PAULA KRUGER

New York, NY 10002 pkruger731@gmail.com www.mycareerhighlights.com/paulakruger (561) 266-0201: work (720) 218-4005: cell

SENIOR MANAGEMENT: CHIEF OPERATING OFFICER / EXECUTIVE VICE PRESIDENT Strategic and tactical global leader with P&L responsibility in divisions with several thousand people, in national and international companies. End to end responsibility, from customer order to delivery of product and service, including operations, marketing, finance, sales. Leadership skills and competitive drive enable me to create effective, highly successful organizations. Excel at building an entrepreneurial environment where people are motivated to achieve their best, be creative and courageous and work with the team to maximize profitability and minimize expenses. Have worked in financial services, telecommunications, cable and technology industries. At Qwest Communications grew EBIDTA from 28% to 37% in 4 years, positioning the division as the key contributor to overall corporate net income increase from $593M to $2.9B. CORE COMPETENCIES Manage Mission & Vision Strategic Planning/Analysis Customer Experience Operations Management Process Improvement Change Management Revenue Generation Business Transformation Catalyst for Change Increase Profitability Employee Engagement Expert Business Process Re-Engineering Culture of Engaged Employee Consolidation / Turnaround Technology Optimization Revenue Builder Cost Containment Product Launch M&A Integration Market Share

PROFESSIONAL EXPERIENCE

MILANO WORLDWIDE Delray Beach, FL 2008-Present Early stage Consumer Products Company specializing in customized products for corporations, universities, and resorts. Chief Executive Officer Brought in as CEO in an equity investor role charged with responsibility to develop progressive business strategies, establish a global distribution network and acquire licensing and alternative marketing opportunities. Established factories in China, logistics to manage product importation, hired a talented staff and developed processes that resulted in a 7X increase in business volume and target of $20M in revenue. Major Achievements While the recession impacted growth targets, the company has continued to grow over 100% in past 2 years. Stellar customer lists includes Heinz, Bridgestone, Geico, Campbells, General Mills, Disney, University of Texas, Emory University and Harrahs Casino. QWEST COMMUNICATIONS Denver, CO 2003-2008 A communications company providing voice, wireless, video and data services with revenues of $13.7B Executive Vice President: Mass Market Division (Largest Division with $6B in revenues & 8K employees) Recruited by new CEO to lead largest division and turn-around 7 years of declining revenues from one revenue source. Established Alternative Markets group to focus on new channels of distribution, generating additional $1B in new revenues. Major Achievements Identified need to build a visible retail presence quickly leading the design and construction of kiosks that were rolled out to over 100 malls and retail sites with well trained direct sales people generating $500M in sales annually. Grew the small business segment by spearheading a marketing team to develop competitive offers for new and existing customers; small business team was split from consumer market and reorganized resulting in a 20% increase in revenues to $1B in annual sales. Leveraged expertise in leadership development, talent management, service training and process/technology optimization to eliminate $500M in Mass Markets operating expenses over a 5 year period.

ELECTRONIC DATA SYSTEMS (EDS) Dallas, TX 2001-2003 Global consulting and outsourcing company and largest independent systems management and IT service provider in the US with revenues exceeding $22B President of CRM Given full P&L oversight for a $1B, 15K employee organization with 200 locations worldwide; outlined a progressive new business strategy and transformed marketing and service delivery practices driving profitable growth.

Major Achievements Formed an alliance with AT Kearney to provide end to end solutions and joining forces to provide outsourcing capabilities to their customers. Went on joint sales calls and within 1 year created a $2.5B pipeline of new business. Delivered unprecedented ROI on a $100M investment in infrastructure development, talent management and progressive marketing, resulting in $400M in new business and an 18% lower operating cost structure. HEIDRICK & STRUGGLES INTERNATIONAL Dallas, TX 2000 Market leading Executive Recruitment firm specializing in C-level and senior management placements Search Consultant While selectively exploring executive opportunities, assisted partners in identifying and placing executives in new ventures and high growth enterprises by recognizing high-potential talent culminating in high closing rates. EXCEL COMMUNICATIONS Dallas, TX 1997-1999 Leading communications services provider with $1B in annual revenue Executive Vice President, Operations Developed a 3 year strategy to overhaul the infrastructure to distinguish the company as a service excellent provider. Designed our hiring and selection process, excellent training and within 18 months , JD Powers awarded Excel the highest rating for first call resolution and second highest rating for overall customer satisfaction. Major Achievements Played key role in the integration of a major acquisition which provided Excel with a nationwide fiber-optic network. Built a world class operating environment, reducing order to distribution cycles by 30%. CABLEVISION SYSTEMS CORPORATION Bethpage, NY 1994-1997 A $6.4B diversified NYSE media corporation operating cable programming and service delivery, news, publishing, sports and entertainment entities. Vice President, Customer Relations During industry deregulation and market evolution, brought on-board to build a competitive customer focused business model. Directed infrastructure technology, talent management and process change across 5K employee field operations and customer service group handling 24M customer inquiries and 1M field service calls Major Achievements Transformed a monopolistic business culture into a progressive customer-focused organization. Overhauled the service infrastructure, consolidating 25 call centers to 14 and implementing a state-of-the-art technology-enabled operation. AMERICAN EXPRESS COMPANY New York, NY 1990-1994 World leading diversified company in credit cards, financial services, travel and publishing with revenues of $31B Vice President, Customer Service Operations Recruited to reverse declining membership across its $8B+ Travel Related Services Card Division. Provided marketfocused leadership across 7 service centers with 2K employees managing $21M accounts and managed a $130M operating budget. Major Achievements Drove down attrition among the most profitable customers within 6 months with top box customer satisfaction th th ratings shifting from the high 80 percentile to the mid 90 percentile. Delivered aggressive cost reductions of $8M through the introduction of new service delivery models and creation of cost effective technology-enabled operating environment

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CITIBANK/CITIGROUP New York, NY 1977-1990 One of the largest financial services companies with revenues exceeding $50B Vice President Held domestic and international leadership positions in strategic planning, customer service and operational performance.

EDUCATION CW POST-LONG ISLAND UNIVERSITY Master of Business Administration (MBA) MarketingSumma Cum Laude Bachelor of Arts (BA): EconomicsSumma Cum Laude Greenvale, New York

NORTHWESTERN UNIVERSITY (KELLOGG GRADUATE BUSINESS SCHOOL) Corporate Governance Conference 2008 Board Member: TECHNOLOGY SOLUTIONS CORPORATION, 2004-2008

Evanston, Illinois

NATIONAL CENTER FOR MISSING AND EXPLOITED CHILDREN, 2008

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