FOOD & BEVERAGE MANAGERIAL STANDARDS INTRODUCTION

MANAGERIAL STANDARDS:
At Fairmont Hotels & Resorts, exceptional food and beverage establishes us as industry leaders, setting us apart from the competition and solidifying our reputation for consistently superior service and unique offerings. As members of the Fairmont Food & Beverage Leadership team it is imperative to exercise effective, professional and detail oriented workmanship. It is our duty to ensure that our colleagues are empowered and recognized, and that the Fairmont brand standards are being adhered to. These standards will detail the expectations put forth for members of Fairmont Food & Beverage management. VISION: We are the foremost employer of creative, knowledgeable Food & Beverage people who are passionate about their business. We demonstrate a compelling sense of energy and dedication to consistently provide every one of our guests with an exceptional, memorable dining experience. DEFINITION: Managerial Standards are those that provide members of the management/leadership team with the essential tools and know-how to effectively lead their staff and business, while at the same time ensuring Fairmont standards adherence and profitability. The managerial standards, specifically impact all F&B outlets and departments, including Culinary, Banquets, In-Room Dining, Refreshment Centre and Gold Floors.

THE FOOD & BEVERAGE MANAGERIAL STANDARDS HAVE BEEN DIVIDED INTO FOUR CATEGORIES: OPERATING STANDARDS Ensuring compliance and consistency ENGAGING THE GUEST Knowing your Guest and tailoring service to their needs BUSINESS MANAGER Developing the financial acumen of our leaders BE BRAND AWARE Understanding your brand, competitive set and marketplace

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FOOD & BEVERAGE MANAGERIAL STANDARDS INTRODUCTION

SECTION OVERVIEW: Operating Standards Ensuring compliance and consistency.

Myfairmont.com Daily shift briefings Weekly F&B meetings Daily Ops Meeting BEO Meeting Colleague Communications Hotel Ops Procedures Service Essentials SOPs LSOPs Communicating Changes to Standards Task Checklists Exemptions Product Compliance The Perfect Breakfast Audits Merchandising Uniforms Front Office & Royal Service Preventative Maintenance Gift Cards FPC Gift Cards Industry Certifications Contingency Planning LEAD New Colleagues Performance Management EES WHIMIS FRESH Server Intervention Training Alleged Food Consumption Allergy Awareness Food Donation Childrens Pricing Serving the Disabled

Engaging the Guest Knowing your Guest and tailoring service to their needs.
Knowing your guest JD Power, Guest comments Fairmont Gold Fairmont Presidents Club VIPs Reservations Long Stay Guests Pre-convention meetings FAM Trips Site Inspections

Business Manager Developing the financial acumen of our leaders and talent development.
Labour Management Watson Labor Mgmt System Effective Forecasting Storage & Inventory Control Menu Creation Menu Engineering Pricing Preference Reports Competitive Analysis F&B Ops Accounting Procedures P&L Statement Budget & Capital

Be Brand Aware Understanding your brand, competitive set and market place.
Competitive Understanding Corporate Brand Marketing Identity Standards Website Content Management Corporate Procurement Mandatory Training Programs

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