Project Report

Market Analysis of New Superia shampoo Launch in Bareilly City

SHRI SIDHI VINAYAK INSTITUTE OF MANAGEMENT BAREILLY (UP)

Submitted By :Priya Nitin Bhardwaj (M.B.A) (2010-2011)

CONTENTS

SL. NO. CHAPTER

PAGE NO.

1. 2. 3. 4. 5. 6. 7. 8. 9.

10. 11. 12. 13. 14.

PREFACE ACKNOWLEDGEMENT PROFILE HISTORY AND EVALUASTION LEADERSHIP CODE OF CONDUCT FMCG OBJECTIVE METHODOLOGY -RESEARCH DESIGN -DATA COLLECTION METHOD -SAMPLING -LIMITATATION ANALYSIS FINDINGS SUGGESTIONS GRAIHICAL PRESANTATION APPENDIX -QUESTIONNAIRE -UTC SCHEMES

Project Report

Market Analysis of New Superia shampoo Launch in Bareilly City

FOR THE PARTITAL FULLFILLMENT OF MASTER OF BUSINESS ADMINISTRATION

Prepared & Submitted By :

Priya Nitin Bhardwaj (M.B.A) (2010-2011)

SHRI SIDHI VINAYAK INSTITUTE OF MANAGEMENT BAREILLY (UP)

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Preface

Today scenario it is no possible that we can get knowledge about the market with out practice training, this s np exception from post graduate degree in marketing management. By the practical training a management student can understand the management of working organization in the all aspects, in the area of specializations. Actually practical knowledge increases the knowledge of student in the real field of marketing and also integrates the theoretical concepts with the practical working of an organization. Accepting the above factors the management program of our institute (SSVIM) has made practical training a must for its management student. I, have completed my summer training at ITC Lucknow , elate experience for me. I had enjoyed my summer training from the very beginning specially in distribution system &Mkt. survey which was very sever/complex work. My training program consists of market survey which was very serve/ complex work. my training program consist of market survey, especially retailer survey at distribution channel at Bareilly. During training program. I have tried to come across all initial step related with market share of Superia shampoo in the market of Bareilly.

ACKNOWLEDGEMENT

I express my core thanks to those who contribute & provided their precious suggestion and cuttering their experience with me, which includes Mr.Pankaj I heartly express my thanks to Mr.Veneet Paliwal (AE) who share their experience in market and provided vital guidelines &valuable suggestion time to time during training period. Mr. Shoeib Ali gave me guidelines instruction & knowledge about marketing in Bareilly itself for that I am very thankful to him. Mr. Shiv kumar, Mr. Rajeev, and Mr. Ganga Ram have played a major role at intial level of summer training.

What is Rural Marketing?

Role of FMCG companies in the rural sector

Abstract
The Fast Moving Consumer Goods (FMCG) sector is a corner stone of the Indian economy. This sector touches every aspect of human life. The FMCG producers now realize that there is a lot of opportunity for them to enter into the rural market. The sector is excited about the rural population whose incomes are rising and the lifestyles are changing. There are as many middle income households in the rural areas as there are in the urban. Thus the rural marketing has been growing steadily over the years and is now bigger than the urban market for FMCGs. Globally , the FMCG sector has been successful in selling products to the lower and middle income groups and the same is true in India. Over 70% of sales is made to middle class households today and over 50% of the middle class is in rural India. The sector is excited about a burgeoning rural population whose incomes are rising and which is willing to spend on goods designed to improve lifestyle. Also with a near saturation and cut throat competition in urban India, many producers of FMCGs are driven to chalk out bold new strategies for targeting the rural consumers in a big way. But the rural penetration rates are low. This presents a tremendous opportunity for makers of branded products who can convert consumers to buy branded products. Many companies including MNCs and regional players started developing marketing strategies to lure the untapped market. While developing the strategies, the marketers need to treat the rural consumer differently from their counterparts in urban because they are economically, socially and psychographically different to each other. This paper covers the attractions for the FMCG marketers to go to rural, the challenges, the difference between the rural and the urban market,budget measures.their positive and outcomes,need ,major strategic roles and challenges and opportunities of
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FMCG companies in rural sector.

Introduction
The Indian Fast Moving Consumer Goods (FMCG) industry began to shape during the last fiftyodd years. The FMCG sector is a cornerstone of the Indian economy. This sector touches every aspect of human life. Indian FMCG market has been divided for a long time between the organized sector and the unorganized sector. Unlike the US market for FMCG which is dominated by a handful of global players, Indias Rs. 460 billion FMCG market remains highly fragmented with roughly half the market going to unbranded , unpackaged home made products. This presents a tremendous opportunity for makers of branded products who can convert consumers to buy branded products. Globally, the FMCG sector has been successful in selling products to the lower and middle income groups, and the same is true in India. Over 70% of sales is made to middle class households today and over 50% is in rural India. The sector is excited about a burgeoning rural population whose incomes are rising and which is willing to spend on goods designed to improve lifestyle. Also with a near saturation and cut throat competition in urban India , many producers of FMCGs are driven to chalk out bold new strategies for targeting the rural consumer in a big way. MART, the specialist rural marketing and rural development consultancy, has found that 53 per cent of FMCG sales and 59 per cent of consumer durable sales lie in the rural areas. Of two million BSNL mobile connections, 50 per cent went to small towns and villages; of 20 million Rediffmail subscriptions, 60 per cent came from small towns; so did half the transactions on Rediff's shopping site. According to a study by Chennai-based Francis Kanoi Marketing Planning Services Pvt Ltd, the rural market for FMCG is worth Rs.65,000 crore, for durables Rs 5000 crore, for tractors and agri-inputs Rs.45,000 crore and two- and four-wheelers, Rs.8000 crore. In total, a whopping Rs.123,000 crore. This could be doubled if corporates understood the rural buying behaviour and got their distribution and pricing right.

Impulse to go Rural
There are many reasons that has urged the FMCG companies to enter the uncharted territory of rural India. Some of the attractions are discussed below; 1. Large Population The rural Indian population is large and its growth rate is also high. Over 70% Indias one billion plus population lives in around 627,000 villages in rural areas. This simply shows the great potentiality rural India has to bring the much needed volumes and help the FMCG companies to bank upon the volume driven growth. 2. Rising Rural Prosperity India is now seeing a dramatic shift towards prosperity in rural households. To drive home the potential of rural India just consider some of these impressive facts about the rural sector. As per the National Council for Applied Economic Research (NCAER) study, there are as many middle income and above households in the rural areas as there are in the urban areas. There are almost twice as many lower middle income households in rural areas as in the urban areas. 3. Growth in Market The purchasing power in rural India is on steady rise and it has resulted in the growth of the rural market. The market has been growing at 3-4% per annum adding more than one million new consumers every year and now accounts for close to 50% of volume consumption of FMCG. The growth rates of lot of FMCG are higher in rural markets than urban markets. 4. Effectiveness of Communication An important tool to reach out to the rural audience is through effective communication.``A rural consumer is brand loyal and understands symbols better. This also makes it easy to sell look alike",. The rural audience has matured enough to understand the communication developed for the urban markets, especially with reference to FMCG products. Television has been a major effective communication system
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for rural mass and, as a result, companies should identify themselves with their advertisements. Advertisements touching the emotions of the rural folks, it is argued, could drive a quantum jump in sales. 5. IT Penetration in Rural India Today there are over 15 million villagers in India who are aware of the Internet and over 300,000 villagers have used it! Ten years back, history was created with Public Call Office phone booths (essentially manually operated payphone facilities), opening in every corner of the country Web connectivity through various types of communication hubs will surely impact the currency of information exchange. As the electronic ethos and IT culture moves into rural India, the possibilities of change are becoming visible. 6. Impact of Globalization The impact of globalization will be felt in rural India as much as in urban. But it will be slow. It will have its impact on target groups like farmers, youth and women. Farmers, today 'keep in touch' with the latest information and maximize both ends. Animal feed producers no longer look at Andhra Pradesh or Karnataka. They keep their cell phones constantly connected to global markets. Surely, price movements and products' availability in the international market place seem to drive their local business strategies

Rural Vs Urban Consumers Challenges

The biggest mistake a FMCG company can make while entering the rural India is to treat it as an extension to the existing urban market. But there is a vast difference in the lifestyles of the rural and urban consumers. The rural Indian consumer is economically, socially, and psychographically different from his urban counterpart. The kind of choices that an urban customer takes for granted is different from the choices available to the rural counterparts. The difference in consumer behavior in essence stems from the way of thinking with the fairly simple thought process of the rural consumer in contrast to a much more complex urban counterpart. On top of this there has hardly been any research into the consumer behavior of the
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rural areas, whereas there is considerable amount of data on the urban consumers regarding things like - who is the influencer, who is the buyer, how do they go and buy, how much money do they spend on their purchases, etc. On the rural front the efforts have started only recently and will take time to come out with substantial results. So the primary challenge is to understand the buyer and his behavior. Even greater challenge lies in terms of the vast differences in the rural areas which severely limits the marketers ability to segment, target and position his offerings. The population is dispersed to such an extent that 90% of the rural population is concentrated in villages with population of less than 2000. So the geographical spread is not as homogeneous as it is with the urban areas owing to vast differences culture and education levels. Also with agriculture being the main business of rural sector the purchasing power of rural consumer is highly unpredictable which can lead to high variations in demand patterns. One more gray area that needs to be probed into is the importance of retailer in rural trade. Rural consumers brand choices are greatly restricted and this is where the retailer comes into the picture. The rural customer generally goes to the same retailer to buy goods. Naturally theres a very strong bonding in terms of trust between the two. Also with the low education levels of rural sector the rural buying behavior is such that the consumer doesn't ask for the things explicitly by brand but like "laal wala sabun dena" or "paanch rupey waali chai dena". Now in such a scenario the brand becomes subservient to the retailer and he pushes whatever brand fetches him the greatest returns. Thus, as there is a need to understand the rural consumer, similarly need is there to study the retailer as he is a chief influencer in the buying decision .

Developing effective rural marketing strategy

Till recently most FMCG companies used to treat rural markets as adjuncts to their urban strongholds and rural consumers as a homogeneous mass without segmenting them into target markets and positioning brands appropriately. However it is beyond doubt that the treat rural
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markets are not dumping grounds for low-end products basically designed for an urban audience. The winning strategy instead is to focus on their core competency such as technological expertise to design specific products for the rural economy. The most remarkable example in this context is the launch of sachets which has transformed the rural market considerably as packaging in smaller units and lesser-priced packs increases the products affordability. Also companies like HLL and Nestle who have adopted this strategy have benefited tremendously. Another case is of Britannia with its Tiger brand of low priced and conveniently packaged biscuits becoming a great success story in rural markets. Companies also need to change the profile of their brand managers as they are usually urban-bred MBAs, fed on a staple diet of western marketing principles and are alien to the rural India. A step in this direction like hiring managers from the Institute of Rural Management Anand (IRMA) could probably go a long way in improving the situation. Along with the cultural dynamics, the needs and latent feelings of the rural people have to be well understood before launching products in rural segments. Marketers would do well to first understand this and then designing products accordingly. For example, Cadburys has launched ChocoBix, a chocolate flavored biscuit which is based on the consumer insight that rural mothers opt for biscuits rather than chocolates for their children. Another very important factor that needs to be looked at is the proliferation of spurious products. Rural masses are illiterate people and they identify a product by its packaging (color, visuals, size etc.). So it becomes very easy for counterfeit products to eat into the market share of established reputed brands. The retailer also gets a larger profit on selling the counterfeits rather than the genuine products and hence is biased towards the fakes. Brands such as "Jifeboy", "Bonds Talcum", "Funny & Lovely" etc., which are doing the rounds of rural markets, pose considerable challenge to rural marketers. Companies would also do well to have a proper sales and distribution network. In terms of sheer
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reach the companies can gain significant competitive advantages as the rural market is highly fragmented and a brand needs to be on the shop shelf before it can be sold. Companies should also make sure that the prices of their products are not pushed up because of a channel of middlemen who are neither required nor add any value to the product. The rural market remains quite price-sensitive and thus squeezing costs at every stage is of vital importance. Some FMCG giants like HLL are in process of enhancing their control on the rural supply chain through a network of rural sub-stockists, who are based in the villages only. Apart from this to acquire further edge in distribution HLL has started Project Shakti in partnership with Self Help groups of rural women. However not all traditional strategies need to work and the need is to generate creative ideas. A very significant step for change could be an effort to directly tap the haats, mandis, melas and local bazaars which provide an opportunity of promoting the brand in front of a large congregation of rural consumers. Finally an effective rural strategy for FMCG companies must include the use of traditional media for creating awareness about their products in the rural markets. The need for unconventional media arises as the mass media is too glamorous, interpersonal and unreliable for a rural consumer. The traditional media on the other hand with its effective reach, powerful input and personalized communication system will help in realizing the goal. Besides this when the advertisement is couched in entertainment it goes down easily with the villager. The advantages of traditional media which make it a powerful marketing communication channel are: accessibility is high, it involves more then one sense, interest arousal capability is high and minimum cost. There are few companies which have used traditional media effectively and reaped rich dividends. Brooke Bond Lipton India Ltd (BBLIL) markets its rural brands through magic shows and skits. Reckitt and Colemen uses NGO's in rural areas to educate customers about product benefits which establishes one to one communication channels.

Recent Developments in Fast Moving Consumer Goods (FMCG) Sector

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FMCG sector is no doubt registering an up trend in growth. According to CNBC, FMCG sector growth story will continue because of the positive budget. Nevertheless, there are some barriers to the growth of the sector. Indirect taxes constitute no less than 35% of the total cost of consumer products - the highest in Asia. Last year, Finance Minister proposed to introduce an integrated Goods and Service Tax by April 2010.This is an exceptionally good move because the growth of consumption, production, and employment is directly proportionate to reduction in indirect taxes. BUDGET MEASURE Farm sector has been given the top priority. Agriculture investments to go upto 2% of GDP. Duty on edible oil has been reduced. Customs duty on food processing machinery and their parts is being reduced from 7.5% to 5% Excise duty has been fully exempted on biscuits of per kilogram retail sale price equivalent of Rs 50 or less. Excise duty on food mixes, including instant food mixes, has been reduced from 16% or 8% to Nil. Free samples and displays are exempt from the purview of FBT. Venture capital investing in dairy industry will get a pass through status. Better rural infrastructure development to be an area of focus. Increase in dividend distribution tax from 12.5% to 15%. 1% higher education cess to charge. The dividend distribution tax on dividends paid by money market mutual funds and liquid mutual funds increased to 25 % for all investors.

Duty reduction on edible is a positive for companies like Marico. Exemption of excise on biscuits is positive for Britannia [Get Quote ], ITC and Parle. Reduction of excise on food mixes is beneficial to ITC, as this segment is a new growth area. With increase on focus on agriculture, the rural income is likely to go up. This will be beneficial to the FMCG companies, as rural areas are a big market for them. FMCG companies spend a lot of money on advertising and brand building. Exclusion of samples and displays from FBT will help them in promoting their products Better infrastructure will help better access and more distribution network to the FMCG companies. It will help them improve the supply chain. Companies have huge investments in the liquid funds; the higher tax on dividend distribution will reduce their other income. The impact of higher tax (cess) on the industry is likely to lower net margins, albeit marginally.
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KEY POSITIVES
Growth potential: Rural penetration levels are still low. Also, according to estimates, only about 7% to 8% of the total food production (US$ 75 bn) is consumed in processed form. This speaks for itself, highlighting the scope for growth. The planned development of roads, ports, railways and airports, will increase FMCG penetration in the long term. Increasing focus: Companies are increasingly focusing on key products and brands, cost efficiencies and rural markets to grow. This is a sign of market sophistication, both from the manufacturer's point of view as well as the consumer's point of view. The India advantage: Owing to India's cost advantage, many MNC companies have started using their Indian operations as their manufacturing base. Alternatively, some Indian companies have tested foreign shores like Bangladesh, Sri Lanka [Images ], the Middle East and Pakistan among others. Favourable tax structure: The introduction of VAT at the start of FY06 is a long term positive for the FMCG sector. This had been a long pending demand of the FMCG sector. Post this; the tax ambiguity will get reduced, benefiting the sector. Modern trade growth robust: Modern retailing stores are the future and are growing at exponential rates. With the modernisation of the retail sector, rapid growth in sales of supermarkets, department stores and hypermarkets is inevitable due to the growing preference of the affluent and upper middle classes for shopping at these types of retail stores. Since FMCG companies have tied up with these retailers, growth for FMCG companies will also be faster.

KEY NEGATIVES
Increasing competition: New entrants in the sector have heightened competition in key segments like soaps and detergents, putting pressure on profitability. Infrastructure: The infrastructure for free transport of goods is not adequate in the country. Also, the fall in agricultural output continues to cast on FMCG sector's
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prospects in the short term. Unorganised threat: A large part of the branded market continues to be threatened by spurious goods and illegal foreign imports, which remain a challenge for large companies, particularly during times of cyclical downturns.

NEED OF FMCG IN RURAL AREAS

After years of growth derived primarily from the urban markets, the FMCG companies have now realized that India lies in its rural villages. So much so that rural marketing has become the latest marketing mantra of most FMCG majors. With extensive competition not only from MNCs but also from the numerous regional players and the lure of an untapped market has driven the marketers to chalk out bold new strategies for targeting the rural consumer in a big way. To gauge the extent of shift in focus of the FMCG giants just sample this: recently Godrej Consumer Products Ltd (GCPL) did something that it hadn't done before; it introduced smaller pack sizes of some of its soaps and put them on the market for Rs 5. And FMCG giant HLL has just launched a green variant of Lifebuoy soap, which, it hopes will be a winner in the rural areas. Also, don't be too surprised if you village folk having their hair washed and dyed as they are only taking advantage of the live demonstrations conducted by Chennai-based CavinKare Products. So it is clear that rural markets have caught the eyes of FMCG marketers and it is being targeted through experiments in a big way. Over 70% of Indias 1 billion plus population lives in around 627,000 villages in rural areas. This simply shows the great potentiality rural India has to bring the much-needed volumes and help the FMCG companies to bank upon the volumedriven growth. Also, the rural market has been growing steadily over the years and is now bigger than the urban market for FMCGs (53% share of the total market) with an annual size in value terms currently estimated at around 50,000 crores. It is a definite boon in disguise for the FMCG majors who have already reached the plateau of their business curve in urban India and are desperately seeking new ways to increase sales. To drive home the potential of rural India just consider some of these impressive facts about the rural sector. As per the National Council for Applied Economic Research (NCAER) study, there are as many 'middle income and above' households in the rural areas as there are in the urban areas. There are almost twice as many 'lower middle income' households in rural areas as in the urban areas. At the highest income level there are 2.3 million urban households as against 1.6 million households in rural areas. According to the NCAER projections, the number of middle and high-income households in rural India is expected to grow from 80 million to 111 million by 2007. In urban India, the same is expected to grow from 46 million to 59 million. Thus, the absolute size of rural India is expected to be double that of urban India. But despite the high rural share in these categories, the rural penetration rates are low, thus offering tremendous potential for growth. Thus it becomes amply clear that rural India has to be the hot target in future for FMCG companies as it presents a plethora of opportunities, all waiting to be harnessed. Many of the FMCG companies are already busy formulating their rural marketing strategy
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to tap the potential before competition catches up. All biggies in the industry be it HLL, Marico, Colgate-Palmolive or Britannia, are showing deep interest in rural India. However not everything is all rosy and there exist some gray areas in the rural strategies also.

MAJOR STRATEGIC ROLES OF FMCG COMPANIES IN RURAL SECTOR ARE

Rural markets and rural marketing involve a number of strategies, which include: Client and location specific promotion Joint or cooperative promotion. Bundling of inputs Management of demand Developmental marketing Unique selling proposition (USP) Extension services Business ethics Partnership for sustainability Client and Location specific promotion involves a strategy designed to be suitable to the location and the client. Joint or co-operative promotion strategy involves participation between the marketing agencies and the client. 'Bundling of inputs' denote a marketing strategy, in which several related items are sold to the target client, including arrangements of credit, after-sale service, and so on. Management of demand involve continuous market research of buyers needs and problems at various levels so that continuous improvements and innovations can be undertaken for a sustainable market performance. Developmental marketing refer to taking up marketing programmes keeping the development objective in mind and using various managerial and other inputs of marketing to achieve these objectives. Media, both traditional as well as the modern media, is used as a marketing strategy. Unique Selling Propositions (USP) involves presenting a theme with the product to attract the client to buy that particular product. For examples, some of famous Indian Farm equipment manufacturers have coined catchy themes, which they display along with the products, to attract the target client that is the farmers. English version of some of such themes would read like: The heartbeats of rural India With new technique for a life time of company For the sake of progress and prosperity Extension Services denote, in short, a system of attending to the missing links and providing the required know-how. Ethics in Business. Form, as usual, an important plank for rural markets and rural marketing. Partnership for sustainability involve laying and building a foundation for continuous and long lasting relationship.
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RURAL MARKETING STRATEGY

Considering the type of environment the rural market operates and its associated problems, and so also the experience of the manufacturing and marketing men who operate in the rural market, it is possible to evolve effective strategies for the rural marketing.

RURAL MARKET SEGMENTATION

Unlike urban market it is possible to segment the rural market also. The basis of segmentation can be similar demographic profile, socio economic characteristics, exposure to modernization, and income levels. Given the rural occupation pattern there are certain specific characteristics which have to be taken into account. Some of the typical characteristics which help companies in rural marketing segmentation are: Land holding pattern Irrigation facility Progressiveness of farmer Cropping pattern Mix of enterprises Education level Sociological factor Occupation categories an appropriate segmentation of the highly heterogeneous rural market and identification of the needs and wants of different segmentation will form the very basis for rural marketing strategies. For the rural market, it will be ideal to think of strategies from the marketing mix point of view: product, price, place and promotion. In addition to the strategies of marketing mix element wise, the recent concept of social marketing has also been an important concept. Social marketing is very appropriate for the Indian rural market, since the standard of living is very low and any effort to educate the rural consumers would result in the expansion and growth of the rural market in a generic sense.

PACKAGING STRATEGY
1.SMALL UNIT PACKAGING 2. LOW PRICED PACKAGING 3. NEW PRODUCT DESIGNS 4. STURDY PRODUCTS 5. UTILITY ORIENTED PRODUCTS 6. BRAND NAME For evolving the pricing strategies, the manufacturers and marketing men should think in term of low unit price and low volume packaging with an impression of sturdiness and utilities which should be enhance. Wherever necessary, redesigning of the product can be thought of depending on the customs and habit of rural customers. In addition, a
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brand name or logo or symbol is very essential for the rural consumer to identify the product with. It can be seen why the imitation product manufacture adopt the same style of packaging and printing. Light joy and light boy, the imitation products of lifebuoy toilet soap also carry a red and white coloured wrapper. This can also be seen in many more products like friends and lovely face cream. A rural consumer identifies the product from the colour of packaging and also low purchase price.

PRICING STRATEGY
1. LOW COST /CHEAP PRODUCTS 2. AVOID SOPHISTICATED PACKAGING 3. REFILL PACKS/ REUSABLE PACKAGING 4. APPLICATION OF VALUE ENGINEERING This is a technique which can be tried to evolve the cheaper products, by substituting the costly raw material with the cheaper one. Such application can be seen in the case of costly metal been replaced by cheaper reinforced plastic. Milk protein is costly but soya protein is cheaper but the nutrition content is the same. during early 70s Britannia industries bring a product called PROBISK with soya protein. The pricing strategy for the rural market will entirely depend upon the scope for reducing the price of the product to suit the rural incomes, and at the same time not compromising with the utility and sturdiness of the product. As seen earlier, nearly twothirds of rural population belongs to lower income brackets and such an attempt will expand the market considerably.

PROMOTION STRATEGY
Given the literacy rate of the rural population and distribution of the rural consumers, the promotion measures or strategies to be chosen should be cost effective. In addition, consumable products may warrant the use of mass media, since the target market is very large, but the durables products will require personal selling efforts because of the smaller size of the target consumers. 1. Mass media Television Cinema Radio Print Media 2. Hoardings/wall painting 3. Shandies / Hats / Jathras / Melas 4. Non price competition 5. Special campaigns 6. Other mass media i. Hand bills and booklets ii. Posters
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iii. Banners iv. Gift schemes v. Agro-techniques for crop cultivation 7. Personal selling and opinion leader

DISTRIBUTION STRATEGIES
1. COVERAGE OF VILLAGES: - with improved communication facilities, it is possible to reach distribution van to the villages. The frequency of visits may be fixed, depending upon the off- takes or sales realization, so that the distribution cost can be minimized, but not at the cost of cutting down or rural population. These distribution cabs can be used for promotion works also. For villages with very less population, the distribution can be left to the initiative of the shop keepers and dealers in larger villages and to the shopkeepers of the small villages. The distribution arrangement requires serious consideration by manufacturing and marketing men, if they have to exploit the potential of the rural market 2. USE OF CORPORATIVE :- Over three lakh corporative society operate in the rural areas for or different purposes like, marketing co operatives, dairy corporative, farmer service corporative societies, consumer corporative and other multipurpose corporative. Given the number of such societies, there is at least one corporative society of one form or another for every two or three villages. These societies are linked to higher level of society like taluk, district or state level. Thus these corporative have an arrangement for centralized procurement and distribution through their respective state level federation. Such state level federation can be motivated to procure and distribute consumables items and low level durables items to the member societies for selling to the rural consumers 3. UTILIZATION OF PUBLIC DISTRIBUTION SYSTEM: - The Public Distribution System (PDS) in the country is fairly well organized. The revamped PDS places more emphasis on reaching remote rural areas like hills and tribal areas. Effective utilization of the PDS system should be explored by the manufacturing and marketing men, since they already have a distribution set up. 4. UTILIZATION OF MULTIPURPOSE DISTRIBUTION CENTRE BY PETROLEUM / OIL COMPANIES: - With a view to cater the rural market, the petroleum/ oil companies have evolved a concept of multi-purpose distribution centre in rural areas. They also provide fertilizers and seeds. The rural consumer who possesses tractors, oil engine pump sets and mopeds, frequently utilized these outlets for their requirements. These outlets can be profitably utilized for selling consumable and durable items also. 5. DISTRIBUTION TO FEEDER MARKETS/ MANDI TOWNS:- The villagers visit these town at regular intervals not only for selling the agricultural produce but also for the purchase of cloth, jewellery , hardware, radios, torch cells and other durables and
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consumer product. Hence a good distribution network should touch the identified feeder market and mandi towns. From the feeder market and mandi town, the stockiest or wholesaler can arrange for distribution to the village shop in the interior places.

ECONOMIC STRATEGIES
1.EMPLOYMENT AND LABOUR WELFARE:When in Rome, do as the Romans do... goes the phrase, which is partially what consumer goods companies are adhering to. They are hiring local talent to target rural sales. A company needs employees who are fluent in local language, tastes and culture, and have the ability to deal with local stockists to help us boost sales from this region. Major fast moving consumer goods (FMCG) companies like Hindustan Unilever (HUL), Marico, Godrej Consumer Products, Dabur and even brewers like Sab Miller have stepped up hiring in small towns and rural India primarily appointing sales staff to increase visibility and connect, and simultaneously boost sales. Estimatedly over the last 3-4 years the companies have increased hiring of sales staff from small towns and rural areas by over 20 per cent. In 2010, it will only rise. 2.Development of infrastructure:High margins, growing demand add to the attraction. Financial inclusion is turning into a profitable venture for non-banking finance companies (NBFCs), as they are scurrying to fill the gap left by banks in rural markets that offer better margins. Srei BNP Paribas is entering the agriculture equipment finance market by April and hopes to disburse around Rs 500 crore in one year under the vertical. Similarly, Shriram Transport, which has been for long focusing on used truck finance, has also created a separate vertical for farm equipment finance, and hopes to disburse as much as Rs 5,000 crore in the next two years. L&T Finance, which has been more focused on infrastructure finance, is expanding its rural network through products such as Kisan Bandhu, a product specially launched with a view on the Prime Minister Gram Sadak Yojana (PMGSY), a rural road construction scheme. The product is targeted at entrepreneurs who need funding for the acquisition of small-sized transport vehicles. Magma Fincorp, which has around 70 per cent of its branches in semi-urban and rural areas, is looking at expanding its high-yield portfolio comprising tractors and loans to small and medium enterprises and used commercial vehicle finance. 3.reduction in regional disparities:There is large difference in economic prosperity levels among several states in India, linked to the wealth creation from trade, industrial, and agricultural development. There are poor districts in many states, classified according to their market potential. India has 500 districts, out of which 150 districts (category A) and next 150 districts (category B) account for 78% and 15% of the national market potential respectively. Remaining 200 districts (category C) are backward and account for only 7% of national market potential. Category C districts have 40% of the geographical share. By
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providing employment opportunities ,infrastructure development ,capital formulation and creating economies of scale ,they are reducing the regional disparities.

RURAL MARKETING-CHALLENGES AND OPPORTUNITIES

The Indian rural market with its vast size and demand base offers great opportunities to marketers. Two-thirds of countries consumers live in rural areas and almost half of the national income is generated here. It is only natural that rural markets form an important part of the total market of India. Our nation is classified in around 450 districts, and approximately 630000 villages which can be sorted in different parameters such as literacy levels, accessibility, income levels, penetration, distances from nearest towns, etc. The rural market certainly offers a big attraction to marketers, it would be naive to think that any company can easily enter the market and walk away with sizable share. Actually the market bristles with variety of problems. The main problems in rural marketing are:

1. PHYSICAL DISTRIBUTION AND CHANNEL DISTRIBUTION The problems of physical distribution and channel management adversely affect the service as well as the cost aspect. The existent market structure consists of primary rural market and retail sales outlet. The structure involves stock points in feeder towns to service these retail outlets at the village levels. But it becomes difficult maintaining the required service level in the delivery of the product at retail level.

2. UNDERDEVELOPED PEOPLE AND UNDER DEVELOPED MARKET Even today about 75 districts in the country are drought prone and no new technology worth the name has percolated to increase the living standard of the living of these people. In addition, the farmer with small agriculture land holding has also been unable to take advantage of the new technology. The no. of the people below poverty line has not decrease in appreciable manner. Thus, the rural market by and large are the characterized by underdeveloped people and hence underdeveloped market 3. LACK OF PROPER PHYSICAL COMMUNICATION FACILITY Nearly 50 % of the villages dont have road even today. Most villages in the eastern part of the country are inaccessible during monsoon season, hence the distribution effort put by the manufacture prove expensive and sometimes of no consequence. To be effective the products have to be physically moved to places of the point of consumption or place of purchase 4. MANY DIALECTS AND LANGUAGES Even assuming that media are available for communication, the no. of language and dialects vary widely from state to state, region to region and probably district to district.
21

The massage has to be delivered in local language and dialects. Even though the number of recognized language are only 16, the no. of dialects is estimated to be around 850. 5. LOW PER CAPITA INCOMES Even tough about 35 37 % of the gross domestic product is generated in the rural areas; it is shared by 66% of the population. Hence the per capita income is low, compared to urban areas. This apart, the distribution of the incomes is highly skewed, since the land holding pattern, which is the basic asset is highly skewed. Thus the rural population presents a highly heterogeneous scene. These aspects require very careful consideration while evolving distribution strategy for the rural market. 6. LOGISTICS, STORAGE, HANDLING AND TRANSPORT It has been seen that the transportation facility is poor in rural areas. A leading company, which distribute its consumable product in rural areas use bullock carts and camel back for the physical distribution and transportation of goods in to inaccessible areas. In some villages there may not be a shop from where product can be made available to a rural consumer. Thus willingness to enter the rural market alone is not sufficient, but identification of shopkeeper, offering them credit assuring periodic supply and motivating them also become very crucial. 7. MARKET ORGANIZATION AND STAFF The size of market organization and the staff is very important, to have an effective control. Comparative to the rural market will involve large marketing organization and staff. How many manufacturers and marketing men can afford such huge investment in term of personnel and also keep an effective control on it, need examination. 8. PRODUCT POSITIONING In a highly heterogeneous market, product positioning become very difficult , otherwise the product range will be too wide. A wide product range will give rise to distribution problems. Even company like broke bond have packets priced from 50 paise onwards. The very product positioning limits the market only to such segments of farmers. While positioning is possible in of durables, positioning is difficult in consumables. So this warrant designing new products or redesigning the existing one to suit the rural wants habits and need, based on the purchasing power 9. LOW LEVEL OF LITERACY The literacy rate is low in the rural areas as compared to the urban areas. This again leads to problems of the communication for the promotion purpose. Print medium becomes ineffective and to the extent irrelevant in the rural areas since its reach is poor and so is the level of literacy. The dependence should be more on electronic media cinema, Radio and television. While access to the television advertisement is very expensive so radio and cinema appears fairly easy. Also counterfeiting product with look-alike name and symbol cut the revenue of the producer of genuine product. OPPORTUNITIES
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The Indian Fast Moving Consumer Goods (FMCG) industry began to shape during the last fifty odd years. The FMCG sector is a cornerstone of the Indian economy. This sector touches every aspect of human life. Indian FMCG market has been divided for a long time between the organized sector and the unorganized sector. Unlike the US market for FMCG which is dominated by a handful of global players, Indias Rs. 460 billion FMCG market remains highly fragmented with roughly half the market going to unbranded , unpackaged home made products. This presents a tremendous opportunity for makers of branded products who can convert consumers to buy branded products. Globally, the FMCG sector has been successful in selling products to the lower and middle income groups, and the same is true in India. Over 70% of sales are made to middle class households today and over 50% is in rural India. The sector is excited about a burgeoning rural population whose incomes are rising and which is willing to spend on goods designed to improve lifestyle. Also with a near saturation and cut throat competition in urban India, many producers of FMCGs are driven to chalk out bold new strategies for targeting the rural consumer in a big way. MART, the specialist rural marketing and rural development consultancy, has found that 53 per cent of FMCG sales and 59 per cent of consumer durable sales lie in the rural areas. Of two million BSNL mobile connections, 50 per cent went to small towns and villages; of 20 million Rediffmail subscriptions, 60 per cent came from small towns; so did half the transactions on Rediff's shopping site. According to a study by Chennai-based Francis Kanoi Marketing Planning Services Pvt Ltd, the rural market for FMCG is worth Rs.65,000 crore, for durables Rs 5000 crore, for tractors and agri-inputs Rs.45,000 crore and two- and four-wheelers, Rs.8000 crore. In total, a whopping Rs. 1,23,000 crore. This could be doubled if corporate understood the rural buying behaviour and got their distribution and pricing right.

CONCLUSION
In the end it is certain that FMCG companies will have to really gain inroads in the rural markets in order to achieve double digit growth targets in future. There is huge potential and definitely there is lot of money in rural India but the smart thing would be to weigh in the roadblocks as carefully as possible. The companies entering rural market must do so for strategic reasons and not for tactical gains as rural consumer is still a closed book and it is only through unwavering commitment that the companies can make a dent in the market. Ultimately the winner would be the one with the required resources like time and money and also with the much needed innovative ideas to tap the rural markets. A mention of rural India may conjure up an image of abject poverty in the minds of many people. This, however, does not hold true in the case of a few fast moving consumer goods (FMCG) companies that have over the years been giving their rural operations a renewed thrust.

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RESEARCH METHODOLOGY

Research method used to carry out market survey effectively effectively involves following steps. Defining the problem and objective Designing and developing the research plan. Collection of data (execution) Analysis of data Interpretation and report writing

PROBLEM IDENTIFICATION :Research problem can be segregated into following parts: To determine basic requirement for which customer requires Broadband. To determine the market share of Reliance India Broadband. To determine the society segment that need Broadband.

RESEARCH DESIGN :As the objective of the research is descriptive and diagnostic in form, the research design must be made accordingly. The design is such studies must be rigid and not flexible and must focus attention on the following: Formulating the objective of the study. Designing the methods of data collection. Selecting the sample. Collection of data. Processing and analyzing the data. Reporting the findings.

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SAMPLING PLAN

TYPE OF UNIVERSE:The type of universe selected in sample design of our research was finite universe. SAMPLING UNIT:Sampling unit in our case was organization whether it may be government, private or educational. The feasibility of sample unit comprising of these segments was adjudged by the insight regarding the workload and capability for capital investment. SIZE OF SAMPLE:The optimum sample is one, which fulfills the requirement of efficiency, representatives, reliability and flexility. The breakup of sample size is as follows: Government offices Private offices Residence Architects Educational Others organizational Total

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THE METHOD OF DATA COLLECTION

The interview method for data collection was used. In this the personal interviews were carried out. In personal interviews a person known as interviewer ask question in a face to contact to the other person. The method collecting information through personal interviews is carried in a structured way. However, in our Survey we thought of using focused interview. In this the attention is on the given experience of the respondents and its effects. Under it the interviewer has the freedom to decide the sequence in which the question would be asked and has also freedom to explore reasons and motives.

THE RESEARCH INSTRUMENT QUESTIONNAIRE :A questionnaire consist of no. of question printed or typed in a definite order on a form. The respondents have to answer question on their own. Quite often, the questionnaire is considered as a heart of a survey operation. The questionnaire is prepared on the objectives of the research.

COLLECTION OF DATA :-

DONTACTION METHOD :This method being the mist versatile was helpful recording additional observation and information. The contact method id involved personal interview with the respondents. The appointments were made based on graphical segregation of area. This made the execution of the survey flexible and congruous.

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ANALYSIS OF THE COLLECTECD DATA Processing operation:EDITING :Editing of data is process of examining the collected raw data specially in surveys to detect errors and omissions and to correct these when possible. Editing is done to assure that the data are accurate consistent with each other facts gathered uniformly entered as complete as possible. CODING :Coding refers to the process of assigning numerals or other symbols to answer so that responses can be put in to a limited no. Of categories of classes. Coding is necessary for efficient analysis and through it the several reply may be reduce to the small no. Of classes which contain the critical information required for analysis. CLASSIFICATION :Classification most research studies result in a large volume of raw data, which must be reduced in to homogeneous groups if we are to get meaningful relationships. This facts necessitates classification of data which happens to be the process of arranging data in groups or classes on the basis of common characteristics. TABULATION :When a mass of data has been assembled, it becomes necessary to arrange the some in some kind of concise and logical order. This process is referred to as a tabulation.

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LIMITATIONS

i.

Retailers were providing false information about the stock and were using hyperbole in case of Annual Sales. Time limlt was also there in confounding the study. Some retailers were too busy & were not co-oprative. We have includes only retailers.

ii. iii.

iv.

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ANALYSIS

29

Launch New Superia shampoo in outlets

Outlet Name Rja kirana store Hira kirana store Shah kirana store Nitin kirana store Raj kirana store Sonu kirana store Akhilesh Sharma kirana store Laik kirana store Kazi kirana store Prakash kirana Deepak kirana Rahul p.c.o Matin kirana store Thakur pro. Store Aman store Shakir gen. store Shahid kirana store Anshar kirana Nuri kirana Ravi kirana Dashmaish kirana

100ml bottles 2 4 4 4 2 2 2 2 4 4 4 4 2 4

Ladi 5 6 4 5 2 10 4 3 10 2 12 12 10 10 3 2 2 5

Display

30

Super pro. Store Agarwal pro. store Anand pro. Store Guru nanak pro. Store Bhora gen store

2 2 -

12 6 6

31

Available New Superia Shampoo

Outlet Name Rahish kirana Arif kirana Yasin kirana Ujair kirana Shams gen. store Fancy gen, store Sunil kirana Sunaina kirana Guddu kirana Sayed kirana Deva kirana store Super pro. Store Ankus pro. Store Agarwal pro. Store Harsh gen. store Arora pro. Store Bhora gen. store

100ml bottles 2 4 4 4 4 4

Ladi 3 5 3 4 4 3 2 4 2 2 7 2 2 -

Display

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ANALYSIS

1. TOTAL OUTLETS : Pro. Store Gen. Store Conf. shop - 28% - 33% -12%

Paan-bhandar -1.5% PCO Kirana store -2.5% -23%

2. Signage : (DPS\GSB\Wall painting) Superia Clinic plus Sunsilks Others -13% -29% -22% -36%

3. schemes
Promotional Schemes Coupons Price Off Freebies Scratch Cards Lucky Draws Bundling Offer Extra Quantity Respondent

18 36 8 14 20 2 2
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4: Rank the following factors that customers look for in the purchase of Shampoo Factors Fragrance Quality Company Image Price Packaging 1 13 40 18 17 12 2 22 22 26 16 14 3 27 15 22 18 18 4 21 12 18 22 27 5 17 11 16 24 33

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FINDINGS

According to analysis of shampoo segment (100ml)- Hindustan Unilever Limited is market leader because HUL includes popular brand in shampoo segment and ITC includes Superia , Vivel , Fiama. These brand are new brand in the market so face many problem in the market. I launch New superia shampoo 100ml in the market so total analysis related supeeria shampoo 100ml. Actual percentage of shampoo segment-

superia =19% Clinic Plus =42% Sunsilk =39%

Sales Promotion, a short-term inducement, offered to a consumer or trade has gained momentum as a promotional tool world over. It represents nearly three fourth of the marketing budget at most consumer product companies. Sales promotions can enhance consumers self-perception of being smart or a good shopper. FMCG are such a market where the level of loyalty remains low and this is because of many reasons. Quality as the most influencing factors in the purchase decision while price is also an important for purchase decision. Schemes always attract more and more consumers towards particular brand. Simultaneously it gives idea about the factors which consumers look most in the product before they make final decision Price off and extra quantity is the two main offers/schemes which consumers have came across at the time of purchase TV as the best media to market the product which will cover majority of the viewer ship. On the second place it shows news papers as the media to promote the product in the market. People are not much aware of the schemes which continue in the market it may be because of the present stock of the product at their place.
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 Extra quantity with less or same price, more satisfaction, quality and other factors influence consumers to switch over to other brands. To attract new retailers company has to offer various promotional schemes such as extra margin, 1+2 or 1+3 schemes.

SWOT Analysis ITC ITC is one of India's biggest and best-known private sector companies. In fact it is one of the World's most high profile consumer operations. This SWOT analysis is about ITC. Its businesses and brands are focused almost entirely on the Indian markets, and despite being most wellknown for its tobacco brands such as Gold Flake, the business is now diversifying into new FMCG (Fast Moving Consumer Goods) brands in a number of market sectors - including cigarettes, hotels, paper, agriculture, packaged foods and confectionary, branded apparel, personal care, greetings cards, Information Technology, safety matches, incense sticks and stationery. Examples of its successful new FMCG products include:

Aashirvaad - India's most popular atta brand with over 50% market share. It is also present in spices and instant mixes. Mint-o - Mint-0 Fresh is the largest cough lozenge brand in India. Bingo! - a new introduction of finger snacks. Kitchens of India - pre-prepared foods designed by ITC's master chefs. Sunfeast - is ITC's biscuit brand (and the sub-brand is also used on some pasta products). Strengths ITC leveraged it traditional businesses to develop new brands for new segments. For example, ITC used its experience of transporting and distributing tobacco products to remote and distant parts of India to the advantage of its FMCG products. ITC master chefs from its hotel chain are often asked to develop new food concepts for its FMCG business. ITC is a diversified company trading in a number of business sectors including cigarettes, hotels, paper, agriculture, packaged foods and confectionary, branded apparel, personal care, greetings cards, Information Technology, safety matches, incense sticks and stationery. Weaknesses The company's original business was traded in tobacco. ITC stands for Imperial Tobacco Company of India Limited. It is interesting that a business that is now so involved in branding continues to use its original name, despite the negative connection of tobacco with poor health and premature death. To fund its cash guzzling FMCG start-up, the company is still dependant upon its tobacco revenues. Cigarettes account for 47 per cent of the company's turnover, and that in itself is responsible for 80% of its profits. So there is an argument that ITC's move into FMCG (Fast
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Moving Consumer Goods) is being subsidised by its tobacco operations. Its Gold Flake tobacco brand is the largest FMCG brand in India - and this single brand alone hold 70% of the tobacco market. Opportunities Core brands such as Aashirvaad, Mint-o, Bingo! And Sun Feast (and others) can be developed using strategies of market development, product development and marketing penetration. ITC is moving into new and emerging sectors including Information Technology, supporting business solutions. e-Choupal is a community of practice that links rural Indian farmers using the Internet. This is an original and well thought of initiative that could be used in other sectors in many other parts of the world. It is also an ambitious project that has a goal of reaching 10 million farmers in 100,000 villages. Take a look at e Choupal here http://www.itcportal.com/agri_exports/echoupal_new.htm ITC leverages e-Choupal in a novel way. The company researched the tastes of consumers in the North, West and East of India of atta (a popular type of wheat flour), then used the network to source and create the raw materials from farmers and then blend them for consumers under purposeful brand names such as Aashirvaad Select in the Northern market, Aashirvaad MP Chakki in the Western market and Aashirvaad in the Eastern market. This concept is tremendously difficult for competitors to emulate. Chairman Yogi Deveshwar's strategic vision is to turn his Indian conglomerate into the country's premier FMCG business. Per capita consumption of personal care products in India is the lowest in the world offering an opportunity for ITC's soaps, shampoos and fragrances under their Wills brand. Threats The obvious threat is from competition, both domestic and international. The laws of economics dictate that if competitors see that there is a solid profit to be made in an emerging consumer society that ultimately new products and services will be made available. Western companies will see India as an exciting opportunity for themselves to find new market segments for their own offerings. ITC's opportunities are likely to be opportunities for other companies as well. Therefore the dynamic of competition will alter in the medium-term. Then ITC will need to decide whether being a diversified conglomerate is the most competitive strategic formation for a secure future. TC was incorporated on August 24, 1910 under the name of 'Imperial Tobacco Company of India Limited'. Its beginnings were humble. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. Read more...
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SUGGESTION We are droping new schemes with superia 1 00ml definetly we can ancrease market share of superia in shampoo segment as free hair oil with bottle. There is lack of proper distribution which directly affects to supply and market share. This distribution includes of things as followsi. Vehicles used for supply in the market are not proper in view of requirements .Actually these are unable to carry sufficint load which is to be carried by a new one because of these are of very bad in condition and thats why after 2-3days the become dump &and require frequent repairs. This hampers the proper supply. b. Salesmen, selected by distributers are generally illitreat except 1-2 and thats why, they have no meaning about market share, market condition. They are not workoriented. They are interested in daily Sail because of pressure of distributer.

c. Distributer is not courteous & service-oriented also .He is interested in profit & sales only. He has no mean, where the market is going on? And what is the current market share? He totally depends on market & sales executive. Thus, would like to point out, that in case of vehicles, company may use his own vehicles or to advice distributer for proper arrangement of good conditioned vehicle according to geographical rout of the city. Secondly, regarded salesman. I would like to say that, there should be programs or plan for training to sales man being assential to increase the sale and profit. There is one more thing which is required to suggest is that a daily target of supply & sales should be fixed by a distributer to there sale man with proper inducement.

Third, to convince the distributer, about the market share, and also for market condition. And one thing we will suggest that if distributer is unable to control over sales man and sales activity, then company should over the plan, that, open a company depot distict level instead of distributer.

Display of signage and advertising campaigns are also having attractive colour & show.
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Lastly we are suggesting about promotional activity which includes following points o Display It should be proper and covering those place where number of peoples pass.places which are mentioned earlier, as Highway hotels, girls colleges, park.are the place, where generally people stay for talking rest and refreshment viz.

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GRAPHICAL PRESENTATION

41

For Retailers Q1. Since how long are you in this business?

Particulars 1-5 Years 5-10 Years More than 10 years

Respondent

29 34 37

29% 37% 1-5 Years 5-10 Years More than 10 years

34%

This question gives idea about the benefit to the retailers who are on the market from long period of time and the benefits they are getting more as compare to others.

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 Q.2.

Name the Shampoo Company you stock more.

Companies ITC HUL P&G Others

Respondent

30 42 23 5

5%

23%

30% ITC HUL P&G

Others

42%

It gives idea about the capacity of the retailers to stock the goods and also the variety of the products they are stocking. It will also make clear the demand of the goods in their stores and the selling of the product in market. ITC is far behind from HUL because of being new in this sector with compare to HUL. HUL enjoys the maximum market share and is the leader.

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Q.3. Rank the following factors that customers look for in the purchase of Shampoo. (Rank from 1 to 5)

40 35 30 25 20 15 10 5 0 Rank1 Rank2 Rank3 Rank4 Rank5 Fragrance Quality Company Image Price Packaging

It gives an idea about the priority the influencing factors to the consumers and also the weight age of that factor over other factors.

In the above result people are more quality and price oriented. On the other hand people are also conscious about the company image, because sometimes the consumer remembers that name of the product by the company name and also from the past performance of that company. Fragrance and packaging are not influencing factor as per the respondents.

Q.4.

Do you suggest customers to purchase a certain brand?

Particular Yes

Respondent

42
44

No

58

42% yes no 58%

This could be a very help question to understand the role of retailers in the purchase decision. In above graph 42% of retailers are suggesting to purchase particular brand because of several reasons.

Q.5.

If Yes why?

Particular High margin Quality Relationship

Respondent

11 15 13

45

No reason

7% 26% High margin 31% Quality Relationship No reason

36%

It gives idea about the reasons why retailers suggest the consumers to buy particular brand. In above graph and diag. it is clear that for margin and of better relations with consumers and to provide quality product to consumers they suggest consumers too buy particular brand. For the company it may be helpful to target such retailers to sell their product in the market easily.

Q.7.

what demand of supriya shampoo?

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Sales
Superia Cilinic Plus Sunsilk other

8% 19%

33%

40%

Superia Shiny Black

50 45 40 35 30 25 20 15 10 5 0 4.2 ml 8 ml Series 1 100 ml 125 ml

47

Superia Long Strong

60

50

40

30

20

10

0 3.5 ml 6 ml 100 ml 125 ml

48

Q.6.

Do customers look for various schemes in the product every time?

Particular Respondent Yes No

71 29

29%

yes no

71%

This gives a real helpful data for checking the effect of sales promotions in the market and how seriously consumers follow the promotions before they go for purchase particular brand. The above result shows that only 29% didnt go for the promotion otherwise all are looking for any type of the promotions on the product.

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Q.7.

If yes which schemes?

2% 2% 18% 20% Coupons price off Freebies scratch cards lucky draw 14% 36% 8% Bundling extra quantity

The above stated results show the demand of various types of promotional schemes in the market by the consumers. There are three major schemes which consumers generally look at the time of purchase or before that. Price off, product bundling and extra quantity are more demanded by the consumers over others schemes.

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51

ANNEXURE

52

ANNEXURE For Retailers

Name of Outlet__________ Address______________ contract Person_______ ____________________ __________________ Phone no._______________ Q1. Since how long are you in this business? Particulars 1-5 Years 5-10 Years More than 10 years Q2. Type of outlet. Particulars Pro. Store Gen. Store Conf. shop Paan-bhandar Kiran store PCO Q3. Name the Shampoo you stock for. Companies ITC HUL P&G Others Respondent Respondent Respondent

53

Q4. Rank the following factors that customers look for in the purchase of shampoo. (Rank from 1 to 6) Factors Fragrance Quality Company Image Price Packaging Others 1 2 3 4 5 6

Q5. Do you suggest customers to purchase a certain brand? Particular Yes No Respondent

Q6. If Yes why? Particular High margin Quality Relationship No reason Respondent

Q7 Demand superia shampoo

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Q8. Do customers look for various schemes in the product? Particular Respondent Yes No Q9. If yes which schemes? Promotional Schemes Coupons Price Off Freebies Scratch Cards Lucky Draws Bundling Offer Extra Quantity Respondent

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BIBLIOGRAPHY

56

BIBLIOGRAPHY BOOKS Philip Kotler, Marketing Management, 11th edition, Pearson education Asia Publication. C.R.Kothari, Research Methodology methods & techniques, New Age International (p) ltd.publishers,2nd edition. WEBSITES www.itc.co.in www.hul.co.in www.wiki.org

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