A PROJECT REPORT ON Investigative study on retailer satisfaction for Bisleri packaged drinking water in Pune Market of

FOR THE PARTIAL FULFILLMENT MASTER OF MARKETING MANAGEMENT

(2010-2012)

SINHGAD BUSINESS SCHOOL(SINHGAD TECHINICAL SOCIETYS), APPROVED BY PUNE UNIVERSITY Guided By :

Mrs. Shridevi Mam.

Submitted By: Surendra kumar nagar Jatin kumar Dani MMM - II

ACKNOWLEDGMENT
Success is the result of the result of inspiration, motivation, hard work and perseverance. Nothing concrete can be achieved without optimal combination of inspiration and perspiration. No work can be accomplished without taking guidance of the experts. It is only the critiques from ingenious intellectual that help transform a product into a quality product. I am highly thankful to my guide Ms. Shridevi mam. for the guidance during the course of completion of this project. His valuable guidance, suggestions and support provides me just the right kind of view desired to accomplish the task of completing this project. A great enthusiasm was filled in by him and always proves a source of inspiration to us. Every possible effort is dedicated by Ms.Shridvi mam. , and given a new significance to my every accomplishment regarding this project. I would like to express my deepest sense of respect to Mrs. M.S.Sathe (Director of SBS) who offered opportunity for management education in Sinhgad Institute of management, Pune.

Place: Pune

Surendra kumar nagar Hitesh Acharya Jatin kumar Dani

Date:

INDEX
CONTENT CHAPTER I
Executive Summary Scope of the Project Objective of the Project

PAGE No.

CHAPTER II
Company Profile

CHAPTER III
Research Approach Research Design Sample Design Sample Unit and Size Data Collection Method Execution of the Project

CHAPTER IV
Analysis and Interpretation

CHAPTER V
Observations and findings Limitation Suggestions

BIBLOGRAPHY ANNEXURE

CHAPTER - I

INTRODUCTION

Introduction:Water is the most important liquid in the world. Without water, there would be no life, at least not the way we know it. In today's living condition, the need for Pure Drinking Water is becoming the issue for the common Man. Eighty percent of the human metabolism consists of water. This is the reason why 90% of human diseases are water borne. There are 3 types of water impurities, which are root cause of water borne diseases. 1. Microbiological-Bacteria / virus. 2. Dissolved impurities - chemical. 3. Imbalance of Mineral Content. There are rapid changes that are taking place in our environment since long and the air and the water pollution is on an increase. The main source of drinking water is river and downstream which also have not been able to escape the pollution. When a consumer became aware of the problems caused by water pollution the market saw an advent of ceramic water filters, which filters the dust and suspended particles but dissolved impurities and microbiological impurities are not cleared out. The mineral balance is also not maintained. 1980's witnessed more changes by a tap attachment wherein Iodine resin is used to filter the water. It deactivates microbiological impurities to an extent but has side effects due to iodine and it does not take care of dissolved impurities mineral balance. Late 1980's witnessed Ultra Violent based purifier, which filters dust and deactivates bacteria to a great extent. It maintains the odor and color of water but does not clear out the dissolved impurities and mineral particles. Thus came advent of mineral water. Historically, the need for purified water within Indian homes had been kept down to a minimum. Essentially, there were three types of water that was used for different purposes. The first type was used for rinsing. The second type, which was used for cooking, was cleaner and kept covered. The third type was the cleanest drinking water and was very often boiled before use. Since an average family needed a small quantity, not more than five or six liters a day, boiled and filtered water had been a convenient solution for some time .The fallouts were obvious. It was very difficult to convince the people that purification system was worth the price. There was no visible way to demonstrate the benefit. The otherwise somnolent market began to change once companies like Eureka Forbes targeted the office segment, while the mineral water players went after travelers. Ion Exchange was the only company, which had any measure of success in entering homes with Zero-B. But clean drinking water returned on the national agenda a little later. Around 1989, drinking water became an issue again. Around early 1990s,Time did a story on India as a key emerging market and that was the trigger for all the players eyeing this market.

WATER, WATER EVERYWHERE

Water - the Beverage your Body Needs Most When we were kids in school, we learned that each molecule of water is made up of two hydrogen atoms and one oxygen atom. We also learned that it was great fun to fill up our squirt guns with water, at least until the principal caught us. What we really didn't learn, however, was how much water we needed in order to be healthy human beings. West Europeans, south Asians and Japanese live in the most densely populated regions of the globe and worry constantly about the quality of their drinking water drawn from rivers and lakes. Most is polluted and unfit for human consumption. In North America, people never worried about water quality and safety until early 1970s and restaurants always provided iced water free. Some still do. Then came Perrier, the French mineral water emphasizing how restaurateurs could increase their revenues by replacing iced water service with bottled water. Restaurateurs never miss an opportunity to increase their profits, and soon studies started to surface claiming that serving iced water was costly and no one benefited. Many restaurants started serving automatically bottled water, and charged outrageous amounts i.e $ 3.50 for 300 ml. These days, a 750 ml bottle goes for $ 10.- in some restaurants, plus applicable taxes and tip! Meanwhile, the word savvy bottled water marketers started circulating the myth that drinking bottled mineral water is safer, never mentioning what their studies were comparing. It is said that the inhabitants of seven cities between Switzerland and the Netherlands consume the water of the Rhine River. In these parts people drink beer, wine, bottled water or fruit juices and shun tap water. North Americans have recently begun to drink bottled water, but already the distinction between spring water, mineral water, and filtered tap water is blurred beyond redemption. Spring water must come from a natural springs with proven purity of contaminants; mineral water must contain 2000 parts per million in minerals; and filtered tap water means just that. Europeans always preferred mineral water or eau de source (spring water) since their rivers were polluted a long time ago. Now considerable efforts are made to clean all major European Rivers. The Rhine River, the Thames, the Loire are clean enough to allow several species of fish to thrive. As always, large companies with considerable cash reserves dominate the market. Groupe Danone, a French conglomerate, markets Evian, Volvic and Crystal Springs; Nestle, a Swiss food multinational with headquarters in Montreux markets Perrier, Nestle Pure Life and San Pellegrino. Not to be outdone soft drink giant Coca-Cola joined the cause with filtered tap water and positioned their brand as pure, safe, life-style water. Coca Cola markets Dasani and Pepsi

Cola Aquafina. When it comes to mineral water, Voss (Norway); Tynant (Ireland); Vitel, Cathledon, Volvic, (France); Appolinaris (Germany), Spa (Belgium); Gasteiner (Austria); San Benedetto, San Pellegrino, Aqua di Nepi, Lete (Italy), Ramlosa (Sweden);Borsec (Romania) stand out. They display distinct taste profiles that spring and filtered waters lack, but tend to be more expensive. When it comes to consumption, Canadians consume approximately 30 litres per capita, Italians 158 litres, French 133, Dutch 119, Germans 101 and Americans 76. The low per capita consumption can be attributed to the illusion that tap water is safe. In reality, only large cities control tap water quality regularly and vigorously and treat it appropriately for safety. In small communities, scarce financial resources and lacking expertise often make tap water safety questionable. Since the introduction of PET bottles (polyethylene terephate) bottled water consumption increased by 16 percent in five years and continuing growth of the market is forecast by the Canadian Bottled Water Association in Richmond Hill, Ontario. The question for restaurant patrons remains whether to ask for bottled or mineral water, or demand ice water. It all depends on the situation. You can ask politely for ice water, if that is what you prefer, or a glass of wine, or beer. The cost is almost the same for all the three, or you can complain to management that prices charged for bottled water are ridiculous as is the case with wine.

EXECUTIVE SUMMARY

Every organization wants to grow faster, whether it is small or large and every organization has certain vision and mission which they have to achieve successfully. We cannot stop at certain point and declare that we have achieved our target. It is a continuous process. The summer training program is designed to give the future Managers. It gives feel of being a part of corporate world and closer to the working Environment of the company. In todays market where the customers are playing major role, it becomes extremely necessary for every marketer to see the interest of customer in particular product. He should know what the marketing conditions in his area are and what the profile of his customer is.

SCOPE OF THE PROJECT

The study of this project is based on the careful study of the Kota market. It is generally limited to retail outlets inside kota which stocked Bisleri packaged drinking water. The findings are based on the result of the survey conducted upon the response of the owners/managers of these retail outlets. It covers the study based on Bisleri packaged drinking water products.

It covers restaurants, bars, and convenience shops.

OBJECTIVE TO Study the marketing Strategies of Bisleri in current Scenario. To Study the brand positioning of Bisleri. To assess the brand awareness of the Bisleri in the Mineral Water Segment. To find out the preference level of respondents regarding Bisleri Brand of Bottle.

CHAPTER II

BISLERI - COMPANY PROFILE

Mineral Water under the name 'Bisleri' was first introduced in Mumbai in glass bottles in two varieties - bubbly & still in 1965 by Bisleri Ltd., a company of Italian origin. This company was started by Signor Felice Bisleri who first brought the idea of selling bottle water in India. Parle bought over Bisleri (India) Ltd. In 1969 & started bottling Mineral water in glass bottles under the brand name 'Bisleri'. Later Parle switched over to PVC non-returnable bottles & finally advanced to PET containers. . Parle's taking charge of Bisleri did not make a dramatic difference to the brand's fortunes immediately. While it did gain in terms of visibility and reach (piggybacking on Parle's existing distribution network), efforts to expand the bottled water market were not exactly painstaking. Parle at that particular time was interested in making soda water and not mineral water. There were just minor initiatives on part of the company for making mineral water, as it was not considered to be a very profitable business at that time as people still considered boiling water to be a safer and better than mineral water. Moreover they were not ready to pay for a commodity like water, which was so abundantly available. In 1972-73 Parle changed the packaging of its bottled water to plastic bottles and that significantly made a difference in the sales. The buyers, then, were mainly the upper class - the

trendy people. In 1993, Coca-Cola bought Parles soft drink brands- Thumps-up, limca etc. While Coca-Cola actually bought over Parle's beverages, it agreed to a settlement that allowed the multinational to bottle and distribute Bisleri soda for a time frame of five years. The charge of Bisleri water, however, remained with Parle. The upsurge in the sales of Bisleri started from this point as Parle sold off its stable of brands to Coca-Cola. This was the time when it started concentrating on making Bisleri a success in the domestic mineral water market. The reason why Parle chose to retain the Bisleri name was that Parle saw a fairly lucrative business of mineral water in Bisleri's equity. Since 1995 Mr. Ramesh J. Chauhan has started expanding Bisleri operations substantially and the turn over has multiplied more than 20 times over a period of 10 years and the average growth rate has been around 40% over this period. Presently we have 8 plants & 11 franchisees all over India. We have our presence covering the entire span of India. In our future ventures we look to put up four more plants in 06-07. We command a 60% market share of the organized market. Overwhelming popularity of 'Bisleri' & the fact that we pioneered bottled water in India, has made us synonymous to Mineral water & a household name. When you think of bottled water, you think Bisleri. We at Bisleri value our customers & therefore have developed 8 unique pack sizes to suit the need of every individual. We are present in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L which are the non-returnable packs & 5L, 20L which are the returnable packs. Till date the Indian consumer has been offered Bisleri water, however in our effort to bring to you something refreshingly new, we have introduced Bisleri Natural Mountain Water - water brought to you from the foothills of the mountains situated in Himachal Pradesh. Hence our product range now comprises of two variants : Bisleri with added minerals & Bisleri Mountain Water. It is our commitment to offer every Indian pure & clean drinking water. Bisleri Water is put through multiple stages of purification, ozonised & finally packed for consumption. . Rigorous R&D & stringent quality controls has made us a market leader in the bottled water segment. Strict hygiene conditions are maintained in all plants. In our endeavour to maintain strict quality controls each unit purchases performs & caps only from approved vendors. We produce our own bottles in-house. We have recently procured the latest world class state of the art machineries that puts us at par with International standards. This has not only helped us improve packaging quality but has also reduced raw material wastage & doubled production capacity. You can be rest assured that you are drinking safe & pure water when you consume Bisleri. Bisleri is free of impurities & 100% safe. Enjoy the Sweet taste of Purity.

How Parle Bisleri began..

June 10, 2005 According to the Bureau of Indian Standards there are 1,200 bottled water factories all over India (of which 600 are in one state -- Tamil Nadu). Over 100 brands are vying for the Rs 1,000-crore (Rs 10 billion) bottled water market and are hard selling their products in every way possible -better margins to dealers, aggressive advertising, catchy taglines.... In such a scenario, The Strategist takes a look at how it all started -- with Bisleri -- and how Ramesh Chauhan, chairman, Parle Bisleri created a market out of pure water. Excerpts from a conversation with Prerna Raturi: Can I be honest? When we bought Bisleri mineral water from the Italian company, Felice Bisleri, in 1969 -- the company had been unable to market bottled water and wanted to exit the market -we too did not see any potential for the product at that time. As a soft drinks company, we had Thums Up, Gold Spot and Limca (cola, orange drink and lemonade) but no soft drink company was complete without a soda. So we merely used the name and launched Bisleri soda with two variants -- carbonated and non-carbonated mineral water. But three decades ago, what could we say about a category that had no market? We didn't know our target group. Then, since bottled water is colourless, tasteless and odourless, it was not an easy product to advertise. Thus, the earlier brand building efforts focused on Bisleri being healthy with adequate minerals. The Italian name added a dash of class to it. The first print ad campaign captured the international essence and showed a butler with a bow tie, holding two bottles of Bisleri. The punchline was, "Bisleri is veri veri extraordinari" (the spelling of the punchline was designed to capture the consumer's attention). The campaign was successful and we were being noticed as someone who catered to the need for safe, healthy drinking water. However, the real boost to mineral water came in the early-to-mid-1980s when we switched to PVC packaging and later to PET bottles. The PET packaging did not just ensure better transparency -- we could now show sparkling clear water to the consumers. It also meant better life for the water. Meanwhile, Bisleri soda was doing well but we had to discontinue production as we sold our soft drink brands to Coca-Cola in 1993. But my interest was in building brands and not in bottling soft drinks. That's when I started to concentrate on developing the Bisleri water brand. There was a clear opportunity of building a market for bottled water. The quality of water available in the country was bad. It was similar to what Europe faced before World War II. The quality of water in Europe was extremely poor, which created the bottled water industry there. In India, too, not only was water scarce, whatever was available was of bad quality.

Initially, though bottled water was something only foreigners and non-resident Indians consumed, we still had to increase the distribution, which meant the dealer margins reduced. And because of limited sales, the dealer margin had to be kept high to compensate low sales. Now we had to push sales. But to reach out to the masses, we had to make the category more affordable. The introduction of a comfortable-to-carry 500-ml bottle for just Rs 5 in 1995 not only answered that need, but also meant doing away with carrying the excess water or throwing it away if you were to buy a onelitre bottle. The idea was a success and gave the company a growth of 400 per cent. We also introduced the 1.2 litre bottle in 2000, which was aimed at those who share their water. This also gave us the advantage of higher margins that a crate (12 bottles) generated. With other brands joining the fray, things were hotting up -- the bottled-water market was estimated at Rs 300 crore (Rs 3 billion) and was growing at 50 per cent a year. Bisleri had captured 40 per cent of the market. We realised it was time to move to the next level -- the bulk segment. Several commercial establishments had no access to piped water. We tapped into this segment by introducing the 12litre container, followed by the 20-litre can. The bulk segment also helped bring down the price per litre from Rs 10-12 a litre to about Rs 3 a litre. At present, the bulk segment constitutes 60 to 70 per cent of our sales and we intend to increase it to 80 per cent in the next two years. With water scarcity in several cities, even households are demanding bottled water now. The home pack was made more user-friendly by introducing pouring spouts and jars with dispensers. At the same time, we were constantly looking for new ways to tap the market. We noticed that during wedding receptions, the older guests (above 50 years of age) generally stayed away from ice cream, soft drinks and so on. Hence, we introduced free sampling of Bisleri at the tables where the elderly guests would sit. Soon customers were ordering bottled water on special occasions. Currently, the consumption of bottled water is far in excess of soft drinks on such occasions. The other major challenge was distribution. I still have the mindset of a soft drink seller. Soft drink sales are in glass bottles and the distribution model is built around picking up empty bottles and getting them back to the factory. That's not the case with the retail bottled water packs (below 2 litre). But a product that's not available where it's needed, is useless. The number of outlets where Bisleri is available has increased from 50,000 in 1995 to 2,00,000 at present. But that is not enough -- we need to keep looking for different avenues. Take stationery shops and chemists, for instance. They don't keep soft drinks but sell Bisleri. That is the kind of exclusivity we look for to get ahead of the distribution network that soft drink companies talk of. The journey till now 1969: Buys Bisleri bottled water from an Italian company, Felice Bisleri. It was bottled in glass bottles then.

Early-1980s: Shifts to PVC bottles. Sales surge Mid-1980s: Switches to PET bottles, which meant more transparency and life for water. 1993: Sells carbonated drink brands like Thums Up, Gold Spot and Limca to Coca-Cola for Rs 400 crore. 1995: Bisleri launches a 500 ml bottle and sales shoot up by 400 per cent. 2000: Introduces the 20-litre container to bring prices down from Rs 10 a litre to Rs 2 a litre. 1998: Introduces a tamper-proof and tamper-evident seal. 2000: BIS cancels Bisleri's licence of a water bottling in Delhi since some of the bottles did not carry ISI label; the licence is restored one-and-a-half months later. 2002: Kinley overtakes Bisleri. The national retail stores audit by ORG-MARG show sKinley's marketshare at 35.1 per cent compared to Bisleri's 34.4 per cent. MINERAL WATER INDUSTRY CURRENT MARKET SCENARIO

A few years back, the mineral water market had been crawling at the rate of 3-4%, or even a lower figure. Indians carried drinking water in earthen pitchers, plastic or PUF bottles. But increasing cases of typhoid and other waterborne diseases began to be reported. In addition to this, liberalization happened and the mineral water industry began to be stirred and shaken. The market started growing an astounding rate of over 100% per annum. The fact that there were very few players in the market meant that their business grew by leaps and bounds. The market today has grown to Rs11bn. The organized sector -- branded mineral water -- has only Rs5bn of market share. The rest is accounted for by the unorganized sector, which is dominated by small regional players. The market is still growing at a rate greater than 80% per annum. In the branded segment, Parles Bisleri is the market leader with a share of more than 45%. Parle Agros Bailley comes a close second with market share of 15%. Other major players in the market are Yes of Kotharis, Ganga of T-Series, Himalayan, Hello, Nestls Pure Life, Pepsis Aquafina, Coca-Colas -Kinley Prime, and Florida etc. Sensing the opportunity that this segment holds, MNCs began to draw up plans to enter the market. Today the market is proving to be yet another battlefield for an ongoing battle between the Desis and MNCs. Last year the industry had around 170 brands. This figure is over 300 presently. The major foreign players are Coca-Cola promoted Kinley, Pepsis Aquafina, Britannias Evian, Nestls Perrier, Herbert sons and Danone International. Indias largest packaged water company Bisleri International Pvt. Ltd is to enter value-added water business. The company will launch flavoured packaged drinking water in the country by March next year. We are conducting research and development with at least 12 fruit flavours, such as nimbu paani, strawberry and orange, for flavoured water. We aim to launch it by March next year, said Ramesh Chauhan, chairman, Bisleri.

According to Datamonitor Plc., a UK-based consumer research firm that tracks various sectors in India, the flavoured water market was estimated to be around $50 million (Rs196 crore) in 2006 and is expected to grow to $70 million by 2010. With the move, Bisleri aims to strengthen its position in a space in which other leading beverage companies have also evinced interest. Companies such as Coca-Cola India Inc., PepsiCo India Holdings Pvt. Ltd and Tata Tea Ltd, also plan to enter the flavoured water business. So far, there is only one prominent player, DS Foods, in the segment. Its brand, Catch, is priced at Rs30. The flavoured water market is still at a nascent stage in India. Higher price, limited products and alternative home-made products are some of the barriers for the growth of this segment, said Puneet Bansal, senior analyst with Datamonitor. Bisleris focus on premium segment, however, is part of its strategy to tap higher-margin opportunities in the packaged water business. Last year, it had launched a premium water brand Mountain Water, which currently contributes 25-30% to its total sales. The company plans to launch this brand in Europe soon. We are in talks with several distributors in Europe to launch our premium water there. The deal is expected to go through by December this year, said Chauhan. The company also plans to tweak its packaging and look to give it an international appeal and compete with biggies such as Nestle and Groupe Danone. The moves, said Chauhan, are aimed at trebling Bisleris sales from around Rs300 crore now, to Rs1,000 crore by 2009. To push its sales, the company is also planning to double its distribution network from 800 distributors this year to around 1,500 in the next six months. Also, the company plans to double its capacity of one million bottles a day through adding more contract packers and upgrading its bottling capacity. Meanwhile, the company continues to rule the conventional bottled water segment. It said that for October, it registered sale of 2.66 million cases across the country against 1.79 million cases sold in the same month last year. Chauhan also dismissed speculation that he may sell out his water business. He said Bisleri was doing well and he had no plans to sell it out. We might have sold our carbonated brands, including Thums-Up, Limca and Gold Spot, due to a lack of choice. But, now I am in a position to build and sustain Bisleri and will not sell it at any cost,he added.

CHAPTER III

PACKAGING AND DISTRIBUTION PACKAGING Variety is spices of life. Today for any business organization to be successful it has to provide its customer with the differentiated product that is a value buy for them. In order to cater to yhe changing needs of the customer the business has to continuously come out with the variants of the products so that it can target the maximum segments. Today Aqua Minerals offers a variety of packaging options: 1 lit, 2 lit, 5 lit, 20 lit. The 5 liters bottles account for 35 % of sales showing a growing health concern among the Indian society. 1 liter bottles account for 30% of the share . The 2 liters bottle introduced to slowly and steadily replace the conventional 1 liter bottle. The 5 liters packs, launched in Dec 1999 in Goa, now available everywhere. DISTRIBUTION Its obvious that availability holds the key to the market .For any product to be successful the distribution system has to be really good. Large tracts of the country have not been explored by the national brands, which explains the proliferation of smaller brands. Bisleris strategy is to build a direct distribution system at an all India level that means serious investment In company owned trucks and carts, this would make it the largest fleet owner in the country. Bisleri has around 80,000 retail outlets in the country with about 12,000 each in the Delhi and Mumbai. It is intended to be increased this no. to 10,00,000 in order to expand brands reach. The company will invest approximately Rs.200 cr. to procure 2000 trucks and hire same no. of sales people . the company plans to have its own distribution network in places where it has its own plant

DISTRIBUTION NETWORK: The small-scale players built their sales by piggybacking on the generic category built up by Bisleri. Its a battle that Bisleri can win by sheer distribution muscle. One of the reasons why Bisleri is running strong in this industry is its strong distribution network built over the years since its inception. Further, Bisleri plans to increase its distribution network over the southern and eastern region, where it is behind popular brands like sTeam in Tamil Nadu and in Andhra Pradesh.

MARKETING MIX The set of controllable tactical tools- product, price, promotion, and place (4 Ps), that the firm blends to produce the response it wants, in the target markets. The 4Ps

PRODUCT The main product of the company is the mineral water by the name of Bisleri Mineral water. Other than mineral water the company has also the soda water under its brand name called the Bisleri Soda Water. The concept of bottled mineral water was introduced in India, first by Bisleri, and that is the reason, it has become a generic name for the mineral water. Bisleri has become a perfect synonym of the mineral water for the Indian consumers. The main challenge facing the company or any other player in this mineral water industry is that there is no scope of invention and innovation in the product, which can be added as the additional benefits of the product. It is just water after all. This is what the Indian customers think of the bottled water. If we are talking about a product like television we can think that the innovations could provide extra benefits derived from the product. For example other than its core usage the product can provide for Internet facilities using conversion. PLACE Place stands for the company activities that make the product available to the target customers. To make the product available to the target consumers a good distribution network has to be there to support the good quality of the product. Here in the case of the mineral water industry the distribution network is the important factor in being competitive and the catch lies in making water available to maximum number of places in the country. PRICE (AN ECONOMIC FACTOR AFFECTING THE BUYERS BEHAVIOR) Price is the sum of values that consumer exchange for the benefits of having or using the product or service. Price is the only element in the marketing mix that produces revenue. All other elements represent costs. In India, where the majority of the population comprise of the middle-income group and lower income groups it is not hard to understand that pricing is one of the most important factor in the buying decisions. Bisleri has met the expectations of the consumers in terms of pricing the product and also making the product available in variations of litres, making Bisleri both convenient and affordable. The company is following a very aggressive pricing. Its product is available at a very reasonable price.

1.2 Ltrs Rs. 10/2 Ltrs Rs. 20/5 Ltrs Rs. 40/20Ltrs Rs. 120/PROMOTION Modern marketing calls for more than just developing a good product, pricing it attractively, and making it available to the target customers, companies must also communicate with their customers, and what they communicate should not be left to chance. A Companys total marketing communications program- called its Promotion Mix consists of specific blend of advertising, personal selling, sales promotion, and public relations tools that the company uses to pursue its advertising and marketing objectives.

COMPETITION IN MARKET The mineral water market is set to explode and hit the Rs.2,000-crore mark in the next couple of years. This is drawing the big guns attention. First Britannia launched Evian. And recently, soft drinks giant Pepsi entered the fray with Aquafina. Now, Nestle too is reportedly planning a foray. Meanwhile, Parle Agros Bailey has been growing steadily. Small local players too are breathing down Bisleris neck riding on better trade margins and intensive distribution (in their respective areas of operation). The competition facing Bisleri can be categorized into a few brand names like Parle Bailey Pepsi Aquafina Coca Cola Kinley With Parles Bailey being the main competitor and second in market share in the organized market, Bisleri faces tremendous competition from the unorganized sector.

AQUAFINA The advantage for Aquafina is that though there are over 300 labels of bottled water in the Indian market, few can be called brands. It is necessary to remember that every product with a name is not a brand; even Bisleri has become generic to this category. It does not have any emotional values attached to it. So there was no difficulty for Pepsi in creating space in such a market, which is completely different from the soft drinks market, where it will be very difficult for any new player to find a slot. So the creative team at HTA virtually had an empty canvas to work on. And it came up with a campaign that did have people talking. First, a series of teasers, followed by a film that showed healthy bodies and youthful people and,

of course, lots of water. Although Aquafina is only available in a 750 ml pet bottle, the pricing, at Rs.10, is competitive. And it is safe. In addition to the tamper proof seal, there is a reliable method of checking whether the bottle has been refilled. The date of manufacturing has been written on the cap as well as on the bottle. Thus a person who is refilling it would have to find a matching cap and bottle, the probability of which is very low.

COCA COLA- KINLEY Coca-Cola joined the race by announcing the imminent launch of its own brand of water and, in the process, putting to rest rumors of its so-called takeover of Bisleri. Kinley is targeting institutions. Parle Agros- Bailley Bailley the brand that is owned by Ramesh Chauhans brother Prakash Chauhan is very popular in the southern part of India. Southern part of India accounts for 20% of the sale of the whole water market industry. Bisleri would have a tough competition from Bailley since the company plans to spread its presence in that part of the country. Another thing that makes the competition difficult for the company is the price at which its competitor is offering the product. Like Bisleri it also gives the 1 lt. For Rs.10. The only strength point of the company, which it can capitalize, is its generic name. And also the company would have to enter that market with a strong distribution base. We know the fact that Bailley has grown at a rapid pace using the route of franchising, which Bisleri has not adopted as yet. This is another point, which the company would have to take care of to face the competition.

PRODUCT PROFILE Its a compliment being generic to the category, but its not very good when consumers think any mineral water brand is Bisleri.Bisleri, a product established in India by Ramesh Chauhan, Chairman of Parle Aqua Minerals has become a generic brand. Bisleri was the first marketed bottled water in a totally virgin market. The brand has become synonymous with mineral water; consumers accept any brand offered by the retailer when they ask for Bisleri. So far Ramesh Chauhans Bisleri enjoys the largest market share of 56% in the Rs1100 crores mineral water markets and is growing at the rate of 180% per annum. Annual sales of Bisleri have touched Rs400 crores. In seventies, 'Bisleri' was the only mineral water, which had national presence, and the sale was to the tune of approximately one hundred thousand cases valued at about Rs.60 lacs.

MANUFACTURING A quick look at Bisleri's manufacturing reach indicates that it is represented across the country North accounts for 35% of sales for the industry, West accounts for 30%, South 20% and the East 15%. In order to be available in untapped areas Bisleri has setup 16 plants located all over the country - three-fourths of which are company owned. The balance is run by franchisees. Bisleri has 5 plants in the North, 5 in the West- two of which were setup in the last year at Ahmedabad and Surat, 4 in the South and 2 in the East. The company has bottling units located in Chennai, Bangalore, Goa, Calcutta, Mumbai, Delhi, Jaipur, Uttar Pradesh, Punjab, Indore and Nepal. The new plants are being set up in states like Kerala, Orissa, Bihar and North Eastern States, which hitherto have been unexplored by the company. It is also changing its production strategy and shifting to a 10-hr production schedule with sudden increase in demand planned to be met by additional production. Bisleri has planned to expand its operations by investing Rs.60 crores in the upgradation of facilities. The 120-bottles per minute (BPM) capacity of the 16 units across the country will be increased to 240 BPM. Conscious of the environmental implications of its PET bottles, the company is to set up recycling plants at Delhi and Chennai, each with an outlay of Rs.50m. These will process 500 kg of PET per hour. The processed material will be an input for polyester yarn manufacturers. In centers other than Delhi and Chennai, the company will set up crushing units to crush the used PET bottles. The company's expansion plans will see its water bottling capacity go up from the present 400 million liters to 500 million liters. Parle Bisleri Limited (PBL) is planning to invest Rs 200 crores to increase its bottling capacity and double its turnover. The expansion will also increase the number of company's bottling plants from 16 at present, to 25. The company will set up all the new plants as green field plants. It doesnt have any intentions to acquire any existing plants. PURE BOTTLED DRINKING-WATER Is Dangerous The Safety of Bottled Drinking-water Because of the large number of possible hazards in drinking-water, the development of standards for drinking-water requires significant resources and expertise, which many countries are unable to afford. Fortunately, guidance is available at the international level. The World Health Organization (WHO) publishes Guidelines for Drinking-water Quality which many countries use as the basis to establish their own national standards.

International Standards for Bottled Drinkingwater The intergovernmental body for the development of internationally recognized standards for food is the Codex Alimentarius Commission (CAC). WHO, one of the co-sponsors of the CAC, has advocated the use of the Guidelines for Drinking-water Quality as the basis for derivation of standards for all bottled waters. CSE Report on pesticide residues in bottled water The Centre for Science and Environment, a non-governmental organization based in New Delhi, has set up the Pollution Monitoring Laboratory to monitor environmental pollution. Its main aim is to undertake scientific studies to generate public awareness about food, water and air contamination. The bottled water market share of major brands is Bisleri (51%), Bailley (17%), Yes (11%) followed by Kinley (10%), Aquafina (4%). Drinking water filled in hermetically sealed containers of various compositions, form, and capacities that is suitable for direct consumption without further treatment

FACTS Bottled drinking water samples of some top brands Bisleri (Parle Bisleri Pvt. Ltd.), Bailley (Parle Agro Pvt. Ltd.), Aquafina (Pepsico India Holding Pvt. Ltd.), Kinley (Hindustan Coca Cola Beverage Pvt. Ltd.) and of other less popular brands like Best, Royal Aqua, Seagull etc., which were being sold and manufactured in Mumbai and nearby areas like Pune and Daman, were purchased randomly. All the samples were purchased from retail outlets in the market and from railway station and were checked for proper seal, date of manufacture and batch number. Even the top brands, which claim to use treatment methods like purification filtration, activated carbon filtration, demineralization and reverse osmosis were found to contain residues of pesticides. It might be due to the reason that the manufacturers may be by-passing the raw water after partial treatment and remixing it with the fully treated stream so as to cut down the cost of treatment. On the basis of the results different brands can be rated in terms of total organ chlorine and organ phosphorus pesticides from least to most contaminated asAquafina Macblue Bailley Kinley Seagull Sheetal Bisleri Brilliant Bally Apurva

RESEARCH METHODOLOGY
Definition of Research: The word research is derived from the Latin word meaning to know. It is a systematic and a replicable process which identifies and defines problems, within specified boundaries. It employs well designed method to collect the data and analyses the results. It disseminates the findings to contribute to generalize able knowledge. The five characteristics of research are: systematic problem solving which identifies variables and tests relationships between them logical, so procedures can be duplicated or understood by others empirical, so decisions are based on data collected reductive, so it investigates a small sample which can be generalized to a larger population replicable, so others may test the findings by repeating it

Research Methodology:The research conducted by Exploratory Research this type of research is Qualitative and Quantitative. Qualitative refers to the characters of the data or process by which the data are gathered. The research process consists of a series of closely related activities. Why a research study has been undertaken. Why a research study has been undertaken, how the research problem has been defined, in what way and why the hypothesis has been formulated, what data has been collected and what particular method has been adopted and a host of similar other question are usually answered when we talk of research methodology concerning a research problem or study. Sampling:The data was to be collected only from the Consumers and Retailers. A questionnaire was prepared and interviewing with Retailers and Consumers. A decision has to be taken concerning a sample unit before selecting the number of samples. It may be geographical as well as individual.

Size of Sample:This refers the number of items (Outlets) to be selected from the finite universe to constitute a sample size. The survey was conducted of 50 outlets in Kota.

RESEARCH DESIGN MEANING OF RESEARCH DESIGN The formidable problem that follows the task of defining the research problem is the preparation of the design of the research project, popularly known as the research design. Decisions regarding what, where, when, how much by what means concerning an inquiry or a research study constitute a research design. A research design is the arrangement of conditions for collection and analysis of data in manner that aims to combine relevance to the research purpose with economy in procedure. In fact, the research design is the conceptual structure within which research is conducted; it constitutes the blueprint for the collection, measurement and analysis of data. As such the design includes on outline of what the researcher will do from writing the hypothesis and its operational implications to the final analysis of data. More explicitly, the design decisions happen to be in respect of : What is the study about ? Why is the study being made ? Where will the study be carried out ? What type of data is required ? Where can the required data be found ? What periods of time will the study include ? What will be the sample design ? What techniques of data collection will be used ? How will the data analysed ? In what style will the report be prepared ?

TOOLS AND INSTRUMENTS USED FOR THE STUDY It is necessary for a researcher to define conceptual structure which research would be conducted. The function of research design is to provide for the collection of relevant evidence with minimal expenditure of efforts, time and money. The means of obtaining the information is through : a) Primary data like questionnaire and mock interview. b) Secondary data like magzines, news paper and net etc.

PROCEDURE OF DATA COLLECTION Data compilation is an intermediate stage between data collection and analysis. Data compilation involves classification and summarization in order to make data amenable to analysis. In dealing with any problem, once the sample has been selected the data must be collected from the sample population. There are several ways of collecting appropriate data which differ considerably in context of money cost, time and other resources. They can be broadly classified in to two categories. Two sources to collect data are namely: 1. Primary Source 2. Secondary Source

PRIMARY SOURCE OF COLLECTING DATA The Primary Data that I collected were the first hand information which I received through personal interviews with the consumers and through questionnaires. This data gave the most vital information for making my analysis of the prevailing purchasing behavior of the consumers.

QUESTIONNAIRE TECHNIQUE The method of collecting data mailing and personally distributing questionnaire to the respondents is the most extensively employed technique in various economical surveys. This method is quit popular, particularly in case of big inquiries. A typical questionnaire consists of a number of questions arranged and printed in definite order on a form or a set of forms. The questionnaire is given to the respondents who are expected to read and understand the questions and write the response in the given space meant for the purpose in the questionnaire. Mock interviews Mock interviews are basically just to save the time of both the respondents and the researcher and along with this, it is assumed as a best means for collecting data where respondents are not so literate to answer to question tailored in the questionnaire. SECONDARY SOURCE OF DATA COLLECTION Secondary Data involved in my research were the information that I collected through the various broachers and pamphlets of the company which were provided to me during the analysis. RESEARCH DESIGN : The research design which has been used in the project report is descriptive in nature. SAMPLE DESIGN: The sample design which has been use in this project report is simple random sampling. SAMPLING UNIT : A decision has to be taken concerning a sample unit before selecting the number of samples. It may be geographical as well as individual. Here Aligarh region has been taken as a geographical unit and retailers as an individual unit. SIZE OF SAMPLE: This refers the number of items (Outlets) to be selected from the finite universe to constitute a sample size. The survey was conducted of 50.outlets.

DATA ANALYSIS AND INTERPRETATION

It was subdivided in many different areas and the many hotels and retail outlets were covered under it accordingly.

Each area was studied in detail through which the total market analysis can be figured out by comparison of different rival products in that area.

These areas are:1. Mahaveer nagar 2. Dadabari 3. Aerodram 4. Kota Station 5. Nayapura 6. Gumanpura 7. Basant vihar 8. Medical college road

Q.1 What do you feel about the bottle quality (material)? a. Excellent b. Good c. Average d. Poor

Bottle Quality Excellent

Frequency 34

Percentage 17%

Good
Average Poor Total

30
94 42 200

15%
47% 21% 100%

Bottle Quality
Excellent Good average Poor

21%

17%

15%

47%

Interpretation Retailers were asked to rate the bottle quality, the following results were found: Excellent-17 Good-15 Average-47 Poor-21 It was found that 47% retailers found the bottle quality to be average and 21% found it poor.15% and 17% retailers found it good and excellent respectively. Q.2 Do you find the package appealing?

a. Yes

b. No Frequency 88 112 200 Percentage 44% 66% 100%

Package appealing Yes No Total

Package appealing
Yes No

40%

60%

Interpretation Retailers were asked to comment whether they found the packaging appealing or not, the following results were found: Yes-88 No-112 Packaging is an important attribute of a product. It constitutes the overall visual appeal of the product therefore it helps in grabbing the customers attention. In this study it was found that 44% retailers found the packaging of Bisleri water bottle appealing while 56% did not. Q.3 Is the profit margin substantial?

a. Yes Profit margin substantial Yes No Total

b. No Frequency 90 110 200 Percentage 45% 55% 100%

Profit margin substantial

Yes No

45% 55%

Interpretation Retailers were asked whether they found the profit margin (per box selling margin) substantial or not. The following results were procured

Yes-90 No-110 55% retailers felt that the profit margin was not substantial while the remaining 45% felt it was substantial. Q.4 Are you satisfied by the promotional schemes provided by the company?

a. Yes

b. No Frequency Percentage

Satisfaction by the promotional schemes Yes No Total

80 120 200

40% 60% 100%

Satisfaction by the promotional schemes

Yes 40%

No 60%

Interpretation Retailers were asked whether they were satisfied with the promotional schemes which were offered to them. The following results surfaced: yes-80 No-120 60% retailers felt that the promotional schemes offered to them by the company were not satisfactory while 40% retailers felt these schemes were satisfactory enough. Q.5 How do you rate the service? a. Excellent b. Good c. Average d. Poor

Service rate Excellent Good Average Poor Total

Frequency 22 46 110 22 200

Percentage 11% 23% 55% 11% 100%

Service rate
Excellent Good Average Poor

11%

11% 23%

55%

Interpretation Retailers were asked to comment on the quality of service given to them by the distributor in terms of on-time delivery, lead time, condition of goods delivered. They rated the quality of service as given below: Excellent-22 Good-46 Average-110 Poor-22 11% retailers felt that the service quality needs to be improved, 55% retailers rated the service as average, 23% retailers felt that the service was good and 11% retailers rated the service as excellent. Q.6 Which is the most preferred brand in your outlet? a. Bisleri b. Kinley c. Aquafina d. Kingfisher e. Others

Most preferred brand in outlet Bisleri Kinley Aquafina Kingfisher Other

Frequency 90 40 50 10 10

Percentage 45% 20% 25% 5% 5%

Total

200

100%

Other 5%

Most preferred brand in outlet

Kingfisher 5% Aquqfina 25% Bisleri 45%

Kinley 20%

Interpretation Retailers were asked about their customers preferences, when they visit the outlet for buying packaged drinking water. The existing brands were then analyzed according to customer preference. 45%Retailers said that the customers demanded bisleri, 20%retailers said that customers demanded kinley, 25%retailers said that they demanded aquafina, 5% retailers said that the customer demanded kingfisher and the remaining 5% retailers said that they demanded local brands. Q.7 Do you get replacement for damaged goods? a. Yes b. No Frequency 190 10 200 Percentage 95% 5% 100%

Replacement for damaged goods Yes No Total

Replacement for damaged goods

No 5%

Yes 95%

Interpretation

Retailers were asked whether any kind of damage to the goods caused during the transportation of goods or at the point of origin or due to improper handling were reimbursed by the retailers or not.

95% of the retailers said that damaged goods are replaced by the distributor but the remaining 5% disagreed. Q.8 Do you feel that the company should provide fridge and display stands for their products? a. Yes b. No Frequency 180 20 200 Percentage 90% 10% 100%

Requirement for Fridge & Display from company Yes No Total

Display from company

Yes No

10%

90%

Interpretation

Retailers were asked whether the company should provide them a cold storage unit and stands for storing and displaying their products respectively. The following results were found Yes-180 No-20 90% of the retailers said that the company should provide a fridge and stands for storing their products. The remaining 10% didnt feel that the company should provide storage units. Q.9 What do you think about Bisleri`ss marketing strategy? a. Excellent b. Good c. Average d. Poor

Marketing Strategy Excellent Good Average Poor

Frequency 50 76 64 10

Percentage 25% 38% 32% 5%

Total

200

100%

Marketing Strategy
Excellent Good Average Poor

5% 32%

25%

38%

Interpretation Retailers were asked to rate the marketing policy adopted by the company to promote their products. They were asked whether the marketing policy was effective. The following results were found: Excellent-50 Good-76 Average-64 Poor-10 25% retailers felt that the marketing policy was excellent.38% retailers felt that it was good, 32% felt that it was average and 5% rated the marketing policy as poor. Q.10 Which of these factors can motivate you to stock and sell a particular product? a. Promotional Schemes b. Product Quality c. Companys Goodwill d. Profit Margin Motivation to sell & stock Promotional schemes Product quality Company`s goodwill Frequency 64 18 42 Percentage 32% 9% 21%

Profit margin Total

76 200

38% 100%

Motivation to sell & stock

Promotional schemes Product quality Company`s goodwill Profit margin

38%

32%

9% 21%

Interpretation Promotional Schemes-64 Quality-18 Companys Goodwill-42 ProfitMargin-76

38% retailers rated profit margin as the highest motivating factor.32% felt that promotional schemes provided better motivation.21% said it was companys goodwill and the remaining 9% said it was product quality. Q.12 What type of promotional activity would you like from Bisleri? a. Discounts b. Free Gifts Required promotional activities Discounts Free gifts merchandise c. Merchandise d. Display Banners Percentage 38% 16% 14%

Frequency 76 32 28

Display banners Total

64 200

32% 100%

Required promotional activities

Discounts Free gifts Merchandise Display banners

32%

38%

14% 16%

Interpretation Discounts-76 Free Gifts-32 Merchandise-28 Display Banners-64

38% retailers preferred discount offers on products.32% retailers said they would like personalised display banners for their shops. Free gifts were preferred by 16% retailers. The remaining 14% preferred merchandise like caps, t-shirts etc. Q.13 Are Bisleri products readily available to you in the market? a. Yes b. No

Product availability Yes No Total

Frequency 180 20 200

Percentage 90% 10% 100%

Product availability
Yes No

10%

90%

Interpretation

Yes-180 No-20 10% retailers said that Bisleri products (packaged water) were not readily available to them. They cited the absence of Bisleri distributors in their respective areas. While 90% retailers disagreed and said that Bisleri products were available to them. Q.14 What do you feel about the retail price of Bisleri packaged drinking water? a. High Price b. Right price Price High price Right price Low price Total c. Low Price Frequency 64 136 200 Percentage 32% 68% 100%

160 140 120 No. of Retailers 100 80 60 40 20 0 High price Right price Price Low price price

Interpretation

High Price Right Price-64 Low Price-136 Retailers were asked their opinion about the price of the 1 litre water bottle.68% retailers opined that the price of Bisleri water bottle is low compared to the other brands in the brands. They said that it gives them a low margin per bottle on the retail price. While 32% retailers said that Bisleri water bottle carries the right price tag.

FINDINGS Majority of the retailers were not happy with the durability of the plastic bottle of kingfisher.
More than half of the total number of retailers I surveyed did not find the packaging of the bottle appealing. They felt that there was room for improvement.

I recorded mixed reactions from retailers regarding the profit margin. Though the carton price was lower than the other major brands in the market, the retailers felt that the retail price was low and should be increased to match up to the others. Retailers were not happy about the promotional schemes offered to them by the company which consisted of only of 14x10 wall posters and sheet banners. Major brands like aquafina and kinley offered them personalized display banners, fridges, display stands, and seasonal discounts.
A major slack in service quality was also observed. The response time to an order was not quick. Stocks were not replenished on time due to which the retailer suffered shortage of goods during demand.

In my study based on 200 retail outlets I found that 45%Retailers said that the customers demanded bisleri, 20%retailers said that customers demanded kinley, 25%retailers said that they demanded aquafina, 5% retailers said that the customer demanded kingfisher and the remaining 5% retailers said that they demanded local brands. Goods are generally replaced promptly if any damage or spoilage is found at the time of delivery. Only in some stray cases, there was a delay in replacing damaged goods.

Maximum number of retailers felt that the company should provide fridge and display stands for stocking their respective products. The chief reason behind this finding is that the major brands which provide a fridge and display stands do not allow the retailers to store other brands in their fridge. Retailers strongly opined that Kingfisher has an aggressive marketing policy only for their liquor products and much impetus is not given to the packaged water products. Since kingfisher is a brand associated with liquor, many retailers felt that it affects the image of its packaged drinking water products. Profit margin was the highest motivating factor for the retailers. Promotional schemes were the second highest motivating factor. They were closely followed by other factors like company goodwill and product quality respectively. Many retailers pointed out that there were not enough number of distributors in their respective areas. This results in the low availability of kingfisher products in the market. Retailers felt that the retail price tag was lower than most of the other major brands. They stated that, it resulted in lower margin on per bottle sale at the sale counter.

SWOT ANALYSIS

STRENGTHS Old and famous brand name Better packaging Effective distribution network Famous as pure & safe among consumer Good product mix Frequent quality checking Better management Give regular follow up to distributor Indian image Better sales force Sponsoring various cultural program Good intcentives to dealer WEAKNESS one liter packs which accounted for 50% of the companys turnover has come down to 30 %. The two-liter packs, which have practically disappeared from the shelves, have come down from 20 % to 5 %. The growth has come from the 500 ml and the five-liter category, which account for 15 per cent and 36 per cent of turnover respectively. Earlier, Bisleri was selling at a premium of Rs.12 for the same size. But beginning last year, it has been selling its one- liter bottles at Rs.15 each. Aqua Minerals attributes the Price slashing to retailer margins being on the higher side earlier. The competitive Rs.15 price tag has been working well for the brand. In what could be a masterstroke, Aqua Minerals is testing out the possibility of mass marketing 20-litre Bisleri bottles for an MRP of Rs.40. That works out to Rs.2 a liter. If the logistics,

manufacturing and distribution do fall in place, it could change the face of the purified water market for keeps.

OPPORTUNITIES So far, bisleri has not used the franchising route very aggressively unlike Parle Agros Bailley which has grown very fast using this route. He has around six franchisees in Mumbai, Delhi, Chennai, Bangalore, Goa and Rajasthan. We shunned this route so far because in most areas where we had no presence, it was imperative that we did it ourselves. Now for further expansion we can afford to use the franchisee route. THREATS Bisleri will be taking the packs back and refilling them. But the packs cannot be sterilized since the material used is PET and cannot withstand high temperature. So how can he ensure purity? Strategy to counter threats and others? We subject the bottles to chlorine washes, hot water washes and ozone washes before we refill the bottles. The company is betting on the home segment. The reason being that filters and water purifiers also need to be cleaned periodically and still do not guarantee absolutely clean water. In order to service this segment, the five liter packs are being pushed through the route of fat dealers (wholesale dealers) who are retailers as well as stockiest and serve as supply points from where customers can pick up the required quota. In future, consumers will be able to call the fat dealer and place orders for home delivery of the five-liter pack. The company has so far appointed 180 such dealers. This is a high turnover, low-margin retailer who does not keep a store but serves a similar purpose with other items such as rice or wheat.

CONCLUSION Bisleri have developed 8 unique pack sizes to suit the need of every individual. It is also present in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L which are the non-returnable packs & 5L, 20L which are the returnable packs. The soft target Selling bottled water requires constantly expanding the market. The company should also target the market for soft drinks. All the soft drinks addresses three issues: fun, thirst and refreshment followed by status to some degree. The thirst and the status value of the mineral water are well accepted. There is very little the mineral water brands can do to add the fun element around the product. Again here, it becomes important for the company to have a good distribution network. It should be understood that if the mineral water is easily available everywhere then it can be said with confidence that it would be able to replace the soft drinks as thirst quencher. If we try and look at the reasons that why consumers buy soft drinks as thirst quenchers: we would find the answer as that either water is not available or if it is available then safety is not assured. Therefore, backed by a good distribution network mineral water industry can grow at a rapid rate.

RECOMMENDATIONS Advertisement to build the brand image that will provide the required ground to establish the authenticity to the product. Display of hot and cold dispensers and bottles at places like hotels, clubs and airports where upper class group visits, as they are the potential customers. Place like departmental stores, petrol pumps and super bazaars can also be considered. The company should organize camps at various part of the city also road show to bring about the difference between mineral water and filter/purified water and to tell the people how mineral water is more hygienic than filtered water/purified water. To aware people the cost benefit analysis to the customer of how the mineral water would cost less and benefit more, because people using purifier system cost too much.

LIMITATIONS A small segment of the market has been covered for the research purpose, so the conclusion cannot be generalized. The data collected cannot be free from errors, since some of the respondents failed to give correct information. Study accuracy totally based upon the respondents response. Stipulated short span of time for doing research.

BIBLIOGRAPHY
Marketing Management:- Philip Kotler Annual Report:- Bisleri 2007 Business Magazines India Today Annual Addition 2008 Business Today, Business World August 2008 Websites www.bisleri.com www.discovery.com www.google.com

QUESTIONNAIRE

Dear Sir/ Madam I am student of Singhagad Business School conducting a market survey related to my summer project which is a part of our education and whatever information you are willing to provide me will remain confidential. Summer Project: 2012 Surveyor: Surendra kumar nagar Jatin kumar dani Hitesh acharya

NAME OF RETAILER:

AREA: Pune

Q.1 What do you feel about the bottle quality (material)? a. Excellent b. Good c. Average d. Poor Q.2 Do you find the package appealing? a. Yes b. No Q.3 is the profit margin substantial? a. Yes b. No Q.4 Are you satisfied by the promotional schemes provided by the company? a. Yes b. No

Q.5 How do you rate the service? a. Excellent b. Good c. Average d. Poor Q.6 Which is the most preferred brand in your outlet? a. Bisleri b. Kinley c. Aquafina d. Kingfisher e. Others Q.7 Do you get replacement for damaged goods?

a. Yes b. No Q.8 Do you feel that the company should provide fridge and display stands for their products? a. Yes b. No

Q.9 What do you think about the Bisleri marketing strategy? a. Excellent b. Good c. Average d. Poor

Q.10 Which of these factors can motivate you to stock and sell a particular product? a. Promotional Schemes b. Product Quality c. Companys Goodwill d. Profit margin

Q.11 What type of promotional activity would you like from Bisleri ? a. Discount b. Gift c. Merchandise d. Display Banners

Q.12 Are Bisleri products readily available to you in the market? a. Yes b. No

Q.13 What do you feel about the retail price of Bisleri packaged drinking water? a. High price b. Right price c. Low price

Q.14 Do you have any suggestions to improve the quality of Bisleri products? a. Yes b. No If Yes, please specify