Job Specification A job specification describes the knowledge, skills, education, experience, and abilities you believe are

essential to performing a particular job. The job specification is developed from the job analysis. Ideally, also developed from a detailed job description, the job specification describes the person you want to hire for a particular job. A job specification cuts to the quick with your requirements whereas the job description defines the duties and requirements of an employees job in detail. The job specification provides detailed characteristics, knowledge, education, skills, and experience needed to perform the job, with an overview of the specific job requirements.
Components of a Job Specification

Experience: Number of years of experience in the job you are seeking to fill. Number of years of work experience required for the selected candidate. Note whether the position requires progressively more complex and responsible experience, and supervisory or managerial experience. Education: State what degrees, training, or certifications are required for the position. Required Skills, Knowledge and Characteristics: State the skills, knowledge, and personal characteristics of individuals who have successfully performed this job. Or, use the job analysis data to determine the attributes you need from your ideal candidate. Your recruiting planning meeting or email participants can also help determine these requirements for the job specification. High Level Overview of Job Requirements: In under ten bullet points, cite the key components and requirements of the job you are filling. A job specification is useful for recruiting as it helps you write your job postings and your website recruiting material. The job specification is also useful for distribution in social media, for screening resumes, and for interviewers.

Job Specification Sample: Marketing Manager The marketing manager is responsible for the overall management of the marketing department. The following requirements (job specifications) were determined by job analysis and derived from the job description as crucial for success in the marketing manager role. The successful candidate for the marketing manager position will possess these qualifications. Experience - Marketing Manager:

10 years of progressively more responsible positions in marketing, preferably in a similar industry in two different firms. Experience supervising and managing a professional staff of seven.

Education - Marketing Manager:

Bachelors Degree in Marketing or a related field required. Masters in Business or Marketing preferred.

Required Skills, Knowledge and Characteristics - Marketing Manager: These are the most important qualifications of the individual selected as the marketing manager.

Strong effective communicator. Highly developed, demonstrated teamwork skills. Ability to coordinate the efforts of a large team of diverse creative employees. Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning. Expert in Internet and social media strategy with a demonstrated track record. Demonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreach. Demonstrated ability to see the big picture and provide useful advice and input across the company. Ability to lead in an environment of constant change. Experience working in a flexible, employee empowering work environment. Structured or large company experience will not work here. Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research, product packaging, Microsoft software suite of products, visal communication software products, and creative services. Experience managing external PR and communication consulting firms and contractors. Experience in the global marketplace is a plus.

High Level Overview of Job Requirements - Marketing Manager: The selected marketing manager must be able to perform effectively in each of these areas:

Researching and evaluating new product opportunities, demand for potential products, and customer needs and insights. Overall marketing strategy and execution of plans for the existing products. Working with product development teams to manage new product development. Managing launch campaigns for new products. Managing distribution channels for products. Ensuring effective, branded marketing communications including the company website, print communication, and advertising. Managing media and marketing staff and external PR agencies. Analysis of the effectiveness of all marketing efforts.

Job Description Job descriptions are based on objective information obtained through job analysis, an understanding of the competencies and skills required to accomplish needed tasks, and the needs of the organization to produce work. They clearly identify and spell out the responsibilities of a specific job. Job descriptions also include information about working conditions, tools, equipment used, knowledge and skills needed, and relationships with other positions. The best job descriptions are living, breathing documents that are updated as responsibilities change. They do not limit employees, but rather, cause them to stretch their experience, grow their skills, and develop their ability to contribute within their organization. Sample 1

NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

Help Desk Analyst National Capital Reg - Fort Bonifacio, Taguig Responsibilities: The Helpdesk Analyst provides live voice front-line support for the Corporate Technology Support Center. The Analyst is responsible for receiving calls from Internal Customers (field or corporate) concerning the operation of their business line systems as well as overall operation of

their workstations (PCs, terminals, Thin-Client, etc.). Incoming calls are prioritized and, if necessary, forwarded (referred) to the appropriate Level II support team for resolution. The Helpdesk Analyst (Level I) is responsible for documenting, in detail, all calls from End-users, including problem description, course of action taken to investigate the problem, and final problem resolution. Principal Responsibilities:

Provide front-line support to the Corporate Technology Support Center via telephone conversations. Assist corporate end-users on difficult hardware, applications, and business line systems issues. Escalate problems as needed. Log, track, and close Trouble Tickets and IT Service Requests in call tracking system. Knowledge, understanding, and compliance with all Federal and Local laws and regulations. Knowledge, understanding, and compliance with NCO policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management.

Requirements:

Candidate must possess at least a Bachelor's/College Degree In-depth knowledge of PC/Workstation and Business Line System Support in a Corporate End-user environment Strong technical background in areas of networking, desktop operating systems, network printing and desktop application. General understanding and experience in common desktop management concepts such as local profiles, roaming profiles and software distribution. Intermediate Active Directory user administration experience. Support of Custom/In-house developed Software Applications Broad knowledge of computer, networking and software fundamentals. Experience working with multiple workstation types/components (i.e. PCs, terminals, printers, modems, network interface cards, etc.) Phone support and troubleshooting of both desktop and laptop/mobile hardware and software components Ability to handle high call volumes and multitask Able to demonstrate tact and sensitivity in communicating with End-users while assisting in the resolution of problems Strong customer service skills Strong investigation and problem solving skills Strong interpersonal skills including strong verbal and written communication skills Ability to interact with individuals on all organizational levels

Ability to work within a team Desire for continuous improvement of computer skills Willingness to take on additional duties (self motivating) Amenable to work in cyclical shifts Applicants should be Filipino citizens or hold relevant residence status. Willing to work in Fort Bonifacio, Taguig and Cubao, Quezon City Can start immediately

Just some of the great benefits we offer: Attractive Base Pay Paid Training Program Promote-From-Within Policy Employee Referral Bonus

Sample 2 Business Processing Associates for PCG Job ID #: 73984 Location: Functional Area: Business Line: Employment Type: Alabang Call Center Chartis Full Time - Permanent

Education Preferred: Bachelors Degree (or equivalent) Relocation Provided: No Travel Percentage:
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Position Description Primary Responsibilities Receives endorsements through email and applies those changes to the insureds policy through ePCG (system) Analyzes the changes to be made on the said policy, and if this is connected to other policies in the account. To review the changes to be made and reference it to account policies provided Do research to be able to apply the changes to be made Communicate with the US counterparts, either through email or phone calls, in order to understand the endorsements better Create a balance between quality and production: finish specified certain number of endorsements per day, with the stated quality

Secondary responsibilities Collate information necessary for the knowledge transfer to team mates, moving forward Be able to share thoughts and experience with other team mates, regarding the endorsements they have already done Provide a good, positive environment that would maintain the culture of the account and of CTOM Contact US Brokers to clarify or requests or to ask for additional information necessary for completion of endorsements (if applicable) Position Requirements Computer literate and a proficient user of MS Office applications, especially on MS Excel and MS PowerPoint. Must be analytical and meticulous. Good written, verbal, listening, teamwork & multi-tasking skills. Ability to write basic correspondence to communicate information effectively. Must be accurate, detail-oriented, and able to complete work on schedule. Self-motivated and ability to take initiative. Minimum typing speed of 30 words per minute. Able to work independently and as part of the team. About Us Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industrys most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com. At Chartis we support and encourage a diverse work environment. EOE.

Name: Delica, Meliebeth E.

Prof. Jhanon T. Sobair