A SYNOPSIS

ON

CONSUMER FINANCE BY COMMERCIAL BANK

WITH REFERENCE TO

PUNJAB NATIONAL BANK (AMBALA)

SU P E R VI S O R : Mr . S ANJ E E V KUMA R MB A ( FI N AN CE & PRO D U CT I O N )

S U B M I T T E D BY : Ms . P O O J A KAT AR I A En r ol l me n t No- 07 0 6 1 1 0 4 2 1 2 S pe c i al i z a t i on : FI NA N CE

Remarks of Evaluator
App r o v e d / D i s a p pr o v e d ( I Ev a l u a t i on ) App r o v e d / D i s a p pr o v e d ( I I Ev a l u a t i on )

SESSION 2007-2009 Directorate of Distance Education GJUS&T, HISAR

DIRECTORATE

OF

DISTANCE EDUCATION

GURU JAMBHESHWAR UNIVERSITY OF SC. & TECH., HISAR

DECLARATION
This is to certify that the project report entitled CONSUMER
FINANCE BY COMMERCIAL BANK WITH REFERENCE TO PUNJAB NATIONAL BANK (AMBALA) is an original work and has been submitted is part or full to this or any other university / institutions the award of any degree or diploma.

Signature of Candidate
NAMEENROLLMENT NO Pooja Kataria
07061104212

SPECIALIZATION SESSION -

Finance
2007-2009

ACKNOWLEDGEMENT
My highest obligation are to all those who helped me in successful
completing this project. I am thankful to Mr. Sunil Bhasin (Branch Manager, Punjab National Bank) for their most valued guidance and support throughout the project. I am also grateful to him for accepting me as a management summer trainee in their esteemed organization.

I am grateful to Mr. Anil Grover (Training Incharge),

Mrs. Manjula Gupta (Computer Operator), Mrs. Renu Goel (Computer Operator) and Mr. Sanjeev Kumar (Asst. Branch Manager), for inspiration & guidance with amenities required for this project.

I am grateful to Mr. Chetan Mohan Gupta, for inspiration &

guidance required for this project. Above all thanks to all the staff members of PUNJAB

NATIONAL BANK, Ambala Cantt, for the help imparted

to me.

PERFACE
I have undergone for seven-week practical training with Punjab
National Bank. A six-week training is an obligatory requirement for the degree of master of Administration. A student may acquire knowledge of business management by reading theory books during study period but actual and practical knowledge is must. One can gain practical knowledge when he/she comes to the same environment. He must have knowledge to tackle various problems, which arise in business. This is possible only in training period. Training also solves following purposes: Developing Skill: - In this ability to perform work Modifying Attitude: - Developing more favorable effectively and efficiently is developed. attitude on the part of trainee in regard to actual job requirement i.e. Management skills, Human relations, Industrial relation. Transmitting Attitude: - Information about company, its products, services and polices. So as total above I had privilege of receiving my practical training in Punjab National Bank. The management of company offered excellent

learning situations, sufficient facilities and opportunities to fulfill the objective of training.

Pooja Kataria M.B.A. Final year

INDEX
S.No.
1) 2) 3) 4) 5)

Contents

Introduction to Banking Sector Company Profile

Board of Directors Corporate Mission Organisational Structure Awards Introduction of the study Objective of the study Research Methodology Research discipline Sample design Data collection method Loan Provided by PNB PNB Fin-Basket Housing loan Car loan Personal loan Education loan Analysis & Interpretation of Various Banks Loans scheme Scope of the Study 9) Suggestion 10) Conclusion 11 ) Limitations 12 ) Questionnaire

6) 7) 8)

13 )

Bibliography

INTRODUCTION TO BANKING SECTOR

INTRODUCTION TO BANKING
SECTOR
Banking system occupies an important place in a nations economy. It
plays a pivtol role in the economic development of a country and forms the core of the money market in an advanced country. In India tough the money market is still characterized by the existence of both the organized segments, institutions in the organized money market have grown significantly. The unorganized sector, comprising the moneylenders and indigenous bankers, caters to the credit needs of a large number of people especially in the countryside. In the organized sector of money market, commercial banks and cooperative banks have been existence for the past several decades.

MEANING OF BANK
Bank refers to an institution that deals in money. This Institution accepts deposits from the people and gives loans to those who are in

need. Besides dealing in money, banks these days perform various other functions, such as credit creation, agency jobs and general service.

DEFINITION
A banking company is defined as a company, which transacts the business of banking in India. Under section 5(b) of Banking regulation act 1949: Banking is defined as Accepting for the purpose of lending or investment, of deposits of money from the public, repayable on demand or otherwise, and withdraw able by cheque, draft order or otherwise. According to Findlay Shirras, A banker is a person, or firm or company having place of business where credit are opened by the deposit or collection of money or currency, subject to be paid or remitted upon draft, cheque or order where money is advanced or loaned on stocks, bonds, bullion and bill of exchange and promissory notes are received for discount and sale.

COMPANY PROFILE

PUNJAB NATIONAL BANK COMPANY PROFILE

Punjab National Bank established in 1895 at Lahore, undivided
India, Punjab National Bank (PNB) has the distinction of being the first bank to have been started solely with Indian capital. From its modest beginning, the bank has grown in size and stature to become a front-line banking institution in India at present. During its existence of over one hundred years, Punjab National Bank has faced many a trials of strength including the trauma of partition of India in 1947 at the time of independence. However, due to its inherent strengths and resilience, the bank not only withstood such adversities but established itself still firmly

on the Indian subcontinent. The bank was nationalized in July 1969 along with 13 other banks. The bank's strength lies in its corporate belief of growth with stability. With its presence in virtually in all the important centers of the country, Punjab National Bank offers a wide variety of banking services which include corporate and personal banking, industrial finance, agricultural finance, financing of trade and international banking. Among the clients of the bank are multinational companies, Indian conglomerates, medium and small industrial units, exporters and non-resident Indians. The large presence and vast resource base have helped the bank to build strong links with trade and industry. At the same time, the bank has been conscious of its social responsibilities by financing agriculture and allied activities and smallscale industries (SSI). With its long tradition of sound banking and indepth knowledge of Indian economy, the bank has been able to help its clients in their projects. Punjab National Bank is ranked 416 among the biggest banks in the world by Bankers' Almanac (July 2002) London. Strong correspondent banking relationship, which Punjab National Bank maintains with 200 leading international banks all over the world, enhances its capabilities to handle transactions worldwide. Besides, bank has Rupee Drawing Arrangements with exchange companies in the Gulf. Bank is a member of the SWIFT and 85 branches of the bank are connected through its computer-based terminal at Bombay. With its state-of-art dealing rooms and well-

trained dealers, the bank offers efficient forex dealing operations in India.The bank has been focusing on expanding its operations outside India and has identified some of the emerging economies, which offer large business potential. Bank has set up a representative office at Almaty, Kazakhstan w.e.f. 23rd October 1998.Keeping with its tradition of excellence in customer service PNB has adopted a quality movement "Alliance with Quality". Under this as many as 364 offices of the bank have been awarded the coveted ISO 9002 certification. The bank is committed to maintaining the highest standards of service and will be covering more offices under this quality movement.

BOARD OF DIRECTORS
CHAIRMAN & MANAGING DIRECTOR Shri S.S Kohli Shri P.M. Sirajuddin

NOMINEE DIRECTOR GOVT OF INDIA NOMINEE DIRECTOR RBI NON EXECUTIVE DIRECTOR

Dr. K.V. Rajan

Shri K. S. Sampath Shri V K Vadhera Shri Ashok Jain Shri Sudarshan Sareen

Shri A.S. Aggarwal

OFFICER EMPLOYEE DIRECTOR WORKMAN DIRECTOR SHARE HOLDER DIRECTOR

Shri P.K. Nayar

Shri P.R. Mehta Dr. Pritam Singh

CORPORATE MISSION
To provide excellent professional services and improve its position
as leader in the field of financial and related services; build and maintain a team of motivated and committed workforce with high work ethos; use latest technology aimed at customer satisfaction and act as an effective catalyst for socio-economic development.

QUALITY POLICY
I.

To effectively meet customers' requirements and endeavour to

achieve total customer satisfaction.

II.

To effectively meet customers' requirements and endeavour to

achieve total customer satisfaction.

III.

To pursue excellence through continuous improvement in all

areas and to distinguish ourselves by the quality of our services.

IV.

To achieve operational efficiency by attaining better productivity

and profitability.

V.

To work and act in such a manner that all services rendered in

due course of banking lead to excellence and improved credibility and image of the Bank.

ORGANISATIONAL STRUCTURE
Bank has its corporate office at New Delhi and 18 zonal offices
which in turn supervise 65 regional offices under which the branches function. The delegation of powers is decentralised up to the branch level to facilitate quick decision-making.

Head Office

Zonal Offices (18)

Regional Offices (70)

Branches (4373)

AWARDS
Awards and Achievements of Punjab National Bank in Recent Times

S.No

Award Year Best Performance under Rural Employment Generation Programme by KVIC Best Bank Award

Purpose Award was received by the Chairman & Managing Director from the Prime

1.

2003 Minister at the National Convention on Rural Industrialisation in New Delhi on March 14, 2003 Award was received by our Chairman and Managing Director Shri S.S. Kohli 2002 at IDRBT, Hyderabad from Dr. Bimal Jalan, Governer, Reserve Bank of India on October 24 ,2002. 2002 Ranked Second for its contribution in

2.

for Excellence in Banking Technology

3.

National Awards

for Excellence in SSI Lending Golden Peacock Award for 4. Excellence in Corporate Governance for the year 2001-2002 Wharton Infosys 5. Business Transformation Award Distinguished Banker Award Mayaram Surjan Foundation, Raipur 2002

lending to SSI Sector for the year 2001-2002

2002 Adjudged Runners Up

Enterprise Transformation Award for Technology Conferred on CMD by institute of Directors PNB Staff Journal received the India Journal Competition 2001. Two of City level Official Language Implementation Committees of the Bank (Delhi and Chandigarh) awarded Region A: First Prize Region B: First Prize Received Second highest Rajbhasha

6.

2002

7.

2001 Excellence Award during VIth All

8.

Rajbhasha Deptt. Of Home Ministry

2001

9.

Govt of Indias Indira Gandhi Rajbhasha Shield

Award in this competition

Pratiyogita Award 2001 10. IBA Trophy Best Bank Govt. of Indias Indira Gandhi Rajbhasha Shield Pratiyogita Award 12. Bank of the Year 2000 Mayaram Surjan 13. Foundation, Raipur 2000 The Bankers Magazine, part of the 2000 prestigious Financial Times, London awarded this prize to the Bank PNB Staff Journal bagged Excellence Journal of the year Award during 3rd All India Journal Competition 1999 2001 For Excellence on promotion of Kisan Credit Card Scheme Received Second highest Rajbhsha Award in this competition

11.

2001

INTRODUCTION OF THE STUDY

NEW PRODUCTS OF PNB

FOR CBS BRANCHES : 1. PNB DEBIT CARD. Punjab National bank has launched Debit Card and the branches
rolled over in CBS are authorized to issue debit cards to all their customers. The Debit Card is valid in our ATMs. ATMs of member banks UTI Bank, Indian Bank, And ICICI Bank as well as merchant establishment displaying Maestro or Cirrus logo for purchasing of goods and services. Debit Card is issued free of cost along with free personal accident insurance policy of Rs. 2 Lacs. Maximum cash withdrawal limit for Debit Card holders through ATM is Rs. 15000/- and maximum limit of purchases per day is Rs. 25000/- All existing customers are eligible for issuance of Debit Cards. Facility will be extended to individual customers only having SF, Current A/cs or OD A/cs.

2.

PRUDENT SWEEP:
(For Saving A/c holder) Under this scheme in which sweep-in and sweep-out facility has been provided to saving fund A/c holders of CBS branches who are maintaining a balance of Rs. 50,000 and above.

Facility of Sweep-in and Sweep-out or automatic transfer of balance from saving A/c exceeding of Rs. 50,000 with minimum of Rs. 10,000 and thereafter in multiple of Rs. 10,000 to fixed deposit for 179 days at the prevailing rates at the time of receipt of the cheque in the a/c the money available in the A/c will be utilized first and in case of any short fall the amount will be transferred from the FD a/c in the multiple of Rs. 10,000.

ADDITIONAL BENEFITS:
* Free ATM cum Debit Card * Free Remittance facility of up to 2 remittances with a * Free collection of outstations cheques. * No purchasing fee in any one retail loan up to Rs. 5,00,000. maximum amount of Rs. 20,000 per month.

3. SMART ROAMER:
(For current A/c holders) Under this scheme in which Sweep-in and Sweep-out facility has been provided to current A/c holders of CBS branches who are maintaining a balance Rs. 1,00,000 and above. Facility of Sweep-in and Sweep-out or automatic transfer of balance from current A/c exceeding of Rs. 1,00,000 with minimum of Rs. 10,000 and thereafter in multiple of Rs. 10,000 to fixed deposit for 179 days at the prevailing rates at the time of receipt of the cheque in the a/c the money available in the A/c will be utilized first and in case

of any short fall the amount will be transferred from the FD a/c in the multiple of Rs. 10,000.

ADDITIONAL BENEFITS:
* Free ATM cum Debit Card * Free Remittance of funds up to Rs.25, 000 per month to any branches having CBS connectivity. * quarter. * No processing fee up to any one loan of Rs. 5,00,000 under schematic lending. * One cheque book of 50 leaves free of cost per quarter. * Same date credit of outstation cheques drawn on other CBS branches. * Immediate credit of outstation cheques up to Rs. 15,000. 4. INTERNET BANKING: Punjab National bank has launched Internet banking facility on 6.8.2003. Presently all CBS branches are providing the Internet banking services. The following facilities are being offered through Internet banking services and the same can be availed by customers through their computers at any point of time. 1. A/c details. 2. Transfer of funds. 3. Opening and closing of A/cs. Free collection of one outstations cheque Rs. 10,000 in a

4. Request for statements of A/cs, ATM Cards, Credit Card, Cheque book, Lockers, Gift cheque, change of address etc. 5. Another facility on-line booking of railway ticket and on-line payment through Internet banking.

FOR ALL BRANCHES: 1. INSURANCE BUSINESS:

Punjab National bank has entered into a tie-up with New India Assurance Co. Ltd. For the purpose of Non-life Insurance business July 2003. We have identified 41 specified persons who have been imparted training and they have also cleared the examination conducted by Insurance Regulatory Authority of India and are duly authorized to conduct insurance business. Till Jan 2004, these SPs have got issue 21147 policies and collected the premium of Rs. 297.06 Lakhs. The commission earned during the Process is Rs17.58Lac.(up toDec 2003)

2. PNB INTERNATIONAL CREDIT CARD:

Bank has tie-up with HSBC and this product is available only in branches of Chandigarh, Punchkula, and Gurgaon. Presently we are offering free credit card along with one at on card to our customers. Customers can avail bonus points facility, no surcharge (on petrol)

facility apart from free air and personal accident facility. Customers can also avail ATM facility (maximum 40% of the limit).

INTRODUCTION OF THE STUDY

Punjab National Bank is one of the leading nationalized Bank in
providing Services to the customers like Saving Account, Current Account, O/D Account, C/C Account, Car Loans, Education Loans, Personal Loans and Home Loans etc. With the opening of Indian economy, globalization, liberalization the companies have to face a lot of competition to survive in the market. They have to establish themselves in such a way that their products are sold because their name is associated with them. The project report titled CONSUMER FINANCE BY COMMERCIAL BANK has been carried out with the view to compare the loans of Punjab National Bank with other banks. This will help to ascertain the standing of the bank in the market.

OBJECTIVE OF THE STUDY

OBJECTIVES OF THE STUDY

THE STUDY WAS CONDUCTED WITH THE FOLLOWING OBJECTIVES :
1)

To study different types of Loans provided by different Banks. To study the Eligibility required for different of loans for different

2)

banks.
3)

To study the Interest Rate charged by different banks for different

type of loans.
4)

To study the Repayment period of the loans provided by different

banks.
5)

To study the Quantum of the Loans provided by different banks.

RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

RESEARCH DISCIPLINE

Means of obtaining Information - A contact method was used

which means personal contact was made to different persons.

Time available for Research - A period of 42 days (7 weeks) was

taken for the research.

SAMPLE DESIGN

Sample Area - Sample area was Ambala Cantt and Ambala City. Sample Unit - A sample of different type of loans was taken into
account for assessment.

Sample Size - This refers to the number of persons to be

surveyed. Due to the limitation of time and money, it is not possible to contact each and every individual keeping in mind these constraints the total of sample size of 50 respondent is considered appropriate, to keep the sample accurate as well a manageable.

Sample Procedure - The methodology used to assess the different

rate of interest charged, repayment period, margin, and amount of loan provided by different bank. Sampling method used was convenience sampling. Technically convenience sampling means a sample which is easy or convenient to pick for the survey.

DATA COLLECTION METHOD

Primary Sources: Primary data refer to information obtained from first hand by
the researcher on the variables of interest for the specific purpose of the study. There are various ways of collecting primary data like telephonic interviews, observing people etc. In my study the primary sources consisted of face to face interactions with the PUNJAB NATIONAL BANK. Also I got questionnaires filled from company officials to get an implicit view about the consumer finance which are in practice.

Secondary Sources: Secondary data refers to information gathered from sources

already existing. There are several sources of secondary data like books & periodicals, census data etc. In order to meet the objectives of the study I have obtained all the details and information regarding PUNJAB NATIONAL BANK from the secondary sources also. These include:-

a) Companies documents Journals and blogs

b) Corporate website

c) Online

Loan Provided By PNB

LOANS
PROVIDED BY PUNJAB NATIONAL BANK
'PNB FIN-BASKET' SCHEME

1. OBJECTIVE
Offers attractive benefits as part of a Package to those customers who have the capacity and are willing to avail a minimum specified loan amount under at least two or more specified Retail Loan Schemes.

2. SCHEME APPLICABILITY
Only branches approved by regional manager, zonal manager (for branches under their direct reporting) will do financing under the scheme.

3. ELIGIBILITY
Individuals, including joint owners, who are willing to avail a minimum loan of Rs.5.00 lac as a package under at least two, specified Retail Loan Schemes at a time. One of which necessarily be for HOUSING and the other may be any one of the following purposes:-Car, Personal or Education. At the same time, such individuals/ including joint owners should have adequate capacity to regularly service such loans.

4. PURPOSE

Finance will be allowed for :

Meeting need based requirement of purchase/ construction/addition/repair/alteration/renovation/ House Building. Loan on pari passu or second charge basis only to confirmed employees of Central/ State Government / Public Sector Undertakings (PSUs) maximum upto Rs. 20 lacs. The quantum of loan be decided taking into account the amount of earlier loan availed and repaying capacity of the borrower. furnishing of house/Flat. Loans are also available for purchase of land, plot for

Purchase of New Car:

Meeting urgent requirements of personal nature, such as marriage of children, holiday, foreign travel, family function, medical expenses etc. However, loan will not be granted for speculation purposes.Education for Self or Children, including the school education of the child.

5. AMOUNT OF LOAN For For Housing : Car :

Need Based Minimum Minimum Rs.2 Rs.2 lac. lac.

Maximum Rs. 50 lacs Need Based

For Personal Needs : Need Based - Minimum Rs.1 lac

Maximum Rs. 2 lacs

For Education :
For Studies in India - Minimum Rs.1 lac Max. Rs.5.00 lac For Studies abroad - Minimum Rs.1 lac Max. Rs.10.00 lac

6. MARGIN
10% except when loan is availed for Personal and or Educational needs in which it shall be Nil .

7. RATE OF INTEREST Housing -

TENOR For loans repayable in/upto

Rate of Interest @percent p.a. REVISED w.e.f. 01.08.2003

i) Upto 5 years ii) Above 5 & upto 10 years

7.75% 8.25%

Car - PTLR presently 11.50% Personal - 13% Education - 50 basis points below PTLR viz.11%

8. REPAYMENT Housing - Maximum 10 years (120 months) in equal Monthly

Installments.

For Car and Personal - Maximum 4 years (48 months) in

equal Monthly Installments.

For Education - Maximum 7 years (84 months) in equal

Monthly Installments. Otention of advance cheques (P.D.Cs) signed by the borrowers be ensured towards repayment of equated monthly installments along with letter of deposit. In case of Housing and Education Loans minimum 24 advance cheques be obtained at a time. In case of loan of other purposes cheque for complete repayment period be taken.No moratorium period for repayment will be allowed and repayment to commence immediately.

9. MODE OF DISBURSEMENT
As per extent guidelines of specific schemes viz. Housing, Car, Personal and Education. However, No charges for issue of Demand Draft /Bankers cheques are to be levied.

10. INSURANCE
Comprehensive Insurance Policy to be obtained where loan is allowed for Housing and Car needs.

11. SECURITY

Housing - Equitable/ Registered Mortgage of the House/Flat/

Plot Financed. Obtention of pari passu or second charge over the property mortgaged in favor of other Lender in situations where senior authorities consider requests and allow loan only to confirmed employees of Central / State Govts. / Public Sector Undertakings, who have raised funds for construction / acquisition of a accommodation from other sources and need supplementary finance, for an amount of loan of maximum upto Rs. 20 lacs, which, however, should be for a minimum of Rs. 2lacs as prescribed above.

Car - Hypothecation of the Vehicle financed.

Equitable mortgage should be for the total amount of loan.

12. GUARANTEE
Suitable guarantee acceptable to the Bank may be obtained which may also include guarantee from family members/other relatives.

13. UPFRONT & DOCUMENTATION CHARGES

Flat Upfront charges of Rs.2, 500/- & no documentation charge.

14. PREPAYMENT PENALTY

In case any of the loan facilities allowed are adjusted within a period of three years, borrower(s) will be required to pay a

prepayment Penalty @ 2% on the amount which had not become due for payment.

15. GENERAL
The confessional loan facility is available provided the combined availment is Rs. 5 lacs or more. Equitable Mortgage of the Immovable Property against which Housing loan has been allowed will secure the combined loan for two or more purposes. Equitable Mortgage shall not to be release till final adjustment of all the loans.

HOME LOAN

HOUSING LOAN EMI Calculator

PNB reaches out to you with fast, friendly and most convenient
home loans for: Construction or purchase of house/ flat. Purchase of house/ flat on First Power of Attorney basis from the original allottee. Carrying out repairs/ renovations/ additions/ alterations to existing house/ flat. Extent of loan Individual

For construction/purchase of house/ flat: 80% of the cost of

construction of house or purchase of house/ flat . For carrying out repairs/ renovation/ additions/ alterations: 80% of the estimated cost subject to maximum of Rs. 20lacs. Loan upto Rs.10 Lacs for purchase of Land/Plot. Loan is available maximum upto Rs.2 Lacs for furnishing. Security Mortgage of property for which finance is being given. In case of purchase of house/ flat from housing board/ society where mortgage cannot be created immediately, a tripartite agreement shall be executed amongst the housing board/ society, borrower and the Bank. In case of purchase of house/ flat on first power of attorney, additional security equal to 125% of the loan amount by way of mortgage of some other property or pledge of bank's FDR/ LIC policy/ Govt. Securities, NSCs, KVPs, IVPs, / PSU Bonds etc. has to be provided.

Suitable third party guarantee acceptable to the Bank which may include guarantee from family members/ other relatives. Rate of Interest (As on 15.01.2004)

RATE OF INTEREST UNDER FIXED OPTION: TENOR For loans repayable in/upto i) Upto 5 years ii) Above 5 & upto 10 years iii) Above 10 years & upto 20 years iv) Above 20 years & upto 25 years Rate of Interest @ percent p.a. Existing w.e.f. 01.01.2004 9.25 10.25 10.50 11.00

The above rate of interest structure is not applicable on

housing loan sanctioned earlier under the fixed option. RATE OF INTEREST UNDER FLOATING OPTION: TENOR For loans repayable in/upto i) Upto 5 years ii) Above 5 & upto 10 years iii) Above 10 years & Rate of Interest @ percent p.a. Revised w.e.f 15.01.2004 7.75 8.00 8.25

upto 20 years iv) Above 20 years & upto 25 years

9.00

Rates Under "PNB FIN-BASKET' SCHEME

TENOR For loans repayable in/upto i) Upto 5 years ii) Above 5 & upto 10 years Rate of Interest @ percent p.a. Revised w.e.f 15.01.2004 7.75 7.75

The approximate per lac EMI on different periods

(Tenor) of Repayment as per the revised rate of Interest Structure: EMI-FLOATING rate of interest option EMI (Rs. per Rate of Tenor EMI-FIXED rate of interest option EMI (Rs. per

Rate of Tenor Lac) Lac) Interest (yrs) Advance Arrear Interest (yrs) Advance Arrear 7.75* 8.00 8.25 8.25 9.00 9.00 5 5 10 15 20 25 Basis 2000 2010 1210 840 890 830 Basis 2010 2020 1220 850 900 830 9.25 10.25 10.50 10.50 11.00 11.00 5 10 15 20 20 25 Basis 2070 1320 1090 990 1020 970 Basis 2080 1330 1100 990 1030 980

*.For Housing Loans under 'PNB Fin-Basket' Scheme.

Option for Fixed or Floating Rate of Interest exercised by the borrower will not be allowed to be changed for a minimum period of 3 years, where after any change would be at the discretion of the Sanctioning Authority. Repayment
Loan is to be repaid in equated monthly installments within a period of 25 years or before the borrower attains the age of 65 years.

Disbursement For outright purchase of house/ flat, the loan amount will be paid in lumpsum to the vendor. For house/ flat under construction, the loan amount will be disbursed in stages as per progress of construction/ demand by selling agency.

CAR

LOAN

CAR FINANCE EMI Calculator

Own a vehicle with the friendliest and most convenient car

loan. Either you can purchase a new Car/ Van/ Jeep or raise loan to purchase old vehicles that are not older than 3 years. Finance will be provided for purchase of vehicle of indigenous/ foreign makes. Eligibility

Individuals as well as Business Concerns (Corporate or noncorporate). Amount of Loan (for Salaried Class)

25 times of the monthly net salary or Rs.7 lac, whichever is

lower. Income of spouse can be taken into account for determining loan amount. In such cases, the spouse shall stand as a guarantor.For Business Concerns: No ceiling in loan amount. Processing fee is nominal. Margin

20%
Security

The vehicle purchased with the amount of loan is to be

hypothecated to the Bank. It will be registered in the name of the borrower jointly with the Bank. Guarantee of spouse, if employed or third party guarantee is acceptable to Bank. Rate of Interest

For Car Loans

For Loans up to Rs. 2 lacs: BPLR + 0.50 % (presently

12.00% per annum)* For Loans above Rs. 2 lacs: BPLR + 1.50% (presently 13.00% per annum)* Car Loans of all amounts repayable up to 1 year - 9.50% p.a
* Subject to change.

Repayment (For new Car/ Van/ Jeep)

The loan amount together with interest is to be repaid maximum in

84 equated monthly installments. For old Car/ Jeep/ Van: The loan amount together with interest is to be repaid maximum in 60 equated monthly installments. Disbursement

The intending borrower will be required to settle the transaction

for purchase of vehicle needed by him with the seller and will be required to deposit the difference of the cost of the vehicle to amount of loan, and thereafter, the advance will be allowed to him from the bank by paying the entire price of the vehicle to the seller directly on behalf of the borrower.

PERSONAL LOAN SCHEME FOR PUBLIC

Eligibility

Army officers maintaining saving fund, current a/c at the branch of

our bank in which the salary is being credited.Confirmed government employees of central or state government. Permanent employees of institutions including schools, colleges, public sector undertakings, and reputed corporate whose salary is being disbursed through the concerned bank branch.Professionally qualified doctors viz. M.B.B.S., B.D.S. and Above. Confirmed employees of central or state government schools, colleges, universities and reputed PSUs whose are not drawing their salary through a/cs maintained with our branches. Term loan: Minimum amount of loan will be Rs. 10000 and Maximum amount of loan is Rs. 100000 or 10 times monthly net salary whichever is lower.

Nature and amount of loan

Purpose To meet the urgent requirements of personal nature such as education, marriage of children, foreign travel, family functions, medical expenses etc.

Minimum net monthly income

Rs. 8500 per month for eligible customer at metro centers.

Rs. 7000 per month for eligible customer at urban centers. Rs. 5000 per month for eligible customer at Semi-urban and rural centers. However, for teachers whose salary is the credit and disbursed PNB branches the minimum net monthly income criteria shall be Rs. 5000 at all centers. Margin Nil. Rate of Interest

For customer(incl. doctors, getting salary through

bank) For others

15% 16%

above may waive obtaining of guarantee on merits. Repayment 48 equated monthly installments comprising of principal and interest or remaining period of service, which ever is earlier. Installment to commence one month after disbursement of loan. The sanctioning authority to insure that the likely period of stay of the borrower is commensurate with the repayment period allowed. Documentation

Security

Suitable guarantee acceptable to the bank. RM/CM and

Loan application form

Term loan agreement Guarantee deed PNB. Affidavit Statement of a/c of prospective borrower minimum for last 6 months. Latest authenticated salary slip/ certificate.

PERSONAL LOAN SCHEME FOR PENSIONERS

Eligibility All type of pensioners drawing their pension through our branches. This includes family pensioners and Ex-employees of our Bank. PNBs pre 1986 retires who getting ex-gratia are also eligible. Further, pensioners whose pension is being received by the Bank trough Department of Pension Distributing Offices (DPDOs) may also be allowed loan under the scheme. Nature of loan

Demand loan
Purpose

To meet personal needs including medical expenses etc.

Minimum net monthly income

Rs. 8500 per month for eligible customer at metro centers.

Rs. 7000 per month for eligible customer at urban centers. Rs. 5000 per month for eligible customer at Semi-urban and rural centers. However, for teachers whose salary is the credit and disbursed PNB branches the minimum net monthly income criteria shall be Rs. 5000 at all centers. Margi n Nil. Loan amount Maximum loan amount shall be Rs.60000/- OR amount equivalent to 10 times monthly net pension whichever is lower. Rate of Interest Up to 25000 BPLR+1% Above 25000 BPLR+2% Security Suitable guarantee of spouse eligible for family pension to be obtained OR of any other family member of means OR a third party guarantee acceptable to the Bank. Repayment

Loan along with interest to be repaid in maximum24 equated

monthly installments. the installments to commence one month after disbursal of loan. The installments will be deducted from the pension at the time of payment of pension for which a letter of authority shall be obtained from the Pensioner. Documentation

Loan application form Term loan agreement Guarantee deed PNB. Affidavit Statement of a/c of prospective borrower minimum for last 6 months. Letter of Request. Letter of Authority. Promissory Note.

EDUCATION LOAN

EDUCATION LOAN - "VIDYALAKSHYAPURTI" EMI Calculator

PNB's attractive Education Loan Scheme - "Vidyalakshyapurti" is designed to provide financial support to deserving students to undertake basic education and to the meritorious students to pursue higher professional and technical education in India and Abroad. The Scheme enables all type of needy students viz., students of +2 Stage, Graduation courses - B.A., B.Com., B.Sc. etc., Post-Graduation courses, Masters in Ph.D; Professional courses, Engineering, Medical, Agriculture, Veterinary, Law, Dental, Management, Computer etc. Computer Certificate Courses of reputed Institutes accredited to Department of Electronics or Institutes affiliated to University; Courses like ICWA, C.A., CFA etc., courses conducted by IIM, IIT, NIFT etc., Evening courses of reputed Institutes, Diploma / Degree courses conducted by Colleges, Universities approved by UGC / Government / AICTE etc., Courses offered by National Institutes and other reputed Private Institutes, in order to meet the Cost of their studies in India and abroad.

Students should approach the branch nearest to the place of

domicile.

Eligibility Student eligibility

Should be an Indian National.

Secured admission to Professional / Technical courses through Entrance Test / Selection process. Secured admission to foreign University / Institutions.
Student should have secured pass marks in the qualifying Examination for admission

to Graduation Courses.

Expenses considered for Loan

Fee payable to College / School / Hostel

Examination / Library / Laboratory fee. Purchase of books / equipments / instruments / uniforms. Secured admission to foreign University / Institutions. Caution Deposit / Building Fund / Refundable Deposit supported by Institution Bills / Receipts. Travel Expenses / Passage money for studies abroad. Purchase of computers - essential for completion of the Course. Any other expense required to complete the course - like study tours, project work, thesis, etc.

Quantum of Finance

Need based finance, subject to repaying capacity of the parents /

students with margin and the following ceilings: For studies in India: Maximum Rs.7.50 lacs. For studies abroad: Maximum Rs.15.00 lacs.
Margin Up to Rs.4.00 lacs: Above Rs.4.00 lacs:

Studies in India Studies Abroad

Nil. 5% 15%

Security Up to Rs.4.00 lacs: No Security.

Above Rs.4.00 lacs:

Collateral Security of Suitable value (equivalent to 100% of the amount of loan) / co-obligation of parents / guardian / third party.

Assignment of future income of the student for repayment of loan shall be taken in addition to the above. The security can be in the form of land / building / Govt. Securities / Public Sector Bonds / Units of UTI, NSC, KVP, LIC Policy, Gold, Shares / Debentures, Bank Deposit in the name of the student parent / guardian or any other third party with suitable Margin. The document should be executed by both the student and the parent / Guardian. Rate of Interest PTLR (Presently 11.50%) PTLR + 1% (presently 12.50%)

Upto Rs. 4 lacs Above Rs.4 lacs

The interest shall be debited monthly on simple basis during the Repayment holiday / Moratorium period. Penal Interest @2% be charged for above Rs.2.00 lacs for the overdue amount and overdue period.

Repayment Repayment Holiday Moratorium

/ Course period + 1 year OR 6 months after getting job, whichever is earlier.

Principal and interest to be repaid in 5-7 years after commencement

of repayment. If the student is not able to complete the course within the scheduled time, extension of time for completion of course may be permitted for a maximum period of 2 years.

1% concession can be permitted in interest to loanees if the interest

is serviced by them during the study period and the repayment holiday specified for interest / repayment under the Scheme. Upfront Fee Time Norms Nil

Loan Applications have to be disposed of within a period of 15 days

to one month but not exceeding the time norm stipulated for disposing of loan applications under Priority Sector Lending. Loan to be sanctioned by the branch nearest to the place of domicile of the student. Check List

To facilitate expedious disposal of applications, a check-list regarding

documents, security etc., along with application forms for Education loans be provided to intending borrowers. An illustrative check-list is as under: * * * * * * * Loan application on Bank's format. Passport size photograph Proof of Address. Proof of Age. Proof of having secured pass marks in last qualifying examination. Letter of admission in professional, technical or vocational courses. Prospectus of the course wherein charges like Admission Fee, Examination Fee, Hostel Charges etc. are

mentioned. Details of Assets & Liabilities of parents.

In case loan amount is above Rs.4.00 lacs : *. Particulars of Guarantors and details of their Assets & Liabilities. *. If immovable property offered as Collateral Security - copy of Title Deed, Valuation Certificate and Non-encumbrance Certificate from approved Lawyer of the Bank. Photocopy of Passport & Visa, in case of study abroad. Any other document/information, depending upon the case and purpose of the loan.

ANALYSIS AND

INTERPRETATION
ANALYSIS AND INTERPRETATION
The products are compared on the basis of following Parameters:
Eligibility Quantum of loan Rate of Interest, and Repayment period

HOME LOANS
Eligibility criteria
Punjab National Bank

Individuals. Joint owners are also eligible. State Bank of Patiala

Individual Group of individuals Bank of Punjab

B.O.P home loans are available to resident and non-resident Indians. UTI Bank

The applicant should be at least 24 years of age and a maximum of 65 years at the time of loan maturity. Salaried individual with a net monthly income of Rs. 7500 and above. Self-employed/professional with a minimum net annual income of 1.50 lakhs are eligible for the loan. Clubbing of income of spouse is permitted, to arrive at the quantum of eligibility.

NOTE: - Only UTI Bank specifics the age limit necessary for getting of a house loan and for all other banks eligibility of getting a house loan is that

individual and joint owners both can apply for a house loan. It means that getting of house loan from UTI Bank is quite difficult.

Quantum of loan criteria

Limit/Bank MAXIMUM MINIMUM PNB 50Lacs 2Lacs SBOP 50Lacs 2Lacs BOP 50Lacs 2Lacs UTI Bank 50 Lacs 1Lacs

Quantum of home loan

Rupees(in Lacs) 60 50 40 30 20 10 0
M IM U M IN IM U M

PNB SBOP BOP UTI Bank

M A

Limit
NOTE: - Maximum loan provided by every bank is Rs. 50 lacs and minimum loan is Rs. 2 lacs except UTI Bank. Minimum loan provided by UTI Bank is Rs. 1 lac.

Rate of interest criteria

Years/Bank Up to 5 years

PNB 7.75%

SBOP 8.00% 8.50% 9.00% NA

BOP NA 8.25% 8.75% NA

UTI Bank 7.75% 8% 8% N.A

Above 5 & up 8.00% to 10 years Above 10 & 8.25% up to 20 years Above 20 & 9.00% up to 25years

Home loan interest comparision table

Rate of interest(%)

10.00% 8.00% 6.00% 4.00% 2.00% 0.00% PNB

<=5 yrs

SBOP
6 to 10 yrs

BOP

UTI Bank

11 to 20 yrs

Banks

21 to 25 yrs

NOTE:- Punjab National Bank and UTI Bank charges very low rate of interest (7.75%). and rate of interest charges by other banks is minimum 8%.

Repayment period criteria

Punjab National Bank

Loan is to be repaid in equated monthly installments within a period of 25 years or before the borrower attains the age of 65 year State Bank of Patiala In 10 years (maximum) Purchase of Plot: Normally, repayment will commence from the following month after full disbursement has been made. Bank of Punjab Minimum repayment period shall be 5 years and maximum period is 20 year or up to the retirement age or 65 years as applicable. Repayment also includes pre EMI interest and equated monthly installments through PDCs (Post Dated Cheques). Deduction through salary account is also acceptable. The repayment of a loan comprises of interest and principal. UTI Bank Loan is to be repaid in equated monthly installments within a period of 20 years or before the borrower attains the age of 65 year

NOTE:- Only Punjab National Bank provides maximum repayment period

i.e. 25 years where as Bank of Punjab and UTI Bank provide repayment period of 20 years and State Bank of Patiala provide 10-year repayment period.

Eligibility criteria

CAR LOAN

Punjab National Bank Individuals as well as Business Concerns (Corporate or non-corporate). State Bank of Patiala Permanent/retired Govt.employees or employees of PSUs or of reputed establishments and defence personnels with minimum of 1-year service and other like persons in business/trade, professionals, and agriculturists and in private employment etc. Bank of Punjab

Salaried Individual Self employed/ Sole Proprietor Partnership firm Private or Public Ltd. Company

UTI Bank

Salaried Individual: Salaried individual with a net monthly income of Rs. 7500 and above. Self-employed: Self employed with a net annual income of Rs. 2 lakhs are eligible to apply.

NOTE: - Eligibility required for car loan is same for every bank i.e. salaried individual and self employed both can apply for a car loan.

Quantum of loan criteria

Punjab National Bank

25 times of the monthly net salary or Rs.7 lac, whichever is lower Income of spouse can be taken into account for determining loan amount. In such cases, the spouse shall stand as a guarantor. For Business Concerns: No ceiling in loan amount. Processing fee is nominal. State Bank of Patiala

For salaried persons, 24 times net take home salary. For others, 2 times net annual income Minimum Rs. 2lacs, Maximum Rs. 12lacs Bank of Punjab

Up to 85% of vehicle value

Option of spreading the repayment over a period ranging from 1 year to 5 years. UTI Bank

The car loans are offered to individuals as well as companies.

The loans cover up to 85% of the cost of the car (plus registration and first year insurance charges) is financed.

Rate of interest criteria

Punjab National Bank

For Loans up to Rs. 2 lacs: BPLR + 0.50 % (presently 12.00% per annum)* For Loans above Rs. 2 lacs: BPLR + 1.50% (presently 13.00% per annum Car Loans of all amounts repayable up to 1 year - 9.50% p.a State Bank of Patiala

Floating: 11.25% Fixed: 11.50% Bank of Punjab

Interest rate are offering on monthly reducing balances. UTI Bank

Interest charged at the rate of 13% per annum, payable in equated monthly installments.

NOTE: -Rate of interest charges for car loan is different for every bank. Some bank charges on floating and fixed basis where as some charges on the basis of quantum of loan given and some chares on year basis, monthly reduces basis e.t.c.

Repayment period criteria

Punjab National Bank The loan amount together with interest is to be repaid maximum in 84 equated monthly installments State Bank of Patiala The loan amount together with interest is to be repaid maximum in 60 equated monthly installments Bank of Punjab

Option of spreading the repayment over a period ranging from 1 year to 5 years. UTI Bank

Options are available where you can pay back the loan by way of monthly installments spread over a period ranging from 1 year to 5 years. NOTE:-Only Punjab National Bank provides maximum repayment period i.e. 7 years where as Bank of Punjab, UTI Bank provide and State Bank of Patiala provide 5year repayment period.

PERSONAL LOAN
Eligibility criteria
Punjab National Bank

Army officers maintaining saving fund, current a/c at the branch of our bank in which the salary is being credited.

Confirmed government employees of central or state government. Permanent employees of institutions including schools, colleges, public sector undertakings, and reputed corporate whose salary is being disbursed through the concerned bank branch. Professionally qualified doctors viz. M.B.B.S., B.D.S. and Above. Confirmed employees of central or state government schools, colleges, universities and reputed PSUs whose are not drawing their salary through a/cs maintained with our branches. State Bank of Patiala

Employees with minimum services of 2 years and minimum NMI of Rs. 5000 are eligible for loan. Bank of Punjab

Person should be between the age of 25 and 58 years. The person should be an employee of central Govt., PSU or a Public Limited Company professional. UTI Bank

Any individual in a permanent job with a Government organization/ reputed company for at least 3 years with a minimum net income of Rs. 7500/- p.m. Any individual who is self employed for the last 3 years with a minimum annual net income of Rs 1 lac. All applicant should be above 24 years of age and less than 60 years at the termination of the loan.

NOTE: -For getting a personal loan only one condition is required i.e.
individual must maintain saving fund, current account in the bank in which his salary is being credited.

Quantum of loan criteria

Limit/Bank MAXIMUM MINIMUM PNB 1Lacs 10000 SBOP 1.50Lacs 1Lacs BOP 2Lacs 25000 UTI Bank 7.50 Lacs 25000

Quantum of Personal loan

8 7 6 5 4 3 2 1 0
U M IN IM IM U M

Rupees(in Lacs)

AX

PNB SBOP BOP UTI Bank

Limit

NOTE: - UTI Bank provide Maximum personal loan of Rs.7.50 lacs where as other banks provide between 1 lac to 2 lacs and in case of minimum State Bank of Patiala provide loan of Rs. 1 lac where as other banks provide between 10000 to 25000.

Rate of interest criteria

Bank PNB SBOP BOP UTI Bank Rate of Interest For customer (.getting salary through bank)15% For others--16% 13.75% p.a. (2.5% above MTPLR) Upto Rs.50000 Above Rs. 50000 16% 15% 16%

NOTE: -Rate of interest is same for every bank i.e. 15% for customer (.getting salary through bank) and for others 16%. Only one i.e. UTI Bank charges same rate of interest from each person whether customer of bank or not charges 16% rate of interest.

REPAYMENT PERIOD CRITERIA

Punjab National Bank 48 equated monthly installments comprising of principal and interest or remaining period of service, which ever is earlier. Installment to commence one month after disbursement of loan. The sanctioning authority to insure that the likely period of stay of the borrower is commensurate with the repayment period allowed. State Bank of Patiala

The loan amount together with interest is to be repaid maximum in 48 equated monthly installments (In 4 years (maximum)) Bank of Punjab Convenient option of 12 to 48 months through post-dated cheques of Equated Monthly Installments.

UTI Bank Options are available where you can pay back the loan by way of monthly installments spread over a period ranging from 1 year to 4 years.

NOTE: - Every bank i.e. Punjab National Bank, Bank of Punjab, UTI
Bank and State Bank of Patiala provide 4year repayment period.

EDUCATION LOAN
Eligibility criteria
Punjab National Bank

Should be an Indian National Secured admission to Professional / Technical courses through Entrance Test / Selection process Secured admission to foreign University / Institutions Student should have secured pass marks in the qualifying Examination for admission to Graduation Courses.

State Bank of Patiala

Indian national, secured admission to graduation/post graduation/ professional/ technical courses. Bank of Punjab

Should be an Indian citizen, minimum of 18 years of age. Should have a valid passport for education abroad. Should have completed admission formalities with an Indian University, College or Institute in case of education loan in India or the foreign university/ Institute in case of education loan abroad. UTI Bank Indian national, secured admission to graduation/post graduation/

professional/ technical courses.

NOTE:-Eligibility required for education loan is same for every bank i.e.
individual must be Indian national, Indian citizen, minimum of 18 years of age Should have a valid passport for education abroad.

Quantum of loan criteria

Purpose/Bank India Abroad PNB 7.50 Lacs 15 Lacs SBOP 5 Lacs 10 Lacs BOP UTI Bank 7.50Lacs 7.50 Lacs 25 Lacs 15 Lacs

Quantam of Education loan

30 25 20 15 10 5 0 India Abroad
Purpose

Ruppes(in Lacs)

PNB SBOP BOP UTI Bank

NOTE: -In India only one bank i.e. State Bank of Patiala provide
minimum education loan of 5 lacs and all other banks provided education loan of 7.50 lacs. For Abroad State Bank of Patiala provide loan of 10 lacs where as Punjab National Bank and UTI Bank provide loan of 15 lacs and Bank of Punjab provide loan of 25 lacs. Rate of interest criteria Limit/Bank PNB SBOP BOP UTI Ban k

Up

to 4 Lacs

Above Lacs

PTL R (Pres ently 11.50 %) PTL R + 1% (pres ently 12.50 %)

MTPLR (11.25%)

12.5 %

12 %

MTPLR+1%(12.25 %)

13%

13%

NOTE:- Rate of interest for education loan is charges same by every bank
with a very little difference ranging from 11.25% to 13%.

REPAYMENT PERIOD CRITERIA

Punjab National Bank Course period + 1 year OR 6 months after getting job, whichever is earlier.

Principal and interest to be repaid in 5-7 years after

commencement of repayment. If the student is not able to complete the course within the scheduled time, extension of time for completion of course may be permitted for a maximum period of 2 years.

1% concession can be permitted in interest to loanees if the

interest is serviced by them during the study period and the repayment holiday specified for interest / repayment under the Scheme. State Bank of Patiala

The loan amount together with interest is to be repaid maximum in 84month (7 years (maximum)) Bank of Punjab

Loan is to be paid in 5 years, by way of Equated Monthly Installments Moratorium period of 1 year after completion of course or 2 months after getting a job, whichever is earlier. UTI Bank

Repayment of the loan would commence 1 year from the date of completion of the course or 6 months from the date of getting a job, whichever is earlier.

NOTE:- Only Punjab National Bank and State Bank of Patiala

provides maximum repayment period i.e. 7 years where as Bank of Punjab provides 5 years repayment period and in case of UTI Bank repayment of the loan would commence 1 year from the date of completion of the course or 6 months from the date of getting a job, whichever is earlier.

SCOPE OF
THE

STUDY

SCOPE OF THE STUDY

Each and every project study along with its certain objectives also has scope for
future. And this scope in future gives to new researches a new need to research a new project with a new scope. Scope of the study not only consist one or two future business plan but sometime it also gives idea about a new business which becomes much more profitable for the researches then the older one. Scope of the study could give the projected scenario for a new successful strategy with a proper implementation plan. Whatever scope I observed in my project are not exactly having all the features of the scope which I described above but also not lacking all the features

Studying the Mechanics of the Consumer Finance Bank.

Study of Sanction and Disbursement Procedure in Loans. Study of the Sourcing, Credit and collections of Bank loans.

Study of Marketing Strategies of Bank Loans.

SUGGESTIONS

SUGGESTIONS
Company should concentrate towards the quality of customers and not towards the quantity of customers. Company should aim at increasing their production. Company should provide services to the employees. Company should sell their products more aggressively.

 Company should adopt new technologies for better work.

CONCLUSION

CONCLUSION
After competing this project, what I have concluded is that any organizations that wants to lead the market has to adopt some customercentered strategies. Punjab National Bank is paying full attention to customer care and is providing good services to its customers. The formalities which have to be fulfilled by the consumer in getting loan, are little bit complex, the customer has to submit various type of documents to the bank. This is a very time consuming process and even after submission of all documents sometime the customer has to face various problems in getting the loan. It is unfair to conclude that which bank is better than whom. Every bank has their own pros and cons like some banks charges low interest rate and on the other hand some bank provided better services to their customers.

LIMITATIONS

LIMITATIONS
Due to the limitation of time, area and other factors survey and analysis is limited to sample size of 4 companies and 4 products each of the 4 companies. The survey and analysis is only of 2 cities i.e. Ambala Cantt and Ambala City. Therefore, the sample selected May not match the result of entire Banking companies proportion because only 4 companies are taken into consideration. As round off figures have been taken, so the facts and figures are restricted to the extent of this point.

 Also many executives, officers and agents could not spare much time to answer queries, so many questions had to be either eliminated or edited to arrive at the conclusion. Since the scope of Banking is itself very vast, probably justice could not have been done in a short period of 7 weeks.

QUESTION-

NAIRE

QUESTIONNAIRE
NAME OCCUPATION LOCATION
.................................. ... ..

Q.1. How many times you visit the Banks?

a) Once/ twice in a week b) Fortnightly

Q.2. Your

views on banks overall performance?

a) Excellent

b) Good

c) Satisfactory

d) Poor

Q.3. What kind of different services provided by Banks?

a) ATM services b) Cash delivery at doorstep c) Credit card facility f) Tele banking

d) Tele draft facility e) Internet banking

Q.4. Are you satisfied with services provided by banks?

a) Yes b) No

Q.5. How much time taken to remit/withdraw the cash? a) Very fast b) Average c) Slow

BIBLIOGRAPHY

BIBLIOGRAPHY
WEBSITES: www.pnbindia.com www.indiainfoline.com www.utibank.com www.google.co.in www.indiatimes.com JOURNALS:

Financial Express Hindustan Times

OTHERS :

Bank Annual Reports Research Methodology

-C. R. Kothari