Você está na página 1de 31

Manage Knowledge and Information

Name: Manpreet singh Kim01001G7

Part 1 TASK 1

Introduction
In this project the business name is Bonfire Caf (Pakistani Cusine) . Which is located in Springvale suburb in south eastern suburbs in melbourne. Its established since from 2009. In this project I have provides information of products and service, skills of staff member and job chart of staff members. Also explain of merits and demerits of business hazards and problems faced by business. We are providing good Products such as all varieties of Pakistani food some and some certain products, fast customer service and good quality of food as well. Taste of Pakistani food is very authentic. We are representing our country through our authentic food, our service and lovely atmosphere.

Product Offered: We introducing some breakfast product in our menu as we


having lot of main course in our menu along with some special dishes. . Veg. Chickpeas . Mix veg. . Fried rice .Bread Naan A) In our organization we are facing some problems regarding customer feedback and staff service skill shortage and Financial Data. Customer feedback: We are having some problems while having customer feedback due to bad service and incompetent skills of staff in our organization. Financial Data: In our organization we are not selling much according to the business location. So we have to do work hard for increasing our sales. C) Business Problem Incompetent Staff Skills: Due to staff skill shortage our staff is not performing well as well as its effecting on business profit. This problems leads to conflicts in certain ways in organization.
1

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

The above business problems have been chosen based on the current business situation and then discussed with trainer. He/she suggested that the problem should be discussed and presented to the management and bring their concerns and also create the urge of emergencies to deal with. The problem background, organizational structures and current management teams, business goals and objectives and plans are also presented to the business stakeholders, in addition, solution and detailed action plans, monitoring and evaluation plans are discussed and provided to the business stakeholders.

TASK 2
Incompetent Staff Skills is selected as one of the business problems within organization. Business Goals and objectives rowth real value added of a specific industry in the total food industry. This reflects the competition
Task 2

I have selected incompetent staff skills as one of the business problems within the organization. Business goals and objectives:
A 'mission is a brief statement of the purpose of a company, religious group or organization. Companies sometimes use their mission statement as an advertising slogan, but the intention of a mission statement is to keep members and users aware of the organization's purpose. In the case of public commercial companies, the primary purpose must always be to uphold the interests of shareholders, whatever the mission statement

Employment requirements:

Desire staff skill


a)Staff members must be able to work weekend and week days, they should ability to work in fast phase work environment. Must have experience and own transport to get work. While

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7
federal statute has education requirements, a staff member in food industry must have food handling certificate. They should submit their pass result to work place

b) No. of staff members required on daily basis I need 10 people each day for my workplace

c) Current employment status 3part time 2 full time 5 casual

D) Gaps of the staff skill level We have only few people with training so we have to provide the training to all staff members if they want work in food handling industry.

e) Staff survey questionnaires 1. What you want to be in future? 2. What recommendation you would give me to improve my business? 3. if you would be manager how would you decrease the customer complains? 4. if we want to improve a sector of our work place, which one you recommended ? 5. What are the leaking points in our leadership?

f) Survey results In survey I got very useful results, I can use them to improve my business.

Manage Knowledge and Information


Name: Manpreet singh
Employment sources In my organization we recruit the member from online.

Kim01001G7

b) Source and gather this information from reliable sources.

Survey- survey means to query (someone) in order to collect data for the analysis of some aspect of a group or area. Observation in workplace it means when you observe someones behavior and it could be learning s well when you observe how people do their work. Labor costs data from accounts payable for the past two financial years We can use this data to compare the coast of each year so we can find out cost is decreasing or increasing find out the reason why it happening? Staff complaints letters We can find out the leaking sector of our work place by using the complaints letters Annual staff performance reports from HR department We can use the performance report to find out the negative or positive results and fin out the reasons Most updated regulations from VIC state employment and its related policies and procedures We can use the training updates to give the training to our staff to prevent the injury and give them secure environment. Focus group meeting In group meeting we can focus on current issues tell all staff members reasons, tell them solutions and take their feedback.

Process followed to deter

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

rowth real value added of a specific industry in the total food industry. This reflects the competition for production factors between different industries within a country. 2. Growth of Balassa index. This index reflects the export specialization level in one category of goods from one country 3. Growth of the export share (absolute deviation) on the world market. This performance indicator reflects the outcome of the competitive process. The extra-trade determines this growth. 4. Growth of the real labour productivity. This affects the unit labour costs and in this way the relative prices. 5. Growth of real value added reflects the industrial dynamism. Number of staff, experiences of managements team: In our organisation we have a different kind of staff head chef, chef, sous chef, kitchen hand, waiters, bar man. Restaurant & Lounge, with more than 48 years of experience between the key officers, understands the importance of a strong management team. The strength of our management staff positions us for success. The strength of our management staff positions us for success. We have assembled a team that embraces different disciplines, accomplished professionals with expertise in all areas of the business, including marketing and restaurant management. Short-term and Long-term Goals: Not only should you set useful goals, you should also set both short-term and long-term goals.
5

Manage Knowledge and Information


Name: Manpreet singh

Kim01001G7

Short-term goals are ones that you will achieve in the near future (e.g., in a day, within a week, or possibly within a few months). Long-term goals are ones that you will achieve over a longer period of time (e.g., one semester, one year, five years, or twenty years).

Long-term goals often are our most meaningful and important goals. One problem, however, is that the achievement of these goals is usually far in the future. As a result, we often have trouble staying focused and maintaining a positive attitude toward reaching these goals. This is why it is helpful to set up what we call enabling goals. Part-1 Q1. Planning: we need to plan where we are located our building like in the traffic area, near to the industry and factory, schools and colleges. Marketing: Restaurant marketing is both an art and a science that is shrouded in mystery for far too many restaurant owners. Unfortunately, many advertising sales people dont want you to know whats really working. They want you to think that the television spots your competitor is running with them will be the answer to all of yours sales-building challenges. Not so. This brief report seeks to outline some of the restaurant marketing techniques and principles that are working in successful restaurants around the country. Human Resource Management (HRM, HR) is the management of an organization's employees. While human resource management is sometimes referred to as a "soft" management skill, effective practice within an organization requires a strategic focus to ensure that people resources can facilitate the achievement of organizational goals. Effective human resource management also contains an element of risk management for an organization which, as a minimum, ensures legislative compliance. Q2.

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Component testing: Component Testing means testing the component of the system. A group of components is known as module. So a tester always starts his/her testing from the basic level i.e component of the application. Hazard and risk identification documentation: Hazard assessment is something that we do every day so dont be scared of it. For example: When pouring water into a bath, we check the water temperature by sampling with our hand. This is the tool to control the hazard of scalding because the water is too hot. In the same way, we use hazard assessments for activities such as lifting a box. By following the activity in steps, and identifying the potential hazards in a logical way, we can perform the task safely. Plant and equipment maintenance schedules: Proper restaurant equipment maintenance will save you money on your energy bill and repairs and ultimately cut costs. Well-maintained restaurant equipment will also ensure a more sanitary and safe kitchen. Your organization will have a range of plant and equipment in use. Plant includes all machinery and equipment both stationary and mobile, tools and implements used in the workplace. Some examples of plant you may have include lawn mowers, washing machines, lifting devices, photocopiers and other office equipment. You need to ensure that your plant is suitable for the task to be performed. Technical testing: This application was originally designed for recruitment agencies so that they could technically test potential candidates for the necessary skills for an advertised job. However, the flexibility of this app has seen it being used internally and externally by businesses across all industries. The Web Director Technical Testing app allows you to create your own secure multiple choice online tests and set the time limit for your testing environment. Benefits

Unlimited exams can be created in your test library Exams select random questions so that no 2 exams are the same Select how many questions appear for each exam
7

Manage Knowledge and Information


Name: Manpreet singh

Kim01001G7

Set time limit for each exam Exam results are emailed to both examiner and candidate upon completion Supply Chain Sector Employees by Occupation

Supply chain of human resources: Level of staffs Managerial Tactical Operational 7 20 Staff number 4 Staff positions Directing Manager, General Manager Department Manager Front line staff

Occupation Senior Management Managerial

Job Title Senior managers: goods, production, utilities, transportation and contribution Computer and information system managers Database analysts and data administration Software engineer Warehouse manager Data entry operator Laborers in coffee processing Sales Manager Sales Supervisor
8

Information System

Managerial

Tactical

Warehousing

Managerial Tactical Operational

Customer service

Managerial Tactical

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Operational Operational System: General: operating hours and days

Front line staff

Physical Plant: drawings to the building, copies of lease agreement and/or recent real estate appraisals. How much the land or building required for operations are worth, and tell why they are important to proposed business. Equipment: list the equipment necessary and how much of it business needs, you also need to include its worth and cost, and explain any financing arrangements. Assets: make a list of your assets, such as land, building, inventory, furniture, equipment and vehicles. Include legal description and the worth of each asset. Special requirements: if your business has any special requirement such as water or power needs, ventilation, drainage etc., provide the detail in your operating plan as well what you have done to secure the necessary permission such as zoning approvals. Materials: tell where you are going to get materials you need to produce your product or service and explain what term you have negotiated with suppliers. Production: explain how long it takes to produce a unit and when you will be able to start producing your product or service. Include factors that may affect the time frame of production and how will deal with potential problems such as rush orders. Inventory: Explain how you will keep track inventory. Cost: give details of product cost estimates. Product/ Service delivery system Direct delivery to customers
9

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Online ordering and delivering Warehouse sales Q4. Describe the current performance measures and assessment tools techniques used for this business process. Comment on the effectiveness of these measures. The balanced scorecard approach is used to conduct business performance measurements. Financial Perspectives Goals All budget expenses to be met. Operating costs to be minimized. Increase sales by 20% at the end of financial year. Measures All actual spending of projects meet with budget level. All operating cost items to be monitored closely. Advertisement. Customer Perspectives measures Product quality to be improved through continuous research and development. Customer service skills to be improved through conducting training.

Goals Customers complete to be 3% at the end of The financial year. Customer satisfaction rate to be stable or Increased by 20% at the end of the year. Customer loyalty rate to be main tainted as Usual.

Internal Business Perspectives


10

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Goals Business efficiencies to be improved. Investment returns to be maximized. Business goodwill to be improved.

Measures Cost cutting and differentiation from value chain. Business strategies to focus on profit maximization. Product copyrights and patents to be legalized.

Comment on the effectiveness of these measures: All measures did not provide measurable tools and staff responsibilities for the monitoring and evaluation of the designed goals. There is ambiguous understanding of how to implement these goals and action plans are not supportive for the goal achievement. Task2 Recruitment/selection (recruitment kpi=average time taken per employee 2 months) Workforce planning/diversity (kpi=absent rate 5%),[kpi= turnover rate at 7%],[kpi=3 female to be inducted into management roles] Performance management [kpi=all staff to be appraised at least once annually],[kpi=8 potential staff to be identified and talent managed] Reward management [kpi=market oriented salary should be total compensation to sale 12%],[kpi=benefits should be 6% of total sales] Workplace management and relations(employee communication should be 4 newsletter on internet, one per quarter]
11

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Effective HR management system, support and monitoring core kras(finalize ERP within the budget of $10,000 B)Analysis of trends and opportunity in the industry relevant to the coffee organization. The australian coffee industry continues to mature and surge ahead, expected unfavorable weather condition in critical supply market are expected to keep price higher in the longer term. Microbreweries thrives while the water aisle in the supermarket takes up more space than the coffee section n, this coffee industry will have much work to do. There is a supply/demand imbalance in the coffee world-supply/demand implanted in the coffee world-supply is booming, buoyant in coffee like Robusta that are in less demand, while soaring prices for finest award-winning beans such as cup of excellence indicate a shortage both at this level and slightly lower. Colombias significant loss of crop has led to worldwide Arabica shortages and blend/recipe alteration among the larger roasters. C) Consult with specialists within the organization or outside the organization to identify opportunity for improvements in relation to the use of technology Packaging, roasting and grinding equipments usage taking into account its longterm capacity needs and operational efficiencies, as well as the overall environment impact in alignment with its corporate social responsibilities principles.

12

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

PART2 Task1 Strategies to foster a creative climate and organizational learning across the organization 1. Strategy for innovation:- strategy for innovation should be clear and expressed to encourage innovation across the organization. Strategy development requires an thoughtful of the business and its environment, and should involve stakeholder input to ensure buy-in across the organization. Innovative companies have a clear vision and core values that encourage the pursuit of organizational objectives, including innovation initiatives. 2. Innovation leadership throughout the organization:- commitment and support very important for organization. It keystone for top management of successful innovation Commitment . Management influence is necessary
13

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

to overcome the barriers to successful change, which innovators often encounter. Identifying champions in the organization to drive the innovation agenda can make a significant difference to innovation diffusion and adoption. Innovation champions can also provide the leadership required to stimulate innovation throughout the organization. Effective change management will ensure that improvements will be easily implemented. When top management is pro-active and becomes a catalyst for change, the organization has a better opportunity to adopt an innovative culture. 3. Culture and people:- Establishing culture that is conductive to innovation requires building a work environment when trust, open communication and teamwork are the norm. A team is capable of significant achievements because individual and abilities can be pooled towards achieving a common objective. The use of cross-functional teams helps break down the barriers by transcending the existing organizational structure. An environmental that encourages participation, learning and fun allows new ideas to be generated and improvements implemented. Harnessing the creativity of the workforce forms a critical component of an innovative culture. Therefore professional development of employees should include skills development in creativity tools and techniques of an innovative culture include, tolerance of ambiguity ,challenging the status quo, asking why? and not being afraid to speak your mind. 4. Tolerance of risk:_ The innovation process generally has an element of risk since any change uncertainty. Some organizations are risk averse and usually struggle to become innovative. Organizations that incorporate a higher level of risk tolerance in their business process are more successful in adopting an innovative climate. The downside of risk is failure. However, failure is not built on success: success is built on failure. Sagacious or calculated risk taking is therefore the preferred option, because this implies that outcomes, consequences and contingencies have been considered in advance.
14

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

5. Open communication:- The existence of free and open communication channels is favorable to innovation because it provides the opportunity for ideas and information to be relayed throughout the organization. It is also important that, in addition to vertical communication, an organization maintains lateral relationships between functional areas to break down any silos. Collaborative information technology solutions, such as Microsoft SharePoint or lotus notes, encourage information sharing throughout the organization and provide a repository for knowledge and ideas. 6. Flexible operating structures:- Establishing adaptive organizational structures, which are characterized as flat, organic and cross-functional, is a key characteristic of innovative organizations. For example, 3m is a large global company that operates small autonomous cross-functional business units to encourage innovation and participation. In an organic structure job definitions are flexible, and both vertical and lateral communication flows exist. Power and authority are generally shared across team members. 7. New ideas and opportunities:- The continues flow and capture of new ideas provides organizations with a source of new products and services, product improvements, and novel process that contribute to the organizations survival and growth. Creativity is therefore an important key driver of innovation by providing new ideas and new ways to solve organizational problems. Organizations also need to adopt a formal ideas management process to capture, develop, evaluate protect and implement ideas and suggestions, which form the foundation of new opportunities that satisfy needs and wants in the market. b) Strategies you will use across the organization to accept failure of ideas and recognize celebrate and embed success strategies to accept failure: Failure is always an option on the table. A company closing down or moving on isnt necessarily failure. Having an exit strategy is part of making solid business plans and decisions. On a smaller
15

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

scale, business needs to be able to recognize when an idea, product, or strategy isnt working out or needs to be retired. Pouring in time, money resources, and good will into something that doesnt return enough value is a waste. Business needs to be honest about what needs to be done about it. Having a never quit attitude can cause business to lose all the investment and resources. Strategies to recognize, celebrate and embed success: With success comes the need for recognition. Staffs need to know they are appreciated and need to be recognized for their role in the projects success. Be willing to show appreciation in variety of ways. Beyond recognition, give people a chance to celebrate the results of their handwork and the effort they expended. -Informal rewards/ no cost- congratulations, personal notes, caught doing something great card, note from senior manager -low cost rewards- certificate, movie tickets, star bucks, half day off, event tickets, flowers, lunch -Other types- incentive trips, gift certificates, cash bonus, promotions

Task2

Plan phase: plan the change In the plan phase the process to be improved is defined, stakeholders and their needs are identified and assessed, and the goal of the improved is effort is defined. With the use of performance improvement tolls, contributing factors to performance are identified, measures and operational definitions are developed, and baseline measures are taken. Based on findings, an action plan is developed to decrease the difference between customer needs and the current process performance.
16

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Do phase: carry out the change preferably on a small scale. In the do phase, the change is carried out and implemented as a pilot study. This is important so that problem can be identified, removed, and refinements made prior to large-scale rollout of the change in act phase. Baseline performance measures are taken during this phase and results summarized. Check phase: study the effect of the change or pilot study Here the baseline finding from the new process (do phase) are evaluated. Impact on stakeholders and related functions (processes and departments) are analyzed. The types and causes of poor performance are identified along with solution to fine-tune the change initiative and performance improvement program. Act phase: act on what was learned and implement refinements on a large scale. In this phase, implement modifications to the performance improvement work plan based on the finding from the check phase. Plan and schedule ongoing measurements to monitor progress of the findings from the check phase. Plan and schedule ongoing measurements to monitor progress of the change. Ongoing monitoring should results in activities to narrow the gap between customer/stakeholder needs and performance of the process. B) Conduct a brainstorming session to generate a range of innovative ideas in relation to improving performance in your selected business process. Business process-renovate coffee shop Consult with decoration business to ret a quote and proposal Submit online requests for creative ideas on line Search online request for creative ideas replied on line Search online photos and pictures for shop decoration ideas

17

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Check with project manger and decoration companies for industry trends and material used c) Conduct with a range of stakeholder to get feedback and test a selection of the ideas generated above Feedbacks from stakeholder are The source of ideas of ideas should be as comprehensive as it should be Task efficiency should be ensured and improved since the timing for the project are very limited Business or people involving with project consultation need to be approved with management

18

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

PART 3 TASK 1 (A) Submit online request for creative ideas Cost benefits analysis : For this project

Website design cost On line submission On line approval Website maintains Staff recruitment for system maintains Alternate workspace rental Phone bills Total costs

$2500 $900 $500 $1500 $1000 $2000 $700 $ 9,100

Consultation charges & outsourcing designer Potential promotion and advertisement gains Operational benefits Time efficiencies Fully ownership of designed project draft Total saving

$ 7500 $8000 $35000 $25000 $10000 $85000

19

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Balance

$75,900

Risk analysis: Risk Assessment Template

Risk Identification Identify the types of risk that could arise from the activity, such as: Financial loss Physical injury to staff, students, members of the public, etc Loss of / damage to University equipment or facilities Inadvertent or deliberate breach of legislation, policy, or ethical standards Misuse of public resources, or corruption Legal liability Damage to the Universitys reputation or the reputation of individuals Other Risk Quantification Any risks identified should be quantified in terms of likelihood and possible consequences.

20

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Qualitative measures of likelihood Level 1 2 3 4 5 Descriptor Rare Unlikely Possible Likely Almost certain Example detail description May occur only in exceptional circumstances Could occur at some time Might occur at some time Will probably occur in most circumstances Is expected to occur in most circumstances

Qualitative measures of consequence/ impact Level 1 2 Descriptor Example detail description

Insignificant No injuries, low financial loss Minor First aid treatment, on-site release immediately contained, medium financial loss Medical treatment required; on-site release contained with outside assistance, high financial loss Extensive injuries, loss of production capability, site release with no detrimental effects, major financial loss Death, toxic release off-site with detrimental effect, huge financial loss

Moderate

Major

Catastrophic

Qualitative risk analysis matrix level of risk Likelihood Consequences

21

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

1 Insignific ant 1 (Rare) 2 (Unlikely) 3 (Moderate) 4 (Likely) 5 (Almost certain) Low Low Low Medium High

2 Minor

3 Moderate Medium Medium High High Extreme

4 Major

5 Catastroph ic High Extreme Extreme Extreme Extreme

Low Low Medium High High

High High Extreme Extreme Extreme

22

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Risk Identification 1. Financial loss lack of interest 2. Physical injury to both staff & participants 3. Loss / damage to UNSW facilities 4. Possible breach of Commonwealth Abseiling Act 2001, possible breach of Child Protection Legislation 5. Corruption non-receipted cash payments 6. Academic standards Risk Quantification Risk type (1= low, 5= extreme) Likelihood 1 (market research has been conducted, high level of interest in target participant groups) 5 (sprained wrists, stubbed toes) 5 (untrained staff, borrowed & unfamiliar equipment) 3 (N in UNSW was knocked off in training runs, possibly window breakage) 3 (manager familiar w/ Abseiling Act but no Consequences Overall rating

Financial loss

1 (initial financial outlay minimal) 1 (requiring minimal first aid) 5 (death or severe injury - flow on effects to finances, reputation, legal liability)

Low

Physical injury minor

High

Physical injury major

Extreme

Loss / damage to facilities / equipment Breach of legislation /

3 (costly replacement High of signs, windows) 5 (possible fines, law suits, damage to

Extreme
23

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

policy

knowledge of Child Protection issues)

reputation)

Corruption

Academic standards

3 (financial loss, 2 (cash transactions damage to Moderate handled by trusted staff) reputation) 4 (damage to 4 (course has not yet reputation; received accreditation; Extreme devaluation of UNSW no formal assessment) programs)

Risk Treatment Provide comprehensive ongoing training for staff and invest in new equipment to reduce likelihood of injury. Based on this initial analysis, an approval authority would be unwise to approve this activity without evidence of viable risk treatment options such as those above. Idea 2 consults with decoration businesses to get a quote and proposal Cost benefit analysis for this project

Design request letter or memo Verify the request letter Select appropriate decoration companies Submit request letter Select most suitable decoration company

$ 550 $ 560 $ 300 $200 $400


24

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Total cost Select suitable decoration company Design shop decoration draft using External designing company Get local councils approval & permits Time efficiencies Patent payment for the ownership Of designed draft Total saving Balance

2010 $2,200

$17,000 $10,000 $20,000

$10,000 $59,200 $57,190

Risk analysis: Risk types Patent right and Likelihood Very possible consequences Legal battles and fees to be Overall rating medium

25

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Potential designing possible company charges more than the business is able to afford Complaints from the competitors for copying the decoration style and ideas

Lack of fund for the project future progress

high

rare

Time and money to be consumed for legal resolves, project progress to be hauled business goals achievements to be slowed downed Long term building safety problems hidden, investment for shop renovation could be wasted

low

Building material recommended by designing company with business requirements

high

Very possible

b)idea 1: submit online request for creative ideas will be selected for this project. Reasons -based on the calculation of idea 1 and 2 : balance of $75,900 compared with balance of $57,190, an extra of 18710 can be saved. From cost-saving perspective, idea 1 stands out the proposed ideas.

26

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

-from the effective point of view, overall idea 1 should be selected as the suitable creative idea to start the project. C) A document to seek approval to conduct trial of these new ideas: Project name: A proposal to submit online requests for creative ideas for shop renovation Project contact person: smith brown Job position: shop manager Contact phone: (03) 93333434, smith brown@ Indiantemptation.com.au Project commencement date: 20 may 2011 Project expected completion: 2 June 2011 Prepared by: smith brown Document status: Vision date Author Distributed to stakeholders (y/n) 1 2 3

Project summary:

27

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

The goal of this project is to present the reasons for submitting online requests for creative ideas as well as stating all of the projects objectives. To start the renovation project by saving from time-consuming quotes and proposal processes, and saving large amount of costs and operating expenses by submitting online requests for creative ideas for implementation. This project will last for two weeks, starting from 20 may 2011 and ending 2 June 2011, and finalization date will be 4 June 2011.an advertisement of online request for creative ideas will be posted on www.creativeideas.com.au, under the section of finding creative ideas here. A two-weeks waiting period will be spared for uploaded creative ideas and comments online. Then two days will be spent for finalization for the project. Project manager smith brown will be the staff responsible for this.

1. Project background Star bucks coffee provides quality food to its valued customers. The business locates in the heart of CBD, Melbourne, with the seat capacity of 30 indoor and 15 of outdoor. Due to the increasing legislation requirement5s from local government, such as safety checks of commercial buildings every 10 years and new compliances regulations for building materials supplies. This shop has a history of 30 years and some part of the building are in severe damaged conditions, such as leaking roof, weakening foundations and fading colors of exterior walls. Meanwhile there are other coffee shops entering the local market, with modern interior designing and styles. These factors act as a threat to shop since more and more current customer could be distracted to our competitors gradually. 2. Project purpose (goal)

28

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Star bucks coffee aim to provide a friendly, comfortable atmosphere where the customer can receive quality food, service and entertainment at a reasonable price. The shop will be divided into different into areas. Some will have tables and chairs, another will have large antique stuffed couches and chairs, end tables, coffee tables, book shelves filled with books and magazines, tiffany style lamps and braided rugs. A pa system will be installed so that the music and entertainment featuring acoustic jazz, blue and folk music. On selected night there will be poetry readings and an open microphone. The walls will be used as an art gallery and from time to time there will be an artist in residence. The interior design of the building will focus on projecting a cozy, artistian-style atmosphere. The bottom portion of the walls will be forest green with the upper being eggshell white. The carpeting will be forest greeen. The table and chairs will be custom made from light oak. The chairs coverings will be of forest green material and heavily padded for comfort. The table tops will be a marbleized forest green laminate. Plants will abound in gold pots. The dishes and eating utensils will be from the forties and fifties era. They will be provided by a local antique buisness and will be for sale. 3.Project Methodology 3.1 Project Approach summary Stakeholders involved with the project includes Commonwealth Bank, Coffee shop owner, project manager, designing companies, Victoria Building Association, Melbourne City Council, renovation contractors, building material suppliers and shop manager or by staff self-recommendation, with the requirements of renovation experiences, being familiar with building legislation and regulations and having a strong network with material suppliers. Stakeholders will be monitored and self-monitored by the assigned tasks. Team selection and building

29

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

process should be as short as wone week and the project needs to start no later than 17 may 2011.

PART 4 OBJECTIVES, TIMEFRAMES AND MEASURES ACTIVITIES Website design OBJECTIVES COST
To reduce the $1200 cost of website designing to level of $1000 It must be Task 1 less than $400 $700 and due before 21/11/2011

TIMEFRAMES MEASURES
16/11/2011 to 22/11/2011 Costs are controlled under the required elements of website Submission is completed once the website designing is approved and the website can seen by everyone Approval must be finalized as soon as possible to start the tasks
30

Online submission

18/11/2011 to 21/11/2011

Online approval

Approval must be done as soon as possible to start the work

$800

20/11/2011 to 27/11/2011

Manage Knowledge and Information


Name: Manpreet singh Kim01001G7

Website maintenance Staff recruitment for system

Cost should be minimized to save money and time Less time should be taken for recruit

$900

05/11/2011 to 30/11/2011

$700

16/11/2011 to 30/11/2011

With modern looks now website has completed maintains Experienced staff have selected for experienced

31

Você também pode gostar