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An exploratory examination of the relationship between flexible IT infrastructure and competitive advantage P Matthyssens, K Vandenbempt - of business & , 1998 assets.leeds2.emeraldinsight.com -Creating competitive advantage in industrial services ME Porter - Harvard Business Review, 1995 - aabds.com The competitive advantage of the inner city GS Day, R Wensley - The Journal of Marketing, 1988 - jstor.org Assessing advantage: a framework for diagnosing competitive superiority I Wilkinson, L Young - Journal of Business Research, 2002 Elsevier On cooperating: firms, relations and networks RE Spekman, JW Kamauff, N - & Logistics Management, 1998 emeraldinsight.com An empirical investigation into supply chain management D Gefen, CM Ridings - Journal of Management Information Systems, 2002 ME Sharpe, Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory HR Johnston, MR Vitale - MIS quarterly, 1988 - jstor.org -Creating competitive advantage with interorganizational information systems J Karimi, TM Somers, YP Gupta - Journal of Management Information , 2001 ME Sharpe Impact of information technology management practices on customer service WJ Reinartz, V Kumar - Journal of Marketing, 2003 - jstor.org The impact of customer relationship characteristics on profitable lifetime duration MA Youndt, SA Snell, JW Dean Jr, DP Lepak - Academy of Management , 1996 jstor.org -Human resource management, manufacturing strategy, and firm performance JP Cannon, C Homburg - Journal of Marketing, 2001 - Am Marketing Assoc Ronald S. Swift -Accelerating customer relationships: using CRM and relationship technologies Buyer-supplier relationships and customer firm costs AS Khalifa - Management Decision, 2004 - assets.leeds2.emeraldinsight.com Customer value: a review of recent literature and an integrative configuration JE Rowley - Qualitative Market Research: An International , 2002 emeraldinsight.com -Reflections on customer knowledge management in ebusiness JW Herrmann, B Hodgson - Proceedings of the SMTA , 2001 logmgt.nkmu.edu.tw -SRM: leveraging the supply base for competitive advantage L Evans Richard, R Joel - Industrial Marketing Management, 1994 Elsevier The relationship marketing process: a conceptualization and application CA Lengnick-Hall - Academy of Management Review, 1996 - jstor.org Customer contributions to quality: a different view of the customer-oriented firm P Sparrow, RS Schuler, SE - Resource Management, 1994 - informaworld.com Convergence or divergence: human resource practices and policies for competitive advantage worldwide

M Peteraf - Resources, firms, and strategies: A reader in the , 1993 books.google.com -The cornerstones of competitive advantage: a resourcebased view RB Handfield, C Bechtel - Industrial Marketing Management, 2002 Elsevier The role of trust and relationship structure in improving supply chain W Ulaga - Industrial Marketing Management, 2003 Elsevier -Capturing value creation in business relationships: a customer perspective Ja-Shen Chen, Yuan-Ze University, Taiwan Russell K.H. Ching, California State University, Sacramento, USA, An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance SD Jap - International Journal of Research in Marketing, 2001 Elsevier Perspectives on joint competitive advantages in buyer-supplier relationships M Meyer, LM Kolbe - Journal of Strategic Marketing, 2005 - informaworld.com Integration of customer relationship management: status quo and implications for research and practice FT Piller, K Moeslein, CM Stotko - Production Planning & Control, 2004 informaworld.com, Does mass customization pay? An economic approach to evaluate customer integration SF Matusik, CWL Hill - Academy of management review, 1998 - jstor.org The utilization of contingent work, knowledge creation, and competitive advantage M Dubosson-Torbay, A Osterwalder, Y - Thunderbird International , 2001 Citeseer -eBusiness model design, classification and measurements J Kandampully - Journal of Innovation Management, 2002 - emeraldinsight.com Innovation as the core competency of a service organisation: the role of technology TC Powell, A Dent-Micallef - Strategic Management Journal, 1997 - jstor.org Information technology as competitive advantage: The role of human, business, SM Keaveney - The Journal of Marketing, 1995 - jstor.org -Customer switching behavior in service industries: an exploratory study A Parvatiyar, JN Sheth - Customer relationship management: , 2001 books.google.com -Conceptual framework of customer relationship management D Farrell - Harvard Business Review, 2003 - grafitto.com The real new economy T Saxton - Academy of Management Journal, 1997 - jstor.org -The effects of partner and relationship characteristics on alliance outcomes PW Turnbull, T Moustakatos - International Journal of Bank , 1996 emeraldinsight.com -Marketing and investment banking II: relationships and competitive advantage MA Zineldin - European Journal of Marketing, 1998 - emeraldinsight.com Towards an ecological collaborative relationship management A'co-opetive' LO'Malley, C Tynan - European Journal of Marketing, 2000 - emeraldinsight.com Relationship marketing in consumer markets HH Lin, YS Wang - Information & Management, 2006 Elsevier An examination of the determinants of customer loyalty in mobile commerce contexts C Chandra, S Kumar - Management and Data Systems, 2000 - emeraldinsight.com

Supply chain management in theory and practice: a passing fad or a fundamental change? PW Turnbull, ML Gibbs - International Journal of Bank , 1987 emeraldinsight.com -Marketing bank services to corporate customers: the importance of relationships SF Slater, JC Narver - Strategic Management Journal, 1999 - jstor.org Market oriented is more than being customer-led A Payne - Insight Interactive, 2002 - logmgt.nkmu.edu.tw, The value creation process in customer relationship management ME Porter - 1985 - Free Press New York, Competitive advantage ME Porter - 1998 - Free Pr-Competitive advantage: creating and sustaining superior performance: M Peteraf - Resources, firms, and strategies: A reader in the , 1993 books.google.com -The cornerstones of competitive advantage: a resourcebased view RM Grant - Strategy: critical perspectives on business and , 2002 books.google.com -The resource-based theory of competitive advantage ME Porter, VE Millar - Knowledge and special libraries, 1999 - books.google.com How Information Gives You Competitive Advantage: The Information Revolution Is R Reed, RJ DeFillippi - Academy of Management Review, 1990 - jstor.org Causal ambiguity, barriers to imitation, and sustainable competitive advantage J Pfeffer - 1996 - books.google.com, Competitive advantage through people: Unleashing the power of the work JH Dyer - Strategic management journal, 1996 - jstor.org -Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry M Stone, M Hobbs, M Khaleeli - The Journal of Database , 2002 ingentaconnect.com Multichannel customer management: The benefits and challenges ME Porter - Harvard Business Review, 1995 - aabds.com -The competitive advantage of the inner city ME Porter, MR Kramer - Harvard Business Review, 2002 - mecenova.org The competitive advantage of corporate philanthropy HR Johnston, MR Vitale - MIS quarterly, 1988 - jstor.org -Creating competitive advantage with interorganizational information systems CM Fiol - Journal of Management, 1991 - jom.sagepub.com-Managing Culture as a Competitive Resource: An Identity-Based View of Sustainable Competitive Advantage ME Porter - International regional science review, 1996 - irx.sagepub.com Competitive advantage, agglomeration economies, and regional policy SF Matusik, CWL Hill - Academy of management review, 1998 - jstor.org The utilization of contingent work, knowledge creation, and competitive advantage TC Powell - Strategic Management Journal, 1992 - jstor.org Organizational alignment as competitive advantage TC Powell - Strategic Management Journal, 2001 - interscience.wiley.com Competitive advantage: logical and philosophical considerations Y Pan, DK Tse - Journal of International Business Studies, 2000 - questia.com The hierarchical model of market entry modes

MK Erramilli, S Agarwal, CS Dev - Journal of International Business , 2002 questia.com-Choice between Non-Equity Entry Modes: An Organizational Capability Perspective S Agarwal, SN Ramaswami - Journal of International business studies, 1992 questia.com -Choice of Foreign Market Entry Mode: Impact of Ownership, Location and Internalization Factors M Mutinelli, L Piscitello - Research Policy, 1998 Elsevier -The entry mode choice of MNEs: an evolutionary approach HS Rasheed - Journal of Small Business Management, 2005 - questia.com Foreign Entry Mode and Performance: The Moderating Effects of Environment. M Boisot - 1999 - books.google.com-Knowledge assets: securing competitive advantage in the information economy Y Sheffi - MIT Press Books, 2007 - ideas.repec.org -The resilient enterprise: overcoming vulnerability for competitive advantage O Gurerk, B Irlenbusch, B Rockenbach - Science, 2006 - sciencemag.org The competitive advantage of sanctioning institutions JG Covin, MP Miles - Entrepreneurship: Theory and Practice, 1999 - questia.com Corporate Entrepreneurship and the Pursuit of Competitive Advantage. CE Helfat, MA Peteraf - Strategic Management Journal, 2003 - jstor.org The dynamic resource-based view: Capability lifecycles R Amit, PJH Schoemaker - Strategic management journal, 1993 - jstor.org Strategic assets and organizational rent CE Helfat - Strategic Management Journal, 2000 - jstor.org -Guest editor's introduction to the special issue: the evolution of firm capabilities MB Lieberman, DB Montgomery - Strategic Management Journal, 1998 - jstor.org First-mover (dis) advantages: Retrospective and link with the resource-based view BS Teng, JL Cummings - The Academy of Management Executive (1993- , 2002 jstor.org -Trade-offs in managing resources and capabilities SS Standifird, RS Marshall - Journal of World Business, 2000 Elsevier The transaction cost advantage of guanxi-based business practices S Ziss - Regional Science and Urban Economics, 1993 Elsevier Entry deterrence, cost advantage and horizontal product differentiation H Hkansson, I Snehota - 1995 - Routledge London Developing relationships in business networks JC Anderson, H Hkansson, J Johanson - The Journal of Marketing, 1994 - jstor.org Dyadic business relationships within a business network context DB Holm, K Eriksson, J - Strategic Management , 1999 interscience.wiley.com -Creating value through mutual commitment to business network relationships JS Bendat, AG Piersol - Measurement Science and Technology, 2000 - iop.org Random data analysis and measurement procedures KY Liang, SL Zeger - Biometrika, 1986 - Biometrika Trust -Longitudinal data analysis using generalized linear models DB Holm, K Eriksson, J Johanson - Journal of International Business , 1996 questia.com -Business networks and cooperation in international business relationships J Johanson, JE Vahlne - Journal of International Entrepreneurship, 2003 Springer

Business relationship learning and commitment in the internationalization process W Ulaga - Industrial Marketing Management, 2003 Elsevier Capturing value creation in business relationships: a customer perspective V Havila, J Johanson, P - International Marketing , 2004 - emeraldinsight.com International business-relationship triads Bryan Foss,Merlin Stone -Business & Economics - 2002 - 700 pages -CRM in financial services: a practical guide to making customerrelationship - Page 639 Mehdi Khosrow-Pour - Technology & Engineering - 2006 - 1082 pages Emerging Trends and Challenges in Information TechnologyManagement, Volume 1 Page 706 Philip Bligh,Douglas Turk -Business & Economics - 2004 - 205 pages CRM unplugged: releasing CRM's strategic value Paul Greenberg -Business & Economics - 2004 - 670 pages -CRM at the speed of light: essentialcustomerstrategies for the 21st century - Page 45 Markus Wbben -Business & Economics - 2008 - 262 pages Analytical CRM: Developing and Maintaining ProfitableCustomerRelationships - Page 184 Namchul Shin -Computers - 2005 - 354 pages Strategies for generating e-business returns on investment - Page 21 Michael E. Porter -Business & Economics - 1985 - 557 pages -Competitiveadvantage: creating and sustaining superior performance Jeffrey Pfeffer - Business & Economics - 1996 - 281 pages Competitive advantage through people: unleashing the power of the work force Danny Miller, Isabelle Le Breton-Miller - Business & Economics - 2005 - 310 pages Managing for the long run: lessons incompetitiveadvantage from great

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