Certified Servers Guide For NICE Perform Release 4.1

Release 4.
Certified Servers Guide (Draft)
March 2011
385A0845-01 Rev. 002
Confidential and Proprietary Information of NICE Systems Ltd.
Information in this document is subject to change without notice and does not represent a commitment on the part of NICE Systems Ltd. The systems described in this document are furnished under a license agreement or nondisclosure agreement. All information included in this document, such as text, graphics, photos, logos and images, is the exclusive property of NICE Systems Ltd. and protected by United States and international copyright laws. Permission is granted to view and photocopy (or print) materials from this document for personal, non-commercial use only. Any other copying, distribution, retransmission or modification of the information in this document, whether in electronic or hard copy form, without the express prior written permission of NICE Systems Ltd., is strictly prohibited. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in, or deletion of, author attribution, trademark legend or copyright notice shall be made. All contents of this document are: Copyright 2011 NICE Systems Ltd. All rights reserved.
This product is covered by one or more of the following US patents:
5,216,744 5,457,782 6,246,752 6,615,193 6,865,604 7,010,106 7,305,082 7,474,633 7,587,454 7,705,880 7,751,590 RE41,292 5,274,738 5,911,134 6,249,570 6,694,374 6,871,229 7,010,109 7,333,445 7,532,744 7,599,475 7,714,878 7,761,544 5,289,368 5,937,029 6,252,946 6,728,345 6,880,004 7,058,589 7,346,186 7,545,803 7,631,046 7,716,048 7,770,221 5,325,292 6,044,355 6,252,947 6,775,372 6,937,706 7,085,728 7,383,199 7,546,173 7,660,297 7,720,706 7,788,095 5,339,203 6,115,746 6,311,194 6,785,369 6,959,079 7,152,018 7,386,105 7,573,421 7,664,794 7,725,318 7,801,288 5,396,371 6,122,665 6,330,025 6,785,370 6,965,886 7,203,655 7,392,160 7,577,246 7,665,114 7,728,870 7,822,605 5,446,603 6,192,346 6,542,602 6,856,343 6,970,829 7,240,328 7,436,887 7,581,001 7,683,929 7,738,459 7,848,947
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385A0845-01 Rev. 002
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Revision History
Name of Guide: Certified Servers Guide
Revision 001
Modification Date February 2011
Description Whats New in Release 4.1:

002 March 2011
Updated minimum server spec requirements (55XX, 56XX CPU family) Enhanced support for Windows 2008 R2 Enhanced support for Windows 7 64Bit RTI Connect Cluster support NPS free disk space requirements NEL is no longer supported Branch Logger is no longer supported Oracle 11g support for NICE InterAct Database Server Windows 2003 & SQL 2005 are supported for upgrades only
Correction to CP or Standard Hardware Platform Minimum Requirements on page 118.
Blank page for double-sided printing.
Contents
1
Server Requirements 13
Unified Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Unified Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Semi-Distributed NICE Perform Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Clustered Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Clustered Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Semi-Distributed Database and Data Mart Server . . . . . . . . . . . . . . . . . . . . . . .36 Semi-Distributed Database and Data Mart Cluster Server . . . . . . . . . . . . . . . . .39 Interactions Center Server and Multi Channel Interaction Center (SemiDistributed AQO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Clustered Interactions Center Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 VoIP Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 NiceScreen Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Unified Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Data Mart Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Data Mart Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Telephony Services Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Storage Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Content Analysis Server - Word Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Content Analysis Server - Speech to Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Content Analysis Server - Text Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 NICE Sentinel (1 - 20 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 NICE Sentinel (21 - 100 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 NICE Sentinel (101 - 200 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Contents NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd. 7
Windows Media Streaming (WMS) Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Application Delivery Server (Terminal Server or Citrix Server) . . . . . . . . . . . . .90 Small Medium Business (SMB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 RTI Connect Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 RTI Connect Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 NICE Interact Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 NICE Interact Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
2
Workstation Requirements 109
Workstation Requirements - Specification Tables . . . . . . . . . . . . . . . . . . . . . .110 Specification Table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Specification Table 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
3
Hardware Platforms 117
Standard Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . .118 High End Database Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Blade Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . . . .121 Cluster Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . .122 NICE Sentinel Hardware Platform (1- 20 Monitored Servers) . . . . . . . . . . . . . .123 NICE Sentinel Hardware Platform (21- 100 Monitored Servers) . . . . . . . . . . . .123 NICE Sentinel Hardware Platform (101- 200 Monitored Servers) . . . . . . . . . . .124 Content Analysis Standard HW Platform Minimum Requirements. . . . . . . . . .125 Content Analysis Blade HW Platform Minimum Requirements . . . . . . . . . . . .126 Workstation Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . .126
4
Virtualization 127
General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Virtualization with VMWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
VMWare - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Supported Components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Supported Components for Server Consolidation - ESX 3.5 . . . . . . . . . . . . . .129 Supported Components for Server Consolidation - vSphere 4.0/4.1 . . . . . . . .134 Virtualization with Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Microsoft Hyper-V - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Microsoft Hyper-V Configuration - Specifications and Guidelines . . . . . . . . . .140 Virtualization with Citrix Xen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Supported components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
5
Partitioning Requirements 143
Unified Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Unified Cluster Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . .146 Semi-Distributed NICE Perform Server - Partitioning Requirements . . . . . . .147 Semi-Distributed Database and Data Mart Server - Partitioning Requirements . 148 Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 Unified Recorder - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .149 Applications Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . .149 Clustered Applications Server - Partitioning Requirements . . . . . . . . . . . . . .150 Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .150 Clustered Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . .151 Interactions Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . .151 Clustered Interactions Center Servers - Partitioning Requirements . . . . . . . .152 VoIP Logger Server (RAID 1 / RAID 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . . . . . .153 Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .153 Windows Media Stream Server - Partitioning Requirements . . . . . . . . . . . . . .153 Telephony Services Server - Partitioning Requirements . . . . . . . . . . . . . . . . .154 Storage Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . .154 Content Analysis Server - Word Search - Partitioning Requirements . . . . . . .155 Content Analysis Server - Speech to Text - Partitioning Requirements . . . . .155
Content Analysis Server - Text Analysis - Partitioning Requirements . . . . . .156 NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements . . . . . .157 NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements . . . . . .157 NICE Sentinel for Multiple Data Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 SMB - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 RTI Connect Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . .159 NICE InterAct Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . .159 NICE Interact Database Server - Partitioning Requirements . . . . . . . . . . . . . .159
6
SQL Server and RAM Requirements for New Installations 161
SQL Server and RAM Requirements - Guidelines for New Installations . . . . .162 SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
7
Backup Devices 165
Certified Backup Devices per Server Type . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
8
Dialogic Boards 167
Certified Dialogic Boards: Analog Boards - JCT . . . . . . . . . . . . . . . . . . . . . . .168 Certified Dialogic Boards: Analog Boards - DIVA . . . . . . . . . . . . . . . . . . . . . .171 Certified Dialogic Boards: Digital Boards - JCT . . . . . . . . . . . . . . . . . . . . . . . .172 Certified Dialogic Boards: Digital Boards - HMP DNI . . . . . . . . . . . . . . . . . . . .173 Allowed Mixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Dialogic HMP IP for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Additional Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
9
Boot from SAN 177
SAN Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
NICE Perform Support on SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Index
181
Contents NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
11
1
Server Requirements
Contents
Unified Server .................................................................................................................15 Unified Cluster Server .................................................................................................... 18 Semi-Distributed NICE Perform Server ........................................................................ 21 Applications Server ........................................................................................................ 24 Clustered Applications Server ...................................................................................... 27 Database Server.............................................................................................................. 30 Clustered Database Server ............................................................................................ 33 Semi-Distributed Database and Data Mart Server ....................................................... 36 Semi-Distributed Database and Data Mart Cluster Server.......................................... 39 Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) ................................................................................................................................ 42 Clustered Interactions Center Servers ......................................................................... 45 VoIP Logger Server......................................................................................................... 48 NiceScreen Logger Server............................................................................................. 51 Unified Recorder............................................................................................................. 54 Data Mart Server ............................................................................................................. 57 Data Mart Cluster Server................................................................................................ 60 Storage Center Server.................................................................................................... 66 Content Analysis Server - Word Search....................................................................... 69 Content Analysis Server - Speech to Text.................................................................... 72 Content Analysis Server - Text Analysis ...................................................................... 75 NICE Sentinel (1 - 20 Monitored Servers) ..................................................................... 78 NICE Sentinel (21 - 100 Monitored Servers) .................................................................81 NICE Sentinel (101 - 200 Monitored Servers) ............................................................... 84
Chapter 1: Server Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd. 13
Windows Media Streaming (WMS) Server.................................................................... 87 Application Delivery Server (Terminal Server or Citrix Server).................................. 90 Small Medium Business (SMB) ..................................................................................... 93 RTI Connect Server ........................................................................................................ 96 RTI Connect Cluster ....................................................................................................... 99 NICE Interact Server .....................................................................................................102 NICE Interact Server Database ....................................................................................105
Chapter 1: Server Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
14
Unified Server
Unified Server
NOTE:
Legend:
For operating systems and SQL versions, Yes means supported. For software components, Yes means required.
The Operating System must be installed with the latest service pack certified by NICE. The Operating System language for servers must be the English version only. SQL Server 64-bit can only be installed on top of a 64-bit operating system. The list of NICE certified 3rd party applications is available on ExtraNICE (see
http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By% 20Category.aspx)
Cluster requires an Enterprise edition Operating System. Language groups of Analytics:
Group 1: English (US), English (UK), English (AU), English (SA), German, French (Franch), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil) Group 2: Dutch, Italian, Portuguese (Portugal)
Table 1-1: Unified Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Standard Hardware Platform Minimum Requirements on page 118
Partitioning Requirements
See Partitioning Requirements on page 143. Software Requirements
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported for Upgrades only Supported for Upgrades only No
Supported as long as the integration supports Win2008 32-bit (See the IDD)
15
Unified Server
Table 1-1: Unified Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)
Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
Supported for Upgrades only
Yes
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit) Oracle 10g Database Oracle 11g Database Microsoft Windows Installer version 4.5 .NET Framework Version 3.5 SP1 (English) Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Enable network COM + access Enable network DTC access Internet Information Services (IIS):
Yes No No Yes Yes Yes Yes Yes No Yes
ASP.NET Common files Internet Information Services Manager World Wide Web Service.
16
Unified Server
Table 1-1: Unified Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
SMTP Service Yes N/A
WMI Services Additional Notes
17
Unified Cluster Server

NOTE:
Legend:
Table 1-2: Unified Cluster Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Cluster Hardware Platform Minimum Requirements on page 122
No Supported for Upgrades Only No
Yes
18
Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD)
Supported for Upgrades only
Yes
No No No Yes Yes Yes Yes Yes Yes Yes
19
Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
20
Semi-Distributed NICE Perform Server

NOTE:
Legend:
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Standard Hardware Platform Minimum Requirements on page 118 Blade Hardware Platform Minimum Requirements on page 121
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336
Supported for Upgrades only Supported for Upgrades only No
21
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Supported as long as the integration supports Win2008 32-bit (See the IDD) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD).
Supported as long as VRSP is not deployed and the integration supports Windows 2008 (64-bit) (See the IDD).
No
No
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit) Oracle 10g Database Oracle 11g Database Microsoft Windows Installer version 4.5 .NET Framework Version 3.5 SP1 (English) Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Enable network COM + access Enable network DTC access
No No No Yes Yes Yes Yes Yes No
22
Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
ASP.NET Common files Internet Information Services Manager World Wide Web Service. Yes
Internet Information Services (IIS): SMTP Service
Yes For the "Former" Semi-Distributed configuration specifications (when applicable, see the Upgrade Policy), see the NICE Perform Release 3.2 Certified Servers Guide.
23
Applications Server
Applications Server
NOTE:
Legend:
Table 1-4: Applications Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Supported for Upgrades Only Supported for Upgrades Only No
Yes
24
Applications Server
Table 1-4: Applications Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes Yes Yes Yes No Yes No No
25
Applications Server
Table 1-4: Applications Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
26
Clustered Applications Server

NOTE:
Legend:
Table 1-5: Clustered Applications Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
No No No
Requires Enterprise Edition OS Yes
27
Table 1-5: Clustered Applications Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Requires Enterprise Edition OS Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Requires Enterprise Edition OS Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes Yes Yes Yes No No No No
28
Table 1-5: Clustered Applications Server - HW and Software Requirements (Continued) Internet Information Services (IIS): Yes
29
Database Server
Database Server
NOTE:
Legend:
Table 1-6: Database Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119 Standard Hardware Platform Minimum Requirements on page 118 Blade Hardware Platform Minimum Requirements on page 121

Only for upgrades that do not include Interaction Analytics. Supported for Upgrades only Supported for Upgrades only
30
Database Server
Table 1-6: Database Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Only for upgrades that do not include Interaction Analytics. Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) Supported See SQL Server and RAM Requirements for New Installations on page 161. Only for upgrades.
Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)
Supported See SQL Server and RAM Requirements for New Installations on page 161. No No Yes Yes No Yes No No
Oracle 10g Database Oracle 11g Database Microsoft Windows Installer version 4.5 .NET Framework Version 3.5 SP1 (English) Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Enable network COM + access Enable network DTC access
31
Database Server
Table 1-6: Database Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
ASP.NET Common files Internet Information Services Manager World Wide Web Service. No
Yes N/A
32
Clustered Database Server

NOTE:
Legend:
Table 1-7: Clustered Database Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119 Standard Hardware Platform Minimum Requirements on page 118 Blade Hardware Platform Minimum Requirements on page 121

Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No Only for upgrades that do not include Interaction Analytics.
33
Table 1-7: Clustered Database Server - HW and Software Requirements (Continued) Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Only for Upgrades that do not include Interaction Analytics. Requires Enterprise Edition OS Only for Upgrades that do not include Interaction Analytics. Requires Enterprise Edition OS
Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Requires Enterprise Edition OS Yes
Supported See SQL Server and RAM Requirements for New Installations on page 161. No No Yes Yes No Yes No Yes
Chapter 1: Server Requirements 34
NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
Table 1-7: Clustered Database Server - HW and Software Requirements (Continued) Internet Information Services (IIS): No
Yes Requires Enterprise Edition Operating System.
35
Semi-Distributed Database and Data Mart Server

NOTE:
Legend:
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
No No Supported only for upgrades that do not include Interaction Analytics No
36
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
Supported See SQL Server and RAM Requirements for New Installations on page 161. No No Yes Yes No Yes No No Yes
Oracle 10g Database Oracle 11g Database Microsoft Windows Installer version 4.5 .NET Framework Version 3.5 SP1 (English) Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Enable network COM + access Enable network DTC access Internet Information Services (IIS):
Table 1-8: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued) Internet Information Services (IIS): Yes
38
Semi-Distributed Database and Data Mart Cluster Server

NOTE:
Legend:
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
No No Supported only for upgrades that do not include Interaction Analytics No
39
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit)
Supported See SQL Server and RAM Requirements for New Installations on page 161. No No Yes Yes No Yes No Yes Yes
Oracle 10g Database Oracle 11g Database Microsoft Windows Installer version 4.5 .NET Framework Version 3.5 SP1 (English) Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Enable network COM + access Enable network DTC access Internet Information Services (IIS):
Table 1-9: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued) Internet Information Services (IIS): Yes
41
Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)
NOTE:
Legend:
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
For Upgrades only. For upgrades only. No
42
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Integration dependent. See the IDD. Integration dependent. See the IDD.
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Integration dependent. See the IDD.
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes No Yes No No No No
43
Table 1-10: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
Yes N/A
44
Clustered Interactions Center Servers

NOTE:
Legend:
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
No No No
45
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Requires Enterprise Edition OS Integration dependent (see the latest IDD) Yes Requires Enterprise Edition OS Integration dependent (see the latest IDD) Yes Requires Enterprise Edition OS. Integration dependent (see the latest IDD) Yes

No
No
No No No Yes Yes No Yes No No
46
Table 1-11: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
Yes Multi-site Clustering (aka Geo-Cluster) requires Windows 2008 Enterprise Edition
47
VoIP Logger Server
VoIP Logger Server

NOTE:
Legend:
Table 1-12: VoIP Logger Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
(Excluding Cisco UCS) Partitioning Requirements See Partitioning Requirements on page 143. Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Supported for Upgrades Only Supported for Upgrades Only No
Yes
48
VoIP Logger Server
Table 1-12: VoIP Logger Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes No Yes No No No No
49
VoIP Logger Server
Table 1-12: VoIP Logger Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
Yes N/A
50
NiceScreen Logger Server

NOTE:
Legend:
Table 1-13: NiceScreen Logger Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
Supported for Upgrades Only Supported for Upgrades Only No
Yes
51
Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes Yes Yes No No No No No
52
Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued) Internet Information Services (IIS): No
53
Unified Recorder
Unified Recorder
NOTE:
Legend:
Table 1-14: Unified Recorder - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements on page 120
No Supported for Upgrades Only No
54
Unified Recorder
Table 1-14: Unified Recorder - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)
Supported Integration dependent (see the latest IDD). Requires Enterprise Edition OS Supported Integration dependent (see the latest IDD). Requires Enterprise Edition OS Supported Integration dependent (see the latest IDD). Requires Enterprise Edition OS

No
No
No No No Yes Yes Yes Yes No No
55
Unified Recorder
Table 1-14: Unified Recorder - HW and Software Requirements (Continued) Internet Information Services (IIS): No
Yes
Interactions Center call rate of up to 4 calls per second. Up to 500 VoIP recording channels and 100 screen recording channels.
56
Data Mart Server
Data Mart Server

NOTE:
Legend:
Table 1-15: Data Mart Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Standard Hardware Platform Minimum Requirements on page 118 High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119 Blade Hardware Platform Minimum Requirements on page 121
Only for upgrades that do not include Interaction Analytics. Only for upgrades that do not include Interaction Analytics Only for upgrades that do not include Interaction Analytics.
57
Data Mart Server
Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Only for upgrades that do not include Interaction Analytics Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) Supported See SQL Server and RAM Requirements for New Installations on page 161. Only for upgrades that do not include Interaction Analytics.
58
Data Mart Server
Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
Yes N/A
59
Data Mart Cluster Server

NOTE:
Legend:
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Cluster Hardware Platform Minimum Requirements on page 122 High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 119 Blade Hardware Platform Minimum Requirements on page 121
Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336
No Only for upgrades that do not include Interaction Analytics. Requires Enterprise Edition OS
60
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Only for upgrades that do not include Interaction Analytics. Requires Enterprise Edition OS Only for upgrades that do not include Interaction Analytics. Requires Enterprise Edition OS Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes Requires Enterprise Edition OS
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Yes Requires Enterprise Edition OS
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) Supported See SQL Server and RAM Requirements for New Installations on page 161. Supported for Upgrades only.
Table 1-16: Data Mart Cluster Server - Hardware and Software Requirements Internet Information Services (IIS): Yes
Yes N/A
62
Telephony Services Server

NOTE:
Legend:
Table 1-17: Telephony Services Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
(HMP only) Partitioning Requirements See Partitioning Requirements on page 143. Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Supported only for upgrades that do not include Interaction Analytics. Supported only for upgrades that do not include Interaction Analytics. No
63
Table 1-17: Telephony Services Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Supported for Non HMP Environments. For details see Dialogic Boards on page 167. Supported for Non HMP Environments. For details see Dialogic Boards on page 167.
Supported for Non HMP Environments. For details see Dialogic Boards on page 167.
No
No
No No No Yes Yes Yes Yes No No
64
Table 1-17: Telephony Services Server - HW and Software Requirements (Continued) Internet Information Services (IIS): No
Yes N/A
65
Storage Center Server

NOTE:
Legend:
Table 1-18: Storage Center Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Supported only for upgrades that do not include Interaction Analytics Supported only for upgrades that do not include Interaction Analytics No
Yes
66
Table 1-18: Storage Center Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported as long as VRSP is not deployed.
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Supported as long as VRSP is not deployed.
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes No Yes No No No No No
67
Table 1-18: Storage Center Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
68
Content Analysis Server - Word Search

NOTE:
Legend:
Table 1-19: Word Search - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Content Analysis Standard HW Platform Minimum Requirements on page 125 Content Analysis Blade HW Platform Minimum Requirements on page 126
Supported for Upgrades Only. Supported for Upgrades Only. Yes
Yes
69
Table 1-19: Word Search - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
70
Table 1-19: Word Search - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
SMTP Service Yes Several Word Search servers can use one central SAN for storing all the index files
71
Content Analysis Server - Speech to Text

NOTE:
Legend:
Table 1-20: Speech to Text - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Supported for Upgrades only. Supported for Upgrades only. Supported for Upgrades only.
English only
72
Table 1-20: Speech to Text - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
73
Table 1-20: Speech to Text - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
74
Content Analysis Server - Text Analysis

NOTE:
Legend:
Table 1-21: Text Analysis - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Yes
75
Table 1-21: Text Analysis - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
76
Table 1-21: Text Analysis - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
SMTP Service Yes Several Word Search servers can use one central SAN for storing all the index files
77
NICE Sentinel (1 - 20 Monitored Servers)

NOTE:
Legend:
Table 1-22: NICE Sentinel (1- 20 Monitored Servers) Hardware Requirements Approved Hardware Platforms
NICE Sentinel Hardware Platform (120 Monitored Servers) on page 123
Yes
78
Table 1-22: NICE Sentinel (1- 20 Monitored Servers) (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) Yes No No Yes Yes Yes Yes Yes No Yes Yes Supported only for upgrading customers with NICE Sentinel 1.x
79
Table 1-22: NICE Sentinel (1- 20 Monitored Servers) (Continued) Internet Information Services (IIS): Yes
SMTP Service Yes Yes
WMI Services MSMQ (Message Queuing Service - for Sentinel only).
80

NOTE:
Legend:
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers) Hardware Requirements Approved Hardware Platforms
NICE Sentinel Hardware Platform (21- 100 Monitored Servers) on page 123
No No Supported for Upgrades only.
No
81
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers) (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
82
Table 1-23: NICE Sentinel (21 - 100 Monitored Servers) (Continued) Internet Information Services (IIS): Yes
83

NOTE:
Legend:
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers) Hardware Requirements Approved Hardware Platforms
NICE Sentinel Hardware Platform (101- 200 Monitored Servers) on page 124
No No Supported for Upgrades only.
No
84
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers) (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
85
Table 1-24: NICE Sentinel (101 - 200 Monitored Servers) (Continued) Internet Information Services (IIS): Yes
86
Windows Media Streaming (WMS) Server

NOTE:
Legend:
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Standard Hardware Platform Minimum Requirements on page 118
Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 No Supported only for upgrades that do not include Interaction Analytics Requires Windows Enterprise Edition Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) No
Supported when DRM is not used and only with Windows Enterprise Edition
87
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported when DRM is not used and only with Windows Enterprise Edition
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Supported when DRM is not used
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes Yes Yes Yes No No Yes No No
88
Table 1-25: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
89
Application Delivery Server (Terminal Server or Citrix Server)

NOTE:
Legend:
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Terminal Server, Citrix Presentation Server 4.0, 4.5 & XenApp 5.0, XenApp6 Terminal Server, Citrix Presentation Server 4.0, 4.5 & XenApp 5.0, XenApp6 Citrix Presentation Server 4.5, XenApp 5.0
Terminal Server, XenApp5, XenApp6
90
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Terminal Server, XenApp5, XenApp6
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) XenApp6, Remote Desktop Application (FKA Terminal Server)
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No Yes No Yes No No No No No No
91
Table 1-26: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
SMTP Service No
The following client-side applications are supported for both Terminal Server and Citrix:
Screen Agent InterAct client ROD Reporter Viewer Survey Manager NICE Applications (using IE 32Bit)
NICE Player is supported with Citrix and Terminal Server 2008 NICE Player is not supported with Terminal Server 2003
92
Small Medium Business (SMB)

NOTE:
Legend:
Table 1-27: SMB - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms
Standard Hardware Platform Minimum Requirements on page 118 Excluding Cisco UCS
Supported only for upgrades that do not include Interaction Analytics Supported only for upgrades that do not include Interaction analytics No
Yes
93
Table 1-27: SMB - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Supported as long as Stream Server and VRSP are not deployed and the integration supports Win2008 (64-bit) See the IDD
Supported as long as Stream Server and VRSP are not deployed and the integration supports Win2008 (64-bit) See the IDD
Only for Upgrades
Yes
Yes No No Yes Yes Yes Yes Yes No Yes
94
Table 1-27: SMB - Hardware and Software Requirements (Continued) Internet Information Services (IIS): Yes
95
RTI Connect Server
RTI Connect Server

NOTE:
Legend:
Table 1-28: RTI Connect Server - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
Yes
96
RTI Connect Server
Table 1-28: RTI Connect Server - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
97
RTI Connect Server
Table 1-28: RTI Connect Server - HW and Software Requirements (Continued) Internet Information Services (IIS): No
98
RTI Connect Cluster
RTI Connect Cluster

NOTE:
Legend:
Table 1-29: RTI Connect Cluster - HW and Software Requirements Hardware Requirements Approved Hardware Platforms
Yes
99
RTI Connect Cluster
Table 1-29: RTI Connect Cluster - HW and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) Yes
100
RTI Connect Cluster
Table 1-29: RTI Connect Cluster - HW and Software Requirements (Continued) Internet Information Services (IIS): No
101
NICE Interact Server

NOTE:
Legend:
Table 1-30: Interact Server - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms Standard Hardware Platform Minimum Requirements on page 118 Blade Hardware Platform Minimum Requirements on page 121 Partitioning Requirements See Partitioning Requirements on page 143. Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Yes Yes Yes
No
102
Table 1-30: Interact Server - Hardware and Software Requirements (Continued) Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) No
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) No
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) No No No No No No No No No No No No
103
Table 1-30: Interact Server - Hardware and Software Requirements (Continued) Internet Information Services (IIS): No
104
NICE Interact Server Database

NOTE:
Legend:
Table 1-31: Interact Server Database - Hardware and Software Requirements Hardware Requirements Approved Hardware Platforms Standard Hardware Platform Minimum Requirements on page 118 Blade Hardware Platform Minimum Requirements on page 121 Partitioning Requirements See Partitioning Requirements on page 143. Software Requirements Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336 Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336 Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336 Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit) Yes Yes Yes
Yes
105
Table 1-31: Interact Server Database - Hardware and Software Requirements Microsoft Windows 2008 SP2 Standard/Enterprise Edition (64-bit) NICE Approval
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) NICE Approval
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Microsoft SQL Server 2005 SP2/SP3 Standard Edition (32-bit) Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (64-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit) Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit) NICE Approval Only for Upgrades Yes No No No No No No No NICE Approval Yes
106
Table 1-31: Interact Server Database - Hardware and Software Requirements Internet Information Services (IIS): No
SMTP Service Yes Usually installed on the customer's dedicated database server
107
2
Workstation Requirements
Workstation specifications for the following are included in Specification Table 1 on page 110:
Applications Suite Workstation/Agent Workstation Agent Workstation includes: - Includes: Screen Agent, Nice Perform Application Desktop, NICE Player, ROD Application, Reporter Viewer, Survey Manager
Agent Workstation with VRA Sentinel Remote Client
Workstation specifications for the following are included in Specification Table 2 on page 113: Media Library Application Workstation Remote Tape Server Workstation VRSP/FSP Dedicated Machine InterAct Client Workstation
Contents
Workstation Requirements - Specification Tables..................................................... 110 Specification Table 1 ................................................................................................ 110 Specification Table 2 ................................................................................................ 113
Chapter 2: Workstation Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
109
Workstation Requirements - Specification Tables

Specification Table 1
Workstation specifications for the following are included in this table:
Applications Suite Workstation /Agent Workstation Agent Workstation with VRA NICE Sentinel Remote Client
NOTE:
The Operating System must be installed with the latest service pack certified by NICE. The Operating System language for workstations must be supported by NICE. Lexicon / Insight Manager requires Microsoft Office installed or 2007 Office System Driver: Data Connectivity Components.
Table 2-1: Workstation Requirements - Specifications Table 1 Applications Suite Workstation/Agent Workstation Agent Workstation with VRA NICE Sentinel Remote Client
Approved Hardware Platforms
Workstation Hardware Platform Minimum Requirements on page 126
Chapter 2: Workstation Requirements
110
Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
Table 2-1: Workstation Requirements - Specifications Table 1 (Continued) Applications Suite Workstation/Agent Workstation Agent Workstation with VRA NICE Sentinel Remote Client
Hard Drive Configuration 2 GB Free Space 2 GB Free Space Software Requirements Microsoft Windows XP Professional SP2/SP3 (32-bit) Microsoft Windows Vista Enterprise Edition SP2 (32-bit) Microsoft Windows 7 (32-bit) Microsoft Windows 7 (64-bit Windows on Windows) Microsoft Windows Server 2003 Standard Edition (32-bit) Microsoft Windows 2008 Standard/Enterprise Edition (32-bit) Microsoft Windows 2008 Standard/Enterprise Edition (64-bit) Yes Yes Yes Yes No No Yes Yes No No No No Yes Yes Yes Yes Yes Yes 160 MB Free Space
No
No
No
111
Table 2-1: Workstation Requirements - Specifications Table 1 (Continued) Applications Suite Workstation/Agent Workstation Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit) No Agent Workstation with VRA No NICE Sentinel Remote Client No
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) .NET Framework Version 3.5 SP1 Yes Yes Yes No N/A .NET Framework 3.5 SP1 Yes Yes Yes No N/A .NET Framework Version 3.5 SP1 No No Yes Yes Also requires MDAC version 2.8
.NET Framework Version Microsoft Windows Media Player 9 or higher DirectX minimum version 9.0c Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Additional Notes
112
Specification Table 2
Workstation specifications for the following are included in this table:
Media Library Application Workstation Remote Tape Server Workstation VRSP/FSP Dedicated Machine RTI Client Workstation
NOTE:
The Operating System must be installed with the latest service pack certified by NICE. The Operating System language for workstations must be supported by NICE. Lexicon / Insight Manager requires Microsoft Office installed or 2007 Office System Driver: Data Connectivity Components.
Table 2-2: Workstation Requirements - Specifications Table 2 Media Library Application Workstation Remote Tape Server Workstation VRSP/FSP Dedicated Machine InterAct Client Workstation
Approved Hardware Platforms
Note: A dedicated Printer Serial or USB port is required.
Hard Drive Configuration

Chapter 2: Workstation Requirements 113
Table 2-2: Workstation Requirements - Specifications Table 2 (Continued) Media Library Application Workstation 2 GB Free Space Remote Tape Server Workstation 2 GB Free Space VRSP/FSP Dedicated Machine InterAct Client Workstation 2 GB Free Space
Software Requirements Microsoft Windows XP Professional SP2/SP3 (32-bit) Microsoft Windows Vista Enterprise Edition SP2 (32-bit) Microsoft Windows 7 (32-bit) Microsoft Windows 7 (64-bit Windows on Windows) Microsoft Windows Server 2003 Standard Edition (32-bit) Microsoft Windows 2008 Standard/Enterprise Edition (32-bit) Microsoft Windows 2008 Standard/Enterprise Edition (64-bit) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No Yes Yes No Yes Yes Yes Yes No No
Yes
No
No
No
114
Table 2-2: Workstation Requirements - Specifications Table 2 (Continued) Media Library Application Workstation Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit) No Remote Tape Server Workstation No VRSP/FSP Dedicated Machine No InterAct Client Workstation No
Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) Minimum .NET Framework 1.1 .NET Framework 3.0 - or .NET Framework 3.5 SP1 .NET Framework 3.5 SP1 .NET Framework 2.0
.NET Framework Version
Microsoft Windows Media Player 9 or higher DirectX minimum version 9.0c Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0 SNMP Service Additional Notes
No No Yes No N/A
No No Yes No N/A
No No No Yes N/A
No No Yes No N/A
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3
Hardware Platforms
Contents
Standard Hardware Platform Minimum Requirements.............................................. 118 High End Database Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................ 119 Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................120 Blade Hardware Platform Minimum Requirements ...................................................121 Cluster Hardware Platform Minimum Requirements.................................................122 NICE Sentinel Hardware Platform (1- 20 Monitored Servers) ...................................123 NICE Sentinel Hardware Platform (21- 100 Monitored Servers) ...............................123 NICE Sentinel Hardware Platform (101- 200 Monitored Servers) .............................124 Content Analysis Standard HW Platform Minimum Requirements..........................125 Content Analysis Blade HW Platform Minimum Requirements ...............................126 Workstation Hardware Platform Minimum Requirements.........................................126
Chapter 3: Hardware Platforms NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
117
Standard Hardware Platform Minimum Requirements
Standard Hardware Platform Minimum Requirements

Table 3-1: Standard Hardware Platform Minimum Requirements Server Type CPU HP/IBM/Dell Server/ Cisco UCS
2 x Quad Core Intel Xeon processor E5520 (2.33 GHz, 2 x 4 MB Cache, 1333 MHz FSB) -or2 x Quad core AMD Opteron 2378 Processor (2.4 GHz, 1000Mhz FSB)
Internal Memory (RAM)
4 GB FBD PC2-5300 For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161.
Network Interface
Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex VoIP Loggers require at least 2 NICs and can support up to 6 NICs
Modem (optional)
56K Modem (required if no VPN connection can be supplied) RAID controller with 256 MB battery backed write cache module
Miscellaneous
Hard Disk Drives should be at least SAS 10K rpm CD ROM/DVD Drive
118
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements
High End Database Hardware Platform (Intel Processor Based) Minimum Requirements
Table 3-2: High End Database Hardware Platform (Intel Processor Based) Minimum Requirements Server Type CPU Internal Memory (RAM) Network Interface Modem (optional) Miscellaneous HP G6/Dell R610/IBM X3650 M3 Server/Cisco UCS 2 x Quad Core Intel Xeon X5570 processors, (2.93 GHz, 8 MB Cache, 1333 Mhz) 144 GB Two Dual port Gigabit Ethernet NIC with failover and load balancing 56K Modem (required if no VPN connection can be supplied) RAID controller with 256 MB battery backed write cache module Hard Disk Drives should be at least SAS 10 K rpm CD ROM/DVD Drive Storage Controller Storage Unit If required by vendor to support Fiber channel connectivity Vendor approved Fiber channel enterprise-class storage array (EVA4400 or equivalent/better)
119
Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements
Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Table 3-3: Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements Server Type CPU Internal Memory (RAM) Network Interface Modem (optional) Miscellaneous HP G6/Dell R610/IBM X3650 M3 Server 2 x Quad Core Intel Xeon Processors E5530 processors (2.4 GHz) 10 GB Two Dual port Gigabit Ethernet NIC with failover and load balancing 56K Modem (required if no VPN connection can be supplied) RAID controller with 256 MB battery backed write cache module Hard Disk Drives should be at least SAS 10 K rpm CD ROM/DVD Drive
120
Blade Hardware Platform Minimum Requirements
Blade Hardware Platform Minimum Requirements

Table 3-4: Blade Hardware Platform 1 Minimum Requirements Server Type
HP/IBM/Cisco UCS Blade Server supporting at least 4 x 146 GB HDDs -orHP/IBM/Cisco UCS Blade Server supporting at least 2 x 146 GB HDDs
CPU Internal Memory (RAM)
2 x Quad Core Intel Xeon processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066) 4 GB FBD PC2-5300 For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161.
Network Interface
Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex VoIP Loggers require at least 2 NICs and can support up to 6 NICs
RAID controller with 256 MB battery backed write cache module Miscellaneous Hard Disk Drives should be at least SAS 10K rpm Fiber channel connection to external storage (when needed for Database, Data Mart or Storage Center)
121
Cluster Hardware Platform Minimum Requirements
Cluster Hardware Platform Minimum Requirements

Table 3-5: Cluster Hardware Platform Minimum Requirements Server Type CPU 2 x HP/IBM/Dell Server/Cisco UCS
2 x Quad Core Intel Xeon Processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066) -or2 x Quad core AMD Opteron Processor, 2.6 GHz, 1000Mhz FSB
Internal Memory (RAM)
4 GB FBD PC2-5300 For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 161. 4 x Gigabit Ethernet ports 56K Modem (required if no VPN connection can be supplied) RAID controller with 256 MB battery backed write cache module
Network Interface Modem (optional)
Miscellaneous
Hard Disk Drives should be at least SAS 10K rpm CD ROM/DVD Drive
Storage Controller Storage Unit
If required by vendor to support Fiberchannel/iSCSI connectivity Vendor approved Fiber channel/iSCSI SAN with at least 3 x 72 GB 15K and 3 x 146 GB 15K
122
NICE Sentinel Hardware Platform (1- 20 Monitored Servers)

Table 3-6: NICE Sentinel Hardware Platform (1- 20 Monitored Servers) Server Type CPU HP/IBM/Dell Server/Cisco UCS
1x Quad Core Intel Xeon processor, E5620 (12 MB Cache, 2.4 GHz ) -or1x AMD Quad-Core Opteron 2.4 GHz
Internal Memory (RAM) Network Interface Modem (optional)
4 GB FBD PC2-5300 Ethernet ports: minimum speed 100 Mbps configured as Full Duplex 56K Modem: required if no VPN connection can be supplied RAID controller with 256 MB battery backed write cache module
Miscellaneous
HDDs should be at least SAS 10K rpm CD ROM/DVD Drive

2x Quad Core Intel Xeon processor, E5620 (12 MB Cache, 2.4 GHz) -or2x AMD Quad-Core Opteron 2.4 GHz
Miscellaneous
123

4x Quad Core Intel Xeon processor, E5620 (12 MB Cache, 2.4 GHz ) -or4x AMD Quad-Core Opteron 2.4 GHz
Miscellaneous
124
Content Analysis Standard HW Platform Minimum Requirements
Content Analysis Standard HW Platform Minimum Requirements

Table 3-9: Content Analysis Standard HW Platform Minimum Requirements Server Type CPU HP/IBM/Dell Server/Cisco UCS
2 x Quad Core Intel Xeon Processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066)) -or2 x Quad core AMD Opteron Processor, 2.6 GHz, 1000Mhz FSB
16 GB FBD PC2-5300 Ethernet Ports: minimum speed 100 Mbps configured as Full Duplex; VoIP Loggers require at least 2 NICs and can support up to 6 NICs 56K Modem: Required if no VPN connection can be supplied RAID controller with 256 MB battery backed write cache module
Miscellaneous
125
Content Analysis Blade HW Platform Minimum Requirements
Content Analysis Blade HW Platform Minimum Requirements

Table 3-10: Content Analysis Blade HW Platform Minimum Requirements Server Type
HP/IBM/Cisco UCS Blade Server supporting at least 4x146GB HDDs -orHP/IBM/Cisco UCS Blade Server supporting at least 2x146GB HDDs
CPU Internal Memory (RAM) Network Interface
2 x Quad Core Intel Xeon processor E5520 (2.26 GHz, 8MB L3 Cache, DDR3-1066) 16 GB FBD PC2-5300 Ethernet Ports: Minimum speed 100 Mbps configured as Full Duplex; VoIP Loggers require at least 2 NICs and can support up to 6 NICs RAID controller with 256 MB battery backed write cache module
Miscellaneous
HDDs should be at least SAS 10K rpm Fiber channel connection to external storage (when needed for DB,DM or SC)
Workstation Hardware Platform Minimum Requirements

Table 3-11: Workstation Hardware Platform Minimum Requirements CPU Internal Memory (RAM) Network Interface SVGA Monitor Miscellaneous Pentium 4, 2.4 Ghz equivalent or higher 1 GB Ethernet ports: 10/100Mbps Recommended resolution: 1024 x 768
CD ROM/DVD Drive Sound Card if Playback Over LAN is required
Notes
Applies to All Workstations (Agents, VRA, Sentinel Remote Client, RTS, RTI and so on), including Encryption Environments
126
4
Virtualization
Contents
General Guidelines .......................................................................................................128 Virtualization with VMWare ..........................................................................................128 VMWare - Supported Platforms ...............................................................................128 Supported Components for VDI ...............................................................................128 Supported Components for Server Consolidation - ESX 3.5 ...................................129 Supported Components for Server Consolidation - vSphere 4.0/4.1 .......................134 Virtualization with Microsoft Hyper-V .........................................................................140 Microsoft Hyper-V - Supported Platforms.................................................................140 Microsoft Hyper-V Configuration - Specifications and Guidelines ............................140 Virtualization with Citrix Xen .......................................................................................142 Supported components for VDI ................................................................................142
Chapter 4: Virtualization NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
127
General Guidelines
General Guidelines

The partitioning requirements for the virtualized NICE Perform components are identical to those detailed in the Certified Servers Guide for their physical counterparts. When 100 Mbps NICs are used, it is essential to calculate the bandwidth requirements and present them to the customer. See Design Considerations for an explanation on how to calculate bandwidth requirements. Calls per second are referred to as cps in the tables below. An explanation regarding the different Usage Models can be found in the Design Considerations.
Virtualization with VMWare

VMWare - Supported Platforms
Table 4-1: VMWare - Supported Platforms Component VMWare ESX/ESXi Supported Version 3.5, 4.0, 4.1 (vSphere) Note: vSphere 4.0 introduces higher system performance. VMWare vCenter 2.5, 4.0
Supported Components for VDI

Table 4-2: VMWare - Supported components for VDI VDI connection broker NICE component NICE Perform Desktop
VMWare VDM2.0 VMWare View 3.1 Vmware View 4.0 (supported with PCoIP protocol)
ROD NICE Player Reporter Viewer ScreenAgent
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128
Supported Components for Server Consolidation - ESX 3.5

Table 4-3: Supported Components for Server Consolidation - ESX 3.5 CPU [GHz] Applications Server Database Server 32-bit 4 6 RAM (GB) 3 See SQL Server and RAM Requirements for New Installations on page 161 vCPU 2 4
Vmotion
VMWare HA Yes Yes
Configuration Guidelines
Comments
Yes Yes
Can be used only in upgraded systems not for new deployments Minimum Memory Reservation - 4GB. Disk Priority (shares) High for each HDD. Requires RDM (Mapped Raw LUN) for the SQL log/data files.
VSphere sizing is based on Nehalem processors only. In DataBase, Data Mart, Interactions Center, Applications, when cps is lower than 16cps, CPU sizing must be 20% lower and rounded up. For Example: DM CPU must be
8.5*0.8=6.8. In other words, sizing must be 7.
Microsoft Cluster on VMWare is supported according to the verified cluster configuration in this guide and in the IDD. VMware Virtualized VoIP logger supports N+1 and Encryption. VMware vSphere 4.0 introduces higher system performance.
Chapter 4: Virtualization
129
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued) CPU [GHz] Database Server 64-bit 11 RAM (GB) See SQL Server and RAM Requirements for New Installations on page 161 See SQL Server and RAM Requirements for New Installations on page 161 4 vCPU 4
Vmotion
VMWare HA Yes
Comments
Yes
Data Mart 64-bit
8.5
Yes
Yes
Interactions Center
3.5
Yes
Yes
130
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued) CPU [GHz] Passive VoIP Logger (up to 200 channels) 5.5 RAM (GB) 3 vCPU 2
Vmotion Supported with possible audio loss of up to 3 seconds
VMWare HA Yes
Comments See Virtualization Configuration Guide for further details.
Dedicated NIC configured to Promiscuous mode. Memory Reservation - 3 GB. Balloon Driver - Disabled. Backup devices on VoIP Loggers are not supported. Dedicated NIC configured to Promiscuous mode. Memory Reservation - 3 GB. Balloon Driver - Disabled.
Passive VoIP Logger (201 - 400 channels)
10
Supported with possible audio loss of up to 3 seconds
Yes
See Virtualization Configuration Guide for further details.
Backup devices on VoIP Loggers are not supported.
131
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued) CPU [GHz] Active VoIP Loggers (up to 300 channels) 10 RAM (GB) 3 vCPU 4
VMWare HA Yes
Comments
Memory Reservation - 3 GB. Balloon Driver - Disabled. Backup devices on VoIP Loggers are not supported.
NiceScreen Logger (up to 250 channels) Storage Center (non-IA deployment) Storage Center (IA deployments) Content Analysis Server (Word Search & STT)
3.3 8 9 10.5
3 3 3 4
2 4 4 4
Yes Yes Yes Yes
Yes Yes Yes Yes

Each CA server that is installed on a VM must have a dedicated LUN
100% CPU resources should be available
NICE Sentinel (1 - 20 Monitored Servers) Unified/Semi-Distributed Configuration
Yes
Yes
Must be installed on a different ESX to maintain system alarming. See guideline per component above.
10
Yes
Yes
Chapter 4: Virtualization 132
Table 4-3: Supported Components for Server Consolidation - ESX 3.5 (Continued) CPU [GHz] SMB 9 RAM (GB) 4 vCPU 4
VMWare HA Yes
Configuration Guidelines Memory Reservation - 4 GB.
Comments
WMS (up to 16 Concurrent Saved processes) Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels)
19
Yes
Yes
10
10
Supported with possible audio loss of up to 3 seconds
Yes
Telephony Services Server (Dialogic HMP)
2.5
Yes
Yes
133
Supported Components for Server Consolidation - vSphere 4.0/4.1

Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 CPU [GHz] Applications Server Database Server 32-bit 1.5 6 RAM (GB) 3 3 vCPU 2 4
Vmotion
VMWare HA Yes Yes
Comments
Yes Yes
Can be used only in upgraded systems (not new deployments). Minimum Memory Reservation 4GB. Disk Priority (shares) - High for each HDD. Requires RDM (Mapped Raw LUN) for the SQL log/data files.
134
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued) CPU [GHz] Database Server 64-bit 8.5 RAM (GB) See SQL Server and RAM Requirements for New Installations on page 161 See SQL Server and RAM Requirements for New Installations on page 161 4 vCPU 4
Vmotion
VMWare HA Yes
Comments
Yes
Data Mart 64-bit
8.5
Yes
Yes
Interactions Center
2.5
Yes
Yes
135
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued) CPU [GHz] Passive VoIP Logger (up to 200 channels) 5.5 RAM (GB) 3 vCPU 2
Vmotion Supported
VMWare HA Yes
with possible audio loss of up to 3 seconds
Dedicated NIC configured to Promiscuous mode. Memory Reservation: 3 GB. Balloon Driver: Disabled. Backup devices on VoIP Loggers are not supported.
136
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued) CPU [GHz] Passive VoIP Logger (201 - 512 channels) 10 RAM (GB) 3 vCPU 4
Vmotion Supported
VMWare HA Yes
Dedicated NIC configured to Promiscuous mode. Memory Reservation: 3 GB. Balloon Driver: Disabled. Backup devices on VoIP Loggers are not supported. Memory Reservation: 3 GB. Balloon Driver: Disabled. Backup devices on VoIP Loggers are not supported.
Active VoIP Loggers (up to 300 channels)
10.5
Supported
Yes
137
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued) CPU [GHz] NiceScreen Logger (up to 250 channels) Storage Center (non-IA deployments up to 4 Loggers) Storage Center (non-IA deployments above 4 Loggers) Storage Center (IA deployments) Content Analysis Server (Word Search & STT) 2 3 RAM (GB) 2 2 vCPU 1 2
Vmotion
VMWare HA Yes Yes
Comments
Yes Yes
Yes
Yes
9 21
3 4
4 8
Yes Yes
Yes Yes
Running with 5 Analytics threads. Each CA server that is installed on a VM must have a dedicated LUN
Yes
Yes
Must be installed on a different ESX to maintain system alarming.
138
Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued) CPU [GHz] Unified/Semi-Distributed Configuration SMB 10 9 RAM (GB) 4 4 vCPU 4 4
Vmotion
VMWare HA Yes Yes
Configuration Guidelines See guideline per component above. Memory Reservation:4 GB.
Comments
Yes
Supported
with possible audio loss of up to 3 seconds WMS (16 Concurrent Saved process) Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels) Telephony Services Server (Dialogic HMP) 19 10 4 10 8 4 Yes No Yes Yes
2.5
Yes
No
139
Virtualization with Microsoft Hyper-V

Microsoft Hyper-V - Supported Platforms
Table 4-5: Microsoft Hyper-V - Supported Platforms Component Windows Server 2008 Hyper-V Windows Server 2008 SCVMM Supported Version R2 R2 Comments
Windows 2008 R2 Hyper-V is the certified hypervisor, however, each NICE Perform component must be deployed as a Virtual Machine on top of this hypervisor with a certified operating system. See Server Requirements on page 13 for the certified operating system per NICE Perform component.
Intel Nehalem processors
Microsoft Hyper-V Configuration - Specifications and Guidelines

Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines CPU (GHz) Applications Server 3.5 RAM (GB) 3 vCPU count 2 Live Migration Yes Configuration Guidelines
Database Server (64-bit)
See SQL Server and RAM Requirements for New Installations on page 153 See SQL Server and RAM Requirements for New Installations on page 153
Yes
Requires physical drive disc for the SQL log/data files Requires physical drive disc for the SQL log/data files
Data Mart Server (64-bit))
Yes
140
Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines (Continued) CPU (GHz) Interactions Center 2.5 RAM (GB) 3 vCPU count 2 Live Migration Yes Configuration Guidelines
NiceScreen Logger Storage Center (non-Interactions Analytics deployments) Storage Center (Interactions Analytics deployments) Unified/Semi-Distributed Configuration NICE Sentinel
3.3 5
3 3
2 4
Yes Yes
Yes
11 3
4 4
4 2
Yes Yes Must be installed on a different Hyper-V server to maintain system alarming
141
Virtualization with Citrix Xen
Virtualization with Citrix Xen

Supported components for VDI
Table 4-7: Supported components for VDI XenDesktop 4.0 NICE Component NICE Perform Desktop ROD
XenServer 5.5/5.6 XenCenter 5.5.2/5.6 XenDelivery Controller 4.0
NICE Player Reporter Viewer ScreenAgent Desktop Analytics Agent (FKA ScreenSense Agent)
Note:
Customer Virtual desktops can reside on an ESX server or on a XenServer. Citrix XenServer - servers sizing (i.e. CPU, RAM, vCPU) requires NICE approval .
142
5
Contents
Unified Server - Partitioning Requirements ...............................................................145 Unified Cluster Server - Partitioning Requirements..................................................146 Semi-Distributed NICE Perform Server - Partitioning Requirements ......................147 Semi-Distributed Database and Data Mart Server - Partitioning Requirements .....148 Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements................................................................................................................148 Unified Recorder - Partitioning Requirements...........................................................149 Applications Server - Partitioning Requirements......................................................149 Clustered Applications Server - Partitioning Requirements ....................................150 Database Server - Partitioning Requirements............................................................150 Clustered Database Server - Partitioning Requirements ..........................................151 Interactions Center Server - Partitioning Requirements...........................................151 Clustered Interactions Center Servers - Partitioning Requirements .......................152 VoIP Logger Server (RAID 1 / RAID 5).........................................................................152 NiceScreen Logger Server - Partitioning Requirements...........................................153 Data Mart Server - Partitioning Requirements ...........................................................153 Windows Media Stream Server - Partitioning Requirements ...................................153 Telephony Services Server - Partitioning Requirements ..........................................154 Storage Center Server - Partitioning Requirements..................................................154 Content Analysis Server - Word Search - Partitioning Requirements.....................155 Content Analysis Server - Speech to Text - Partitioning Requirements..................155 Content Analysis Server - Text Analysis - Partitioning Requirements ....................156 NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements...................157 NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements ...................157
Chapter 5: Partitioning Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd. 143
SMB - Partitioning Requirements................................................................................158 RTI Connect Server - Partitioning Requirements ......................................................159 NICE InterAct Server - Partitioning Requirements ....................................................159 NICE Interact Database Server - Partitioning Requirements ....................................159
Chapter 5: Partitioning Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
144
Unified Server - Partitioning Requirements
Unified Server - Partitioning Requirements

Table 5-1: Unified Server General Deployment - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 50 GB Installation Type OS Applications Server Database Server NICE Interactions Center Server Data Mart Telephony Services Server NICE Storage Center Server Desktop Analytics Server NiceScreen Logger files SQL installation files E Calculated SQL Log
B RAID 1 F Calculated
Use the DB calculator for accurate space requirements.
SQL Data
C D RAID 1 RAID 1 G H Calculated Calculated
Screen Data Required in case more space is needed for SQL Data
NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
145
Unified Cluster Server - Partitioning Requirements
Unified Cluster Server - Partitioning Requirements

Table 5-2: Unified Cluster Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C E Size 40 GB 50 GB Installation Type OS Application Server Database Server Interactions Center SQL installation files Array A RAID RAID 5 Partition NTFS Q L Size 500 MB Calculated Installation Type Quorum SQL Log
B RAID 5 D Calculated
SQL Data
146
Semi-Distributed NICE Perform Server - Partitioning Requirements
Semi-Distributed NICE Perform Server - Partitioning Requirements

Table 5-3: Semi-Distributed NICE Perform Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 50 GB Installation Type OS Applications server Interactions Center Telephony Services server Storage Center server RTI Connect server Screen Logger (MML) files SQL installation files B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volume and retention requirements)
147
Semi-Distributed Database and Data Mart Server - Partitioning Requirements
Semi-Distributed Database and Data Mart Server Partitioning Requirements

Table 5-4: Semi-Distributed Database and Data Mart Server - Partitioning Requirement Array A RAID RAID 1 Partition NTFS C D B C RAID 1 RAID 5 E F Size 40 GB 50 GB Calculated Calculated Installation type OS Database and Data Mart Server SQL installation files SQL Log (Use the DB calculator for accurate space requirements) SQL Data (Use the DB calculator for accurate space requirements)
Multi Channel Interaction Center (Semi-Distributed AQO) Partitioning Requirements

Table 5-5: Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 50 GB Installation type OS Interactions Center Text Connector Text Injector Service (TIS) Text Analysis Server B RAID 5 E Calculated Text Analysis Indexes (Use the IA calculator for indexing space requirements)
148
Unified Recorder - Partitioning Requirements
Unified Recorder - Partitioning Requirements

Table 5-6: Unified Recorder - Partitioning Requirements Array A RAID RAID 1 Partition C NTFS D NTFS 50 GB Interactions Center VoIP Logger NiceScreen Logger files B RAID 1 E NTFS C RAID 1 F Unformatted 125 GB / 193 GB Voice Data: calculated Screen Data Size 40 GB Installation type OS
For up to 250 channels, 193 GB of unformatted partition space is required. For more than 250 channels, 125 GB of unformatted partition space is required.
Applications Server - Partitioning Requirements

Table 5-7: Applications Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 20 GB Installation Type OS Applications Server
149
Clustered Applications Server - Partitioning Requirements
Clustered Applications Server - Partitioning Requirements

Table 5-8: Clustered Applications Server - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D Array A RAID RAID 1 Partition NTFS Q 40 GB 20 GB Size 500 MB OS Applications Server Installation Type Quorum Size Installation Type
Database Server - Partitioning Requirements

Table 5-9: Database Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 50 GB Installation Type OS
Database Server SQL installation files
B*
RAID 1
Calculated
SQL Log Use the DB calculator for accurate space requirements.
RAID 5
Calculated
SQL Data
150
Clustered Database Server - Partitioning Requirements
Clustered Database Server - Partitioning Requirements

Table 5-10: Clustered Database Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C E Size 40 GB 50 GB Installation Type OS SQL installation files Database Server Array A RAID RAID 5 Partition NTFS Q L Size 500 MB Calculated Installation Type Quorum SQL Log files
B RAID 5 D Calculated
SQL Data files
Interactions Center Server - Partitioning Requirements

Table 5-11: Interactions Center Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 55 GB Installation type OS NICE Interactions Center Server
151
Clustered Interactions Center Servers - Partitioning Requirements
Clustered Interactions Center Servers - Partitioning Requirements

Table 5-12: Clustered Interactions Center Servers - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Array A RAID RAID 1 Partition NTFS Q Size 40 GB 55 GB Size 500 MB Installation Type OS NICE Interactions Center Server Installation Type Quorum
VoIP Logger Server (RAID 1 / RAID 5)

Table 5-13: VoIP Logger Server / Branch VoIP Logger (RAID 5) Array A RAID RAID 1 - or RAID 5 Partition C NTFS D NTFS E Unformatted 125 GB / 193 GB Voice Data: 5 GB NICE VoIP Logger Size 40 GB Installation Type OS
For up to 250 channels, 193 GB of unformatted partition space is required. For more than 250 channels, 125 GB of unformatted partition space is required.
152
NiceScreen Logger Server - Partitioning Requirements
NiceScreen Logger Server - Partitioning Requirements

Table 5-14: NiceScreen Logger Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D B RAID 1 E Size 40 GB 20 GB Calculated Installation Type OS NiceScreen Logger files Screen Data (up to 500 GB, according to screen activity volumes and retention requirements).
Data Mart Server - Partitioning Requirements

Table 5-15: Data Mart Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D E Size 40 GB 50 GB Calculated Installation Type OS Data Mart Server SQL Log
B RAID 1 F Calculated
SQL Data
Windows Media Stream Server - Partitioning Requirements

Table 5-16: Windows Media Stream Server - Partitioning Requirements Array RAID Partition NTFS C A RAID1 D 20 GB Telephony Services Server Size 40 GB Installation Type OS
Chapter 5: Partitioning Requirements NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd. 153
Telephony Services Server - Partitioning Requirements
Telephony Services Server - Partitioning Requirements

Table 5-17: Telephony Services Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D Size 40 GB 20 GB Installation Type OS Telephony Services Server
Storage Center Server - Partitioning Requirements

Table 5-18: Storage Center Server - Partitioning Requirements Array A RAID RAID 1 Partition NTFS C D B RAID 1 E Size 40 GB 40 GB Calculated Installation Type OS NICE Storage Center Server SC Storage Media
Use the SC calculator for accurate space requirements.
154
Content Analysis Server - Word Search - Partitioning Requirements
Content Analysis Server - Word Search - Partitioning Requirements

Table 5-19: Content Analysis Server - Word Search - Partitioning Requirements Array RAID Partition NTFS A B C RAID 1 RAID 1 RAID 5 C D E 40 GB 30 GB Calculated OS Audio Analysis Audio Analysis Indexes (Use the IA calculator for indexing space requirements) Size Installation Type
Language Groups of Analytics:
Group 1: English (US), English (UK), English (AU), English (SA), German, French, French (Canadian), Spanish
(Spain), Spanish South America, Portuguese (Brazil), French, Spanish South America.
Group 2: Dutch, Italian, Portuguese (Portugal). NICE Perform Release 4.1 installation files requires up to 25GB of free space on the servers (Depending on the deployment schema).
Content Analysis Server - Speech to Text - Partitioning Requirements

Table 5-20: Content Analysis Server - Speech-to-Text - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D
Size
Installation Type
40 GB 30 GB
OS Audio Analysis
(Spain), Spanish South America, Portuguese (Brazil), French, Spanish South America.
155
Content Analysis Server - Text Analysis - Partitioning Requirements
Content Analysis Server - Text Analysis - Partitioning Requirements

Table 5-21: Content Analysis Server - Text Analysis - Partitioning Requirements Array RAID Partition NTFS A B C RAID 1 RAID 1 RAID 5 C D E 40 GB 30 GB Calculated OS Text Analysis Server Text Analysis Size Installation Type
Use the IA calculator for indexing space requirements.
(Spain), Spanish (South America), Portuguese (Brazil).
156
NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements
NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements

Table 5-22: NICE Sentinel Basic (1-20 Monitored Servers) - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D 40 GB 35 GB OS NICE Sentinel Size Installation Type
NICE Sentinel (21-100 Monitored Servers) Partitioning Requirements

Table 5-23: NICE Sentinel (21-100 Monitored Servers) ) - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D 40 GB 50 GB OS NICE Sentinel Size Installation Type
NICE Sentinel for Multiple Data Centers

Table 5-24: NICE Sentinel for Multiple Data Centers- Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D E (on SAN) 40 GB 30 GB 50 GB OS NICE Sentinel SQL Log and Data (Dedicated LUN on Storage) Size Installation Type
157
SMB - Partitioning Requirements
SMB - Partitioning Requirements

Table 5-25: SMB - Partitioning Requirements Array A RAID RAID 1 Partition C NTFS D NTFS 50 GB Applications Server Database Server NICE Interactions Center Server Data Mart Telephony Services Server NICE Storage Center Server NiceScreen Logger files SQL installation files NICE VoIP Logger E NTFS Calculated SQL Log Size 40 GB Installation Type OS
Calculated
RAID 1
F NTFS
SQL Data
Calculated
Use the DB calculator for accurate space requirements
RAID 1
G NTFS
Screen Data
Up to 500 GB, according to screen activity volumes and retention requirements.
RAID 1
H Unformatted
193 GB
Voice Data (when deploying SMB VoIP) - 193GB required for up to 100 VoIP Channels
158
RTI Connect Server - Partitioning Requirements
RTI Connect Server - Partitioning Requirements

Table 5-26: RTI Connect Server - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D 40 GB 20 GB OS Content Analysis Server Size Installation Type
NICE InterAct Server - Partitioning Requirements

Table 5-27: NICE Interact Server - Partitioning Requirements Array RAID Partition NTFS A RAID 1 C D 40 GB 100 GB OS NICE Interact Size Installation Type
NICE Interact Database Server - Partitioning Requirements

Table 5-28: NICE Interact Database Server - Partitioning Requirements Array RAID Partition NTFS C A B C RAID 1 D RAID 1 RAID 5 E F 50 GB
Calculated
Size
Installation Type
40 GB
OS Database Server SQL installation files SQL Log (use the RTI DB calculator for accurate space requirements) SQL Data use the RTI DB calculator for accurate space requirements)
Calculated
159
6
SQL Server and RAM Requirements for New Installations
Contents
SQL Server and RAM Requirements - Guidelines for New Installations .................162 SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) .............................................................................................................162 SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) ....................................................................................164
Chapter 6: SQL Server and RAM Requirements for New Installations NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
161
SQL Server and RAM Requirements - Guidelines for New Installations

SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations) on page 162 SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) on page 164
SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations)
Table 6-1: SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations Environment Semi-Distributed Database and Data Mart Server SQL Server / RAM SQL Server RAM Distributed Database Server SQL Server RAM Distributed Data Mart SQL Server RAM High-End Distributed Database Server SQL Server RAM
Additional Guidelines:
Software SQL Server 2005/2008 Standard Edition (64-bit) 16 GB SQL Server 2005/2008 Standard Edition (64-bit) 16 GB SQL Server 2005/2008 Standard Edition (64-bit) 16 GB SQL Server 2008 Enterprise Edition (64-bit) 144 GB
The above prerequisites are relevant to Distributed deployments and Semi-Distributed deployments. SMB and Unified
deployments require SQL (32-bit) Standard Edition with 4 GB RAM.
For deployments with less than 2000 seats, the Database Server and Data Mart can reside on the same SQL Server (only for
implementations without Interactions Analytics).
For deployments consisting of a Multiple Data Center Solution, refer to the Design Consideration guide regarding the
requirements for Database and Data Mart. Notes:
SQL Servers (32-bit) can only be deployed on top of operating systems with a (32-bit) architecture.\ SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture. All certified servers support a (64-bit) Windows Server operating system no additional hardware is needed to support the
above.
Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
162
Table 6-1: SQL Server and RAM Requirements for NICE Perform Release 4.1 (New Installations Environment High-End Distributed Data Mart SQL Server / RAM SQL Server RAM
Additional Guidelines:
Software SQL Server 2008 Enterprise Edition (64-bit) 32 GB
The above prerequisites are relevant to Distributed deployments and Semi-Distributed deployments. SMB and Unified
deployments require SQL (32-bit) Standard Edition with 4 GB RAM.
For deployments with less than 2000 seats, the Database Server and Data Mart can reside on the same SQL Server (only for
implementations without Interactions Analytics).
For deployments consisting of a Multiple Data Center Solution, refer to the Design Consideration guide regarding the
requirements for Database and Data Mart. Notes:
SQL Servers (32-bit) can only be deployed on top of operating systems with a (32-bit) architecture.\ SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture. All certified servers support a (64-bit) Windows Server operating system no additional hardware is needed to support the
above.
Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
163
SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations)
Table 6-2: SQL Server and RAM Requirements for NICE Perform Release 4.1 with Interaction Analytics (New Installations) Less than 800 seats Semi-Distributed Database and Data Mart Server SQL Server SQL Server 2008 Standard Edition (64-bit) 32 GB SQL Server 2008 Standard Edition (64-bit) 32 GB SQL Server 2008 Enterprise Edition (64-bit) 64 GB SQL Server 2008 Enterprise Edition (64-bit) 144 GB Greater than 800 seats -
RAM Distributed Database Server SQL Server RAM Distributed Data Mart SQL Server RAM High-End Distributed Database Server SQL Server RAM
Additional Guidelines for Interaction Analytics deployments: In Distributed deployments, the Database Server and Data Mart must reside on dedicated servers (and not on the same physical server), regardless of the number of seats. Note: Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.
164
7
Backup Devices
Contents
Certified Backup Devices per Server Type.................................................................166
Chapter 7: Backup Devices NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
165
Certified Backup Devices per Server Type
Certified Backup Devices per Server Type

Table 7-1: Certified Backup Devices per Server Type Server Type HP / Dell / IBM HP / Dell / IBM
Note:
Device Type DAT72 USB / SCSI / SATA DAT160
Device Any Any
The total number of supported archiving devices per system is 2. Both must be of the same type and model. For SATA archiving devices, IDE native mode must be used. AHCI mode is not supported. SATA archiving devices are not supported within IBM X3500 servers.
Chapter 7: Backup Devices NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
166
8
Dialogic Boards
Contents
Certified Dialogic Boards: Analog Boards - JCT .......................................................168 Certified Dialogic Boards: Analog Boards - DIVA .....................................................171 Certified Dialogic Boards: Digital Boards - JCT ........................................................172 Certified Dialogic Boards: Digital Boards - HMP DNI................................................173 Allowed Mixtures ..........................................................................................................174 Dialogic HMP IP for VoIP..............................................................................................175 Additional Notes ...........................................................................................................175
Chapter 8: Dialogic Boards NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
167
Certified Dialogic Boards: Analog Boards - JCT

Table 8-1: Certified Dialogic Boards: Analog Boards - JCT Required Riser PCI PCI Known Dialogic Part Numbers Dialogic Order Codes: 881-775 Dialogic Order Codes: 881-803 Available in Europe D41JCTLSEW D41JCTLSEWEU 4-port Analog 4-port Analog PCIe PCIe Yes Yes Full size Full size Dialogic Order Codes: 887-491 Dialogic Order Codes: 887-495 Available in Europe D41JCTLSEWIN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-548 Available in India D41JCTLSEWCN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-557 Available in China D41JCTLSEWJP 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-705 Available in Japan D41JCTLSW 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-770 JCT Yes Yes JCT Yes Yes JCT Yes Yes JCT Yes Yes JCT JCT Yes Yes Yes Yes Windows 2008 32-bit Yes Yes Windows 2008 and 2008 R2 64-bit Yes Yes
Card
Description
RoHS
Form Factor
Type
D4PCIUFW D4PCIUFWEU
4-port Analog 4-port Analog
Yes Yes
Half length, full height Half length, full height
JCT JCT
Chapter 8: Dialogic Boards
168
Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued) Required Riser PCI Known Dialogic Part Numbers Dialogic Order Codes: 881-592 Available in Europe D41JCTLSWIN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-851 Available in India D41JCTLSWCN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-859 Available in China D41JCTLSWJP 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-698 Available in Japan D120JCTLSW D120JCTLSWEU 12-port Analog 12-port Analog PCI PCI Yes Yes Full size Full size Dialogic Order Codes: 881-762 Dialogic Order Codes: 881-816 Available in Europe D120JCTLSWIN 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-847 Available in India D120JCTLSEW 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-594 JCT Yes Yes ? Yes JCT JCT Yes Yes Yes Yes JCT Yes Yes JCT Yes Yes JCT Yes Yes Windows 2008 32-bit Yes Windows 2008 and 2008 R2 64-bit Yes
Card
Description
RoHS
Form Factor
Type
D41JCTLSWEU
4-port Analog
Yes
Full size
JCT
169
Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued) Required Riser PCIe Known Dialogic Part Numbers Dialogic Order Codes: 884-579 Available in India D120JCTLSEWEU 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-578 Available in Europe JCT Yes Yes Windows 2008 32-bit Yes Windows 2008 and 2008 R2 64-bit Yes
Card
Description
RoHS
Form Factor
Type
D120JCTLSEWIN
12-port Analog
Yes
Full size
JCT
170
Certified Dialogic Boards: Analog Boards - DIVA
Certified Dialogic Boards: Analog Boards - DIVA

Table 8-2: Certified Dialogic Boards: Analog Boards - DIVA Required Riser PCI Known Dialogic Part Numbers Dialogic Order Codes: EMEA: 306-232 China: 306-260 US&JAPAN: 601-310-50 DIVA Analog 8 PCI 8 ports analog PCI Full size Dialogic Order Codes: EMEA: 306-233 China: 306-259 US&JAPAN: 601-309-50 DIVA Analog 4 PCIe 4 ports analog PCIe Half length, full height Dialogic Order Codes: EMEA: 306-389 US&JAPAN: 601-313-50 DIVA Analog 8 PCIe 8 ports analog PCIe Half length, full height Dialogic Order Codes: EMEA: 306-395 US&JAPAN: 601-317-50 DIVA Yes Yes DIVA Yes Yes DIVA Yes Yes Windows 2008 32-bit Yes Windows 2008 and 2008 R2 64-bit Yes
Card
Description
RoHS
Form Factor
Type
DIVA Analog 4 PCI
4 ports analog
Full size
DIVA
171
Certified Dialogic Boards: Digital Boards - JCT
Certified Dialogic Boards: Digital Boards - JCT
Use only when expanding an existing configuration with a JCT Digital board.
Table 8-3: Certified Dialogic Boards: Digital Boards - JCT Required Riser PCI PCIe PCI PCI Form Factor Full size Full size Full size Full size Known Dialogic Part Numbers Dialogic Order Codes: 881-767 Dialogic Order Codes: 887-533 Dialogic Order Codes: 881-766 Dialogic Order Codes: 881-877 Available in Japan D240JCTT1EW 24-port Digital T1 PCIe Yes Full size Dialogic Order Codes: 887-531 JCT Yes Yes Windows 2008 32-bit Yes Yes Yes Yes Windows 2008 and 2008 R2 64-bit Yes Yes Yes Yes
Card
Description
RoHS
Type
D300JCTE1120W D300JCTE1120EW D240JCTT1W D240JCTT1WJP
30-port Digital E1 30-port Digital E1 24-port Digital T1 24-port Digital T1
Yes Yes Yes Yes
JCT JCT JCT JCT
172
Certified Dialogic Boards: Digital Boards - HMP DNI
Certified Dialogic Boards: Digital Boards - HMP DNI

Table 8-4: Certified Dialogic Boards: Digital Boards - HMP DNI Required Riser PCIe PCIe PCI PCI Known Dialogic Part Numbers Windows 2008 32-bit No No No No Windows 2008 and 2008 R2 64-bit No No No No
Card
Description
RoHS
Form Factor
Type
DNI310TEPEHMPQ DNI610TEPEHMPQ DNI300TEPHMP DNI601TEPHMP
Digital E1/T1 2 Digital E1/T1 trunks Digital E1/T1 2 Digital E1/T1 trunks
Yes Yes
Full size Full size Full size Full size
HMP DNI HMP DNI HMP DNI HMP DNI
173
Allowed Mixtures
Allowed Mixtures
Table 8-5: Dialogic Boards - Allowed Mixtures Dialogic SR6 Analog Dialogic SR6 Analog Dialogic SR6 Digital E1/T1 Dialogic DIVA Analog Dialogic HMP Digital E1/T1 Dialogic HMP IP Yes No No No No Dialogic SR6 Digital E1/T1 No Yes No No No Dialogic DIVA Analog No No Yes Yes Yes Dialogic HMP Digital E1/T1 No No Yes Yes Yes Dialogic HMP IP No No Yes Yes Yes
174
Dialogic HMP IP for VoIP
Dialogic HMP IP for VoIP

The Telephony Services Server supports VMWare ESXi 4.0 in the following environment:
VoIP environment only. NICE Perform 3.5 UP 9 and up. Windows Server 2003 R2 SP2 32-bit. Dialogic HMP Release 3.0 SU279.
Additional Notes

A mixture of E1 and T1 boards on the same Telephony Services Server is not supported. Dialogic Boards cannot be used in an SMB deployment. The Telephony Services Server for NICE Perform Release 3.2 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.2.11. The Telephony Services Server for NICE Perform Release 3.5 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.5.4. The Telephony Services Server supports only the DIVA Driver 8.5. The Telephony Services Server supports only the HMP 3.0 Service Update 262. Virtual machine is not supported beside HMP IP, as described above in Dialogic HMP IP for VoIP. JCT boards support Windows 2008 Release 1 (32-bit), Windows 2008 Release 1 (64-bit) (using WOW) and Windows 2008 Release 2. This requires using Dialogic driver SR6.0 with service update 235 and starting from NICE Perform Release 3.2 Update Pack 12 and NICE Perform Release 3.5 Update Pack 6.
Chapter 8: Dialogic Boards NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
175
9
Boot from SAN
Contents
SAN Prerequisites ........................................................................................................178 NICE Perform Support on SAN....................................................................................179
Chapter 9: Boot from SAN NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
177
SAN Prerequisites
SAN Prerequisites
The following are prerequisites for NICE Components Compatibility with Boot from SAN / Reside on SAN.
Different LUNs for Data and Log files (both Database and Data Mart). Dedicated LUN for NICE Perform. Fiber Channel or iScsi 10Gbit. HDDs on the SAN 15K SAS or better. Average Disk sec/Read Write of less than 10ms.
178
NICE Perform Support on SAN

Table 9-1: SAN Support Server Unified Server Unified Cluster Server Semi-Distributed NICE Perform Server Applications Server Clustered Applications Servers Database Server Clustered Database Servers Semi-Disstributed Database and Data Mart Server Semi-Distributed Database and Data Mart Clustered Servers Interactions Center Server and Multi-Channel Interactions Center (Semi-Distributed AQO) Clustered Interactions Center Servers VoIP Logger Server NiceScreen Logger Server Unified Recorder Data Mart Server Telephony Services Server Storage Center Server Content Analysis Server-Word Search Content Analysis Server-Speech to Text Content Analysis Server -Text Analsis NICe Sentinel Windows Media Streaming (WMS) Server Applicatin Delivery Server (Terminal Server or Citrix Server) SMB RTI Connect Server Suppported? Requires NICE Approval Requires NICE Approval Yes Yes Requires NICE Approval Yes Yes Yes Requires NICE Approval Yes Requires NICE Approval Yes Yes Requires NICE Approval Yes No Yes Yes Yes Yes Yes Requires NICE Approval Requires NICE Approval Requires NICE Approval Requires NICE Approval
Chapter 9: Boot from SAN NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd. 179
Table 9-1: SAN Support (Continued) Server Interact Server Suppported? Requires NICE Approval
180
Index
A
analog boards DIVA 171 JCT 168 application delivery server 90 applications server hardware and software requirements 24 partitioning requirements 149 partitioning requirements 156 Content Analysis server - word search server hardware and software requirements 69 partitioning requirements 155
backup devices 165 certified backup devices per server type 166 blade hardware platform 121 Boot from SAN 177 Branch VoIP Logger (RAID1/RAID 5) partitioning requirements 152
certified dialogic boards analog boards DIVA 171 JCT 168 digital boards HMP DNI 173 JCT 172 Citrix server hardware and software requirements 90 Citrix Xen 142 cluster hardware platform 122 clustered applications server hardware and software requirements 27 partitioning requirements 150 clustered database server hardware and software requirements 33 partitioning requirements 151 clustered interactions center server hardware and software requirements 45 partitioning requirements 152 Content Analysis server - speech to text server hardware and software requirements 72 partitioning requirements 155 Content Analysis server - text analysis server hardware and software requirements 75
Data Mart cluster server hardware and software requirements 60 Data Mart server hardware and software requirements 57 partitioning requirements 153 database server hardware and software requirements 30 partitioning requirements 150 dialogic boards 167 additional notes 175 allowed mixtures 174 dialogic HMP IP for VoIP 175 digital boards HMP DNI 173 JCT 172
hardware platforms 117 agent workstation hardware platform 126 blade hardware platform 121 cluster hardware platform 122 High End Database Hardware Platform 119 NICE Sentinel Advanced hardware 123 NICE Sentinel Basic hardware 123 NICE Sentinel Ultimate hardware 124 standard platform 118 Unified Recorder Hardware Platform 120 hardware requirements 13 Hyper-V 140
Intel processor based hardware platform High End Database Hardware Platform 119 Unified Recorder Hardware Platform 120 Interact server hardware and software requirements 102 Interact server database
Index 181
hardware and software requirements 105 interactions center server - distributed partitioning requirements 148 Interactions Center server and Multi Channel Interaction Center (Semi-Distributed AQO) 42
Microsoft Hyper-V 140 configuration 140 supported platforms 140
NICE Interact database server partitioning requirements 159 NICE Interact server partitioning requirements 159 NICE Sentinel (1-20 monitored servers) partitioning requirements 157 NICE Sentinel 2.1 hardware and software requirements 78 NICE Sentinel 2.1 (101-200 monitored servers) hardware and software requirements 84 NICE Sentinel 2.1 (21-100 monitored servers) hardware and software requirements 81 NiceScreen Logger server hardware and software requirements 51 partitioning requirements 153
P R
partitioning requirements 143
RAM requirements 161 NPR3.2 new installations 162 NPR3.2 or 3.5 installations + IA 164 NPR3.5 new installations 162 RTI connect server hardware and software requirements 96, 99
SAN 177, 178 SAN prerequisites 178 semi-distributed database and Data Mart cluster server hardware and software requirements 39 semi-distributed database and Data Mart server hardware and software requirements 36 partitioning requirements 148 semi-distributed NICE Perform server hardware and software requirements 21 partitioning requirements 147 Sentinel
101-200 monitored servers 124 1-20 monitored servers 123 21-100 monitored servers 123 Sentinel Advanced hardware platform 123 Sentinel Basic hardware platform 123 Sentinel Ultimate hardware platform 124 server requirements 13 application delivery server hardware and software requirements 90 applications server hardware and software requirements 24 partitioning requirements 149 Branch VoIP Logger (RAID1/RAID 5) partitioning requirements 152 clustered applications server hardware and software requirements 27 partitioning requirements 150 clustered database server hardware and software requirements 33 partitioning requirements 151 clustered interactions center server hardware and software requirements 45 partitioning requirements 152 Content Analysis server - speech to text hardware and software requirements 72 partitioning requirements 155 Content Analysis server - text analysis server hardware and software requirements 75 partitioning requirements 156 Content Analysis server - word search hardware and software requirements 69 partitioning requirements 155 Data Mart cluster server hardware and software requirements 60 Data Mart server hardware and software requirements 57 partitioning requirements 153 database server hardware and software requirements 30 partitioning requirements 150 Interact server hardware and software requirements 102 Interact server database hardware and software requirements 105 interactions center server - semi-distributed partitioning requirements 148 Interactions Center server and Multi Channel Interaction Center (Semi-Distributed AQO) 42 NICE Interact database server partitioning requirements 159 NICE Interact server
Index 182
partitioning requirements 159 NICE Sentinel (1-20 monitored servers) partitioning requirements 157 NICE Sentinel 2.1 (101-200 monitored servers) hardware and software requirements 84 NICE Sentinel 2.1 (1-20 monitored servers) hardware and software requirements 78 NICE Sentinel 2.1 (21-100 monitored servers) hardware and software requirements 81 NiceScreen Logger server hardware and software requirements 51 partitioning requirements 153 RTI connect server hardware and software requirements 96, 99 semi-distributed hardware and software requirements 21 partitioning requirements 147 semi-distributed database and Data Mart cluster server hardware and software requirements 39 semi-distributed database and Data Mart server hardware and software requirements 36 partitioning requirements 148 SMB hardware and software requirements 93 partitioning requirements 158 Storage Center server hardware and software requirements 66 partitioning requirements 154 Telephony Services server hardware and software requirements 63 partitioning requirements 154 unified cluster server hardware and software requirements 18 partitioning requirements 146 unified recorder hardware and software requirements 54 partitioning requirements 149 unified server hardware and software requirements 15 partitioning requirements 145 VoIP Logger server hardware and software requirements 48 partitioning requirements 152 Windows Media Stream server partitioning requirements 153 windows media streaming server hardware and software requirements 87 SMB hardware and software requirements 93 partitioning requirements 158
software requirements 13 SQL server requirements 161 NPR3.2 new installations 162 NPR3.2 or 3.5 installations + IA 164 NPR3.5 new installations 162 standard platform hardware 118 Storage Center server hardware and software requirements 66 partitioning requirements 154
Telephony Services server hardware and software requirements 63 partitioning requirements 154 Terminal server hardware and software requirements 90
unified cluster server hardware and software requirements 18 unified recorder hardware and software requirements 54 partitioning requirements 149 unified server hardware and software requirements 15 partitioning requirements 145, 146
virtualization 127 Citrix Xen 142 Microsoft Hyper-V 140 VMWare 128, 134 VMWare 128 configuration 134 supported components for VDI 128 supported platforms 128 VoIP Logger server hardware and software requirements 48 partitioning requirements 152
Windows Media Stream server partitioning requirements 153 windows media streaming server 87 WMS server hardware and software requirements 87 workstation requirements 109 agent workstation 110 agent workstation with VRA 110 Applications suite workstation 110 applications suite workstation 110 CA NMS Remote Admin Client
Index 183
workstation 113 media library application workstation 113 NICE Sentinel remote client 110 remote tape server workstation 113
RTI client 113 Sentinel Remote Client 110 specification tables 110 VRSP/FSP dedicated machine 113
Index NICE Perform Release 4.1: Certified Servers Guide (Rev. 002) Confidential and Proprietary Information of NICE Systems Ltd.
184

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Release 4.

Certified Servers Guide (Draft)

Confidential and Proprietary Information of NICE Systems Ltd.

385A0845-01 Rev. 002

Modification Date February 2011

Description Whats New in Release 4.1:

Correction to CP or Standard Hardware Platform Minimum Requirements on page 118.

Blank page for double-sided printing.

NICE Perform Support on SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Blank page for double-sided printing.

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

Standard Hardware Platform Minimum Requirements on page 118

See Partitioning Requirements on page 143. Software Requirements

Supported for Upgrades only Supported for Upgrades only No

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)

Supported for Upgrades only

Yes No No Yes Yes Yes Yes Yes No Yes

SMTP Service Yes N/A

WMI Services Additional Notes

Unified Cluster Server

Unified Cluster Server

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

Cluster Hardware Platform Minimum Requirements on page 122

See Partitioning Requirements on page 143. Software Requirements

No Supported for Upgrades Only No

Unified Cluster Server

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)

Supported for Upgrades only

No No No Yes Yes Yes Yes Yes Yes Yes

Unified Cluster Server

SMTP Service Yes N/A

WMI Services Additional Notes

Semi-Distributed NICE Perform Server

Semi-Distributed NICE Perform Server

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

See Partitioning Requirements on page 143. Software Requirements

Supported for Upgrades only Supported for Upgrades only No

Semi-Distributed NICE Perform Server

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)

No No No Yes Yes Yes Yes Yes No

Semi-Distributed NICE Perform Server

Internet Information Services (IIS): SMTP Service

WMI Services Additional Notes

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

See Partitioning Requirements on page 143. Software Requirements

Supported for Upgrades Only Supported for Upgrades Only No

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)

SMTP Service Yes N/A

WMI Services Additional Notes

Clustered Applications Server

Clustered Applications Server

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

Cluster Hardware Platform Minimum Requirements on page 122

See Partitioning Requirements on page 143. Software Requirements

Requires Enterprise Edition OS Yes

Clustered Applications Server

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)

Clustered Applications Server

SMTP Service Yes N/A

WMI Services Additional Notes

Cluster requires an Enterprise edition Operating System. Language groups of Analytics:

See Partitioning Requirements on page 143. Software Requirements