Amarnath Tumbalam

Professional Experience:
Seasoned IT management professional/Microsoft server specialist with over 6 years of experience including developing strategic plans to achieve IT objectives; analyzing hardware and software requirements; and managing resources to ensure successful network implementation. In depth technical expertise in Server Administration / Network Administration and Workstation support.

Summary of Skills & Expertise: Microsoft Server Administrator 2008 (MCITP) 5 years of experience in Windows Server support. 2 Years of Experience Citrix Administration with multiple sites and farms.
Expertise in server build and setting up small sites for business needs. Basic network troubleshooting and handling of network cabling and installation of switches & routers. Ability to perform well as a team or individually Attending server hardware related calls. Infrastructure maintenance & support in house

Installation, Configure and support Active Directory.

Configure and manage network services such as DNS, DHCP, WINS, and FSMO roles.

Installation of Microsoft IIS server & Microsoft SQL server.

Troubleshooting & resolving Citrix essentials related issues. Install, support & maintain Symantec AV & NOD32 environments, updating AV definitions.

Support for desktop and laptop related issues. Installation and managing printers & network printers. Installation and managing user profiles & email settings on client
computers.

Managing Active Directory user accounts on servers. Troubleshoot printing issues, network issues. Backup & Restores of servers using Windows Backup. Monitor server storage capacity. Configuring shared folder permissions. Operating systems known:

1. 2.

Microsoft Windows 2000, XP, Vista and Windows 7. Microsoft Windows 2003, Microsoft Windows 2008, 2008 R2 Servers.

Job History
Sr.Site Support Engineer ( April 15th 2011 to till date )-Team Lease, Bangalore. Work Location: Microsoft CorporationPvt. Ltd, Bangalore

Reporting to IT Account Manager with other IT groups in the region and other locations, I am responsible for site IT operations (Bangalore, Chennai), infrastructure management and related project implementation.
Job Profile:

Virtual project Management of infrastructure projects and sites Identifying/Escalating/Keeping track of Issues/Risks Define a proper communication plan suiting the project environment and making sure that it is followed Coordination with various stakeholders such as Requirements, Build, Process, and Architecture teams Project/sites status reporting Owning and managing all IT Infrastructures providing 24x7 on call and hands on support for break-fix issues, fixing the problems proactively to avoid any huge downtimes of IT infrastructure. Implementing the IT infrastructure and completing the activities within the timelines accepted; server installations, up gradation, network (WIFI, Intranet, Internet, Proxy Management, WGIA) equipment installations and supervising the activities on Telephony and PBX(IP Phone, PSTN Phones, PRI Lines extensions) which are related to various projects being implemented in the Site. Working closely with the Business, Regional project Managers, Corporate functional teams and IT vendors to implement all infrastructure related projects at the site and also commissioning and decommissioning of IT infrastructure at various sites and locations. Installing the new server hardware, Configuring the RAID, RILO etc. and deploying OS like Windows Server 2003, 2008 & 2008 R2 executing configuration scripts. Managing (RODC, File Sharing, WDS, DDS, Intellimirror, Printers) File Servers, implementing security on shared resources by assigning NTFS permissions. Managing Print Servers in the site and providing support to end users and teams, ensuring all infrastructure servers running in healthy and secured environment with security patches up to date, either by SMS Push or manual installation. Analyzing and voicing local business needs to corporate IT team and Engineering, Planning the outages for various infrastructure expansions and maintenances. Showcasing New Technologies to the external customers. Giving IT support to trainings & Events. Providing Executive support Maintaining Assets.

Customer Engineer 5 ( November Corporation Pvt Ltd, Bangalore.

1st 2010 to April 15th 2011)-Unisys

Work Location: Microsoft CorporationPvt. Ltd, Chennai Job Profile:

Supporting of General, Tools, Networking, Messaging, Operating Systems and LOB

Joining the users laptops/desktops to the domain (with admin rights)

Corpnet Access /Guest Access to business delegates Security /Privacy 101 implementations Operating process by using Microsoft Service Enterprise (Siebel) Updating and managing the antivirus tools like Forefront ,Security Essentials Managing the network security and general networking Remote Access Support to the users Wireless certificates resetting or expiry issues facing the users (AD issues like gpupdate) Troubleshooting Active Directory issues. Troubleshooting Share Point sites issues. Managing Outlook /Secure email in MS Outlook 2010 Troubleshooting the Office Communicator issues from Exchange link up Supporting the Unified Communication tools like Live Meeting, Lync Conferencing Supporting and installation of the Windows 7 ,Windows Server 2008,2008R2 and repairs Managing Bit locker for the secure data management Direct Access Setup (for the intranet communication over internet without VPN activity) Supporting the users for the System Restore, System recovery Troubleshooting the Internet Explorer , file sharing issues Supporting the intranet sites such as MS Expense (webpage), GSX,MIC ,MSRA add-ins Training Room Setup base on the HOL requirements.(VPC 2007/Hyper-V) Coordinating with 3rd party vendors for application or hardware specific issues. Coordinating with other support team such SME and GHD for application support for any specific issues (L2 or L3) supports. IT infrastructure support of client Microsoft Corporation, Chennai
Deputy IT Manager (January 1st 2007 to June 28th 2010) Diplomat Group of Companies, Sharjah UAE Job Profile:

Managing & supporting windows 2003 servers. Managing & supporting windows 2003 domain. User account creation in Active Directory. Server builds. Supporting server hardware. Troubleshooting AD issues. Capable to resolve the security based problems on Citrix. Creation of Group Policies when required and handling troubleshooting calls around GPO.

 Administering and Troubleshooting of Mdeamon Pro Internet for Intranet mailing systems. Coordination/implementation of hardware and software installations and upgrades. Migrating and upgrading Citrix Servers and its components. Performance and capacity monitoring and management. Experience of Citrix Security, printer management through Citrix. System Administrator on Duty. Weekly server maintenance planning and coordination. Patch Management to monitor security problems, patches and fixes. Backup & Restores using windows servers. Monitor and act on reported system problems. Ensure that all web services are up and functioning. Create monthly performance and service level reports. Manage network lease expirations and planning. Performance monitoring of servers using perform counters. Setup, maintain, and manage the structure of the file server by performing housekeeping within the file areas or creating new file systems or volumes.
System Administrator (February 2006 to September 2006) Bimal Auto Agency, Bangalore

Maintenance of Windows 2000 & 2003 Servers.

Creation of user accounts in AD & handling password reset issues. Managing Antivirus server and AV definitions updates on servers and desktops. Maintaining DMS Dealer Management System server & coordinating with WIPRO incase of any application issues. Maintenance of Tally Server as well as backup. Setup network printers and managing print server. Patch Management to monitor security problems, patches and fixes. Supporting server hardware and coordinating with vendors.
Customer Support Engineer (May 2005 to February 2006) Tech Sync Solutions, Bangalore

Onsite Support for All type of computers. Providing technical solutions through telephone for all problems. Create and develop Customer database Like Log Sheet. Onsite service support for Acer & Compaq Laptop.

Education Qualification: Diploma in Electronics & Communications ( Polytechnic D.E.C.E) (20022006) Perusing Bsc.IT (IV semester)-KSOU, Bangalore.

Certifications: Microsoft Server Administrator 2008 (MCITP)

Microsoft Certified System Administrator (MCSA) CompTIA Certification (A+)

Personal Profiles:
Date Of Birth Nationality / Passport Religion Marital Status Pan Card Number Contact Details Languages Address for Communication
Permanent Address

27th December 1985 Indian / F9718474 Hindu Single ATKPA7161K Mobile: +919741606569 Email: amarambli@gmail.com , job2amar@gmail.com Telugu, Hindi, Kannada,English T. Amarnath ,Door No#168/21,4th cross, Venkateshwara Layout, S.G.Palya, Dharmaram College Post, Bangalore 560029 Plot no: 531-58, Raithu Colony, Shadnagar, Mahabubnagar Dist... Andhra Pradesh.

Respectfully Yours