AnneTuckerBrittle,PMP

2970SaintJohnsAvenueJacksonville,FL32205 9048913008annetbrittle@hotmail.com P E R S O N A L S T A T E M E N T IamaPMIcertifiedProjectManagementProfessionalskilledatinitiating,planning,executing,and controllingprojects.Ihaveover20yearsexperienceinInformationTechnologyacrossmanyindustries, locations,andfunctions.Aprovenleader,Iamtheideapersonontheteam.Peopleconnectwithme;Iam anexpertatrelatingtobothtechnicalandnontechnicalpeople.Icantalkaboutarchitecturewitha.Net developer,andthenteachthesolidwasteworkerhowtoenteratimesheetonline.Iamnotafraidtopoint outnewbusinessprocessesorrecommendnewsoftwaresolutionstoacustomer.Icansellanyproductto anyone,especiallyagoodproduct.Iamquickandefficient,notrequiringsupervisionorlengthy explanations.Idontmissdeadlines.ImeetorexceedexpectationsformyprojectsandIhavewonawards formywork.IdonotallowcustomersorcoworkerstogodownwrongpathsifIcaninterveneandassist.I amenthusiasticaboutnewprojectsandinitiativesandwillgotheextramiletoresearchanything.Ikeepup withtrendsinmyindustry.CustomerstrustmebecauseIfollowthroughandstayintheloopuntilissuesare resolved.Idonotleaveclientsorcoworkershanging,nordoesanyonehavetoaskmetwicetocomplete anassignmentortask.Iamthemanageryoucancountontogetthejobdoneright.Iproducequalitywork thatIamproudofandtakeaconfidentapproachtomyprojects.Iembraceopportunitiestoacquirenew skillsorwaysofthinking.IwouldnotgivemycustomersanyproductorservicethatIwouldnotbehappy withmyself.IcareaboutmyjobandIcareaboutthecustomer. E X P E R I E N C E O V E R V I E W IamskilledatrecognizingInformationTechnologyneedsofcustomersandrecommendingsolutionstohelp customersreachtheirgoals.Ihavedonemanagementconsultingwithvariousgovernmentorganizations (Federal,State,andMunicipal).Ihaveexperienceworkingwiththemortgagebanking,healthinsurance, construction,andpublishingindustries.IamtrainedinProjectManagement,FunctionPointAnalysis, InformationMapping,TaskAnalysis,RequirementsGathering,UseCases,InterfaceDesign,UsabilityTesting, Flash/HTMLHelpDesign,andtheCapabilityMaturityModel(SoftwareDevelopmentMethodology).Iam skilledateditingandwritingvariousdocumentsincludingPreliminaryScopes,ProjectCharters,Business Requirements,SystemsRequirementsSpecifications,QuickReferenceGuides,ExecutiveSummaries, StandardOperatingProcedures,andStatementsofWork.Iworkwellwithdevelopmentteamsandhave beenpartofthedevelopment,design,andreviewprocessformanyproducts.Iregularlyscheduleand facilitatemeetings.IusePCandMachardwareandsoftwareincluding:utilizeMicrosoftOffice2010 (Outlook,Visio,PowerPoint,Excel,andWord),SharePoint2007/2010,SnagIt9,MicrosoftPublisher,Case Complete2008,AdobeRoboHelp8,AdobeAcrobat9ProExtended,HPQualityCenter,TeamFoundation Server,LISTSERV,andKenticoCMSDesk.IfollowMicrosoftTechnicalWritingstandards. W O R K E X P E R I E N C E BusinessSystemsAnalyst,LeadTechnicalWriterandTrainerCityofJacksonville(COJ) Jacksonville,Florida March2006toPresent PerformthreejobfunctionsfortheCOJInformationTechnologiesDivision(ITD):BusinessSystems Analyst(BSA),LeadTechnicalWriter,andTrainer. DevelopedCOJEnterpriseResourcePlanning(ERP)Projectcommunicationsplan,whichincluded developinganinternalwebsiteandmonthlynewsletter. LeadAnalystforthemigrationoftheClerkofCourtstotheCityofJacksonvillesPortalandTimeand Attendancesystem. ProjectteamCOJ.net:developeduserdocumentation,trainedContentEditors,andmigrated

content. WroteinternalfundingrequestsforInformationTechnologyProjects(ITP):documentedbusiness requirements,projectedreturnoninvestment(ROI),obtainedbudgetaryquotesfromvendors,and calculatedinternalestimatesfordevelopment/customization. WrotesuccessfulITPsforPCRefreshforthecity,leadingtothepurchaseofover4000replacement PCsforoutofdateequipment. AssistedJFRDinobtainingover$600,000infundingforthepurchaseofMobileDataTerminal(MDT) equipmentforallrescuevehiclesinDuvalCounty. AssistedthePublicDefenderwithsecuringhardwareandsoftwarefundingwhichincludedmoney forVideoConferencingtechnologyatallDuvalCountyCorrectionalFacilities. ProjectsincludeProcurementTrackingSystem(OnlineBids),PayrollDisasterRecovery,PublicWorks UtilityConsumptionwebsite,DrugCourt,FamilyCourtCaseManagement,MaximoGISinterface, BusinessIntelligencesites,DigitalImaging,ServerVirtualizationandStorage,CloudServices,and ServerUpgrades. Workwithcustomers,developers,UserInterfaceDesigners,QualityAssuranceTesters,Project Managers,andGeographicalInformationSystems(GIS)stafftodocumentproposedandcurrent projects. Assistfellowwriterswithpeerreview,standards,andmanagingworkload. Tracktheprogressoftechnicalwritingandtrainingprojects. Workonnumerousdevelopmentprojectsfromthedesignphasethroughimplementationand production. Develophelpfiles,userguides,quickreferences,andtrainingmaterialsforclientssuchasthe MayorsOffice,JacksonvilleFireandRescueDepartment(JFRD),JacksonvilleSheriffsOffice(JSO), JacksonvilleFireDepartment(JFRD),ZoningandConcurrency,HumanResources,Procurement, Engineering,JacksonvillePublicLibrary,PublicWorks,ECommerce,ParksandRecreation,General Pension,andDuvalCountyCourts. AssistedtheJacksonvilleCityCouncilwithhowtodesignandsendelectronicnewsletterblastsand manageasubscriberlist. TrainedstaffintheMayorsOfficeandPublicInformationOfficeonhowtoblogusingCOJ.net. AssistedITDandtheHumanResourcesDepartmentwithtrainingplansandstrategyforrollingour Windows7andMicrosoftOffice2010toatleast6000employeesacrossCOJ. ProvidedextensivetrainingtotheJSOfortheirrichclienttimeandattendancesystembothonsite withofficersandintheDuvalCountyPretrialDetentionFacility(jail). DesignedandconductedtheJacksonvillePublicLibrary(JPL)trainingwhenCOJimplementede commerceandallowedcreditcardtransactionsinourbranches. TrainedallCOJParksandRecreationstaffontheOnlineSummerCampsRegistrationProcessand assistedcitizenswithTechnicalSupportviatelephone. Receivedexemplaryratingsonperformancefrommysupervisor.

ConsultantTSPI/CityofJacksonvilleJacksonville,Florida September2005toMarch2006 ConsultedwiththeCityofJacksonvillesInformationTechnologyDepartment. Assistedwiththecitys.Netconversionprojectsbywritingmanuals,onlinehelpfiles,andproviding training. Workeddirectlywithdeveloperstocreatematerialsandtestapplications. CreatedPowerPointpresentationsandprintedmaterialsforpresentationtomanagement. WroteFlashHelp,instructionmanuals,andcreatedflowchartsusingVisio. ConsultantSelfEmployedJacksonville,Florida July2001toAugust2005 Consultedwithvarioussmallbusinessestomeetcomputerandbusinessneeds. Setupcomputersystems,configuredsoftware,andcreatedwebpages. WorkedwithPointofSalesystems,propertymanagementbusinesses,andnonprofits.

Workedwithvariousvendorstohelpthemchoosethebestvendorproductsfortheirneedsbased ontheirrequirementsandbusinesscase. Providedtraining,aswellassoftwareandhardwaresupport. UsedMicrosoftOfficeProfessional,QuickBooksPro,andPurpleCactus.

ConsultantModisJacksonville,Florida July2001toSeptember2001(HomeSideLendingProjectManager/Analyst) Managedanddevelopedtwomajorproductsfortheemarketingandcommercedepartment. CreatedaworkingdemooftheentireliveHomeSideonlinemortgageoriginationsitebycapturing liveJSPpages,convertingtohtml,andmodifyingtheJavacode. CreatedCDROMdemousedbyHomeSidesSalesandMarketingteamforclientpresentations throughouttheUnitedStates. CreatedaMarketingPortfoliowebsiteforGlobalEBusinessDevelopment,whichincludedall bannerandtileadsavailablefromourdepartment,varioustemplates,andexamplesofmarketing andsalestools(PDFandDOCfiles),pressreleases,emarketinganddirectmailcampaigns,client relationsinformation,publicrelationsinformation,andcompanyinformation. CreatedaCDROMversionoftheMarketingPortfolioforuseasasalestool. Participatedinmanydepartmentalprojectssuchaseditingwebcontent,directmailpieces,and brochures. Wrotewebandprintedcontent. Performedmarketingresearchontheweb(placementofads,possiblesitesforads,andwhereare competitorsadvertising). November2000toMarch2001(BlueCrossBlueShieldofFloridaInstructional Designer/Analyst) Developedanddesignedinstructionalmaterialsforinternalemployees. CreatedPowerPointlessonsfortheclassroom,ParticipantGuidebooklets,CBTscripts,andCBT tests. UsedForeHelp3todevelophelpfilesforthemainframe. Collaboratedwithteammembers,subjectmatterexperts,operationspersonnel,andmanagement. Completedtheprojectbeforethedeadline. SeniorTechnicalWriterALLTELJacksonville,Florida June1998toSeptember2000 SeniorWriterforagroupofseventechnicalwriters,whoworkedonavarietyofonlineandprinted softwaremanualsformainframe,clientserver,andthinclientproducts. ProjectLeadforonlinedocumentationforALLTELsclientserver/thinclientproduct,Director,as wellasallcustomDirectorprojects. UsedvariousversionsofRoboHelp,MasterHelp,MSOffice,PaintshopPro,andVisio. Workedwithdevelopers,designers,andanalyststocreateHTML,contextsensitive,andWindows stylehelp. EstablishedthefirstwebdesignstandardsforALLTELsonlinehelpproductswhichutilizedHTML, ActiveX,Java,andJavaScript. ManuallycodedHTMLandusedauthoringtools(FrontPage,Dreamweaver). DesignedandconductedusabilitytestsformydocumentationproductsandtheDirectorproduct. SupervisedthecreationofanALLTELPublicationsProductsCDROMcatalogthatwasdistributedto allALLTELclients. Supervisedtheworkofotheremployeesandreviewedtheirwork. ParticipatedintheinterfacedesignprocessforALLTELsthinclientproductswithbrowserdelivery. ParticipatedonataskforcetosetstandardsforALLTEL. WrotefeaturearticlesfortheALLTELcorporatemagazine. ParticipatedontheplanningcommitteeforallALLTELcorporateeventsinJacksonville.

SystemsAnalystFutureTecManagementSystems,Inc.NewOrleans,Louisiana March1998toJune1998 ProvidedprojectmanagementconsultationtotheSystemsExecutiveOfficeforManpowerand Personnel(SEO/MP)fortheNavalReserve. WrotegovernmentprocessesanddesigntoolsbasedonKeyProcessAreas(KPAs)fromtheSEICMM andSACMM. DefinedfunctionalandtechnicalrequirementsinordertoimplementamajorLANbasedenterprise trainingadministrationsoftwarepackage. Preparedandpresentedfundingjustificationbriefsformyprojects. WorkedonprojectteamswhichincludedcontractorsfromAndersonConsulting,Oracle,PeopleSoft, LockheedMartin,andGartnerGroup,amongothers. Collaboratedwithbothmilitaryandgovernmentcivilservantstafftocompleteprojects. Traveledoffsitefrequentlytodeveloppartnershipswithbusinessandhighereducation professionalsinthecommunity. FunctionalAnalystLockheedMartinISSNewOrleans,Louisiana June1997toMarch1998 WorkedondesigninganEnterprise(governmentandcontractor)WorkforceDevelopmentand TrainingPlantoincludelongtermcurriculaanddegreeprograms,StudentandFacultyInternships, andvariousresourcesharingwiththeLouisianaStateUniversitysystem. HelpedsecureuptoonemilliondollarsinstatefundingforNavalReservetraininginNewOrleans. Selectedamethodologyforconductingandmanagingaskillsassessmentformilitaryandcivil serviceworkers. WrotethecharterfortheIntegratedProductTeam(IPT)fortrainingandhighereducationforthe NavalReserve. DevelopedtheinfrastructureforapermanentNavalReserveTrainingOfficeinNewOrleans. BusinessAnalyst/TechnicalWriterCSRAmericaAugusta,Georgia January1997toJune1997 PartoftheonlinedocumentationteamforCSRAmericasRocketprojectwhichwasanERP implementationofSAP. Designed,compiled,andimplementedcontextsensitive,companyspecifichelpforSAP3.0Eusing RoboHelp. WroteStandardOperatingProceduresforseveralfunctionalareasofthecompany. WorkedremotelywithSubjectMatterExpertsinAustraliaandFortLauderdale,Floridatocapture businessrequirements. TrainingContractor/TechnicalWriterAlbuquerque,NewMexico October1996toNovember1996 Workedasaselfemployed,contracttrainerforWindowsandMacintoshclassesforSandiaLabs, UniversityofNewMexico,andtheDepartmentofLabor. WrotetrainingmanualsforWordPerfectandWebPageDesignformyclients. TrainingContractorSylvanTechnologyCenterAugusta,Georgia April1996toDecember1996 WorkedthroughSylvanTechnologyCenterasacontracttrainerforonsiteWindowsbasedclasses forMonSanto,Searle,NutraSweet,CareSouth,andMorrisPublishing. WorkedinandassistedwithmaintenanceandsetupofaSylvancomputertraininglab. Trainer/ClientSalesCompuEd2000Atlanta,Georgia June1996toAugust1996 FulltimesoftwaretrainertravellingthroughoutAugusta,Atlanta,andAthens,Georgia. TaughtMSOfficeproductsatBeginnertoAdvancedlevels. TaughtMSWindows,IntroductiontoComputers,andvariousinternetrelatedclasses. Marketedandsoldtrainingpackagestobusinessclients.

Clientsincluded:JohnDeere,LucentTechnologies,andTheWeatherChannel.

FreelanceWriterVariousPublications/WebSites October1993toMay1997 Wrotereviews,features,andcolumnsformagazinessuchasAugustaMagazine,TheMetropolitan Spirit,CDROMToday,andNowMagazine. Generatedandeditedonlinecontent. WebDesigner/AnalystMorrisComm./Groupz.NetAugusta,Georgia August1995toJune1996 DesignedwebpagesforbusinessandretailclientsusingHTMLinNotepad. Assistedclientswithalltechnicalinquiriesforinternetsetupandusage,aswellasquestionsabout billing. Wroteallinternalandexternaldocumentationbothonlineandprinted. PerformedTCP/IPandWinsockinstallations,routerandmodeminstallation,andonsiteconsulting forindividualsandbusinesses. Assistedthecompanyownersandboardmembersatvariouslocationswithtrainingneeds. AdjunctProfessorofComputersAikenTechnicalCollegeAiken,SouthCarolina August1995toMay1996 TaughtafulltimeloadofcomputerclassesonMSWindows,DOScommands,LotusandMSOffice Suites,email,browsers,andTCP/IPconnectionsfortwosemesters. ReviewsEditorCDROMTodayGreensboro,NorthCarolina June1994toMay1995 AssistantEditorforthelargestcomputermagazineintheUnitedStates(circulation)themagazine hadJapaneseandBritishversionspublishedunderoursamepublishinghouse. Providedassistancewithourothercompanypublications,suchasPCGamerandNextGeneration, andattendedallthemajortradeshows(CES,etc.)withcombinedstafftoconductinterviewsand attendpreviewsofnewproducts(nondisclosurerequired). VisitedmanysoftwarestudiosincludingDisneyinBurbankCalifornia,whereIwasgivenaccessto theirfirstretailsoftwareproductforLionKing. PrivatelyviewedprototypesofthefirstHDCD(nowDVD),aswellasmanyothernewtechnologies, includingmediacompressiontoolsandauthoringtools. Assignedreviewstoanetworkofwritersaroundtheworldwithsubjectmatterexpertisein computersoftware. PersonallyreceivedreviewcopiesofeverybusinessandconsumersoftwarereleasedintheUnited Statesindiscformatonamonthlybasis. Correspondedwithsoftwarevendorsregularly,wrotereviewsandfeatures,andeditedcopyforall writers. Gaveinputintosoftwaredemostobeincludedwiththemonthlymagazine. OnlineDocumentationSpecialist/BusinessAnalystEPICElectronicPublishingWinston Salem,NorthCarolina August1993toJune1994 UsedafirstgenerationelectronicdocumentationcompilerprovidedbyMicrosofttodevelopand formatthepilotsalloftheirsoftwaredocumentation(includingforeignlanguageversionsandthe TechNetproject)forCDROM. WorkedonaudioandvideocompressionofBillGatespersonalmessagesforuseinMicrosoft products. TraveledtoMicrosoftCampusinBellevue,WashingtontohanddeliverCDROMmasters,aswellas tomeetwiththeExecutiveTeamofMicrosoft. AlsoworkedonthefirsteverelectronicdocumentationprojectsfortheSmithsonian,Departmentof Defense,andTheTennesseeValleyAuthority. Producedthecompanyselectronicbrochure,aswellasothermarketingmaterials.

Sales/HistoricalInterpretationColonialWilliamsburgFoundationWilliamsburg,Virginia June1992toFebruary1993 Providedsalesandhistoricalinterpretationfor18thCenturyReproductionFurnishingsand DecorativeArts. E D U C A T I O N SalemCollegeB.A.EnglishWinstonSalem,NorthCarolina August1988toMay1992 PMPCertificationCourse March2012 A W A R D S R E C E I V E D 2012CityofJacksonvilleLeadershipDevelopmentAcademy 2011CityofJacksonvilleTeamAwardforCOJ.net 2010CityofJacksonvilleTeamAwardforJacksonvilleChildrensCommissionPortfolioProject C O M M U N I T Y I N V O L V E M E N T DeaconModeratorRiversidePresbyterianChurch(RPC),RiversidePresbyterianDaySchoolVolunteer, UnitedWayVolunteer,UnitedWayAtlanticCircleMember,UnitedWayWomeninLocalLeadership,Deacon RPC,CommunityLifeCommitteeRPC,NewParentCommitteeRPC,CircleMemberRPC,CityofJacksonville SoccerTeam(YMCAFirstCoastGames),RiversideAvondalePreservation(RAP)Volunteer,WestsideSoccer LeagueHeadCoachandTeamMom,FriendoftheJacksonvillePublicLibrary,WolfsonsArtandAntiques ShowVolunteer,JuniorLeagueofJacksonville(SecretaryoftheBoard),JuniorLeagueofJacksonvilleBoard ofDirectors,JuniorLeagueofJacksonvilleArrangementsChair,JuniorLeagueofJacksonvilleFinanceCouncil, St.MarksEpiscopalOblationerChair,St.MarksEpiscopalDaySchoolVolunteer,PAL(CentralRiverside Elementary),TimuquanaCountryClub. C O L L E G E A C T I V I T I E S VarsitySoccerTeam(Goalie),FinanceBoardChairperson,PresidentialScholar,StudentGovernment Treasurer,JudicialBoardSecretary,FreshmanOrientationChairperson,PublicationsBoardChairperson, FellowshipAbroadtoScotland,NewspaperColumnist,LiteraryMagazineContributor,LegislativeBoard, FrenchandEnglishTutor,RotaryScholar.