ERNST PETER PORTE

Contact Information Address : 3503-D Mola St. Brgy La Paz, Makati City Mobile No. : +639151225208 Email : ernestopedroeport@gmail.com Personal Particulars Age Date of Birth Nationality Gender Marital Status Permanent Residence : : : : : : 25 years 08 June 1986 Filipino Male Single 3503-D Mola St. Brgy La Paz, Makati City

Educational Background Highest Education Level : Bachelor of Science in Computer Science Graduate Field of Study : Computer Science University : Palawan State University Located In : Puerto Princesa City, Palawan, Philippines Attended on : 2004 - 2009 Graduation Date : April 2009

Company Name : Teslinque Computer Sales Position : Computer Technical Support Duration of Employment : 5 months Dated Employed : December 2008 April 2009 Scope of Responsibility : Computer Troubleshooting Computer Operations Solution Seeker and Option Provider Assisted in troubleshooting user problems relating to Operating System issues (Win XP), basic Network Connectivity, MS Office products. :Installed, repaired, and upgraded desktop computer systems including laptops. Resolved technical issues pertaining to any hardware or software related problem. :Evaluated, purchased and installed hardware components, applications, and operating system upgrades.

Company Name : Sutherland Global Services Position : Technical Support Engineer and Senior Agent Dated Employed : August 2009 - present Scope of Responsibility Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills. Is sought after by management and peers to help resolve the most technically complex customer windows operating system issues. Work as a member of a team to solve customer questions, but also take individual responsibility to see that each question or issue is fully resolved. Communicate technically complex information with Microsofts consumer level

customers via telephone, written correspondence, and electronic services. Represent Microsoft to customers in a highly-professional manner by managing customer expectations, devising action plans, and communicating to all parties involved using the highest level of customer skill. Continually learn technologies and develop deep expertise in Microsoft products and networking protocols. Apply that knowledge to solve real-world problems
Managing Tier 2 calls for Microsoft customers Providing resolution and floor support to Tier 1 associate Providing feedback on Tier 1 associates on Escalation Process Provide research for possible resolution to the emerging issues Providing advanced troubleshooting steps

Miscellaneous Information Strengths *Experienced Operating Systems: Windows XP, Windows Vista, Windows 7 *Willing to learn and highly trainable *Great desire to improve self for the good of the institution. *Good communication skills *With long exposure to computer settings and comfortable in working with allied professionals *Collaborative and can work and get along easily with a team or a partner *Goal driven *Highly Proficient with Microsoft Office Applications *Highly proficient and knowledgeable with computer applications, usage, software and hardware *With high regards for satisfying customers and establishing good working relationship with clients *Natural ability to work both alone or as part of a team.

Character References Santhosh Shetty Team Manager- Microsoft Sutherland Global Services Contact Number: 09158595987 Harsh Trivedi Technical Leader- Microsoft Sutherland Global Services Contact Number: 09274858121