Q21. Which is the most preferable banking sector providing internet banking facility?

Ans: Private- 75% Public -25%

%
80 70 60 50 40 30 20 10 0 Private Public %

Interpretation :- From the given data we can observe that majority of the customers prefer
private sector for the internet banking as they feel that the facilitates of internet banking of private sector is more convenient, fast and easy whereas customers are very less in public banks that use internet banking, which is only 25% of whole which uses internet banking.

Q20. What was the single most important reason that you chose this particular bank as your Internet bank? (please choose one)

Ans :I have a traditional bank account with the same bank..32% The brand name of the bank.23% The excellent service offered by this bank...35% Others10% I

%
40 35 30 25 20 15 10 5 0 I have a traditional The brand name of bank account with the the bank same bank The excellent service offered by this bank others %

Interpretation:From above given data, we can conclude that customers have a traditional bank account with the same bank as 32%.Customers give preference to the brand name as 23%. Customers give highest preference to excellent service offered by the bank as 35%. And other preferences to are 10%

Q19. What is the main reason that you typically visit your bank branch (please choose the single most important reason)? Ans:to make a deposit.25% to get advice for investment options10% to inquire about a balance15% to withdraw cash.17% Other33%

%
35 30 25 20 15 10 5 0 to make a deposit to get advice for to inquire about a to withdraw cash investment balance options others %

Interpretation:From the given data, we can conclude that 25% of the customers go to bank to make a deposit ,10% to get advice for investment options,15% to inquire about a balance,17% to withdraw cash and 33% for other purpose

Q18. How frequently do you use an Automated Teller Machine (ATM) per month? Ans:Less than 1..20% 1 to 3 times..50% 3 to 8 times..10% 8 to 12 times16% over 12 times...4%

%
60 50 40 30 20 10 0 Less than 1 1 to 3 times 3 to 8 times 8 to 12 times over 12 times

Interpretation:From the above given data, we can conclude that how frequently customers an Automated Teller Machine (ATM) per month. Less than 1 is 20%, 1 to 3 times are 50% , 3 to 8 times are 10%, 8 to 12 times are 16%, over 12 times are 4%.

Q17. How frequently do you visit your bank branch per month? Ans:Less than 1..13% 1 to 3 times..20% 3 to 8 times..35% 8 to 12 times.15% over 12 times17%

%
40 35 30 25 20 15 10 5 0 Less than 1 1 to 3 times 3 to 8 times 8 to 12 times over 12 times %

Interpretation:From the above given data, we can conclude that mostly 3 to 8 times customers visit bank branch per month. 13% of customers visit less than 1 times, 20% of the customers visit bank branch for 1 to 3 times, 35% of the customers visit bank branch for 3 to 8 times,15% of the customers visit bank branch for 8 to 12 times and 17% of the customers visit bank branch for over 12 times.

Q16. Approximately how many times have you purchased any product through the Internet in the last 12 months? Ans :Less than 1.10% 1 to 3 times.40% 3 to 8 times..39% 8 to 12 times9% over 12 times...2%

%
45 40 35 30 25 20 15 10 5 0 Less than 1 1 to 3 times 3 to 8 times 8 to 12 times over 12 times %

Interpretation:From the above given data, we can conclude that mostly 1 to 3 times customers have purchased any product through the Internet in the last 12 months.10% of customers have purchased any product through the Internet in the last 12 months less than 1, 40% of customers have purchased any product through the Internet in the last 12 months 1 to 3 times, 39% of customers have purchased any product through the Internet in the last 12 months 3 to 8 times, 9% of customers have purchased any product through the Internet in the last 12 months and 2% of customers have purchased any product through the Internet in the last 12 months 8 to 12 times over 12 times.

Q15. Have you performed any of the following activities on-line? Ans:Phone bills..9% Credit card.15% Debit card...15% Mobile internet12% to get advice for investment options7% to inquire about a balance10% Tax filing..2% Purchased/sold financial product (e.g., stock, bonds)..20% Neither of these.10%

%
25 20 15 10 5 0 %

Interpretation :From the above given data, we can conclude that mostly Purchased/sold financial product (e.g., stock, bonds) ; Credit card and Debit card are performed activities on-line. 9% is preformed for Phone bills. 15% is preformed for Credit card and Debit card. 12% is preformed for Mobile internet, 7% is preformed for to get advice for investment options,10% is preformed to inquire about a balance, only 2% is preformed for Tax filing and 20% is preformed for Purchased/sold financial product (e.g., stock, bonds).

Q14. Why dont you think that it is not safe to use internet banking? Ans:Security problem..80% Password related problems..20%

%
90 80 70 60 50 40 30 20 10 0 Security problem Password related problems %

Interpretation:From the given data we can observe that majority of the customers have security problem. Where 80% of the customers does not use internet banking just because of safety problem in security, whereas 20% of the customers have password related problem.

Q13. Do you trust the security of online banking services? Ans:o o o Completely...5% Somewhat...25% Dubious...15% Not at all...55%

%
60 50

40 30 20 10 0 Completely Somewhat Dubious Not at all

INTERPRETATION :From the given data we can observe that 5% of the customers trust the security of online banking services completely. 25% of the customers trust the security of online banking services moderately, 15% of the customers trust the security of online banking services dubiously and and majorly which is 55% of the customers do not trust the security of online banking services at all.

Q12. Are you satisfied with the features provided online by banks? Ans:o o o Completely...10% Somewhat...25% Dubious...25% Not at all...35%

%
60 50

40 30 20 10 0 Completely Somewhat Dubious Not at all

INTERPRETATION :From the given data we can observe that 10% of the customers are satisfied with the features provided online by banks. 25% of the customers satisfied with the features provided online by banks moderately, 25% of the customers satisfied with the features provided online by banks dubiously and and majorly which is 35% of the customers satisfied with the features provided online by banks.

Q11. If yes then what is the mode of payment ? Ans :Credit card..25% Debit card...23% Visa card.0% Payment on delivery...30% Any other 23%

%
35 30 25 20 15 10 5 0 Credit card Debit card Visa card Payment on delivery Any other %

Interpretation :From the above given data, we can conclude that mostly mode of payment is Payment on delivery; Debit card and credit card. 25 % of mode of payment is by Credit card; 23% mode of payment is of Debit card; 30% mode of payment is in Payment on delivery; 23% of mode of payment is other mode of payment.

Q10. Have you purchased any product online ? Ans:Yes..56% No44%

%
60 50 40 30 20 10 0 Yes No

Q9. Which features do you use through internet banking ? Ans:Print bank slip or statement..30% Open an account...5% Bank transfer8% Investments..2% Savings.10% Insurance..12% Loans and Mortgages8% pay bills.25%

%
35 30 25 20 15 10 5 0 %

Q8. What according to you are the main disadvantages of online banking? Ans:Overall difficulty of using online banking system..17% Lack of assistance15% Security concerns.30% Limited service (doesnt enable all banking operations).5% Impersonality of the service.20% Dependence on internet service3% Unreliable10% No disadvantage..1%

%
5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Overall difficulty of using online banking system Lack of assistance Security concerns Limited service Impersonality Dependence of the service on internet service