PRESENTATION ON TOPIC

HDFC BANK AND MODELS OF MANAGEMENT

1

PRESENTED TO:MOHD. SHAH ALAM

PRESENTED BY : AANCHAL SRIVASTAVA SHAMPA SHARMA ANANT PANDEY MANJULA RAJENDRA RICHA KANODIA

OUTLINE:HDFC BANK
OBJECTIVES HISTORY BUSINESS STRATEGY TECHNOLOGIES USED PRODUCT TURNOVER ACHIEVEMENT

OUTLINE:MODELS OF MANAGEMENT PARAMETERS POLITICAL ENVIRONMENT SOCIAL ENVIRONMENT

objectives
We realized that only a single minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal. It is extremely gratifying that our efforts towards providing customer convenience have been appreciated both nationally and internationally.

HISTORY OF H.D.F.C It was among the first companies to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation Limited (HDFC), India's largest housing finance company. The Bank started operations as a scheduled commercial bank in January 1995 under the RBI's liberalisation policies.

MERGER Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., in 2000. This was the first merger of two private banks in India. Shareholders of Times Bank received 1 share of HDFC Bank

MERGER
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more than 1,000. The amalgamated bank emerged with a base of about Rs. 1,22,000 crore and net advances of about Rs.89,000 crore. The balance sheet size of the combined entity is more than Rs. 1,63,000 crore.

SENSEX OF HDFC BANK

Bombay Stock The 30-share benchmark A index of Indian equities sensitive index (Sensex) of the Exchange (BSE), which opened at 20,272.49 points, closed at 20,347.9 points (provisional), up 31556 points or 1.58 percent from its previous close at 20,032.34 points.

 The rate of interest will be 12% per annum if the applicant is secured by any existent account holders of HDFC Else the rate of interest will be 13% per annum. The applicant will have to pay the borrowed money

BUSINESS STRATEGY
The objective is to build sound customer franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments, and to achieve a healthy growth in profitability, consistent with the Bank's risk appetite.

HDFC BANK BUSINESS STRATEGY

Increase market share in Indias expanding banking and financial services industry by following a disciplined growth strategy focusing on quality and not on quantity and delivering high quality customer service.

 Leverage our technology platform and open scaleable systems to deliver more products to more customers and to control operating costs. Maintain current high standards for asset quality through disciplined credit risk management. Develop innovative products and services that attract the targeted customers and address inefficiencies in the Indian financial sector. Continue to develop products and services that reduce banks cost of funds. Focus on high earnings growth with low volatility

FIVE S , PART OF KAIZEN

Five S Part of Kaizen is the technique which is used in the bank For easy and systematic work place and eliminating unnecessary things from the work place

SORT : It focus on eliminating unnecessary items from the work place.It is excellent way to free up valuable floor space.It segregate items as per require and wanted.

SYSTEMATIZE : systematize is focus on efficient and effective Storage method That means it identify, organize and arrange retrieval.It largely focus on good labeling and identification practices. Objective :- A place for everything and everything in its place

SPIC- n - SPAN :Spic-n-Span focuses on regular clearing and self inspection. It brings in the sense of ownership. STANDERDIZE :-

It focus on simplification and standardization. It involve standard rules and policies. It establish checklist to facilitates autonomous maintenance of workplace. It assign responsibility for doing various jobs and decide on Five S frequency.

SUSTAIN : It focuses on defining a new status and standard of organized work place. Sustain means regular training to maintain standards developed under S-4. It brings in self- discipline and commitment towards workplace organization.

BENEFIT OF FIVE S
It can be started immediately. Every one has to participate. Five S is an entirely people driven initiatives. Brings in concept of ownership. All wastage are made visible

TECHNOLOGY USED IN HDFC BANK In the era of globalization each and every sector faced the stiff competition from their rivals. And world also converted into the flat from the globe. After the policy of liberalization and RBI initiatives to take the step for the private sector banks, more and more changes are taking the part into it.

Private sector banks are today used the latest technology for the different transaction of day to day banking life.

As we know that Information Technology plays the vital role in the each and every industries and gives the optimum return from the limited resources.

Banks are service industries and today IT gives the innovative Technology application to Banking industries

 Today there are different channels are available for the banking transactions.

New technology changed the mind of the customers and changed the queue concept from the history banking transaction.

PRODUCTS

Personal banking Loan products Deposit products Investments and insurance products Cards Payment services Access to bank

PRODUCTS
Wholesale banking Corporate Small and medium Enterprises financial institute

TURNOVER OF HDFC BANK HDFC to infuse 1 billion rupees in insurance sectors. MUMBAI (Reuters) - HDFC Ltd over the next six months will infuse 500 million rupees ($11.27 million) in HDFC Standard Life. HDFC offers a fixed rate of 8.25 per cent up to March 2011, nine per cent for the next one year and the prevailing floating rate .

MODEL OF MANAGEMENT
INDIAN MODEL OF MAY BE BEST DEFINED ON THE BASIS OF IMPORTANT PARAMETER OF MANAGEMENT .

PARAMETER OF MANAGEMENT ARE AS FOLLOWS Trade union

planning

Customer grievance

TRADE UNION
IN INDIAN CORPORATE SECTOR TRADE UNION ARE ALWAYS DEALT AS AN ENEMY OF EMPLOYERS. THE TRADE UNION ON THEIR PARTS ARE ALWAYS PRESSURING THE EMPLOYEES FOR THE BENEFITS OF THEIR MEMBER. TRADE UNION ARE NOW JUST AS FORMALITY AND TO ENJOY POLITICAL

INFLUENCES.

PLANNING
INDIA HAS A WELL ESTABLISHED PLANNING COMMISION UNDER PRIME MINISTER WHICH FORMULATE FIVE YEAR PLAN. IN PRIVATE CORPORATE SECTOR, A SPECIALLY A MEDIUM AND SMALL SCALE FARMS ONLY SMALL RANGED PLANNING IS IN EXISTENCE. PROFIT MAXIMIZATION IS THE SOLE CONSIDERATION OF BUSINESS MANAGEMENT NEGLECTING OTHER ASPECT OF PLANNING.

Customer grievance
R GRIEVENCE

IN PRACTICAL SITE SUCH SYSTEM SELDOM (RAIRELY) USED AND GRIEVANCE ARE DEALT MOSTLY ON THE BASIS OF MUTUAL SETTLEMENT. BUT NOW A DAYS, DUE TO EXCESSIVE COMPETITVE ATMOSPHERE COMPANIES HAVE STARTED GIVING FIRST PREFERENCE TO CUSTOMER GRIEVENCE.

THREE MODEL OF MANAGEMENT

Traditional model of management.

Professional modal of management.

Contemporary model of management.

Traditional model of management.

The policy designing and planning was the job of the owners. The traditional model of management refers to the system of working. where the ownership was dominated by the person who was invested the money in the form of capital in the management .

Professional model of management.

This was the time of growth of education and technology in the industrial setting. The management of the corporate was owned by the professionals who had fair understanding of business . The profits were taken by the people involved in not only the planning but also in the implementing of the policies .

Contemporary model of management.

This is the combination of first two models. This models holds that the ownership shell rest with the people who have the money . But the decision making and the implementation shall both the delegated to the professionals in the relevant field of knowledge. This the model currently being followed in India at most of the large scale family run organizations' .for example ,Reliance , Bharti.

POLITICAL ENVIRONMENT
The political environment refers to the political ideologies' flourishing and dominating at a given period of time in any society . The political views and the system of airing the views . The party system in the society , the procedure of representing the general public in the policy making.

Political can be of following forms

Capitalism

This is the economic system characterized by private ownership of property & means of production.
Capitalism system embodies the concept of individual initiative, competition, supply & demand principles, profit motive.

Socialism
This is the political and economic system which Advocates collective or government ownership.

management of means of production & Distribution of goods .

 It is the stage of society in which food, clothing, medical aid, education & other necessities of life are freely administered according to wants. Communism believes in realization of force & violation in realization of good end. It runs counter to basic principles of morality, politics & civilization.

 As per Abraham Lincoln, Democracy is government of People by the people for the people. It is the method of government by which every citizen has the opportunity of passing through discussions in an attempt to reach voluntary agreement, to what shall be done to the group of community as the whole.

Social environment in India

The social environment consists of the social factors dominating any society at a given period of time . e.g.The social values ,culture, the festivals ,customs ,the caste system. As the society progress , the social environment is bound to change in its attitudes and orientation.

 ) In India, individuals work life, personal life, religious life spiritual life are perceived as one integrated whole. segregation among these lives is not in tune with Indian psyche (soul, spirit, mind set). Because of integral nature of various types of life segments" THEY MUST LIVE WHAT THEY PREACH Preaching is an intellectual activity, living is an emotional activity.

Thank You

Regards: MBA FT (2010-2012)