Shannon Ridgeway sridgew@asu.

edu 1960 W Keating Ave, Apt 474 Mesa, AZ 85202 Objective To obtain a position with a company that offers new challenges within a creative environment. Skills Energetic, hard-working individual with extensive clerical and customer service experience. Outstanding productivity and organization Consistently eager for knowledge and new challenges Noted for accelerating production through strong leadership skills Professional Experience Mesa Community College: February 2006 Present Office Coordinator, Curriculum and Scheduling Department Work closely with Academic Department Chairs, Program Directors and Administrative Assistants to ensure the accuracy of the course offerings. Work with Student Services and Human Resources, troubleshooting scheduling errors and anomalies in the schedule Prepare, edit, and proofread college catalogs. Monitor and maintain accuracy of course fees. Prepare, update, edit and maintain college class schedules using various software and databases including Peoplesoft SIS, MS Office, and Adobe Creative Suite. Developed and maintained online Curriculum Committee Voting Process through WebCT. Work independently with minimal supervision while successfully meeting all deadlines. January 2000 - February 2006 PBX Operator, IT Department Responsible for answering a high volume of phone calls to main switchboard. Provided quality customer service in an environment with frequent interruptions.

Developed a phone directory database, managed all data entry updates for campus online directory. Trained temporary and new employees in proper procedures and college information. October 1999 April 2000 Work Study, Associate Deans Office Performed general clerical duties, assisting administrative staff Trained in FERPA guidelines and regulations Starbucks Coffee: November 1997 May 2000 Barista Provided exceptional customer service to a high volume of customers including sales and preparation of various coffee products. Increased sales of merchandise by 30% each year. Prepared requisitions and ordered supplies on a daily basis through company database and correspondence with various vendors. Conducted inventory of supplies and merchandise assuring availability. Trained and supervised new employees in proper procedures for safety and sanitation standards, preparations of products, and sales of store merchandise. Wells Fargo Bank: November 1997 December 1998 Customer Service Representative, Debit Card Operations Responsible for investigation of customer claims of fraudulent activity and/or merchant error. Investigations included correspondence with a diverse collection of customers and merchants, gathering and documenting detailed information to determine the validity of each claim quickly. Adhered to strict timelines for each claim to ensure proper reimbursement to customers if needed. April 1992 November 1997 Customer Service Representative, Statement Operations Accountable for ensuring high quality control in distribution of customer banking statements. Prepared reports of employee production and distribution of outgoing mail. Implemented quality control procedures, meeting service level agreements.

Handled high profile customer statements needing special handling including meeting daily FedEx and UPS mailing deadlines. Trained and supervised new employees in proper bank procedures.

Volunteer Experience Mesa Community College Professional Staff Association: 2010 2011 Mesa Community College PSA President 2011 2012 Mesa Community College PSA President 2011 2013 CPD Committee Representative Active member of PSA since 2002 Organized successful fundraisers and employee retreats Led campaign to increase paid membership with a 26% increase of dues-paying members Successfully reorganized the MCC PSA website Served on several committees ensuring a consistent PSA message Education Mesa Community College, AA in Fine Arts and General Studies Arizona State University, pursuing a BA in Design Studies