HUMAN RESOURCE MANAGEMENT FOR LINE MANAGERS

Presentation by Mahendra K. SHUKLA Manager: Development & PE PT ISPAT INDO Surabaya, Indonesia

HRM FOR LINE MANAGERS

SURVIVING IN BUSINESS Corporate must change their Old Ways of doing business to survive in this new and extremely challenging environment. Because of their critical place in the organization, much of the burden of change will fall on the shoulders of the Line Managers. {MANAGEMENT GURU}

HRM FOR LINE MANAGERS

CHALLENGES FOR LINE MANAGERS Rapidly Changing Business Environment Pressure to do more with Fewer Resources Downsizing of the Staff Greater Workforce Diversity Increasing Gap in Skill Availability and Job Requirements

HRM FOR LINE MANAGERS

MAIN OBJECTIVES : 1. Identify the Critical HR Role Played by Line Managers 2. Competencies Required for Role Play 3. Relationship with HR (Personal) Team 4. Tools / Information to strengthen Line Managers

HRM FOR LINE MANAGERS

INFORMATION FLOW DIAGRAM
Senior Management

Department Heads

Personal (HR) Office

Employee Organization

Line Managers

Employees

HRM FOR LINE MANAGERS

WHAT IS COMPETENCY ? The Quality of being adequately or well qualified (Knowledge, Skills & Abilities} to perform assigned responsibilities at the level required to achieve organizational objectives. Being competent means the ability to control and operate the Process, System, Procedure or Control in the Plant environment.
Competency? Knowledge, Skills & Abilities

HRM FOR LINE MANAGERS

HR Management
Competency Requirement

Mission Oriented

General Management

HRM FOR LINE MANAGERS

SHARED HR ACCOUNTABILITY
Generally, the Line Manager is directly accountable for the program impact of HR decision, while the HR Team is directly accountable for the compliance of the action. However, Shared Accountability means that both HR Team and Line managers are ultimately accountable for effective and legally compliant HR System. HR accountability should be seen as a continuous cycle. A systematic approach enables the management to Identify, Collect, and Use the information on which accountability is ultimately based.

HRM FOR LINE MANAGERS

PRIMARY ROLE OF LINE MANAGERS

Feedback & Counseling

Developing Good Staff

Creating Positive Work Environment

HRM FOR LINE MANAGERS

Line Managers identified most HR skills : Knowing individual and team behavior, mentoring / coaching / counseling as core management competencies. They also identified the following as their highest priority :
1. Manage Change 3. Leadership 5. Conflict Management 7. Customer Needs 9. Time Management 11. HR Laws & Procedures 2. Manage Teams 4. Internal Personal Skills 6. Workload Management 8. Performance Management 10. Moral Building 12. Diversity

HRM FOR LINE MANAGERS

HR TRAINING NEEDS FOR LINE MANAGERS 1. Personal System Operation 2. People Skills 3. Leadership Skills including Decision-making 4. Teamwork Process including Motivation 5. Problem Solving Techniques 6. Change Management 7. Communication Techniques

HRM FOR LINE MANAGERS

HR SERVICES FOR LINE MANAGERS
Line Managers described the following most valued services they require from HR Office : (1) Help in achieving their mission; (2) Help in dealing effectively with employees; and (3) Good and timely advice on the options available to accomplish particular task / program. The types of service can be provided by HR Office are :
1. Collaborative relationship between the Line Manager and HR Team to effect needed action. 2. Guidance directly applicable to the manpower issue involved. 3. Assistance provided in a timely manner. 4. A supportive attitude shown by HR Team.

HRM FOR LINE MANAGERS

FOLLOW-UP WORKSHEET
Line Manager:___________________ Employee Comments HR Staff:_________________ Suggestion (s) / Solution (s)/Action Date:_________ F/U Date/Time

Topic/Issue

F/U

Indicators: F/U -> Follow up; F/U Date / Time -> Follow up Date & Time; - Check Mark

LINE MANAGERS & HR TEAM AS PARTNERS

THANK YOU
Please Submit Questions & Feedback to: Mahendra K. SHUKLA Email : Shukla.Mahendra@mittalsteel.com Tel :(62) 31 788 7000 Extn : 1506