2011 Fall JCR International Catalogue

Joint Commission Resources
FALL 2011 International Catalogue
Practical, Solutions-Oriented Health Care Information
How to Order
Contact your local distributor or JCR customer service to request specific pricing and ordering information. Distributor for Europe and the Middle East
Transatlantic Publishers Group, Ltd. Unit 242, 235 Earls Court Road London SW5 9FE, United Kingdom Contact: Mark Chaloner Phone: +20-7373-2515 Fax: +20-7244-1018 E-mail: mark.chaloner@tpgltd.co.uk Web site: http://www.transatlanticpublishers.com
Distributor for Singapore, Malaysia, Thailand, and Indonesia

APAC Publishing Services, Pte Ltd. 8 Lorong Bakar Batu #05-02 Singapore 348743 Contact: Steven Goh Phone: +65 68447333 Fax: +65 67478916 E-mail: service@apacmedia.com.sg Web site: http://www.apacmedia.com.sg/
Distributor for India, Pakistan, Bangladesh, and Sri Lanka

Viva Books Private Unlimited 4737/23 Ansari Road Daryaganj New Delhi, 110002 India Phone: (011) 4224 2200 (30 Lines) Fax: (0091 11) 4224 2240 E-mail: vinay@vivagroupindia.net Web site: http://www.vivagroupindia.com
Distributor for Taiwan

Unifacmanu Trading Co., Ltd. 4F, No. 91, Ho-Ping East Rd., Sec. 1, Taipei, Taiwan Contact: Nancy Lin Phone: +866-2-2396-1378 / Alternate Phone: +866-2-2391-4280 Fax: +886-2-2394-3103 E-mail: Lin.Nancy@unifacmanu.com.tw Web site: http://www.unifacmanu.com
Distributor for Japan

Nankodo Co., Ltd. 42-6, Hongo 3-chome Bunkyo-ku, Tokyo 113-8410, Japan Contact: Mikio Aoyagi, International Department Phone: 3.3811.9952 Fax: 3.3811.7123 E-mail: aoyagi@nankodo.co.jp Web site: http://www.nankodo.co.jp/yosyo/user/html/
Distributor for Canada

Login Canada 300 Saulteaux Crescent Winnipeg, Manitoba, R3J 3T2 Canada Phone: 1-800-665-1148 Fax: 1-800-665-0103 E-mail: orders@lb.ca Web site: http://www.lb.ca
The Joint Commission Resources 2011 International Catalogue is also available online in PDF format at http://www.jointcommission international.org. Prices subject to change. Bookstore Discount contact: Kate Baca at kbaca@jcrinc.com Translation Rights contact: Kate Baca at kbaca@jcrinc.com Editorial contacts: Cathy Hinckley at chinckley@jcrinc.com or Paul Reis at preis@jcrinc.com
Distributor for Hong Kong and China

iCaves Limited Unit 4, 13/F Charm Centre 700 Castle Peak Road, Lai Chi Kok Kowloon, Hong Kong Contact: Eddy Lam Phone: (852) 2780-0987 Fax: (852) 2385 8942 E-mail: eddy.lam@igroupnet.com Web site: https://www.igroupnet.com
NEW! E-Books available. JCRs titles are now available online at www.jcrinc.com. All prices are in U.S. dollars.
Sales Representative for Latin America & Caribbean

Cranbury International, LLC 7 Claredon Ave., Suite 2 Montpelier, VT 05602 Contact: Ethan Atkin Phone: 1-802-223-6565 Fax: 1-802-223-6824 E-mail: eatkin@cranburyinternational.com Web site: http://www.cranburyinternational.com
Send all other orders to: jcicustomerservice@ pbd.com Phone: +1-770-238-0454 Fax: +1-770-280-0056 Pay with check in U.S. dollars to: Joint Commission Resources 16353 Collections Center Drive Chicago, IL 60693 U.S.A.
www.jointcommissioninternational.org
Contents
Joint Commission International Accreditation ................................................2

State-of-the-art standards from Joint Commission International (JCI), the recognized global leader in evaluating health care quality and safety. Use the manuals to improve quality and safety in health care organizations and/or to pursue JCI accreditation, the gold seal of health care quality and safety.
Medication Safety........................................................................................7
Cutting-edge information to ensure medication safety in your health care organization. Perfect for all types of clinicians, including physicians, nurses, pharmacists, and other frontline staff.
Facility Management and Safety ................................................................9

Practical resources to help health care organizations ensure a safe and secure facility in which to provide care, treatment, and services to patients. Perfect for facility managers, safety officers, and building engineers.
Communication..........................................................................................10
Effective communication is essential in every area of every health care organization all day, every day, to ensure high-quality safe care and services. These resources help ensure that communication among leaders, staff, patients, and their families is effective and patient centric.
Patient Safety ............................................................................................13

Valuable resources to help health care organizations ensure their patients safety, including proven strategies and tools to prevent serious medical errors or sentinel events. Geared toward physicians, nurses, pharmacists, and other staff who provide direct patient care.
Infection Prevention and Control ..............................................................18

Expert guidance on controlling and preventing the spread of infections in the health care environment, a leading area of patient safety concern. Useful for all types of clinicians, not just infection prevention and control professionals.
Quality Improvement ....................................................................................22

A wide array of tools to help health care organizations improve their performance on an ongoing basis. These tools are based on powerful, tested standards and performance improvement theory from the leading evaluators of health care quality and safety, The Joint Commission and Joint Commission International.
To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org
JCI Accreditation
JCI Accreditation
EFFECTIVE NOW! Joint Commission International Accreditation Standards for Hospitals, 4th Edition
This new manual includes JCIs updated requirements for hospitals effective 1 January 2011. All of the standards and accreditation policies and procedures are included, giving hospitals around the world the information they need to pursue or maintain JCI accreditation and maximize patient-safe care. Softcover. 2010.
LOOK INSIDE!
ACCESS TO CARE AND CONTINUITY OF CARE (ACC)
Standards, Intents, and Measurable Elements

Admission to the Organization
Standard ACC.1
Patients are admitted to receive inpatient care or registered for outpatient services based on their identified health care needs and the organizations mission and resources.
Access to Care and Continuity of Care
The manual contains Joint Commission Internationals (JCIs) standards, intent statements, and measurable elements for hospitals, including patient-centered and organizational requirements in the following categories: International Patient Safety Goals Access to Care and Continuity of Care Patient and Family Rights Assessment of Patients Care of Patients Anesthesia and Surgical Care Medication Management and Use Patient and Family Education Quality Improvement and Patient Safety Prevention and Control of Infections Governance, Leadership, and Direction Facility Management and Safety Staff Qualifications and Education Management of Communication and Information Book E-Book Item Number: IAS400 Item Number: EBIAS400 $149 $129
Intent of ACC.1
Matching patient needs with the health care organizations mission and resources depends on obtaining information on the patients needs and condition through screening, usually at the point of first contact. The screening may be through triage criteria, visual evaluation, a physical examination, or the results of previously conducted physical, psychological, clinical laboratory, or diagnostic imaging evaluations. The screening can occur at a referring source, during emergency transport, or when the patient arrives at the organization. It is important that decisions to treat, to transfer, or to refer are made only after the results of screening evaluations are available. Only those patients for whom the organization has the clinical capability to provide the needed services, consistent with its mission, are considered for inpatient admission or registered for outpatient services. When the organization requires particular screening tests or evaluations prior to admission or registration, this is stated in a written policy. (Also see AOP.1, intent statement)
Measurable Elements of ACC.1

1. Screening is initiated at the point of first contact within or outside the organization. 2. Based on the results of screening, it is determined if the needs of the patient match the organizations mission and resources. (Also see GLD.3.2, ME 2) 3. Patients are accepted only if the organization can provide the necessary services and the appropriate outpatient or inpatient setting for care. 4. There is a process to provide the results of diagnostic tests to those responsible
43
260 pages 260 pages
ISBN: 978-1-59940-434-9 ISBN: 978-1-59940-440-0
JCI Accreditation
NOW AVAILABLE AS AN E-BOOK IN SPANISH, DANISH, PORTUGUESE, TURKISH, KOREAN, ITALIAN, GERMAN, and INDONESIAN JCI Accreditation Standards for Hospitals, 4th Edition
The translated editions of the Joint Commission International Accreditation Standards for Hospitals, 4th Edition provide hospitals with the information they need to pursue or maintain accreditation, patient safety, and performance improvement.
E-Book E-Book E-Book E-Book E-Book E-Book E-Book E-Book
SPANISH DANISH PORTUGUESE TURKISH KOREAN ITALIAN GERMAN INDONESIAN
Item Number: EBIAS400SP Item Number: EBIAS400D Item Number: EBIAS400P Item Number: EBIAS400T Item Number: EBIAS400K Item Number: EBIAS400IT Item Number: EBIAS400G Item Number: EBIAS400IN
$129 $129 $129 $129 $129 $129 $129 $129
233 pages 264 pages 296 pages 272 pages 279 pages 279 pages 279 pages 279 pages
ISBN: 978-1-59940-141-6 ISBN: 978-87-99185-4-3 ISBN: 978-85-61459-07-9 ISBN: 978-1-59940-711-1 ISBN: 978-1-59940-710-4 ISBN: 978-1-59940-713-5 ISBN: 978-1-59940-715-9 ISBN: 978-1-59940-714-2
COMING SOON! Arabic Chinese Japanese Russian Slovenian Thai Kazak Slovenian
EFFECTIVE NOW! Joint Commission International Accreditation Hospital Survey Process Guide, 4th Edition JCI Accreditation
Prepare your entire hospital for a Joint Commission International survey using this online resource! The Joint Commission International Accreditation Hospital Survey Process Guide is an electronic (PDF) book that takes you step-by-step through the entire international survey process with practical, relevant information to help all levels of staff prepare for their first survey or re-survey. This book is available in electronic (PDF) format, so it is easily accessible to all staff at all times. Following are some features that are new to this edition: Explanation of how hospitals should comply with the on-site survey process Discussion of the Accreditation Decision Rules Discussion of the Scoring Guidelines Inclusion of standards and measurable elements from the fourth edition of the Joint Commission International Accreditation Standards for Hospitals Explanation of tracer methodology and its importance to the on-site survey A complete list of the documents hospitals should have available in English for the document review session. 2010.
E-Book
Item Number: IHSPG10
$125
150 pages
ISBN: 978-1-59940-404-2
New! More Mock Tracers

Monitoring your organizations policies, systems, and processes can be complex and challenging: You need to ensure both patient safety and Joint Commission International standards compliance. An understanding of all types of tracers can help you meet those goals. Since tracers are the most prevalent part of the on-site accreditation survey process, it makes sense that your leaders and staff familiarize themselves with the specifics of tracers and their function. This new workbook is designed to help your organization use mock (or simulated) tracers to examine your systems and processes. Mock tracers can allow you to identify unwanted trends and implement changes as part of an ongoing improvement process before your survey takes place! More Mock Tracers offers more than 55 sample tracers in a simple and easy-to-follow format. These example tracersor scenariosaddress issues across health care settings. The scenarios are presented in an engaging narrative format in which the reader follows the surveyor through the tracer scenario. Each scenario includes a list of sample questions surveyors might ask during that scenario. These questions can be used to conduct mock tracers in your organization. Softcover. 2011.
Book E-Book
Item Number: MMT11 Item Number: EBMMT11
$75 $65
175 pages 175 pages
ISBN: 978-1-59940-613-8 ISBN: 978-1-59940-646-6
Best Seller! Mock Tracer Workbook

Tracer methodology is the most prevalent part of The Joint Commission and Joint Commission International on-site accreditation survey. Health care organizations also can use tracers to examine their own systems and processes, identify unwanted trends, and implement changes as part of an ongoing improvement process before survey. The Mock Tracer Workbook provides practical exercises to help domestic and international health care professionals practice skills needed to conduct an effective tracer in any health care setting. Softcover. 2009. Book E-Book Item Number: MTW09 Item Number: EBMTW09 $89 $79 148 pages 148 pages ISBN: 978-1-59940-306-9 ISBN: 978-1-59940-492-9
Joint Commission International Accreditation Standards for Medical Transport Organizations

This softcover, spiral-bound manual presents Joint Commission International (JCI)s accreditation program for medical transport organizations, including emergency treatment and transport; nonemergency transport; ambulances; land, air, and water medical transport; and fire brigade emergency services. The manual contains all the information that international medical transport organizations need to pursue or maintain performance improvement and accreditation with JCI, including standards that support patient-centered care. Softcover, spiral bound. 2003.
Book E-Book Item Number: IMTM100 Item Number: EBIMTM100 $95 $75 137 pages 137 pages ISBN: 0-86688-765-2 ISBN: 978-1-59940-624-4
JCI Accreditation
Joint Commission International Accreditation Standards for the Care Continuum

This spiral-bound, softcover manual provides international health care organizations with all the information they need to pursue or maintain performance improvement and accreditation with Joint Commission International (JCI). This manual focuses on health care organizations providing care and services to individuals either at home or in an institutional setting for chronic care, rehabilitation, and/or end-of-life care. Softcover, spiral bound. 2003.
Book E-Book
Item Number: JCACC02 Item Number: EBJCACC02
$95 $75
238 pages 238 pages
ISBN: 0-86688-802-0 ISBN: 978-1-59940-623-7
NEW! Joint Commission International Accreditation: Getting Started, Second Edition

How do we get started? Its a question almost every health care organization asks when its leaders first contact JCI about accreditation. This newly updated edition of Joint Commission International Accreditation: Getting Started answers this question and provides tips, tools, and strategies to facilitate an organizations journey toward continuous standards compliance. Joint Commission International Accreditation: Getting Started, Second Edition is a primer on the accreditation process that offers a wide range of information, answers the most basic questions, and discusses the purpose of quality and safety improvement efforts. The book includes the following: Section 1 provides an overview of accreditation and is important information for all individuals working in a health care organization to know. Section 2 provides valuable information to executives about establishing a foundation for accreditation, allocating resources, and participating in the on-site survey. Section 3 offers information for the quality/accreditation specialist about preparing for accreditation and how to structure performance improvement activities to achieve continuous standards compliance. Section 4 provides key information for frontline staff about JCI accreditation. Softcover. 2010.
Book E-Book
Item Number: JCIGS10 Item Number: EBJCIGS10
$85 $75
154 pages 154 pages
ISBN: 978-1-59940-403-5 ISBN: 978-1-59940-537-7
Joint Commission International Standards for Clinical Care Program Certification, 2nd Edition
JCI Accreditation
Joint Commission International has developed a set of international certification standards for programs or organizations that provide disease- or condition-specific care. This spiral-bound, softcover standards manual provides organizations with information to maintain standards compliance and operational improvement efforts. Softcover. 2010.
Book E-Book
Item Number: JCIDC09 Item Number: EBJCIDC09
$95 $95
82 pages 82 pages
ISBN: 978-1-59940-384-7 ISBN: 978-1-59940-625-1
Joint Commission International Accreditation Standards for Clinical Laboratories, 2nd Edition
This updated accreditation manual contains Joint Commission Internationals standards, intent statements, and measurable elements for clinical laboratories. The book also includes accreditation policies and procedures, a comprehensive glossary of key terms, and a detailed index. Softcover. 2009.
Book E-Book
Item Number: JCIL09 Item Number: EBJCIL09
$95 $75
166 pages 166 pages
ISBN: 978-1-59940-385-4 ISBN: 978-1-59940-622-0
Joint Commission International Accreditation Standards for Ambulatory Care, 2nd Edition
This accreditation manual contains Joint Commission Internationals standards, intent statements, and measurable elements for organizations offering ambulatory care. The book also includes accreditation policies and procedures, a comprehensive glossary of key terms, and a detailed index. Softcover. 2009.
Book E-Book
Item Number: JCIA08 Item Number: EBJCIA08
$95 $75
162 pages 162 pages
ISBN: 978-1-59940-230-7 ISBN: 978-1-59940-620-6
Joint Commission International Accreditation Standards for Primary Care Centers

Primary care centers are distinguished by the level of integration into their community and services that are accessible, comprehensive, coordinated, and continuous. This e-book accreditation manual contains Joint Commission Internationals (JCIs) standards, intent statements, and measurable elements in the following categories; community involvement and integration, patient-centered services, the organization and delivery of services, and improvement in quality and safety. Softcover. 2008.
E-Book
Item Number: JCIPC01
$95
125 pages
ISBN: 978-0-86688-884-4
Medication Safety
Coming Soon! The Nurses Role in Medication Safety, Second Edition
Edited by Laura Cima, R.N., and Sean Clarke, R.N. Written especially for nurses in all disciplines and health care settings, this second edition of The Nurses's Role in Medication Safety focuses on the hands-on role nurses play in the delivery of care and their unique opportunity and responsibility to identify potential medication safety issues. Reflecting the contributions of several dozen nurses who provided new and updated content, this book includes strategies, examples, and advice on how to do the following: Develop effective medication reconciliation processes Identify and correct repetitive error patterns Encourage the reporting of medication errors Apply teamwork, communication, and human factors solutions to medication management issues Address the ethical, moral, and legal aspects of medication safety Use technology (such as smart pumps and computerized prescriber order entry) to improve medication safety Recognize the special issues of medication safety in disciplines such as obstetrics, pediatrics, geriatrics, and oncology and within program settings beyond the hospital, including long term care, behavioral health care, critical access hospitals, and ambulatory care and office-based surgery Hardcover. Available November 2011.
Medication Safety
Book
Item Number: NRMS11
$85
175 pages
ISBN: 978-1-59940-618-3
New! Medication Management Tracer Workbook

The Medication Management Tracer Workbook offers more than 50 medication management sample tracers in a simple and easy-to-follow format. These sample tracersor scenariosaddress medication management issues across health care settings. The scenarios are presented in an engaging narrative format in which the reader follows the surveyor through the tracer scenario. Each scenario includes a list of sample questions surveyors might ask during that scenario. These questions can be used to conduct mock (or simulated) tracers in your organization. This engaging tool will encourage familiarization with all aspects of medication management tracers and help you interpret the data that such tracers produce. Moreover, it will serve as a training tool for conducting mock tracers in your organization. Softcover. 2011.
Book E-Book
Item Number: MMTW11 Item Number: EBMMTW11
$75 $65
175 pages 175 pages
ISBN: 978-1-59940-609-1 ISBN: 978-1-59940-645-9
Approaches to Pain Management: An Essential Guide for Clinical Leaders, Second Edition
Untreated or undertreated pain causes needless suffering and negatively affects the quality of life. That is why the management of pain remains a critical area of health care and why the concept is addressed throughout The Joint Commissions requirements for health care organizations. This revised second edition of Approaches to Pain Management provides an overview of pain assessment and management, identifies what the standards require regarding the treatment of patients with pain, and offers guidance on making pain management an integral part of care services. Hardcover. 2010. Book E-Book Item Number: APM10 Item Number: EBAPM10 $85 $75 175 pages 175 pages ISBN: 978-1-59940-408-0 ISBN: 978-1-59940-538-4
Medication Safety
Anticoagulation Therapy: Toolkit for Implementing the National Patient Safety Goal
This resource helps performance improvement directors, pharmacists, directors of nursing, and medical staff assess the safety of their current anticoagulation practices and/or implement a defined anticoagulation management program. The implementation guide includes a CD with practical forms, examples, and other tools. The e-book version includes content for both the implementation guide and CD. Softcover, spiral bound. 2008.
Book and CD E-Book
Item Number: ATIS08 Item Number: EBATIS08
$199 $189
120 pages 120 pages
ISBN: 978-1-59940-216-1 ISBN: 978-1-59940-453-0
3 Stars from Doodys Book Reviews!
The Handbook on Storing & Securing Medications, Second Edition

Edited by Thomas E. Kirschling, Pharm.D., M.S. The second edition of The Handbook on Storing & Securing Medications is copublished in collaboration with the American Society of Health-System Pharmacists (ASHP). The book identifies and discusses common challenges related to storing and securing medications that may lead to noncompliance with both The Joint Commission and ASHP standards. It broadly addresses and clarifies drug storage and security terms, safe practices, and processes for health care professionals. Softcover. 2009. Book E-Book Item Number: HSSM09 Item Number: EBHSSM09 $75 $65 212 pages 212 pages ISBN: 978-1-59940-302-1 ISBN: 978-1-59940-479-0
Medication Reconciliation Handbook, Second Edition

Copublished with the American Society of Health-System Pharmacists (ASHP), this handbook offers advice on how to establish and implement an effective medication reconciliation process, including tips for educating staff, patients, and the public. This book will help all types of health care organizations to ensure communication and coordination of patients medication across the continuum of care. Softcover. 2009.
Book E-Book
Item Number: MRH09 Item Number: EBMRH09
$75 $65
278 pages 278 pages
ISBN: 978-1-59940- 309-0 ISBN: 978-1-59940-490-5
Facility Management and Safety

Best Seller! Planning, Design, and Construction of Health Care Facilities, 2nd Edition
Planning and executing a health care facilitys new or improved design establishes the basis for safe and effective care within that structures walls. Like any construction or renovation process, this process requires planning, resources, education, communication, and collaboration; but when patient and worker safety are at risk, the stakes are raised even higher. Planning, Design, and Construction of Health Care Facilities, Second Edition, an updated version of a Joint Commission Resources best seller, is a comprehensive guide for health care organizations around the world that are looking to build new facilitiesor update their current structuresin compliance with Joint Commission, Joint Commission International, and other recognized standards of health care design excellence. A wealth of strategies, tools, and real-world experiences of organizations around the globe supply the reader with the building blocks they need for success with their new facility or existing structure. Planning, Design, and Construction of Health Care Facilities, Second Edition assesses the challenges, the compliance issues, and the need for a holistic approach to the design and function of health care facilities; and in this new edition, readers receive valuable online resources in support of the printed material, including customizable tools they can use immediately in their organization. Softcover. 2009. Book E-Book Item Number: PDC09 Item Number: EBPDC09 $75 $65 156 pages 156 pages ISBN: 978-1-59940-307-6 ISBN: 978-1-59940-497-4
Facility Management and Safety
Emergency Management in Health Care: An All-Hazards Approach

Natural and other disasters have made it clear that it is not enough for health care organizations to plan for individual emergency events. Instead, organizations committed to serving their communities must demonstrate the ability to respond to combinations of escalating events. Emergency Management in Health Care: An All-Hazards Approach is a practical guide to provide additional help to health care organizations as they plan for managing the critical areas of emergency response by assessing their needs and preparing staff to respond to events most likely to occur, regardless of the cause(s) of the emergency situation. This book guides organizations in planning for the management of the six crucial areas of emergency response communication, resources and supplies, security, staff responsibilities, utilities management, and patient careand encourages and enables them to assess their needs and prepare staff to respond to events that are likely to occur. With a sound understanding of and a specific plan for their response to these six areas, organizations can boast an all-hazards approach that supports a level of preparedness sufficient to address a range of emergencies. Softcover. 2008.
Book E-Book
Item Number: EMPHC08 Item Number: EBEMPHC08
$75 $65
164 pages 164 pages
ISBN: 978-1-59940-185-0 ISBN: 978-1-59940-470-7
Communication
New! Improving Communication During Transitions of Care
In health care, patients often experience numerous transitions of care and care settings, including nursing shift changes; physicians transferring complete or on-call responsibility; anesthesiologists to postanesthesia recovery room nurses; and nurse or physician transitions from or to the emergency department, inpatient units, different hospitals, behavioral health care organizations, nursing homes, laboratories, and home health care. Improving Communication During Transitions of Care will help organizations around the world coordinate care and standardize communications during transitions across the continuum of care through step-by-step guidance and example forms, checklists, and initiatives created and implemented by other health care organizations. Featured tools include the following: Tracer Methodology SBAR Technique Transitional Care Model Transitions of Care Checklist Standard Operating Protocol for Bedside Handover Patient Continuity of Care Questionnaire INTERACT II Tools Failure Mode and Effects Analysis Care Transitions Measure Robust Process ImprovementTM Hardcover. 2010.
Book E-Book
Item Number: HCTC10 Item Number: EBHCTC10
$85 $75
176 pages 188 pages
ISBN: 978-1-59940-409-7 ISBN: 978-1-59940-535-3
Communication
Doodys Core Title
Addressing Patients Health Literacy Needs

Statistics show that a significant number of adverse events can be attributed to low health literacy levels in patients. This new product addresses health literacy as it impacts patient safety and health care outcomes. This book thoroughly examines the health literacy crisis in the United States and provides techniques and suggestions for assessing and improving the health literacy of patients in health care organizations and bridging the communication gap between physicians and patients. Softcover. 2009.
Book E-Book
Item Number: APHL08 Item Number: EBAPHL08
$99 $89
132 pages 132 pages
ISBN: 978-1-59940-280-2 ISBN: 978-1-59940-451-6
10
Best Seller! Cultural Sensitivity: A Pocket Guide for Health Care Professionals
By Geri-Ann Galanti, Ph.D. With this handy reference guide, health care professionals have the cultural information they need to successfully communicate with their patients, respecting their specific cultural needs and expectations related to health care. It covers a variety of cultures from around the world. Find the information you need quickly in this guide, which fits neatly into a lab coat pocket and features tabs to take you to the information you need when you need itat the patient's bedside, before a patient and family consultation, or whenever you are interacting with patients. Softcover, spiral-bound, with durable, laminated pages. 2008. Book Item Number: CSB07 $35 pack of 5 ISBN: 978-1-59940-176-8
Defusing Disruptive Behavior: A Workbook for Health Care Leaders

This book will help leaders train all staff in effective strategies for ending disruptive behavior that adversely affect staff morale and possibly put patients at risk. Defusing Disruptive Behavior covers topics such as the following: Defining disruptive behavior and providing examples Profiling how disruptive behavior reaches the patient and impairs safety Providing a code of conduct and defining expectations Advocating a strong policy statement and getting senior leader buy-in Softcover. 2008.
Book E-Book
Item Number: DDB07 Item Number: EBDDB07
$75 $65
108 pages 108 pages
ISBN: 978-1-59940-084-6 ISBN: 978-1-59940-460-8
In a Blink: Awareness, Assessment, and Adapting to Patient Communication Needs

By Michael S. Woods, M.D., M.M.M. This is the only resource youll need to raise awareness, improve assessment, and help you adapt within seconds to the patients communication needs. Use the practical advice in Dr. Woodss book to apply the three As of effective communication with your patients. Valuable for all health care professionals. Softcover. 2007.
Book E-Book
Item Number: PSC07 Item Number: EBPSC07
$35 $25
168 pages 168 pages
ISBN: 978-1-59940-110-2 ISBN: 978-1-59940-505-6
Best Seller! Healing Words: The Power of Apology in Medicine, 2nd Edition
By Michael S. Woods, M.D., M.M.M. This book helps health care providers understand and practice what to do after unexpected outcomes. Dr. Woods is one physican speaking to other physician and health care providers about how to offer the best possible care for patients in difficult circumstancesby actually caring more about patients. He offers strategies for apology and disclosure. Softcover. 2007.
Communication
Book E-Book
Item Number: HWPM07 Item Number: EBHWPM07
$25 $15
152 pages 152 pages
ISBN: 978-1-59940-154-6 ISBN: 978-1-59940-528-5
11
New! Credentialing and Privileging Your Hospital Medical Staff: Examples for Improving Compliance, Second Edition
Developed for U.S. hospital medical staff, the medical staff executive committee, and governing boards, Credentialing and Privileging Your Hospital Medical Staff: Examples for Improving Compliance, Second Edition identifies key responsibilities of the hospital, the organized medical staff, and the medical staff executive committee and governing board in granting and reviewing clinical care credentials and privileges. It also provides an assortment of examples for improving compliance and explains The Joint Commission requirements for granting and reviewing credentials and clinical privileges. Credentialing and Privileging Your Hospital Medical Staff: Examples for Improving Compliance, Second Edition features the following compliance strategies: Developing the medical staff bylaws Applying for medical staff membership and privileges Verifying current licenses, education, training, and experience Assessing competency, appointments, and privileges Sustaining practitioner performance through root cause analysis and failure mode and effects analysis Conducting the focused professional practice evaluation and ongoing professional practice evaluation Managing practitioner health and continuing education Addressing disaster privileging, temporary privileging, human resources requirements in privileging, and contracted services requirements Softcover. 2010. Book E-Book Item Number: CPMS10 Item Number: EBCPMS10 $75 $65 158 pages 158 pages ISBN: 978-1-59940-390-8 ISBN: 978-1-59940-523-0
5 Stars from Doodys Book Reviews! Medical Team Training: Strategies for Improving Patient Care and Communication
Medical Team Training provides a variety of information on team training that addresses the interdisciplinary nature of teams as well as communication and team conflict. This book stresses the importance of collaboration, cooperation, and a team-focused environment, and can help health care organizations build and maintain a culture of safety and improve team training. Softcover. 2008. Book E-Book Item Number: MTT08 Item Number: EBMTT08 $75 $65 114 pages 114 pages ISBN: 978-1-59940-092-1 ISBN: 978-1-59940-491-2
Civil Leadership: The Final Step to Achieving Safety, Quality, Innovation, and Profitability in Health Care
Communication
By Michael S. Woods, M.D., M.M.M. Foreword by Marshall Goldsmith, Ph.D. In his latest book for Joint Commission Resources, Michael S. Woods, M.D., M.M.M., tackles the oftentumultuous relationship of physicians, patients, and todays heath care environment. Dr. Woods, a practicing surgeon, offers civil, common-sense, business-savvy leadership advice to physicians, but his lessons are also valuable to clinical and nonclinical staff as well as to patients. Softcover. 2010. Book E-Book Item Number: LTTM10 Item Number: EBLTTM10 $39 $29 188 pages 188 pages ISBN: 978-1-59940-405-9 ISBN: 978-1-59940-522-3
12
Patient Safety
NEW! Safe Surgery Guide
Foreword by Peter Pronovost, M.D. The Safe Surgery Guide addresses surgery-related adverse events in health care organizations worldwide, including wrong-site/procedure/patient surgery, retention of foreign bodies, anesthesia problems, surgical fires, medication errors, and postoperative infections. The guide also discusses additional issues that may potentially diminish or significantly impact the quality of care. Because no single remedy will improve the safety of surgery and other invasive procedures, the Safe Surgery Guide takes a systemwide approach to the topic. Such an approach requires the completion of a sequence of steps in care by the entire multidisciplinary team of health care professionals, in conjunction with the patient and family. The Safe Surgery Guide also highlights the unique challenges faced by ambulatory care and office-based surgery organizations and offers proven solutions for these particular settings. A key component of the book is The Joint Commissions Universal Protocol for Preventing Wrong Site, Wrong Procedure, Wrong Person Surgery.TM Safe Surgery Guide also includes tools you can customize and use immediately: Illustrations, checklists, and other process improvement guidelines Proven solutions, best practices, and case studies from successful organizations around the world Hardcover. 2010.
Patient Safety
Book E-Book
Item Number: SSW10 Item Number: EBSSW10
$85 $75
175 pages 175 pages
ISBN: 978-1-59940-407-3 ISBN: 978-1-59940-638-1
Doodys Core Title
Failure Mode and Effects Analysis in Health Care: Proactive Risk Reduction, Third Edition
This updated JCR best seller supplies your organization with case studies, tips, and forms used by a variety of health care professionals and organizations. This book explains the purpose of failure mode and effects analysis (FMEA) and gives your organization the how-to information needed to conduct successful assessments and reassessments. Hardcover. 2010.
Book E-Book
Item Number: FMEA10 Item Number: EBFMEA10
$85 $75
192 pages 192 pages
ISBN: 978-1-59940-406-6 ISBN: 978-1-59940-525-4
13
New! Pressure Ulcer Prevention Toolkit Patient Safety

Despite increased attention to pressure ulcers and evidence that indicates many pressure ulcers can be avoided with proper care, pressure ulcers are all too common in health care settings around the world. In response to this global health care issue, the Pressure Ulcer Prevention Toolkit and accompanying CD of tools give users practical and effective tips, strategies, forms, and illustrations for preventing and mitigating pressure ulcers. Users of the Pressure Ulcer Prevention Toolkit will receive both the theory behind good prevention practices and practical information needed to immediately improve their organizations pressure ulcer program or initiative. Readers will benefit from the following: Care Challenges and Prevention: Users will be able to make an informed decision and apply safer care based on informative evidence-based guidelines and recommendations for preventing and treating pressure ulcers National Patient Safety Goal and Standards Compliance: Staff will learn compliance strategies related to pressure ulcer care and Joint Commission International standards and requirements Improving Assessment and Reassessment: Staff will become knowledgeable on care protocols to improve pressure ulcer assessment and reassessment methods Sustaining Improvements: Users can create, benchmark, compare, and implement policies and procedures developed by organizations from around the world Softcover, spiral bound. 2011. Available October 2011. Book and CD Item Number: PUT11 $129 150 pages ISBN: 978-1-59940-615-2
Best Seller! Patient Safety Pocket Guide, Second Edition

Arm your frontline health care staff with this convenient spira-bound pocket-sized guide. Your staff will be able to immediately verify any questions about best practices to ensure patient safety and prevent medical errors. They will also receive information about how to involve and educate patients and their families in their care. Topics include hand hygiene, fall prevention, medication safety, pressure ulcers, and more. Everything your frontline staff needs at their fingertips! Softcover, spiral bound, softcover, with laminated paper and tabs. 2009.
Book
Item Number: PSPG09
$25
66 pages
ISBN: 978-1-59940-438-7
Strategies for Addressing Health Care Worker Fatigue

Strategies for Addressing Health Care Worker Fatigue outlines how important proper rest is for health care worker safety, patient safety, and an organizations bottom line. This book helps readers identify those at risk for fatigue and burnout, provides tips on how to rehabilitate a fatigued health care worker, and offers information on how to prevent staff burnout. Case studies show organizations that are using creative ways to combat this problem. Softcover. 2008.
Book E-Book
Item Number: SAHC08 Item Number: EBSAHC08
$75 $65
154 pages 154 pages
ISBN: 978-1-59940-229-1 ISBN: 978-1-59940-511-7
14
NEW! Clinical Care Improvement Strategies: Preventing Clostridium difficile Infections

Clinical Care Improvement Strategies: Preventing Clostridium difficile Infections gives clinicians and leaders around the world the tools they need to prevent C. difficile infections. Its concise design gives the reader practical information in an easy-to-read format. Learn how to do the following: Comply with The Joint Commissions National Patient Safety Goal and Joint Commission International requirements Reduce your organizations incidence rates of C. difficile Improve hand hygiene practices with all staff who are in contact with C. difficile infection Improve patient and family education and awareness Improve maintenance programs and equipment cleaning processes Aggressively engage in an antimicrobial stewardship program Available October 2011. E-Book Item Number: EBPCDI11 $35 100 pages ISBN: 978-1-59940-606-0
Patient Safety
Clinical Care Improvement Strategies: Preventing Pressure Ulcers

Pressure ulcers, also known as decubitis ulcers or bedsores, are becoming increasingly common during hospital stays, according to statistics recently released through the Agency for Healthcare Research and Quality. This book gives the background and current state of pressure ulcers, focuses on essential practices related to pressure ulcer prevention, and offers practical tips to help prevent pressure ulcers and related infections. Case examples offer ideas on what health care organizations around the world are doing to bring pressure ulcer occurrences to zero. 2009. E-Book Item Number: EBPUM09 $35 120 pages ISBN: 978-1-59940-320-5
Clinical Care Improvement Strategies: Preventing Air Embolism

A venous or pulmonary air embolism in a health care setting is rare, frequently injurious or even deadly, and most often preventable. This title from Joint Commission Resources covers the topic of air embolisms thoroughly, including the various types of air embolisms, instances in which air embolisms might occur, signs and prevention, methods for determining and mitigating severity, and case examples from organizations that have created processes and procedures to keep patient safe. This book also offers practical advice on reducing or eliminating air embolisms across health care organizations. 2010.
E-Book
Item Number: EBPAE10
$35
82 pages
ISBN: 978-1-59940-389-2
Best Seller! Nurse Managers: A Guide to Practice, 2nd Edition

Edited by Andrew Crowther Building on the success of the first edition, this extensively revised text covers topics such as taking the transition to management, rostering, budgeting, staff counseling, occupational health and safety, managing risk, maintaining quality of care, and leadership skills. An international team of experienced nurses has again crafted a range of practical, eminently readable chapters that offer practical advice and ideas for the nurse manager, both new and veteran. Softcover. 2008. Book Item Number: NMGP08 $78 293 pages ISBN: 0-9755153-8-9
15
New! The Value of Close Calls in Improving Patient Safety: Learning How to Avoid and Mitigate Harm Patient Safety
Edited by Albert W. Wu, M.D., M.P.H., Johns Hopkins University. Foreword by James Reason, Ph.D., University of Manchester, U.K. Every organization is committed to preventing patient safety incidentsevents or circumstances that could have resulted, or did result, in unnecessary harm to a patient. Clinicians and patient safety leaders now understand how important close calls (also termed near misses) are to the improvement of patient safety. This book serves as an essential guide on how to identify, report, and learn from close calls in a variety of clinical settings. Part I is a guide to the literature about the concept of close calls and their identification, relationship with errors, and use in assessing and improving the safety and reliability of health care. Part II provides 15 in-depth case studies, each written by a top expert, which lead readers through cases, investigations, and solutions. The cases represent a broad range of problems, areas, and incidents. Examples include the following: Wrong-site surgery (surgery) Dosing error (radiotherapy) Retained sponge (radiology) Warfarin management (geriatrics/nursing home care) Pick-list medication mix-up (information technology) Excess sedation with epidural anesthesia (anesthesia)
Hardcover. 2010.
Book E-Book
Item Number: VNM10 Item Number: EBVNM10
$85 $75
192 pages 192 pages
ISBN: 978-1-59940-415-8 ISBN: 978-1-59940-637-4
A Patient Safety Handbook for Ambulatory Care Providers

Most available benchmarks and initiatives concerning patient safety were developed specifically for hospitals and do not translate easily to ambulatory care. Ambulatory surgical centers, office-based surgery practices, community health centers, diagnostic imaging centers, urgent care centers, medical and dental centers, and other ambulatory care facilities face critical and unique patient safety issues on a daily basis. A Patient Safety Handbook for Ambulatory Health Care Providers offers proven solutions for keeping patients safe in an ambulatory setting. Softcover. 2009.
Book E-Book
Item Number: PSAC09 Item Number: EBPSAC09
$75 $65
148 pages 148 pages
ISBN: 978-1-59940-367-0 ISBN: 978-1-59940-458-5
Patient Safety Rounds: A How-To Workbook

Patient Safety Rounds: A How-To Workbook will help health care leaders and staff understand how to implement patient safety rounds and to ensure that those rounds lead to better quality care in their organization. Case studies share proven methods from organizations around the world on how patient safety rounds are currently being implemented and conducted. Softcover. 2008.
Book E-Book
Item Number: PSRW08 Item Number: EBPSRW08
$75 $65
154 pages 154 pages
ISBN: 978-1-59940-279-6 ISBN: 978-1-59940-508-7
16
New! Using Human Factors Engineering to Improve Patient Safety: Problem Solving on the Front Line, Second Edition
Edited by John W. Gosbee, M.D., M.S., and Laura Lin Gosbee, M.A.Sc. This updated edition of the best-selling 2005 book describes how to integrate human factors engineering (HFE) into a health care organizations patient safety efforts. Following other high-risk industries such as aviation and nuclear power, health care organizations are increasingly paying attention to humansystem interactions and how system design can discourage errors. This book illustrates how health care organizations are using HFE to prevent adverse events. Top HFE experts explain HFE principles and best practices, as well as how their organizations are deploying HFE to improve the safety and efficiency of care. Using Hman FactorsEngineering to Improve Patient Safety also describes essential HFE principles and methods for health care professionals and includes detailed case studies illustrating how numerous health care organizations use HFE strategies and solutions. Hardcover. 2010.
Patient Safety
Book E-Book
Item Number: UHFE10 Item Number: EBUHFE10
$85 $75
176 pages 176 pages
ISBN: 978-1-59940-411-0 ISBN: 978-1-59940-526-1
Best Seller! The Essential Guide for Patient Safety Officers

Edited by Allan Frankel, M.D., Michael Leonard, M.D., Terri Simmonds, R.N., and Carol Haraden, Ph.D. The book, copublished with the Institute for Healthcare Improvement, is a comprehensive and authoritative repository of essential knowledge on patient safety. This book will help patient safety leaders create a culture of safety; plan, oversee, and implement new safety practices; improve safetyrelated management and operations; and encourage clinicians and staff to contribute to patient safety. Softcover. 2009.
Book E-Book
Item Number: PSOH08 Item Number: EBPSOH08
$75 $65
138 pages 138 pages
ISBN: 978-1-59940-234-5 ISBN: 978-1-59940-507-0
Pediatric Patient Safety in the Emergency Department

Edited by Steven E. King, M.D. Copublished by Joint Commission Resources and the American Academy of Pediatrics Pediatric Patient Safety in the Emergency Department helps leaders at hospitals and emergency care centers integrate and sustain successful practices to care for pediatric patients. The book includes examples, discussions, strategies, tools, and tips that will help health care providers improve the quality of their pediatric patient care. Softcover with CD. 2010.
Book and CD E-Book
Item Number: PPSE08 Item Number: EBPPSE08
$99 $89
155 pages 155 pages
ISBN: 978-1-59940-212-3 ISBN: 978-1-59940-530-8
17
Infection Prevention and Control

Coming Soon! Best Practices in Infection Prevention and Control: An International Perspective, Second Edition
Best Practices in Infection Prevention and Control: An International Perspective, Second Edition, is an essential infection prevention and control (IPC) resource for health care organizations. This fully updated edition provides thorough analysis of Joint Commission International (JCI) infection prevention and control requirements, as well as case studies, tips, and tools for increasing IPC compliance and patient safety. A copublication of JCI and the Society for Healthcare Epidemiology of America (SHEA), this book also contains forewords by Joint Commission president, Mark Chassin, M.D. and SHEA president, Steven M. Gordon, M.D. This book is edited by: Barbara M. Soule, R.N., M.P.A, C.I.C., F.S.H.E.A. Practice Leader, Infection Prevention and Control Services Joint Commission Resources / Joint Commission International Ziad A. Memish, M.D., F.R.C.P.C., F.A.C.P., C.I.C., F.I.D.S.A. Assistant Deputy Minister of Health for Preventive Medicine, Kingdom of Saudi Arabia Preeti N. Malani, M.D., M.S.J., F.I.D.S.A., F.S.H.E.A. Associate Professor of Medicine, University of Michigan Medical School Research Scientist, VA Ann Arbor Healthcare System GRECC Hardcover 2011. Available December 2011.
Book
Item Number: BPIPC11
$85
200 pages
ISBN: 978-1-59940-619-0
Risk Assessment for Infection Prevention and Control

Infection is an inherent threat in the delivery of health care and requires an ongoing, risk-based approach. The recent global spread of the H1N1 virus demonstrates how risks that may seem under control may suddenly change and require new direction for your health care organizations infection prevention and control program. Although infection preventionists (IPs) have long assessed risk related to populations served, services provided, surveillance data, outbreaks, and lapses in desired practices, assessing risk and setting goals should be purposeful and systematic to ensure effective infection prevention and control. Hardcover. 2010.
Book E-Book
Item Number: RAHS10 Item Number: EBRAHS10
$85 $75
190 pages 190 pages
ISBN: 978-1-59940-414-1 ISBN: 978-1-59940-527-8
18
The Joint Commission Infection Prevention and Control Handbook for Hospitals
Edited by Susan M. Slavish, B.S.N., M.P.H., C.I.C. Hospitals are where patients go to receive care and to get well, but too often hospitals are the source of patient infections. This comprehensive book helps frontline staff understand infection risks and prevent infections that threaten the health and safety of hospital patients and hospital staff. The first part of the book discusses prevention strategies that should be implemented throughout a hospital, including hand hygiene, personal protective equipment, and occupational health programs. It also presents best practices to eliminate the most common hospitalassociated infections. The second part discusses infection threats and presents best practices and tips to prevent infections in specific hospital departments, including the following: Book E-Book Cardiac catheterization Central services Dialysis Emergency Environmental services Food services Geriatrics $75 $65 Intensive care unit Imaging Infectious waste Laboratory Laundry services Obstetrics Pathology 230 pages 230 pages Pediatrics Pharmacy Respiratory care Surgery
Softcover. 2010.
Item Number: GICH09 Item Number: EBGICH09
ISBN: 978-1-59940-383-0 ISBN: 978-1-59940-524-7
Best Seller! Doodys Core Title
The APIC/JCR Infection Prevention and Control Workbook, Second Edition

Edited by Kathleen Arias, M.S., C.I.C., and Barbara Soule, R.N., M.P.A., C.I.C. From a collaboration between the Association for Professionals in Infection Control and Epidemiology (APIC) and Joint Commission Resources comes a practical, hands-on workbook that addresses infection prevention and control issues in a variety of health care settings. Each chapter provides checklists and real-life examples of how an organization can develop action plans to address infection prevention and control. Includes a CD with tools. Softcover, spiral bound. 2010.
Book and CD E-Book
Item Number: ICSA09 Item Number: EBICSA09
$129 $119
164 pages 164 pages
ISBN: 978-1-59940-313-7 ISBN: 978-1-59940-481-3
Best Seller! Hand Hygiene Buttons: Ask Me If Ive Washed My Hands

In an effort to promote global patient safety, we have made the Hand Hygiene Buttons available in 11 languages: Arabic, Chinese, Czech, English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish. Don't see your language? No problem, just visit www.jcrinc.com to custom order these buttons! Pricing is for English and Spanish only. Buttons Item Number: HHB05 $5 set of 10 Buttons
Hand Hygiene Buttons: Stopping infection is in our hands

Use these eye-catching buttons to remind frontline staff, patients, and families that everyone can help to prevent the spread of infections in your health care organization. Perfect for wearing on a lab coat or smock. You can outfit your entire staff with Stopping Infection buttons. At the same time, make those in your care aware that potential infections are on your staff members minds, not on their hands. Item Number: HHB08 $5 set of 10
19
Clinical Care Improvement Strategies: Preventing Surgical Site Infections

It is estimated that about 500,000 patients suffer from surgical site infections (SSIs) each year. These SSIs have been shown to increase hospitalizations by as long as a week, with charges that can average about US $3,000. This e-book features best practices for reducing and eliminating SSIs. It also includes case studies of organizations that have implemented successful SSIprevention processes. And it includes all Joint Commission and Joint Commission International standards and goals related to SSIs. 2010.
E-Book
Item Number: EBPSSI10
$35
91 pages
ISBN: 978-1-59940-388-5
Clinical Care Improvement Strategies: Preventing Central Line Associated Bloodstream Infections
Is your organization struggling with increased central lineassociated bloodstream infection (CLABSI) rates? This e-book serves as a how-to-guide for frontline staff to eliminate CLABSI. A description of evidence-based best practices for inserting and maintaining central lines provides staff with a handy reference of the dos and donts of central lines. Organizations will also find information on best practices, thus saving them time and money, and most importantly, ensuring patient safety. 2009.
E-Book
Item Number: EBCLM09
$35
120 pages
ISBN: 978-1-59940-381-6
New! Clinical Care Improvement Strategies: Preventing Catheter-Associated Urinary Tract Infections
Urinary tract infections (UTI) are the most common type of health careassociated infection in health care facilities in the United States and around the world. The vast majority of UTIs are due to urinary catheters. Catheterization is performed for a number of medically necessary reasons. Too often, however, urinary catheters are placed unnecessarily, left in place for extended periods of time, inserted using improper techniques, and not cared for appropriately, all of which can lead to catheter-associated urinary tract infections (CAUTIs). 2011.
E-Book
Item Number: EBPCAU11
$35
50 pages
ISBN: 978-1-59940-605-3
Best Seller! Staff Pocket Guide to MDROs

Edited by Stephen G. Weber, M.D., M.S., University of Chicago Multidrug-resistant organisms (MDROs) are microorganisms, predominantly bacteria, that have become resistant to one or more classes of antimicrobial agents. As a result, health care professionals are encouraged to know effective prevention, treatment, and anti-transmission strategies when an MDRO is in their organization. Staff Pocket Guide to MDROs provides practical information and how-to strategies that health care professionals can use on the job to help prevent the spread of these potentially dangerous pathogens. Softcover, spiral bound. 2009.
Book
Item Number: MDROPG09
$25
56 pages
ISBN: 978-1-59940-311-3
20
Best Seller! Toolkit for Preventing Health CareAssociated Infections

Health care-associated infections (HAIs) have been identified as one of the most serious patient safety issues in health care today. Toolkit for Preventing Health CareAssociated Infections was created to help organizations around the world prevent HAIs. The toolkit explains current evidence-based best practices and care bundles to prevent the most common HAIs: catheter-associated urinary tract infections, ventilator-associated pneumonia, surgical site infections, multidrug-resistant organisms, Clostridium difficile infections, and central lineassociated bloodstream infections. In addition, the toolkit provides strategies, tips, and tools to help organizations successfully implement these best practices and improve staff compliance. Softcover with CD. 2010. Book and CD Item Number: HAITK09 $149 217 pages ISBN: 978-1-59940-310-6
The Nurses Role in Infection Prevention and Control

Due to their proximity to patients and their pivotal role in health care delivery, nurses are in a unique position to enforce infection prevention and control practices. Nurses traditionally provide frontline care and have daily contact with patients, fulfilling vital services such as inserting and changing IVs, administering patients medications, interacting with the patients and their families, and monitoring and maintaining patient hygiene, to name a few responsibilities. This book examines the nurse's role in ensuring that patients, patients families, other staff, and the public are protected from infections and includes the following: Infection prevention and control education and training methods for nurses in hospitals, ambulatory care, office-based surgery, long term care, behavioral health care, and home care Successful techniques and tools for incorporating, implementing, and sustaining infection control practices Approaches for collaborating with other disciplines to ensure proper infection prevention and control Strategies for educating patients and their families Practices for monitoring and reporting incidents at the staff and clinical levels Effective methods for infection prevention and control practices in critical areas and settings Softcover. 2010.
Book E-Book
Item Number: NRIC09 Item Number: EBNRIC09
$75 $65
202 pages 202 pages
ISBN: 978-1-59940-370-0 ISBN: 978-1-59940-494-3
Doodys Core Title
Infection Prevention and Control Issues in the Environment of Care, Second Edition
According to estimates from the World Health Organization, health careassociated infectionsinfections caused and/or spread within a health care organizationannually account for at least 99,000 deaths in the United States and at least 37,000 annual deaths in Europe. Infection Prevention and Control Issues in the Environment of Care, Second Edition gives infection preventionists and physical environment professionals the information and tools to do the following: Explore the connection between the physical environment and infection prevention and control Conduct risk assessments before, during, and after construction Focus on personnel/staff issues Tackle equipment and environmental services needs Address utility maintenance and use Focus on life-threatening emergency management issues Use performance measurement and performance improvement to track data Softcover. 2009. Book E-Book Item Number: ICIEC09 Item Number: EBICIEC09 $75 $65 142 pages 142 pages ISBN: 978-1-59940-303-8 ISBN: 978-1-59940-531-5
21
Quality Improvement
Coming Soon! Fundamentals of Health Care Improvement: A Guide to Improving Your Patients Care, Second Edition
Copublished with the Institute for Healthcare Improvement By Gregory S. Ogrinc, M.D., M.S.; Linda A. Headrick, M.D., M.S.; Shirley M. Moore, R.N., Ph.D; Amy J. Barton, R.N., Ph.D.; Mary A. Dolansky, R.N., Ph.D.; and Wendy S. Madigosky, M.D., M.S.P.H. Research is proving that quality improvement (QI) initiatives are more successful when implemented with an interprofessional approach. Authored by a team of physicians and nurses, the second edition of Fundamentals of Health Care Improvement: A Guide to Improving Your Patients Care is grounded in this principle. Charting a course for future health care professionals, the book provides a single source for nursing students, medical students, and resident physicians to learn and practice the basics of QI. The following special features of this updated edition prepare readers to be advanced beginners in QI: Methods for identifying and closing the quality gap and improving patient safety Instruction on how to find, evaluate, and apply scientific evidence for improving care Discussion of communication, teamwork, and an interprofessional approach Description of process literacy and a variety of process modeling/mapping procedures Comparisons between and practical applications of types of measurement Interviews with well-respected change agents about their QI success stories Educators Guide chapter with activities for medical and nursing students Softcover. Available January 2012. Table of Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 The Gap Between What We Know and What We Do Finding Scientific Evidence to Apply for Clinical Improvement Working in Interprofessional Teams for the Improvement of Patient Care Focusing an Improvement Effort Process Literacy Book Item Number: PIMS11 $35 175 ISBN: 978-1-59940-569-8 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Measurement Part 1: Data Analysis for Improvement Measurement Part 2: Using Run Charts and Statistical Process Control Charts to Gain Insight into Systems Understanding and Making Changes in a System Spreading Improvements
Quality Improvement
Chapter 10 Educators Guide for Designing Ways for Students to Learn to Improve Care
22
Best Seller! Root Cause Analysis in Health Care: Tools and Techniques, Fourth Edition
Edited by Richard J. Croteau, M.D. If something goes seriously wrong with a patient in your organizations care, you want to know what happened and why so that it wont happen again to anyone else. A fully updated version of a Joint Commission Resources best seller, Root Cause Analysis, Fourth Edition is designed to help health care organizations around the world prevent system failures by using root cause analysis to identify causes of sentinel events, implement risk reduction strategies, and develop effective and efficient ways to improve processes. Hardcover. CD. 2009.
Book and CD E-Book
Item Number: RCA09 Item Number: EBRCA09
$99
232 pages
ISBN: 978-1-59940-318-2
$89
232 pages
ISBN: 978-1-59940-509-4
2010 Doodys Core Title
Spreading Improvement Across Your Health Care Organization

Edited by Marie W. Schall, M.A., and Kevin Nolan, M.A. This book, copublished with the Institute for Healthcare Improvement (IHI), provides the most effective ways to spread change, including the following: Practical strategies and tips for spreading improvement Case studies to apply to your organization or system Details on IHIs Framework for Spread, which is organized around three overlapping phases planning and setup, communication within the social system, and continuous monitoring and feedback on the spread process. Softcover. 2008. Book E-Book Item Number: SIAO07 Item Number: EBSIAO07 $75 $65 142 pages 142 pages ISBN: 978-1-59940-106-5 ISBN: 978-1-59940-515-5
Quality Improvement
Best Seller! Practice-Based Learning and Improvement: A Clinical Improvement Action Guide, Second Edition
Edited by Eugene C. Nelson, D.Sc., M.P.H., Paul B. Batalden, M.D., and Joel S. Lazar, M.D., M.P.H. Dartmouth College This book explains how to integrate clinical microsystems and practice-based learning into your own organization, including detailed case studies that reflect core principles and powerful methods, advice on how to analyze an organizations current care delivery processes and identify high-impact changes, guidance in using benchmarking to identify best practices, and strategies for planning and conducting rapid, sequential tests of change and measuring and demonstrating the results. Softcover. 2008. Book E-Book Item Number: AG200 Item Number: EBAG200 $75 $65 260 pages 260 pages ISBN: 978-1-59940-081-5 ISBN: 978-1-59940-449-3
23
Best Seller! Doing More with Less: Lean Thinking and Patient Safety in Health Care
Foreword by Helen Zak, Lean Enterprise Institute Lean thinking is a Japanese quality improvement methodology first used in manufacturing, but now being introduced into many other fields. Its unique focus is on removing waste in a production or service process to improve operating efficiency and product value to the customer. Lean thinking has now made its way into health care and is receiving increasing attention in that arena. This book serves as an overview of lean thinking, breaking down the concepts of the lean thinking process, and offering practical information and advice based on what has worked for other health care organizations. It is aimed at all health care organization types. Softcover. 2006.
Table of Contents What Is Lean Thinking? The Five Steps of Lean Thinking Lean Thinking and Its Application to Health Care
Meeting the Challenges of Lean in a Health Care Organization Lean Thinking in Health Care Case Studies
Book E-Book
Item Number: SISP01 Item Number: OEBSISP01
$75 $65
144 pages 144 pages
ISBN: 0-86688-951-5 ISBN: 978-1-59940-621-3
3 Stars from Doodys Book Reviews!
Advanced Lean Thinking: Proven Methods to Reduce Waste and Improve Quality in Health Care
Advanced Lean Thinking: Proven Methods to Reduce Waste and Improve Quality in Health Care offers an effective alternative to traditional health care performance improvement. This book focuses on five specific tools and principles that can eliminate waste, save critical time, and improve the delivery and safety of patient care. Part One of Advanced Lean Thinking takes an in-depth look at the foundational rules and principles of lean thinking. Chapter by chapter, it unpacks a "lean toolbox" providing definitions, step-by-step explanations of how to use the tools, and example applications for value stream mapping, kaizen events, 5S events, error proofing, and Six Sigma. Part Two takes readers through real-life applications of these key lean concepts and tools by highlighting case studies of successful lean projects in all types of health care settings. These revealing examples illustrate the collaborative nature and power of lean tools and identify opportunities for the future. Eight case studies explore lean thinking in such areas as patient and nurse flow, appointment scheduling, lab turnaround, and more. The final chapter helps readers successfully advance lean thinking in their own health care organizations and achieve rapid results. Softcover. 2008.
Quality Improvement
Book E-Book
Item Number: ALT08 Item Number: EBALT08
$75 $65
180 pages 180 pages
ISBN: 978-1-59940-228-4 ISBN: 978-1-59940-450-9
Doodys Core Title
Tools for Performance Measurement in Health Care: A Quick Reference Guide, Second Edition
This resource provides readers with a wide range of data collection tools and explanations on usefrom basic to complexand tells organizations how, when, and why to use the tools. This book also provides strategies and tips from the perspective of various health care settings and patient populations on how to use performance measurement tools. In addition, the book and accompanying CD will take the reader through step-by-step instructions on how to use various tools for systems analyses. Softcover. 2008.
Book and CD
Item Number: TPMHC200
$99
140 pages
ISBN: 978-1-59940-191-1
24
New! From Front Office to Front Line: Essential Issues for Health Care Leaders, Second Edition
Foreword by Ross Wilson, M.D. An all-new edition of a best seller, this book provides detailed strategies to help leaders and their organizations address critical challenges in a changing health care environment. Top experts survey current knowledge, provide invaluable advice, and describe case studies on the following urgent topics: Balancing systems and individual accountability in a safety culture Identifying and responding to patient safety problems Training physician and nursing leaders for performance improvement The role of health information technology in quality and safety Engaging patients in patient safety Improving management of chronic disease Implementing, sustaining, and spreading improvement. Hardcover. Available November 2011. Book Item Number: FOFL11 $85 180 pages ISBN: 978-1-59940-617-6
Best Seller! Managing Patient Flow: Strategies and Solutions, Second Edition
Edited by Eugene Litvak, Ph.D. Foreword by expert Susan Dentzer. Efficient management of patient flow is an urgent issue for most hospitals. Emergency department crowding, nurse staffing shortages, adverse patient outcomes, complication rates, and even mortality rates have all been linked to shortages of hospital beds and associated stresses on staff when patient volume peaks. To compound the problem of inefficiencies and variability in patient flow, health care systems now face strenuous economic challenges. Managing Patient Flow in Hospitals: Strategies and Solutions, Second Edition provides hospitals with scientifically grounded methods to optimally manage patient flow and serves as an indispensable guide to effective operations management. Softcover. 2009.
Quality Improvement
Book E-Book
Item Number: MPF09 Item Number: EBMPF09
$75 $65
150 pages 150 pages
ISBN: 978-1-59940-372-4 ISBN: 978-1-59940-489-9
Best Seller! Implementing and Sustaining Improvement in Health Care

Edited by Lisa Schilling, R.N., M.P.H.; Foreword by Mark Chassin, M.D. This book is designed to help health care organizations develop, implement, evaluate, and sustain improvements by providing the following: Specific actions that senior leaders and improvement agents can take to plan, guide, and support sustainability Practical strategies and tips for sustaining gains Case studies demonstrating how organizations have sucessfully maintained their improvements Softcover. 2008.
Book E-Book
Item Number: ISI08 Item Number: EBISI08
$75 $65
244 pages 244 pages
ISBN: 978-1-59940-187-4 ISBN: 978-1-59940-485-1
25
Regional Offices
JCI European Offices
Contact: Dr. Carlo Ramponi 13, Chemin du Levant Immeuble JB SAY F-01210 Ferney-Voltaire France Voice: +33 4 50 42 60 82 Fax: +33 4 50 42 48 82 or Via Ripamonti 44 20100 Milano Italy Voice: +39 02 890 75 940 Fax: +39 02 999 80 695 E-mail: cramponi@jcrinc.com
JCI Middle East Office

Contact: Dr. Ashraf Ismail P.O. Box 505018 Dubai Healthcare City Dubai Voice: +971 4369 4927 Mobile: +971 50 653 2883 Fax: +971 4362 4951 E-mail: aismail@jcrinc.com
JCI Asia Pacific Office

Contact: Dr. Paul Chang 37th Floor Singapore Land Tower 50 Raffles Place Singapore 048623 Singapore Voice: +65 6829 7208 Fax: +65 6829 7070 E-mail: pchang@jcrinc.com
Dr. Carlo Ramponi
Dr. Ashraf Ismail
Dr. Paul Chang
Additional Contacts
For information on Joint Commission International Accreditation and Certification Services, call +1.630.268.4800. or e-mail JCIAccreditation@jcrinc.com. For information on Joint Commission International Consulting Services, call +1.630.268.2900 or e-mail JCIConsulting@jcrinc.com. For information on JCI or JCR publications, call +1.630.792.5404 or e-mail jcicustomerservice@PBD.com.
26
Order Form
Name Title
4 Easy Ways to Order 1. ONLINE: www.jcrinc.com
Organization Street Address (no P.O. Box numbers please) City/State/Zip Telephone Number Fax Number E-mail Address (required for e-book orders) Indicate Method of Payment: Card Number Expiration Date Cardholders Name (please print) Cardholders Signature
2. MAIL: To order by mail, fill out the

order form and send it with payment to: Joint Commission Resources, Inc. 16353 Collections Center Drive Chicago, IL 60693 U.S.A.
3. FAX: Credit card customers may fax to:

+1-770-280-0056
4. PHONE: To place your credit card
Yes, I would like to

receive updates from JCR
Check Visa MC AMEX
order by phone, call Customer Service: +1-770-238-0454 ALLPAYMENTSMUST BE IN U.S DOLLARS. To pay by check, make check payable to Joint Commission Resources or JCR. Phone, fax, and online orders must be paid with a Visa, Mastercard, or American Express card.
Quantity
Title
Item Number
Price
Note: E-books are delivered via e-mail approximately 15 minutes after payment is received.
2010 Shipping Rates from United States* *Shipping and handling charges are subject to change.
Orders over $3,500 call Customer Service: 1-877-223-6866 From To $49.99 $99.99 $199.99 $299.99 $500.99 $3,500.00 US & Canada $6.25 $11.50 $20.95 $24.10 $28.30 $31.45 Rest of World $31.45 $37.75 $41.95 $47.20 $52.45 $65.05
Subtotal Shipping/Handling Total
________________________ ________________________ ________________________
$0.00 $50.00 $100.00 $200.00 $300.00 $501.00
27
JCI 2011 International Practica on Quality Improvement and Accreditation
JCIs 2011 International Practica make accreditation preparation as simple as possible by explaining JCIs methods and standards while also highlighting the best practices and processes needed to achieve accreditation success. Most importantly, the practicum promotes survey success by inviting participants to observe a simulated JCI tracer in a local health care organization. JCI practica can be any excellent resource for any health care organization for the following reasons: Those new to the accreditation process will benefit from the clear explanation of the preparation required to succeed on the first survey. For those familiar with the accreditation process, the JCI practicum discusses the newest and most frequently cited JCI standards. All participants will benefit from the deep explanation of JCIs methods and processes, which will allow organizations to serve their patents and maintain continuous standards compliance more effectively and efficiently.
Two 2011 International Practica on Quality Improvement and Accreditation are scheduled in Dubai, UAE, and the Republic of Korea.
For more information or to make a reservation for either practicum, go to the JCI Conference and Seminars Web site at http://www.jointcommissioninternational.org/Conferences-and-Seminars/ or contact us at JCIConsulting@jcrinc.com.
28
Subscribe to The Joint Commission
Journal on Quality and Patient Safety!
The Joint Commission Journal on Quality and Patient Safety features peer-reviewed, monthly research from health care experts around the world, including: A virtual how-to guide for performance improvement tools, methods, and strategies Real-life case studies and success stories from international leaders in quality and safety on implementing and sustaining improvements Leading-edge research with practical applications for quality and safety professionals, operations managers, medical directors, and clinicians Insightful and provocative commentaries on critical issues and practices An editorial board of internationally renowned experts
Subscribe now to the monthly health care quality and safety journal featured in the New York Times, the Washington Post, ABC News, Modern Healthcare, and more! To order your subscription, please call +1.800.746.6578 or go to www.jcrinc.com/Periodicals/ and select The Joint Commission Journal on Quality and Patient Safety.
Online access to full-text articles from issues dating back to January 2000
Joint Commission Resources

FALL 2011 International Catalogue
About Joint Commission Resources

JCR is an expert resource for health care organizations, providing consulting services, educational services, and publications to assist in improving quality and safety and to help in meeting the accreditation standards of The Joint Commission and Joint Commission International. JCR provides consulting services independently from The Joint Commission and in a fully confidential manner. Please visit our Web site at http://www.jcrinc.com.
About Joint Commission International

Joint Commission International (JCI) is a client-focused, results-oriented, premier source of knowledge for health care organizations, government agencies, and third-party payers throughout the world. It provides educational services, consulting services, and publications to assist in improving the quality, safety, and efficiency of health care services. JCI offers international and country-specific accreditation programs and other assessment tools to provide objective evaluations of the quality and safety of health care organizations. JCI is a division of Joint Commission Resources, Inc., a wholly controlled, not-for-profit affiliate formed by The Joint Commission to provide leadership in health care accreditation and quality improvement. Please visit our Web site at http://www.jointcommissioninternational.org.
Joint Commission Resources (JCR), an affiliate of The Joint Commission, is the official publisher and educator of The Joint Commission. 1515 West 22nd Street, Suite 1300W Oak Brook, IL 60523-2082 U.S.A. www.jcrinc.com

2011 Fall JCR International Catalogue

Enviado por

Dados do documento

Descrição original:

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

2011 Fall JCR International Catalogue

Enviado por

Direitos autorais:

Formatos disponíveis

Joint Commission Resources

FALL 2011 International Catalogue

Practical, Solutions-Oriented Health Care Information

Distributor for Singapore, Malaysia, Thailand, and Indonesia

Distributor for India, Pakistan, Bangladesh, and Sri Lanka

Distributor for Taiwan

Distributor for Japan

Distributor for Canada

Distributor for Hong Kong and China

Sales Representative for Latin America & Caribbean

Joint Commission International Accreditation ................................................2

Facility Management and Safety ................................................................9

Patient Safety ............................................................................................13

Infection Prevention and Control ..............................................................18

Quality Improvement ....................................................................................22

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

ACCESS TO CARE AND CONTINUITY OF CARE (ACC)

Standards, Intents, and Measurable Elements

Access to Care and Continuity of Care

Measurable Elements of ACC.1

260 pages 260 pages

ISBN: 978-1-59940-434-9 ISBN: 978-1-59940-440-0

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

E-Book E-Book E-Book E-Book E-Book E-Book E-Book E-Book

SPANISH DANISH PORTUGUESE TURKISH KOREAN ITALIAN GERMAN INDONESIAN

$129 $129 $129 $129 $129 $129 $129 $129

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

Item Number: IHSPG10

New! More Mock Tracers

Item Number: MMT11 Item Number: EBMMT11

175 pages 175 pages

ISBN: 978-1-59940-613-8 ISBN: 978-1-59940-646-6

Best Seller! Mock Tracer Workbook

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

Joint Commission International Accreditation Standards for Medical Transport Organizations

Joint Commission International Accreditation Standards for the Care Continuum

Item Number: JCACC02 Item Number: EBJCACC02

238 pages 238 pages

ISBN: 0-86688-802-0 ISBN: 978-1-59940-623-7

NEW! Joint Commission International Accreditation: Getting Started, Second Edition

Item Number: JCIGS10 Item Number: EBJCIGS10

154 pages 154 pages

ISBN: 978-1-59940-403-5 ISBN: 978-1-59940-537-7

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

Item Number: JCIDC09 Item Number: EBJCIDC09

ISBN: 978-1-59940-384-7 ISBN: 978-1-59940-625-1

Item Number: JCIL09 Item Number: EBJCIL09

166 pages 166 pages

ISBN: 978-1-59940-385-4 ISBN: 978-1-59940-622-0

Item Number: JCIA08 Item Number: EBJCIA08

162 pages 162 pages

ISBN: 978-1-59940-230-7 ISBN: 978-1-59940-620-6

Joint Commission International Accreditation Standards for Primary Care Centers

Item Number: JCIPC01

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

Item Number: NRMS11

New! Medication Management Tracer Workbook

Item Number: MMTW11 Item Number: EBMMTW11

175 pages 175 pages

ISBN: 978-1-59940-609-1 ISBN: 978-1-59940-645-9

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

Book and CD E-Book

Item Number: ATIS08 Item Number: EBATIS08