CONFERENCE

on

BACK TO THE BASICS BACK TO THE BASICS

Friday, 27th January, 2012, 9.00 am Venue: Grand Hyatt, Off Western Express Highway, Kalina Road, Santacruz (E),Mumbai-400 055.

INSURANCE INSTITUTE OF INDIA

C-46, G-BLOCK, NEAR AMERICAN CONSULATE,

Concept: Insurance Institute of India is happy to announce a pan-industry conference on a theme that has become critical to the Insurance Industry Back to the Basics. The basics, we believe, are enshrined in a set of key principles which provide the raison dtre of Insurance mutuality, financial security, uberrimae fidei, financial soundness, customer relationships; and above all, trust. The purpose of the conference would be to initiate an exploration to connect with the basics whether there is a need to go back to the basics and if so, why and how? III Conference Back to the Basics which will be inaugurated by Mr. J. Harinarayan, Chairman, IRDA and addressed by Mr. D. K. Mehrotra, President, Insurance Institute of India, will give the industry an opportunity to ponder over three issues that are of common concern.
Session - Life Insurance - a Relook at Mutuality: The era of liberalization and competition has ushered a discernible break with the past. The dominance of new investment linked offerings in life insurance and pensions calls for a relook about the role and applications of Mutuality. It also warrants a close look at Investment and Asset Liability Management processes. There are questions waiting to be discussed - whether the basic life insurance value proposition has changed; whether mutuality is in retreat; whether it needs to be reinforced; or whether mutuality needs to be applied differently today. [Session Head: Mr. G. N. Bajpai] Session - General Insurance: Pricing, Profits and Development - a Relook: Last decade has witnessed market forces taking charge of the dynamics of the industry. The dismantling of the tariff regime has ushered in significant undercutting of rates. Companies have the onus of remaining competitive while being financially sound. They face increasing strains on bottom lines especially due to exposure to catastrophic losses, events like terrorism, liability exposures and other complex challenges. This has brought into focus, issues like how the industry should respond and develop; whether a closer look at the basics is overdue; and possible directions to enhance growth and profits while meeting emerging customer expectations. [Session Head: Mr. H. Ansari] Session - Distribution: Expanding Reach and Building Trust: The recent past has witnessed an explosive growth in the reach and spread of channels. This helped to rapidly increase insurance premium, penetration and density. Growth has brought with it certain issues and challenges about the quality of the selling process and the customers experience. Some of the issues of concern are whether we are able to instill confidence with our customers and create an image of professionalism; whether we are just mechanically selling or able to engage the customer; whether we are just transacting business or building relationships; and what are the interventions needed to position insurance in the consumers mind and imagination; build brand identity and enhance the appeal of the insurance industry. [Session Head: Mr. N. N. Joshi]

Insurance Institute of India (III) and its College of Insurance (CoI) are recognized by the Indian insurance industry, SAARC countries and many other insurance markets for their pioneering efforts during the last six decades in meeting the academic and training needs of the industry and conducting internationally recognized certification programs leading to building and developing professionalism in the insurance industry. Speaker Profile: Chairman/CEOs/COOs/Industry Seniors Participant Profile: In order to maintain the seriousness of the subject, Back to the Basics would be open to a focused group of around 200 delegates comprising senior professionals in the insurance industry.

Nomination: Nomination form attached may be sent along with delegate fees of `4,000/- (including Service Tax) per delegate by cheque / demand draft drawn in favour of Insurance Institute of India payable at Mumbai to Mr.M.S.Raikar, Administrative Officer (Seminars) at our address below. Correspondence on the subject may be addressed to <seminar@iii.org.in>.
Address: Insurance Institute of India C-46, G-Block, Near American Consulate, Bandra-Kurla Complex, Mumbai-400 051. www.insuranceinstituteofindia.com

INSURANCE INSTITUTE OF INDIA COLLEGE OF INSURANCE MUMBAI

NOMINATION FORM
Ref. III/CBTB/27/1/2012 Topic: BACK TO THE BASICS Date: 27th January, 2012 Time: 9.00 am Sponsoring Company Address Name of Sponsor Telephone/ Mobile Signature Delegate 1 Name Telephone/ Mobile Designation/ Dept. Email address Designation Email address

Delegate 2 Name Telephone/ Mobile

Designation/ Dept. Email address

Delegate 3 Name Telephone/ Mobile

Designation/ Dept. Email address

Delegate 4 Name Telephone/ Mobile

Designation/ Dept. Email address

Delegate 5 Name Telephone/ Mobile Fees per Delegate @ `4000 Total Fees Cheque/ DD No.

Designation/ Dept. Email address Cheque/ DD Date / / Bank details

Cheque/DD should be in favour of Insurance Institute of India Nominations may please be sent to Mr. M.S. Raikar, Administrative Officer (Seminars), Insurance Institute of India, C-46, G-Block, Bandra-Kurla Complex, Mumbai - 400 051. Tel. No: 022 26544222, Mobile: 09869466105, Email address: <seminar@iii.org.in >.