Ivy (11486) has joined this session. from Ivy (11486) to All Participants: Hello Lorna Cervantes!

Welcome to Linksys Live Chat. How may I help you? from lorna cervantes to All Participants: hello from lorna cervantes to All Participants: i have here a wrt54g ver.2 from lorna cervantes to All Participants: the wifi shows that the device is already connected from lorna cervantes to All Participants: but i cant access/browse on the internet from Ivy (11486) to All Participants: Can you go online wired to the router? from lorna cervantes to All Participants: i havent tried it yet from Ivy (11486) to All Participants: I need to ask you, where is this computer (used for this chat) connected to? The modem or router? from lorna cervantes to All Participants: prolink adsl2 modem/router from lorna cervantes to All Participants: one that my dsl provided from Ivy (11486) to All Participants: I see. The router needs to be configured first. from lorna cervantes to All Participants: how? from Ivy (11486) to All Participants: Let me help you with that. Before anything else, I may need to ask some questions that may help me assist you better. Have you contacted Linksys before? from lorna cervantes to All Participants: how? from lorna cervantes to All Participants: no this is the first time from Ivy (11486) to All Participants: I see. Please verify the following information: Name: lorna cervantes Email address: lorn_6@yahoo.com Phone number: 1-09213943236 Country: Philippines Language: English Product: WRT54G v2 from lorna cervantes to All Participants: yes from Ivy (11486) to All Participants: Thank you for that. May I have the Serial Number of your Linksys device? You may find the serial number on the sticker under the device itself. from lorna cervantes to All Participants: cdf50d3d8499 from Ivy (11486) to All Participants: Let's check the modem settings. What is the operating system of the computer we use for this chat (Windows7, Vista, XP, Mac OS)? from lorna cervantes to All Participants: xp from Ivy (11486) to All Participants: Please do the following steps on the computer we use for this chat: 1. Click on the Start (located at the bottom-leftmost of the screen). 2. Click on Control Panel. 3. Click on System. 4. Click on Hardware and then Device Manager. 5. Look for Network Adapters and click on the plus sign. from lorna cervantes to All Participants: ok

from lorna cervantes to All Participants: its all done from lorna cervantes to All Participants: what will i do next? from Ivy (11486) to All Participants: May I have the following information: * Address Type * IP Address * Default Gateway from lorna cervantes to All Participants: assigned by dhcp from lorna cervantes to All Participants: 192.168.1.2 from lorna cervantes to All Participants: 192.168.1.1 from Ivy (11486) to All Participants: Do you have another computer we can use? from lorna cervantes to All Participants: none but i have my i pod that also works w/ wifi from lorna cervantes to All Participants: can i use that? from Ivy (11486) to All Participants: No. from Ivy (11486) to All Participants: I will provide you the steps and copy it on your notepad. The next step will disconnects us from this chat session. Please do not start with the process until I am done providing the steps. from lorna cervantes to All Participants: ok from Ivy (11486) to All Participants: Please follow these steps on the router: * Press and hold the reset button for 30 seconds, after that * Unplug the power keep holding down the reset button for another 30 seconds. * Then, plug back the power keep holding down the reset button for 30 seconds, after that * Release the reset button. from Ivy (11486) to All Participants: Continue with the steps: 1. Connect the PC to the port one of the router then restart it. (This PC should be the one that can get online if directly connected to the modem). 2. Go to your desktop and double click on Internet Explorer (Located on the Start Menu in Windows XP). 3. When "Internet Explorer" opens type http://192.168.1.1 into the "Address" bar and click on Go. 4. The log-in window will appear. 5. Skip user name and type admin (admin is the default password) as the password, and click OK. 6. Click on the the MAC Address Clone sub tab and click on Enable and then click on "Clone your PC's MAC" then save the settings. 7. Go back to the "Basic Setup" tab and look for the LAN IP which is 192.168.1.1. 8. Change the IP address to 192.168.5.1 then save the settings. from Ivy (11486) to All Participants: Next is to power off the router for 30 seconds and power it on again. Launch Internet Explorer and type in 192.168.5.1 on the address bar. Skip user name and type admin (admin is the default password) as the password, and click OK. from Ivy (11486) to All Participants: To set up the Wireless Network, here are the steps: *Click on the Wireless tab. * Click on Manual * Set the Wireless Mode to Mixed. * Change the Wireless Network Name or the SSID from Linksys to any unique name. * For Radio Band or Channel Width, please choose 20Mhz only. * Change Wireless Channel to 9. * Enable the Wireless SSID Broadcast, and then click the Save Settings button. from Ivy (11486) to All Participants: To secure the wireless network please follow the steps below: * Click on the Wireless Security sub-tab

* Set Security Mode to WPA personal. * Set the Algorithm to TKIP and type in your preferred wireless password in the Pre-shared Key or a Passphrase. Take note of that password for that will be your wireless security password. It is case sensitive. * Click on Save Settings. * Click on Wireless Mac Filter, choose Disabled and then click on Save Settings. from Ivy (11486) to All Participants: Lastly is to connect the modem and the router. Here are the steps. * Connect the modem to the Internet Port of the Linksys Router. Connect your wired computer to port 1 of the Linksys router Then do the following steps: * Shut down PC's, router and the modem for one minute. * Power on modem first, then the router and lastly your PC's. *Note: Please make sure that the lights on the modem are stable before you power the router on. from Ivy (11486) to All Participants: That should complete the steps. Please copy it on your notepad. To copy on your notepad, put your cursor on the chat box click on Ctrl A and then Ctrl C, open your notepad and paste it.

from Ivy (11486) to All Participants: For more information, please visit our website at http://homesupport.cisco.com. Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a case number and a transcript of this chat session will be emailed to you . Feel free to contact us if you require further assistance. Please do not forget to log out from this window. Once again, my name is Ivy with Badge ID 11486. Thank you for choosing Linksys and have a great day!