Escolar Documentos
Profissional Documentos
Cultura Documentos
Maintenance cannot be applied to following cases: 1. When any Unauthorized Programs being installed, such as: 1. Outlook Express 2. Pop3 Mail 3. Internet Explorer Toolbar Any Downloaded files from websites or any other programs
*Allowed Programs: Acrobat, MS Word / Excel
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Any VIRUS on the system ($350 to system Diagnostic & reconfiguration) Windows System Configuration Changes without any notification such as: 1. User ID Changes 2. Firewall Changes 3. Network Configuration Changes
Service Price 1. Pay Full Payment for 1 year, Get 13 Month Free Service Month to Month Payment (Authorized Credit Card payment Only) Always based on 1 Year Contract
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If payment is stopped for any reason, service will be discontinued right away without notification. Reinstatement fee of $75 must be paid upfront to continue the maintenance service Payment must be accepted for 1st and the last months payment in order to start the maintenance service
5.
Authorization IN WITNESS WHEREOF, the parties hereto have caused this Business Agreement to be executed by their respective duly authorized representative. Please sign and send back to 21POS, Inc. Accepted and Agreed to:
Business Name: Printed Name: Title: Date: Service Plan: (please choose either one)
Full Service Regular Service
By Signing below, the party agrees to be serviced based on chosen service plan for period of one year from the date stated above chart. At the time of payment accepted, 21POS guarantees to provide appropriate service and will be continued till the end of the contract. Authorized Signed _________________________________________________ ** 500 Shatto Pl. #410 Los Angeles, CA 90020 ** Tel: 213-596-0936 ** Fax: 213-995-9903 **
Phone Support
Additional Training
$75 / Hr
** First Hour Free Additional Hour: $65 / hr After 1st hour, service will be billed as increments of 15 mins. (i.e: $16.25/15 mins)
** $65 / 1st hr After 1st hour, service will be billed as increments of 15 mins. (i.e: $16.25/15 mins)
** $125 / 1st hr After 1st hour, service will be billed as increments of 15 mins. (i.e: $31.25/15 mins)
Pick up & Delivery $45 ***RMA Charge *Workstation $75 / 15 days *Printer $40 / mo. (Fixed Rate ) *Plus On-Site Service Fee Included
Pick up & Delivery $65 ***RMA Charge *Terminal $75 / 15 days *Printer $40 / mo. (Fixed Rate) *Plus On-Site Service Fee Included
Pick up & Delivery $125 ***RMA Charge *Terminal $150 / 15 days *Printer $80 / mo. (Fixed Rate) *Plus On-Site Service Fee N/A
Rental Service
Service Check-Up
* Remote Access Technical Support cannot be provided without Internet Access ** 1. Distance further than 65 mi from any 21POS office, $75 will be extra charge *** 1 Shipping and Handling Fee may vary depends on the distance and weight 2. Out of warranty manufacture service fee may be applied 3. Pickup and delivery may be handled by any 3rd party shipping carrier or in person directly.