MSc in Industrial Engineering and Operations Management Semester One - Introduction to Managing Operations Module Content: The core

nature of operations management and its importance in promoting efficient and competitive business. Balancing the key variables of demand, resources, capacity, inventory and performance. Relationship between operations, marketing and finance. Strategic and day-to-day issues in operations manufacturing and service businesses. Global trends in operations management and the influence of changing markets and technology developments on operating concepts. Case of successful practice. Module Aims: To give students an appreciation of the importance of operations to business success. To provide them with the knowledge and understanding of how the key variables of a business inter-relate. To provide an introduction to the analytical skills to understand business operations and processes. To provide them with examples of current good practice.

Module Assessment: 2 Hour Examination (100%)

- Quality Management and Quality Techniques Module Content: There are two main divisions of the material: a) Quality Management. Historical introduction to the development of quality management thinking. The need for quality, definitions, ideas and concepts of quality. Quality Gurus: Deming, Juran, Crosby, Taguchi, etc. Variation and quality improvement, problem-solving tools, Kaizen, Six Sigma. Culture change for Total Quality Management (TQM); empowerment, team-building, motivation. Business excellence awards (MBNQA, EFQM). Quality management Systems (ISO 9000); auditing and certification. Quality economics, quality performance measures, benchmarking. Supply chain quality. Service quality. b) Quality Techniques. Process capability: Variation Riks Management, loss functions, capability assessment. PCIs, non-normality, Six Sigma approaches. SPC charts: Shewhart charts for attributes and variables. CUSUM, ewma. Acceptance sampling for attributes and variables. Advanced quality planning QFD and FMEA. Quality Data management. Taguchi Statistical Robust Design. Total Preventative Maintenance. Module Aims: Quality and its management are key aspects of modern business, and have a great impact on both industrial and service sector enterprises. This module aims to develop an understanding of the issues involved and the approaches employed in quality management, and a knowledge of the techniques of quality improvement. Module Assessment: 2 Hour examination (80%); Individual computer-based assignment (20%).

- Supply Chain Planning and Management Module Content: 1. Fundamental planning and control concepts for supply chain and production management: fundamental concepts and key variables; the importance of effective and efficient order fulfillment processes; classification of manufacturing enterprises. Inventory forms, functions, decisions, models. Forecasting for supply chain and production management: qualitative and quantitative approaches (regression and causal modeling, time series methods). 2. Planning, Scheduling and Control approaches: aggregate planning; hierarchical planning and control; MRP-based planning and control; capacity management strategies; JIT principles, kanban systems; Theory of constraints (TOC). Introduction to Shop Floor Scheduling and Sequencing. 3. The extended enterprise: fundamental concepts

Module content is divided into three major parts. 1. Fundamental planning and control concepts for supply chain and production management: fundamental concepts and key variables; the importance of effective and efficient order fulfilment processes; classification of manufacturing enterprises. Inventory forms, functions, decisions, models. Forecasting for supply chain and production management: qualitative and quantitative approaches (regression and causal modelling, time series methods). 2. Planning, Scheduling and Control approaches: aggregate planning; hierarchical planning and control; MRP-based planning and control; capacity management strategies; JIT principles, kanban systems; Theory of constraints (TOC). Introduction to Shop Floor Scheduling and Sequencing. 3. The extended enterprise: fundamental concepts and definitions in supply chain management and logistics; planning and control for multi-site operations; the bullwhip effect; Enterprise Resource Planning (ERP) systems.