QUICK RESPONSE PDCA

Leader: Group:
CUSTOMER / Contact name Warranty 0km Return Line Return Internal Supplier Logistic Project Location of the Problem /Problem description by Customer ADDITIONAL INFORMATION
V

Incident number : Customer Incident number : Date of customer notification : Opened date:
VEHICLE/REF.CUSTOMER PRODUCT(Ref+Fam)

A C

P D

CHECK RESULTS OF SORTING : shifts by Manufacturing dates

CHECK
(pcs) MAIN COMMENTS : At Day+ we detected 2pcs of NG possible parts ongoing process. > refer to Attachment 2.

HWD After engine starting, charge lamp not on.

LOT Number :

4. Check results of sorting by shift

PLAN
1. Define the problem by using 5W + 2H

WHAT IS THE PROBLEM ? > Use 5W + 2H to know what is the Current Situcation(C/S) ? > What happened ? Field coil lead insufficient connection.
>

0 0 W-2 W-1 C/S

0 0 Day+1

0 0 Day+2

Why is it a problem? When it happened? Who detected? Where detected? How detected? How many?

When field circuit off, alternator cannot produce electric current.

WHAT ARE THE IMMEDIATE COUNTERMEASURES ?

ACT
>

IMMEDIATE COUNTERMEASURES 1. IMMEDIATE COUNTERMEASURES IN ? 1) Visual inspection for problem point of rotor. > Inspection=300pcs., NG=0pcs. 2) Investigation for field coil lead wiring process. > No problem found. 3) Investigation for rotor assembly function test process. > No problem found.

WHO

DATE

WHERE

>

>

5. Define Immediate Action plan After engine starting, charge lamp not on. 1 pcs.
PHOTO OR DRAWING of problematic Part

> >

2. Measure the problem.

(pcs)

NG : returned product.

2. IMMEDIATE COUNTERMEASURES IN CUSTOMER LINE ? > Impossible investigation and other action at customer line.

OK product
M-2 M-1 W-2 W-1 C/S Day+1 Day+2

QUICK ANSWER : Make Sorting activity to protect customer

DO
Result of sorting ...
Nb. NG parts Nb. Sorted PPM Sort.date PPM PPM PPM PPM WHO Identification OK part -

3. Make sorting activity

- in Customer Plant : - in Transport : - in Logistics platform : - in XXX plant : - Period of Production From :

300

= = = = To

Plant Mngr

APU Mngr

Quality Mngr

DATE

LIMIT TIME : 24 Hrs

Customer line - Period of NG parts : - Date of OK parts :

XXX line

6. Get feedback from Customers

WHAT ARE THE CUSTOMERS' COMMENTS ON IMMEDIATE COUNTERMEASURES?

99770364.xls.ms_office