must be easily identified by their signs. The toilets must be equipped with devices necessary for maintaining a good standard of hygiene. Toilets for the handicapped must be provided. Restaurants, conferences and banquet halls must have separate toilets for women and men. Separate toilets must be provided for management and the staff members. The hotel must provide access ramps for handicapped guests.

Handicapped facilities
31
RATING STANDARDS FOR HOTELS 1 STAR Elevators (According to Directorate, the Municipality requires all buildings of 2 or more floors to have elevators) For buildings of more than two levels (including ground floor).
Minimum number of rooms
Management must have separate offices The general manager must have a qualification in hotel management A qualified team of staff to work in the hotel business. Recommend dress code e.g. black trousers, white shirt. All service staff must be certified as fit food handlers by the ministry of health. The General Manager must meet the approval of the Tourism Affairs, Tourism Monitoring Department. 20 Rooms should correspond to the following minimum sizes: excluding the bathroom and corridor areas must be -double room 12m2 -single room 10m2 The ceiling height should be not less than 2.5 meters for rooms and 2.2 meters for bathrooms. The hotel must provide suites consisting of a minimum on one bedroom, a dining room, and a bathroom. The number of suites must equal at least 10% of the total number of rooms. At least one room.
Dimensions (including hall)
Suites Minimum Number of Handicap Accessible Rooms (Accessible means someone in a wheelchair can easily enter and leave the room and use the bathroom facilities comfortably.)
32
RATING STANDARDS FOR HOTELS 1 STAR Guest rooms, toilets, and corridors leading to them must be kept out of public sight for new construction The number of connecting rooms has to be not less than 10% of the total number of rooms. There should be doors between the rooms. The number of single rooms should not be more than 5% of the total number. Bed: doubles at least 190 cm wide x 190cm; singles at least 90 cm wide x 190cm. Extra beds for guests on request The number of beds must equal at least 5% of the total number of rooms Children cots provided on request At least one pillow General room lighting A bedside table, with a drawer and reading lamp in each room. Table Mini-bar refrigerator recommended Television recommended A TV set not less than 14 with a remote control, satellite and the local channel A telephone Wastepaper basket that should be cleaned, covered, and fire-resistant. Non smoking rooms available and if possible one non-smoking floor. Ashtray if smoking room Prayer rug available and the direction of prayer (Kiblah) fixed in noticeable place. Arabic-English telephone directory Bedrooms must have a mirror Each room ought to have a wardrobe with at least six hangers Electric current must be marked on all points. Recommended Air-conditioning. Efficient air conditioning in all rooms. Ability to maintain room temperature between 18 and 25C Windows should have lightproof shutters, curtains or blinds. A minimum of one double-glazed window per room. Each door must have a primary lock and a secondary lock. Safe at reception Direct dial telephone in all rooms, as well as a telephone switchboard. 24/24 hours. One public telephone cabinet for every 30 rooms, without private telephone. A litter processing room should be in use in coordination with the
Arrangements
Key cards installed Temperature Control Windows Doors Safe deposit box/Security Telephone Litter processing
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Cleaning and Linen Replacement Laundry/Dry cleaning Service (daily except for the weekend) BATHROOMS
RATING STANDARDS FOR HOTELS 1 STAR Municipality. Bedrooms cleaned on daily basis Beds must have double sheets, which have be changed daily. Blankets changed every five days. Bath linen changed daily, and upon the guests departure. In-house laundry and dry cleaning services provided or subcontracted.
Bathroom Items
Each room equipped with a bathroom of 2 square meters, bathing area, shower curtain and bath mat Electric exhaust fan. The bath must be located in a place where it is easy to maintain with a constant supply of hot and cold water The commode must be equipped with a flush system and washing hose. All rooms with bath or shower/WC. A washbasin with a mirror (20X35 cm), and a lamp on top of the basin. A shelf or counter for shaving kit and other grooming accessories. Electric exhaust fan. and the switch preferably covered in plastic near the toilet door A rail for towels Mirror in guest toilets (70 X 50 cm). One razor outlet Toilet paper with spare roll and sanitary bags Waste basket Continental breakfast served until at least 10 am

34
Hotel Dining
Hotel Kitchen Bar Room Service
RATING STANDARDS FOR HOTELS 1 STAR One restaurant or food outlet recommended The hotel must provide a restaurant open for all meals, serving international dishes with a la carte menu. Tables suitable for individuals as well as groups and chairs must be comfortable. Suitable table linen of good quality. Tissues and napkins provided with each meal. A copy of the menu kept in a prominent place near the restaurant entrance. Prices and taxes including other charges must be clearly marked. Opening hours and service hours must be shown. The menu must be in Arabic and English. A restaurant or a food room for serving breakfast or part of the lobby could be allocated for serving food. Note: the number of chairs in the restaurants must not be less than one chair per 4 beds and the area allocated for the restaurants not less than 1,1 square meters per chair. The kitchen must meet health requirements of the Ministry of Health and Municipality. No requirement to have a bar No requirement to have room service In a convenient place and suitably designed to receive guests with proper facilities to handle guests luggage. The reception area must not be less than 2 X 3 meters. Open for 24 hours. Room keys or magnetic cards handed over to guests upon arrival. A minimum of two credit cards accepted. No requirements No requirements Medical referral services available No requirement to have meeting or conference rooms
FACILITIES AVAILABLE TO GUESTS

Reception
Leisure Facilities Business Center Emergency medical services Meeting/ Conference Room
35

Hotel Classification From 1 To 5 Stars in English

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Hotel Classification From 1 To 5 Stars in English

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Introduction With this report, the SRI team is pleased to provide the Tourism Affairs Directorate with a comprehensive,

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Fire Safety Rules

EXTERIOR AND GROUNDS Land Garden PUBLIC AREAS

Front Office Desk Minimum Lobby Size Public outlets

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Furnishings in common areas

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Temperature in public areas

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Bathrooms in public areas

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Management and staff

Minimum number of rooms Dimensions (including hall)

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Minimum Number of Handicap Accessible Rooms (Accessible means someone

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Key cards installed Temperature Control

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Windows Doors Safe deposit box/Security Telephone

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FOOD AND BEVERAGE SERVICES Coffee Shop Hotel Dining

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Kitchen and Services Departments

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Business Center Emergency medical services Meeting/ Conference Room

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Function Room Toilets

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Fire Safety Rules

EXTERIOR AND GROUNDS Land Garden PUBLIC AREAS

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requires all buildings of 2 or more floors to have elevators)

Management and staff

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Minimum number of rooms Dimensions (including hall)

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RATING STANDARDS FOR HOTELS 4 STARS

Minimum one for every thirty rooms.

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Litter processing Service Room Cleaning and Linen Replacement

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