AC-Win and AC-Win MQ Enhanced Attendant Consoles for HiPath 4000 and Hicom 300 E / H

AC-Win is a PC-based attendant console application for Windows which provides enhanced functions for the HiPath 4000 realtime IP system and the Hicom 300 E / H communication server. Depending on the size of the system and the company infrastructure, one or more attendant consoles can be installed and allocated to attendant console groups. There are up to sixty different AC-WIN features, which can be easily operated using a Windows interface. The user-friendly interface permits convenient switching of both internal and external calls. Incoming calls can be displayed in two (AC-Win 4.0/5.0) or twelve (AC-Win MQ 2.0/3.0) waiting queues. MQ stands for multiple queue.

System concept
The AC-Win enhanced attendant console is connected to the UP0/E subscriber interface in HiPath 4000 or Hicom 300 E/H systems via an integrated PCI plug-in card. The handset, headset and, if necessary, the recorded announcement equipment or tape recorder are connected to the PC. The attendant console can be used with any commercially available PC. Fujitsu-Siemens PCs are, however, recommended. For further information see: http://sag.fujitsu-siemens.com/sag/de/ top_sag/index.html Rubrik Sales Packages for ICN -> AC-Win). No specific hardware components are required apart from the UP0/E card. The functions of this system are provided exclusively by software.

Switching functions
Incoming calls are signalled either acoustically or visually on the PC screen. Calls can be forwarded by entering the telephone number of the person for whom the call is intended, or by clicking on the stored extension number in a separate window. The attendant can switch back and forth between the different windows which are open at the same time. Other functions such as hold, call pickup, disconnect, switching or call charge display can only be activated using the functions keys and mouse. The following is a list of some of the attendant console functions available on AC-Win/ AC-Win MQ:
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Call number dialing, e.g. from a CD-ROM directory via TAPI Call detail recording Call forwarding on ring no answer after a predefined timeout (overflow) Night service options Call Journal Start paging

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User prompts can be set to different languages by attendant Distinctive ringing tones

Additional features available on MQ variants:

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Call and traffic display Call switching/disconnect/intrusion/ answering Extending incoming calls without announcement (speed servicing) Serial calls (multiple switching) Toggling between connections (Join)
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Convenient answering and switching of calls from up to 12 queues Up to eight priority classes for the 12 queues Simultaneous processing of up to six calls Simultaneous call signalling at several attendant consoles Retrieval of switched calls

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Attendant camp-on for external, internal and tie trunk calls Attendant loop transfer to another attendant console Automatic recall Trunk hold/toggle

Administrative functions
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Configuration and activation of call forwarding for subscribers Internal traffic restrictions for subscriber groups Do Not Disturb function for subscriber groups (group call protection) Recording equipment for recording calls Display of call number data

Specific personalized calls Call distribution to ensure an even load at all attendant consoles with call queuing Dialing/dial error correction/ redial Dialing with repertory keys/Call Journal/ Note Book
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Headset (optional)
Attendants who make a large number of calls and at the same time have to cope with other jobs, such as data input, sometimes need a "third hand". The feather light, plugin headset makes matters easier.

BLF-Win busy lamp field (optional)

The BLF-Win Windows application displays the status (free, out of order, ringing, all diverted, etc.) of individual users in the telecommunication system in different colors in a separate window. The operator can thus check the status of a user before routing the call. A user can be dialed directly from the BLFWin application at the push of a button if an internal connection to the AC-Win application is established. BLF-Win functions can also be used in DS-Win. The status of a user highlighted in DS-Win with the highlight bar is determined and displayed with a spontaneous "snapshot" status request.

DS-Win Directory Service (optional)

The DS-Win directory service is a Windows application which enables the rapid forwarding of incoming calls to requested subscribers. The subscribers are searched for in a local Access database. As part of the Hicom Domain Management Service HDMS or HiPath 4000 Manager, the DS-Win database is automatically synchronized with the central HDMS database. It is possible to install DS-Win on the enhanced attendant console with AC-Win.

AC-Win 4.0/5.0 interface

Customer benefits and cost-effectiveness

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All of the functions required at the attendant console are concentrated on one terminal. All of the functions are integrated in one highly ergonomic user interface. The recording of personal messages by AC-Voice greatly facilitates the operators tasks. Standard greetings and messages are no longer required due to the automatic repetition of recorded messages by AC-Voice.

The simultaneous use of standard standard PC software with AC-Win helps to increase attendant productivity when the switchboard is not busy. The use of an open PC system facilitates expansion (DS-Win, solutions for visually impaired operators, etc.). The use of competitively priced PC hardware and software.

AC-Win MQ 2.0/3.0 interface

Technical data Available AC-Win software versions

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Hardware (minimum requirements)

For AC-Win 4.0 and AC-Win MQ 2.0 Windows 2000 Pentium II with 350 MHz RAM 64 MB Hard disk 2 GB For AC-Win XP (AC-Win 5.0 and AC-Win MQ 3.0) Windows XP Professional Pentium III with 800 MHz RAM 128 MB Hard disk: 2 GB

AC-Win 4.0 For Windows 2000 operating system For connection to Hicom 300 (E V2.0 or later) and HiPath 4000 V1.0; Two queues AC-Win MQ 2.0 For Windows 2000 operating system For connection to HiPath 4000 V1.0; Twelve queues

AC-Win XP For Windows XP Professional operating system Includes: AC-Win 5.0 For connection to Hicom 300 (E V2.0 or later) and HiPath 4000 V1.0; Two queues AC-Win MQ 3.0 For connection to HiPath 4000 V1.0; Twelve queues

Minimum monitor size 19" (1240 x 1024 resolution) CD-ROM or DVD drive Sound card Multimedia keyboard Unassigned PCI slot (for inserting the UP0/E card)

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Our strengths your advantages

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Siemens AG 2003 Information and Communication Networks Hofmannstr. 51 D-81359 Munich Reference No.: A31002-G4100-A150-1-7629 The information provided in this document contains merely general descriptions or characteristics of performance which is case of actual use do not always apply as described or which may change as the result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of the contract. Printed in the Federal Republic of Germany.