Mrs Elaine Louise King

Home address
43 Ellesmere Road
Forest Town
Mansfield
Notts
NG19 0EG

Dependants
Marius Alexander King , 17yrs, Male

Date of Birth
15th June 1963

Education
Shirebrook Comprehensive
GCSE O Level
English Language
English literature
Mathematics
Biology
Home economics
Accounts
Economics

West Notts College

British Sign Language Level 1

British Sign Language Level 2
Certificate in Retailing
Introduction to counselling
Career Background
National Westminster Bank Plc June 1979 – Dec 1998
Customer Service Manager
In charge of customer service in public space of banking hall. Providing
high levels of customer service. Matching the banks products and
services to the customers’ needs. Setting and meeting sales targets.
Monitor and maintaining staffing levels. Providing staff training. Ensuring
the customer services area fully stocked and presented to a high
professional level. Arranging marketing campaigns in order to boost
customer awareness of products and services and ultimately boost sales.

Post Office Ltd June 1999 – April 2008

Postmistress (Self-employed)
Sole-trader running Post Office business with retail outlet.
Responsibility for Cash and stock belonging to Post Office Ltd, involves
handling large quantities of cash. Training in all areas of Money
Laundering, Financial Service and Data Protection regulations.
Responsibility for hiring and firing of staff. Ensuring that all staff are fully
trained in matters of sales and security and that they provided a high
level of customer services.
When I took on the business it was making significant annual losses. Over
a period of 7 years I turned the business around to be one of the most up
to date Post Offices in Nottinghamshire which now makes a healthy profit
and which I was recently able to sell on the open market. This was
achieved by hard work and commitment, by increasing the sales of Post
Office products, increasing the foot flow by matching the items in our
retail outlet to the needs of our customers. A large part of our success was
due to the team of staff employed in the office, under my leadership we
had a very happy working team who always put the customer’s needs first
and maintained a friendly, welcoming environment. This was
acknowledged in 2006 when I was very flattered to be voted retail service
provider of the year in a competition run by a local newspaper.
Hope Valley Saddlery Sept 2008 to present date
Personal Assistant to the directors
Main roles include overseeing stock levels of two retail outlets. Updating
web-site when new products become available or need removing.
Overseeing the mail order department selling on both the web site and
Ebay – obtaining the items from warehouse – packing and dispatching –
advising customer of parcel dispatch and tracking etc. Dealing with
customers on the telephone,via internet or face to face in the retail outlets
and on the trade stands at various equestrian shows nationwide. Entering
invoice details on Sage Accountants. Liasing with suppliers for goods and
negotiating prices.
References
Mrs Kerry Collier (Post Mistress) Mrs Kath Jones (Bank
Manager, Retired) Oak Tree
Post Office 30 Rutland Close
1 Lingforest Court Warsop
Mansfield Mansfield
Notts Notts
NG18 3PH NG20 0DY