COM 112 Exam 1 Review

The following information will be covered on the rst exam. Note that this list is COMPREHENSIVE, but not necessarily EXHAUSTIVE. In other words, there may be things on the exam that are not on this list. However, you can expect the bulk of the exam to come from the information contained in this review sheet. Chapter 1: Introducing Interpersonal Communication Terms: Communication Process Models of Communication: Linear, Interactional, Transactional Message Meaning: Literal (content) and Relational Context: Physical, Temporal/Historical, Social-Psychological (Emotional), Cultural, Gender Noise: Physical, Physiological, Psychological, Semantic Interpersonal Communication Maslows Hierarchy of Needs: Physical, Security, Social, Ego, Self-Actualization Communication Competency: Effectiveness, Appropriateness, Ethics, Self-awareness, Self-monitoring, Adaptability, Empathy, Cognitive Complexity Concepts: What are some myths about communication? Why is communication important? What is Maslows hierarchy of needs? How is communication relevant to Maslows hierarchy of needs? How can communication be dened? Be able to identify examples of the various components of the denition of communication. What are the similarities and differences among the three models of communication? Be able to identify examples of the model as well as examples of the parts of each model. Be able to apply the denitions of each model to examples and determine which model best explains a scenario. What is a source? Receiver? Message? Channel? Feedback? What is noise? Be able to identify aspects of noise: Physical, physiological, psychological, semantic. What is a context? How does context affect communication? Be able to identify features of context: Physical, social-psychological (emotional), temporal, culture, gender. Be able to identify the characteristics of communication. What is interpersonal communication? What makes communication interpersonal? Why does interpersonal communication matter? What is interpersonal communication competence? What are the characteristics of a competent communicator? Chapter 2: Perception & Self Terms: Perception Attending and Selecting Salience Organizing Schemata (schema) Punctuation Positivity bias/Positivity effect Negativity bias/Negativity effect Primacy effect Recency effect Interpreting Retrieving

 Sex Gender Gender roles: Masculine, Feminine, Androgynous, Undifferentiated Self-concept Self-fullling prophecy Identity Management Theory Facework Implicit Personality Theory Halo Effect: Positive Halo, Negative Halo (Horn Effect) Attribution Internal attribution External attribution Fundamental attribution error Actor-observer effect Self-serving bias Over-attribution Concepts: Identify and describe the steps in the perceptual process and common perceptual errors. How does punctuation impact the organization stage of the perception process? How does salience affect the selection stage of the perception process? How do attributions play a role in the interpretation stage of the perceptual process? What is the difference between an internal attribution and an external attribution? Why is the fundamental attribution error so common? Why do we often make the perceptual error of the self-serving bias? Describe the processes that inuence how we form impressions of others. What are the differences between the halo effect and the horn effect (negative halo effect)? How does the primacy effect impact the perception process? Explain strategies for improving perception. Distinguish between automatic and controlled components of stereotypes and their implications for the perception process. How can offering empathy be used to improve the accuracy of our perceptions? How does communication both create and perpetuate self-concept? What is gender? What is sex? Why is gender a signicant variable to study with regard to communication? What are gender roles? How do gender roles change and vary? Be able to correctly dene the self-fullling prophecy and give concrete examples. What is image/impression/identity management? Chapter 3: Culture Terms: Culture Enculturation Acculturation Co-culture Culture clash Power distance High power distance Gender role separation Masculine Feminine Dening the self Individualism Collectivism Uncertainty Avoidance (Uncertainty Orientation)

 Uncertainty avoiding Uncertainty accepting Time orientation Monochronic Polychronic Contextualization Context Orientation Theory High Context Low Context Ethnocentrism In-group Out-group Cultural imperialism Cultural empathy Cultural relativity Concepts: What is culture? What is culture a signicant variable to study with regard to communication? Be able to identify the six dimensions of culture. How can we become more competent in our intercultural communication?