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IP Phone 2002
User Guide
Revision history
Revision history
September 2004 Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.
Revision history
Contents
Contents
About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19 Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Enter text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Edit text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Connect the IP Phone 2002 components . . . . . . . . . . . . . . 24 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configure options on the IP Phone 2002 . . . . . . . . . . . . . . 26 Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 27 Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 34 Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Choose Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Choose Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Enable Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Enable OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . . 41 Change feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 View set information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Contents
Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 45 Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46 Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47 Configure Area Code set-up . . . . . . . . . . . . . . . . . . . . . . 48 Configure Name Display format . . . . . . . . . . . . . . . . . . . . 50 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Use the Directory applications . . . . . . . . . . . . . . . . . . . . . . . . 55 Make a call using Corporate Directory . . . . . . . . . . . . . . . 56 Make a call using Personal Directory . . . . . . . . . . . . . . . . 57 Make a call using Callers List . . . . . . . . . . . . . . . . . . . . . . 58 Make a call using Redial List . . . . . . . . . . . . . . . . . . . . . . 59 Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Use AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Redial the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 64 Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Make a call using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Contents
Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75 Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . 78 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 83 Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 89 Use the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Use the Conferee Selectable Display and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Use AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Use the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Use Call Page Connect to make an announcement . . . . . . . . 99 Use Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 100
Contents
Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . 100 Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 105 Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Use Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Virtual Office on your Remote telephone . . . . . . . . . . . . 121 Virtual Office on your Office telephone . . . . . . . . . . . . . 122 Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Activate Message Registration . . . . . . . . . . . . . . . . . . . . . . . 131 Use Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 136 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 138
Contents
Contents
10
Basic features
The IP Phone 2002 supports the following features: four programmable line (DN)/feature keys (self-labeled) four soft keys (self-labeled) providing access to a maximum of ten features
11
Note 1: Your IP Phone 2002 may not be configured to support soft key functionality. Consult your system administrator. multi-field LCD display screen speaker for on-hook dialing or on-hook listening volume control bar for adjusting ringer, speaker, handset, and headset volume six specialized fixed keys: Quit Directory Message (Inbox) Outbox/Shift (reserved for future development) Services Expand to PC four call processing fixed keys: Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On/Off key automatic network configuration hearing-aid compatibility
12
Telephone controls
Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume.
13
Programmable line (DN)/feature keys are extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed. Use the Goodbye key to terminate an active call.
(Goodbye)
(Hold)
Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LED indicator to return to the caller on hold. Press the Message (Inbox) key to access your voice mailbox.
(Message)
Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.
14
(Services)
Press the Services key and use the navigation keys to access the following items: Telephone Options: Volume adjustment Contrast adjustment Language Date/Time OnHook Default Path Display diagnostics Local Dialpad Tone Ring type Change feature key label Set Information Password Admin: Station Control Password Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
15
Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1: Press the Services key to exit from any menu or menu item.
The Password Admin menu many not be available on your IP Phone 2002. Consult your system administrator.
Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active. Press the Directory key to access directory services.
(Directory)
(Mute)
Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.
16
Soft keys (self-labeled) are located below the display area. The LCD label above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active.
Press the More.. key to access the next layer of Soft keys (self-labeled).
When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the set ringer is ON. Press the Quit key to end an active application. Pressing the Quit key does not affect the status of calls currently on your telephone.
(Quit)
(Expand)
The Outbox/Shift key is a fixed key that is reserved for future development.
17
Telephone display
The IP Phone 2002 has two display areas: The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and set information. The lower display area provides soft key label information.
Figure 3 shows an idle LCD display screen. Figure 3: IP Phone 2002 LCD display screen
18
Security features
Your Station Control Password (SCPW) enables the following security features: Electronic Lock to prevent others from making calls from your telephone. Password-protected telephone features (for example, Personal Directory, Redial List and Callers List).
Your initial SCPW is defined by your system administrator. Please contact your system administrator for detailed information. To change your SCPW: 1. Press the Services key. (Services)
2. Press the Up/Down navigation keys to scroll and highlight Password Admin.
19
5. Press the Up/Down navigation keys to scroll and highlight New Password.
8. Press Select to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator. Note: The default setting for Password Protection is off. To turn Password Protection On/Off: 1. Press the Directory key. (Directory)
2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode.
20
3. Use the dial pad to enter your password (if Password Protection is enabled).
5. Press the Up/Down navigation keys to highlight one of the following: Enable Password Protection Disable Password Protection 6. Choose one of the following: Yes to accept the selection. No to return to the Directory menu.
21
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7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2002. Table 1: Editing soft key description Key Cancel Choose Clear Case Delete Done/Select/Enter More.. Description Action is cancelled. Select a symbol. Clear the input field. Switch the next character to either uppercase or lowercase. Backspace one character. Meaning depends on application. Access additional soft keys.
23
Steps
1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2. Choose one of the following connections: a. For a telephone not sharing LAN access with a PC, connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5 line cable into the IP network. b. For a telephone sharing LAN access with a PC, connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port. 3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN. 4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.
24
5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections
25
Note: When an option has a sublist, an ellipses () appears after the option.
26
2. Press the Up/Down navigation keys to scroll and highlight Telephone Option.
4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language).
5. Press the Select key. The display provides information required to adjust your selection.
6. Choose one of the following: or Press the Select key to save changes and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
27
Adjust volume
To adjust the volume, press the Services key and select Volume adjustmentfrom the Telephone Option menu. Choose one of the following: Ringer Handset Handsfree Buzzer
To adjust Ringer volume: 1. Press the Up/Down navigation keys to scroll and highlight Ringer.
3. To increase or decrease the volume, do one of the following: or Press the Lower/Higher soft keys. Press the Up/Down navigation keys.
28
4. Choose one of the following: or Press the Select key to save the volume level and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
29
To adjust Handset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handset listen.
or
3. To increase or decrease the volume, do one of the following: Press the Lower/Higher soft keys. Press the Up/Down navigation keys.
4. Choose one of the following: or Press the Select key to save the volume level and return to the Telephone Option menu. Press the Cancel key to keep existing settings. To adjust the Handsfree listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen.
30
or
3. To increase or decrease the volume, do one of the following: Press the Lower/Higher soft keys. Press the Up/Down navigation keys.
4. Choose one of the following: or Press the Select key to save the volume level and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
31
To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset listen.
or
3. To increase or decrease the volume, do one of the following: Press the Lower/Higher soft keys. Press the Up/Down navigation keys.
4. Choose one of the following: or Press the Select key to save the volume level and return to the Telephone Option menu. Press the Cancel key to keep existing settings. To adjust the Buzzer volume: 1. Press the Up/Down navigation keys to scroll and highlight Buzzer.
32
or
3. To increase or decrease the volume, do one of the following: Press the Lower/Higher soft keys. Press the Up/Down navigation keys.
4. Choose one of the following: or Press the Select key to save the volume level and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
33
or
2. Choose one of the following: or Press the Select key to save the contrast level and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
34
Select a language
The display is available in multiple languages. To choose a language, press the Services key and select Language from the Telephone Option menu. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). 2. or Choose one of the following: Press the Select key to save the language and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
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36
Display diagnostics
The Display diagnostics option tests the telephones display screen and indicator lights. To access display diagnostics, press the Services key and select Display Diagnostics from the Telephone Option menu. To select Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities. 2. Press the Cancel key to return to the Telephone Option menu.
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38
3. Choose one of the following: Press the Select key to save the ring type and return to the Telephone Option menu. Press the Stop key and use the Up/Down navigation keys to select a different ring type. Press the Cancel key to keep existing settings.
39
or
40
41
2. Press the feature key that is being changed. Note: If you enter a prime DN key, an error message displays. 3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to Enter text using the dialpad on page 22. 4. Choose one of the following: or Press the Select key to save the changes and return to the Telephone Option menu. Press the Cancel key to keep existing settings.
42
Restore the default labels To restore default labels, press the Services key and select Change feature key labels from the Telephone Option menu. 1. Press the Select key.
2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels Press Yes to change all feature keys to default values. b. Restore one key label Press the Select key. Press the feature key. Press Yes to change the selected feature key label to the default value. Note: When labels are changed to default values, you cannot undo the change. The label settings must be reentered.
43
To view set information, press the Services key and select Set Info from the Telephone Option menu. To view set information: 1. Press the Up/Down navigation keys to scroll through the list to view the set information. 2. Press the Cancel key to return to the Telephone Option menu.
44
3. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. 4. Choose one of the following: Press the Select key to save the setting. Press the Cancel key to keep existing settings.
or
45
3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.
5. Press the Up/Down navigation keys to scroll and highlight one of the following: New call indication off New call indication on
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6. Choose one of the following: Press the Select soft key to save the setting. Press the Cancel key to keep existing settings.
or
3. Press the Up/Down navigation keys to scroll and highlight one of the following: Preferred name match on Preferred name match off 4. Choose one of the following: Press the Select soft key to save the setting. Press the Cancel key to keep existing settings.
or
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3. Press the Up/Down navigation keys to scroll and highlight one of the following: Area Code # 1 Area Code # 2 Area Code # 3 4. Press the Select key.
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6. Choose one of the following: Press the Select soft key to save the setting. Press the Cancel key to keep the existing settings. To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.
or
3. Press the Up/Down navigation keys to scroll and highlight one of the following: Area Code # 1 Area Code # 2 Area Code # 3 4. Press the Select soft key.
49
6. Choose one of the following: Press the Select soft key to save the setting. Press the Cancel key to keep existing settings.
or
To configure name display format, press the Services key and select Call Log Option from the Telephone Option menu. To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Select soft key.
3. Press the Up/Down navigation keys to scroll and highlight one of the following: first name, last name last name, first name
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4. Choose one of the following: Press the Select soft key to save the setting. Press the Cancel key to keep existing settings.
or
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Make a call
Make a call
This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2002.
3. To terminate the call, choose one of the following: Replace the handset into the cradle. Press the Goodbye key. (Goodbye)
52
Make a call
4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: Replace the handset into the cradle. (Goodbye) Press the Goodbye key.
53
Make a call
To mute a handsfree call: 1. Press the Mute key. The LED indicator flashes.
(Mute)
(Mute)
To switch from Handset mode to Handsfree mode: 1. Press the Handsfree key.
54
Make a call
To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key.
55
Make a call
To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in Corporate Directory.
56
Make a call
2. Choose one of the following: or Press the Dial key to dial the resulting number. Press the Cancel key to exit without dialing.
57
Make a call
58
Make a call
Use Predial
Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed.
59
Make a call
3. Lift the handset when the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number.
2. Choose one of the following: To erase all numbers, press the Clear key. Re-enter the numbers to be dialed. To change numbers one-at-a-time, press the Delete key to backspace. Re-enter the number. 3. Press a line key to dial the number.
Use AutoDial
Use the AutoDial feature to display, store, and automatically dial telephone numbers.
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Make a call
To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word Autodial next to the appropriate key. 2. Using the dial pad, dial the telephone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key. Note: Once a number has been stored, the word Autodial disappears, and the stored number displays. 4. Assign a label to the key. Note: After assigning the label, the number disappears and only the label appears on the screen next to the key. To display an AutoDial number: 1. Press the Display key.
2. Press an AutoDial key in the upper display area to display the number associated with that key.
61
Make a call
2. Press an AutoDial key in the upper display area to dial the number associated with that key.
62
Make a call
2. Choose one of the following: Press the Ring Again key. Enter the RingAgain Activate FFC.
To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again key to automatically dial the number.
63
Make a call
To deactivate Ring Again before notification: Choose one of the following: Press the RingAgain key a second time. Press the RingAgain Deactivate FFC.
2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).
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Make a call
2. At the prompt: Enter a one-, two-, or three-digit code (0-999). If required, dial the access code. 3. Press the Speed Call Controller key again to save the code and number. The flashing icon turns off.
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Make a call
2. Choose one of the following: or Press the System Speed Call key. Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
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Make a call
3. Dial the one- or two-digit code for the desired intercom group member.
To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: (Hold) Press the Hold key to put the current call on hold. Press the Goodbye key to end the call. (Goodbye)
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Answer a call
Answer a call
Each incoming call causes the telephone to ring, the LCD indicator flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: Lift the handset. to
Press the Handsfree button located on the left side of the handset.
Press the line (DN) key beside the LCD indicator as it flashes. Press the Headset key if a headset is connected to your telephone.
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(Hold)
To retrieve a call on hold: Press the line (DN) key beside the flashing LCD indicator.
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Transfer a call
Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer key. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily.
2. Dial the DN to which the call is to be transferred or use Personal Directory, Redial List, or Callers List to select a number to dial. 3. When that number rings or a person answers, press the Transfer key to connect the calling party.
To return to the original call, if the transfer is incomplete: If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.
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3. Choose one of the following to start the recall timer: Press the Transfer key. Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops.
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If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Press the Transfer key and repeat the transfer. If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer.
(Goodbye)
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To park a call using the SPRE code or FFC: 1. Choose one of the following. or Press the Transfer key. Press the Conference key. 2. Dial the Call Park FFC.
3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following. or Press the Transfer key. Press the Conference key. To retrieve a parked call: 1. Lift the handset.
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3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.
2. Dial a charge account number or the callers number. Note: For information on using the Charge key, see Charge a call or charge a forced call on page 100. 3. Press the Call Party key to return to the call.
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2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys.
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To use Call Trace without a Call Trace key: 1. Choose one of the following: or Press the Transfer key. Press the Conference key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
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Incoming calls
Incoming calls
This section describes features that are used with incoming calls.
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Incoming calls
2. Choose one of the following: Press the Pickup key. Enter the Pickup Ringing Number FFC.
To answer an incoming call in another call pickup group: 1. Lift the handset.
2. Press the Group Pickup key or enter the Pickup Group FFC.
To answer a call at a specific extension in any pickup group: 1. Lift the handset.
2. Choose one of the following: Press the Pickup key. Enter the Pickup Directory Number FFC.
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Incoming calls
3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
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Incoming calls
(Hold)
To return to the first telephone call: 1. Choose one of the following: (Hold) Press the Hold key to put the second call on hold. Press the Goodbye key to end the second call. (Goodbye)
2. Press the line (DN) key associated with the first call.
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Incoming calls
If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye)
2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
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To deactivate Call Forward: Choose one of the following: Press the Forward key. Lift the handset and enter the Call Forward All Calls Deactivate FFC.
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To reinstate Call Forward to the same number: Press the Forward key twice.
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To deactivate Internal Call Forward: Choose one of the following: Press the Internal Call Forward key. Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Press the Internal Call Forward key twice.
2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature.
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5. Choose one of the following: Dial your DN. To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7). 6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key.
2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.
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4. Choose one of the following: (Goodbye) If dialing locally, press the Goodbye key. If dialing the FFC remotely, dial your DN.
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4. Choose one of the following: (Goodbye) If dialing locally, press the Goodbye key. If dialing the FFC remotely, dial your DN.
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2. Press the line key that has the number of the caller you want to connect to your current call. 3. Press the Conference key to join the person on hold to your conversation.
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If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye)
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2. Press the line (DN) key beside the flashing status icon to return to your original call.
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(Goodbye)
To disconnect a conferee: 1. While on a conference call, press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen. 2. Press the line (DN) key on which the conference call is established.
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3. Choose one of the following: (Goodbye) For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
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2. Press the Group Call key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. When a person in your group is on a conference call or another group call, they are not connected to your group call. After everyone in the group has answered, only the person who made the group call can put the call on hold. To answer a Group Call: 1. Lift the handset. Note the following about Notification Tones: If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker. If you are already on a conference call or another group call, you do not receive notification of a group call.
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To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
(Goodbye)
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To deactivate Make Set Busy: Choose one of the following: Press the Make Set Busy key a second time to deactivate the feature. Lift the handset and enter the Make Set Busy Deactivate FFC.
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98
2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye)
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100
2. Press the Charge key or dial the Call Detail Recording FFC.
To charge a call in progress: 1. Choose one of the following: or Press the Transfer key. Press the Conference key. 2. Choose one of the following: Press the Charge key. Dial the Call Detail Recording FFC.
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To charge a call to an account when you transfer a call: 1. Press the Transfer key. The call is on hold.
2. Choose one of the following: Press the Charge key. Dial the Call Detail Recording FFC.
4. After the dial tone, dial the number to where the call is to be transferred.
5. Press the Transfer key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer key.
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To charge a call to an account when you add someone to a conference call: 1. Press the Conference key. The call is placed on hold.
2. Choose one of the following: Press the Charge key. Dial the Call Detail Recording FFC.
4. Dial the number of the person you want to add to the conference.
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1. Choose one of the following: Press the Override key. Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy/engaged) signal. 2. Choose one of the following: Press the Override key again. Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected. 3. To terminate the call, press the Goodbye key.
(Goodbye)
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1. Choose one of the following: Press the Override key. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Hang-up the telephone. 3. When the person you called finishes their call, your telephone automatically dials the number and both telephones ring. Answering a call camped-on to your extension: When your telephone rings, lift the handset. Note: You can program your telephone for either Camp-on or Call Waiting, but not both.
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2. Choose one of the following: Press the Override key. Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After Override joins you to their call, a short tone repeats every 16 seconds. 3. To terminate the call, press the Goodbye key. (Goodbye)
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2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number.
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or (Goodbye)
4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset.
To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page key. A special dial tone sounds.
2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number. 3. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset.
or (Goodbye)
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To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset.
2. Dial the Radio Paging Answer FFC. The paging tone sounds.
3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds.
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To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.
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Additional features
Additional features
Personal Directory
Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: last name (up to 24 characters) first name (up to 24 characters) telephone numbers (up to 31 characters)
To use Personal Directory, press the Directory key and select Personal Directory. Note: If password control has been enabled, enter your SCPW at the prompt. To add an entry: 1. Press the AddNew soft key. Note: If the message Directory is full appears, one or more entries must be deleted to add a new entry. 2. Press the Next soft key.
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Additional features
6. Choose one of the following: or Press the Done key to save the new entry. Press the Cancel key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
3. Choose one of the following: or Press the Done key to save the changes. Press the Cancel key.
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Additional features
To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry.
3. Choose one of the following: or Press the Confirm key. Press the Cancel key.
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Additional features
To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
2. Choose one of the following: or Press the Dial key to dial the resulting number. Press the Cancel key to exit without dialing.
Callers List
The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: the callers last and first name (if available) the DN of the caller the time/date of the call the number of times the caller calls
Entries in the Callers List are sorted by the time the call was received. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings. If the preferred name match option is off, the CPND appears according to the system settings. To access the Callers List, press the Directory key and select Callers List. Note: If password control has been enabled, enter your SCPW at the prompt.
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Additional features
To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
3. Choose one of the following: or Press the Confirm key. Press the Cancel key.
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Additional features
2. Choose one of the following: or Yes to delete entire Callers List. No to return to the previous screen.
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Additional features
Redial List
The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls. The Redial List contains: the last and first name of the dialed party (if available) the DN of the dialed party the time/date of the last dialed occurrence
Entries in the Redial List are sorted by the time the call was received. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings. If the preferred name match option is off, the CPND appears according to the system settings. To access Redial List, press the Directory key and select Redial List. Note: If password control has been enabled, enter your SCPW at the prompt. To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
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Additional features
To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
3. Choose one of the following: or Press the Confirm key. Press the Cancel key.
2. Choose one of the following: or Yes to delete entire Callers List. No to return to the previous screen.
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Additional features
Virtual Office
When you are away from your office telephone, use the Virtual Office feature to transfer calls, and all of your office telephones features, to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002. Note 3: When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office, feature keys 4, 5, and the Shift key are not available to the IP Phone 2002. Note 4: A Virtual Office login from an IP Phone 2004 to an IP Phone 2002 or IP Softphone 2050 might be blocked in certain situations. Consult your system administrator.
2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login.
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Additional features
6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message Locating Remote Server displays. Note 2: After three failed login attempts, wait one hour before attempting to log in again or contact your system administrator to reset your password. For more information, see Security features on page 19. A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone.
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Additional features
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Additional features
A User information line appears on all displays listing the number of your office telephone.
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Additional features
To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network).
2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to log in to another IP Phone.
2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout. 3. Press the Select key.
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Additional features
Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes. Table 2: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Busy, try again Probable Cause Remote IP Phone is active (not idle). ACD is logged in. Actions Wait for remote IP Phone to become idle and try again. Log out ACD IP Phone before Virtual Office from another IP Phone. Set Make-Set-Busy active on ACD IP Phone. Enter correct User ID. Notify system administrator. Enter correct User ID. Enter correct User ID. Notify system administrator.
Make-Set-Busy is inactive on ACD IP Phone. Invalid ID (1) Incorrect User ID entered. User ID is not in Gatekeeper database. Invalid ID (2) Invalid ID (3) Incorrect User ID entered. Incorrect User ID entered. User ID in Gatekeeper database points to originating Call Server.
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Additional features
Table 2: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password. Actions Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Notify system administrator.
Remote telephone has no Station Control Password. Incorrect User ID entered. Remote telephone has no Station Control Password.
Enter correct User ID. Notify system administrator. Enter correct User ID. Go to an IP Phone 2004 or IP Softphone 2050 and try again, or consult your local system administrator. Enter correct User ID. Notify system administrator.
Incorrect User ID entered. Attempt to log in to a remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 2002 (some restrictions apply).
Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.
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Additional features
Table 2: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Permission Denied (6) Probable Cause Incorrect User ID entered. Incorrect Station Control Password entered. Server Unreachable (1) Server Unreachable (2) Network problem. Actions Enter correct User ID. Select Retry, and try again with the correct Station Control Password. Notify system administrator, if problem persists. Notify system administrator, if problem persists.
Network problem.
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Additional features
2. Press the Up/Down navigation keys to scroll and highlight Test Local Mode.
3. Press the Select key (the telephone resets and registers to the branch office).
2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.
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Additional features
3. Press the Select key (the telephone registers back to the Main Office).
Troubleshoot MG 1000B When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshoot MG 1000B Display Message Local Mode Probable Cause Test Local mode. Actions Press the Services key, and then select Resume Normal Mode. Contact system administrator if problem persists. Notify system administrator. Notify system administrator.
Network problem.
Gatekeeper unable to find end point from Branch User ID. Branch User ID not found in any equipped TN.
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Hospitality features
Hospitality features
Hospitality features are intended for hotel operations.
3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). A tone sounds to confirm your entered time. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145. 4. Press the Goodbye key. (Goodbye)
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Hospitality features
To verify the time for the Automatic Wake-Up call: 1. Lift the handset.
3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145. 4. Press the Goodbye key. (Goodbye)
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Hospitality features
131
Hospitality features
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Hospitality features
2. Dial the DN for the room for which the cleaning status is being changed.
3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds. 4. Press the * key.
5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID.
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Hospitality features
2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Press the Room Status key.
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Hospitality features
2. Dial the DN for the room. The DN displays followed by a two-digit code.The second digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the old cleaning status, and the third is the new status. 4. Press the Room Status key.
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136
Table 4: Flexible Feature Codes (Part 2 of 2) FFC Feature RingAgain Deactivate Station Control Password Change FFC Feature Virtual Office Terminal Log Off Virtual Office Terminal Log On
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Accessories
Accessories
IP Phone Key Expansion Module (KEM)
The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys. For more information about the IP Phone Key Expansion Module, consult the Nortel Networks IP Phone Key Expansion Module (KEM) User Guide.
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139
Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed. Fastbusy A signal given when all outgoing lines are busy. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dial pad that enable features (for example, Automatic Wake-Up call). Goodbye key A fixed key used to end an active call. Handsfree A method of conversing with the party on the other end of the line without lifting your handset. Headset key A fixed key used to answer a call using the headset.
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Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by 24-character display. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Information line A 1-line by 24-character area that displays date and time or application information. Interrupted dial tone A broken or pulsed dial tone, heard when you access some features on your telephone. IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed. Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
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More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end-user lifts up the handset, (b) the end-user presses a line key, (c) the call is automatically answered at the set, or (d) a line is automatically selected for an outgoing call. Outbox/Shift A fixed key reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed. Paging tone A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Password Admin A menu used by you and the system administrator to change your Station Control Password (SCPW). Personal Directory A list of user-defined names and numbers (maximum of 100 entries).
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Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Programmable line (DN)/feature keys (self-labeled) The four keys located at the sides of the upper area of the display. Quit key A fixed key on your telephone that is used to exit applications. Redial List A list of previously dialed telephone numbers (maximum 20 entries). Ringback/ring tone A sound indicating that a call you have made is ringing at its destination. Secondary directory number A second incoming/outgoing line for your telephone. Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Shared directory number A DN (extension) that is shared by two or more persons.
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Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More.. key. These keys are also used to configure parameters in the Telephone Option menu. Speaker key A fixed key used to activate Handsfree. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to your Personal Directory, Redial List, and Callers List. Status Messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable. System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
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User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature.
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Index
Index
A
About the IP Phone 2002 11 Answer a call 68 Attendant 139 Attendant Recall 72 AutoDial 60, 139 AutoDial Transfer 97 Automatic Answerback 78 Automatic Wake-Up 129 Centrex/Exchange Line Switchhook Flash 100 Change feature key labels 42 Charge a call or charge a forced call 100 Communication Server 1000 139 Conferee Selectable Display and Disconnect 92 Conference call 90 Configure area Code set-up 48 Configure call log options 44 Configure Callers List log 45 Configure Name Display format 50 Configure New Call indication 46 Configure options 26 Configure Preferred Name Match 47 Connect the components 24 Contrast adjustment 34 Corporate Directory 56
B
Basic features 11 Buzz feature 98
C
Call features and Flexible Feature Codes 19 Call Forward 83 Call Join 89 Call Page 99 Call Page Connect 99 Call Park 73 Call Pickup 78 Call Timer 40 Call Waiting 81 Callers List 58, 139 Calling Party Name Display (CPND) 139 Calling Party Number 75 Camp-on, Forced 105 Cat 5 139
D
Date/Time display 139 Date/Time format 36 Directory applications 55 Directory key 16, 139 Directory Number (DN) 140 Display diagnostics 37 Display incoming calls 76 Display Network Diagnostics Utilities 15
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Index
E
Electronic Lock 87 Enhanced Override 104 Expand to PC key 17, 140
(KEM) 141
L
Language display 35 Last Number Redial 64 Line (DN) key 14 Local Area Network (LAN) 11 Local DialPad Tone 38 Local mode 126
F
Fastbusy signal 140 Feature display 140 Fixed key 140 Flexible Feature Code (FFC) 79, 140 Flexible Feature Codes (FFCs) 136
M
Maid Identification 133 Make Set Busy 96 Malicious Call Trace 76 Media Gateway 1000B 126 Meet - me page 107 Meridian 1 144 Message (Inbox) key 14, 141 Message Registration 131 Message waiting indicator 17, 141 More key 17, 142 Mute key 16, 142
G
Goodbye key 14, 140 Group Call 93
H
Handsfree 140 Handsfree dialing 53 Headset key 16, 140 Hold key 14, 141 Hospitality features 129 Hot Line 66
N
Navigation keys 14, 142 Normal mode 126
I
Indicator status 141 Information display 141 Information line 141 Intercom call 67 Internal Call Forward 84 Interrupted dial tone 141 IP Phone Key Expansion Module
O
Off-hook 142 Off-hook dialing 52 Onhook Default Path 41 On-hook dialing 52 Outbox/Shift key 17, 142 Override a busy signal 106
148
Index
P
Paging tone 142 Password Admin 142 Personal Directory 57, 142 Place a call on hold 69 Predial feature 59 Primary directory number 143 Privacy Release 107 Private Line 143 Programmable line (DN)/feature keys (self-labeled) 14, 143
Speaker key 16, 144 Special dial tone 144 Speed Call 65 Station Control Password (SCPW) 144 Status Messages 144 Switchhook 144 System or Switch 144 System Speed Call 66
T
Telephone controls 13 Telephone display 18 Telephone Options 27 Test Local Mode 127 Timed Reminder Recall 71 Transfer a call 70
Q
Quit key 17, 143
R
Radio Page 107 Record a Calling Party Number 75 Redial List 59, 143 Remote Call Forward 85 Resume Normal Mode 127 Ring Again 63 Ring type 39 Ringback/ring tone 143 Room Status 134
U
User Interface 145
V
Virtual Office 119 Virtual Office login 119 Virtual Office logout 123 Virtual Office on your Office telephone 122 Virtual Office on your Remote telephone 121 Voice Call 109 Volume adjustment 28 Volume control bar 13, 145
S
Secondary Directory Number 143 Secure your telephone 87 Security features 19 Services key 15, 143 Set information 44 Shared Directory Numbers 143 Soft keys (self-labeled) 17, 144
149
Index
150
IP Phone 2002
User Guide
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Internet address
http://www.nortelnetworks.com